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TL;DR: Imubit is looking for a Technical Customer Support Manager to help disrupt the refining and chemical industries with breakthrough machine learning technologies. We are looking for candidates located in the Houston, TX area, willing to be hybrid (2-3 days a week) in office, but are open to remote candidates About us: Imubit is redefining how industrial companies around the world adopt and scale enterprise AI, adding millions of dollars to plant bottom lines while operating safely within constraints related to energy efficiency and sustainability. Our AI platform supports real-time optimization across complex, nonlinear industrial systems, enabling both autonomous and guided decision-making in live production environments. Fortune 500 companies rely on Imubit to continuously improve profitability and sustainability across their most valuable assets. Backed by Insight Partners, Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States and a growing international presence, Imubit is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction. We are looking for: You, a Technical Customer Support Manager, with a passion for providing exceptional customer service and deploying strategies focused on that mission. You will take a central role in handling the most complex support cases of our customers and our field teams. You know the ins and outs of building a ticketing system for external customers and developing metrics in which the team will operate. You understand the importance of streamlining and improving processes and procedures to improve service delivery. This is a one-of-a-kind chance to join the technological team of a company with a proven ability to transcend industries through scientific inventions, that are just commencing their exponential growth. In this position, you will: • Build an external-facing customer support system that integrates a variety of Chat, Meet, Call, and Collaboration platforms with the Imubit Product, • Provide on-going support to refinery and petrochemical customers, • Act as a technical focal point and lead work in cooperation with other internal teams to drive towards finding solutions to critical field issues, • Develop service procedures, policies, and standards while addressing any SLA areas of concern, • Utilize your knowledge and understanding of all relevant industry standards and best practices to balance the long-term direction and short-term actions of the team, • Work closely with field teams on a daily basis to understand their challenges, support business needs, and deliver a consistently high-quality support experience Qualifications: • Proven experience in building and maintaining a ticketing system (ideally 5+ years), • Preferred BA/B.Sc. in Computer Science or equivalent, • Experience as a Technical Support, Escalation Engineer, QA Engineer, or a similar role, • Oversee our AWS and GCP cloud environments, making sure they run smoothly, reliably, and follow good practices, • Knowledge of Kubernetes, including monitoring and viewing container logs, • Experience working and troubleshooting in complex IT environments: both Linux and Windows, • Implement and maintain monitoring and observability solutions (e.g., Grafana, New Relic), • Monitor and analyze system data to detect issues and optimize performance, • Experience working with multiple network layers or air-gapped networks, • Comfortable with new technical tools and resourceful using those to troubleshoot and come up with creative solutions to problems, • Ability to work calmly and professionally in high-pressure situations, • Ability to multitask - work and switch among many activities at the same time, • Passionate focus on customer support and the ability to build long-term, successful working relationships with internal and external customers Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers. No visa sponsorship is available for this position. careers@imubit.com

Ideal candidates will have inspection experience in industrial, refinery, or petrochemical environments and hold a valid TWIC Card.

Job Description Account Executive, AdSales We're creating a healthier web where communities thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users. Founded in 2015, OpenWeb has over 250 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We're crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in? What You'll Get To Do: • Identify and close business with relevant Mid-Market and Enterprise level advertisers/agencies., • Hit/exceed individual quarterly and yearly revenue goals., • Build and maintain an active pipeline of prospective clients through the full sales cycle., • Communicate client KPIs, budget, and goals to Account Managers and support them in growing accounts, • Working across multiple departments, including Client Success, Sales Operations, Product, Finance, and Legal, • Actively update and maintain CRM (Salesforce) with relevant account information, • Represent the company at relevant trade shows throughout the fiscal year to increase new lead flow and secure new business opportunities The Skills and Experience You Bring: • 1+ year of prior digital advertising sales experience, • In depth knowledge of the digital media, programmatic, and AdTech, • A deep understanding of brand and marketing KPIs to help articulate to partners how they can achieve their goals utilizing our suite of advertising products, • Strong attention to detail; organization and great follow-up skills, • Proven track record of sales success, • Strong verbal and written communication skills., • Must be available to join us in our NYC SoHo office 3x a week (Tuesdays, Wednesday, Thursdays) What You'll Get: Our Senior Account Executive compensation package includes an annual base salary ranging between $85,000-$105,000 (based on candidate's experience and skill set). Additionally, this role is eligible for quarterly commissions (50/50 split + uncapped commission), equity and benefits including: • Premium health benefits (subsidized in 100% for employees) including comprehensive vision, medical, dental through Aetna., • 401k + matching up to 4%, • Uncapped PTO policy, • Phone reimbursement, • Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers., • Company sponsored Life and Accidental insurance., • Team events, holiday parties and outings, • Career growth & ownership, • Amazing coworkers! The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice

Job Description Account Manager We're creating a healthier web where communities thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users. Founded in 2015, OpenWeb has over 250 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We're crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in? We're looking for a motivated Junior Account Manager to support the success and growth of our Email advertising partners. In this role, you'll help manage the day-to-day relationships with advertisers, assist with onboarding, and ensure campaigns run smoothly across OpenWeb's inventory. This is a great opportunity for someone early in their career who is excited to learn about adtech, build client-facing skills, and contribute to revenue growth. What You'll Get To Do: • Support the onboarding process for new advertisers across OpenWeb's platforms, • Assist in managing a portfolio of advertising clients, ensuring a positive experience and strong performance, • Help monitor email campaign performance and work with internal teams to meet advertiser KPIs, • Partner with Sales, Operations, Product, and Analytics teams to execute and optimize campaigns, • Identify opportunities to grow accounts through upsells and renewals (with guidance from senior team members), • Help track and organize account activity, ensuring accurate reporting and follow-ups, • Contribute to improving internal processes to make workflows more efficient and scalable The Skills and Experience You Bring: • 0–2 years of experience (internships or entry-level roles in adtech, customer success, or account management are a plus), • Comfortable working with data (Excel required; experience with tools like Looker is a plus), • Strong organizational skills with the ability to manage multiple tasks and priorities, • High attention to detail, • Clear and confident communicator (written and verbal), • Eager to learn and grow in a fast-paced environment, • Resourceful problem-solver with a proactive mindset, • Collaborative team player, • Must be available to join us in our NYC SoHo office 3x a week (Tuesdays, Wednesday, Thursdays) What You'll Get: Our Account Manager compensation package includes an annual base salary ranging between $65,000 - $70,000 (based on candidate's experience and skill set). Additionally, this role is eligible for quarterly bonus, equity and benefits including: • Premium health benefits (subsidized in 100% for employees) including comprehensive vision, medical, dental through Aetna., • 401k + matching up to 4%, • Uncapped PTO policy, • Phone reimbursement, • Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers., • Company sponsored Life and Accidental insurance., • Team events, holiday parties and outings, • Career growth & ownership, • Amazing coworkers! The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice

Job Description Director, Product Management - Ad Platform We're creating a healthier web where communities thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Hearst, Refinery 29, and more) and hosts 150 million monthly active users. Founded in 2015, OpenWeb has over 200 employees in New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors, including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We're crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in? About the role: As a Senior Product Leader and key decision-maker shaping OpenWeb's Advertising and Data strategy, the Director of Product Management will own the product vision end-to-end — from definition to execution — while keeping the product organization tightly aligned with business objectives. This role partners closely with executive, technical, and revenue leaders to ideate, build, and bring innovative product solutions to market. Reporting to the Chief Product Officer, you'll play a pivotal role in scaling our Product team while staying at the forefront of advertising technology and digital content consumption. What You'll Get To Do: • Own the programmatic supply roadmap, balancing revenue growth, publisher and advertiser value prop, and long-term monetization sustainability across OpenwebOS., • Drive the strategy of our unique set of Consumer Data across product lines, • Connect the dots across multiple products to identify compounding opportunities, shared infrastructure, and bets that move the needle on the open web ecosystem as a whole., • Pilot product commercialization in collaboration with cross-functional teams including Product Marketing, Sales, Partnerships, Solutions, Client Services, and others., • Exemplify good product management practices from gathering market intelligence, analyzing use cases, writing thoughtful PRDs, and prioritizing work according to value and revenue impact., • Candidates with prior people management experience will directly manage a team of product managers, while others will have the opportunity to grow into a people management role over time The Skills and Experience You Bring: • 8+ years of product management experience, with at least 2–3 years managing other PMs., • Deep Ad Tech domain expertise with a strong technical understanding of SSP, DSP, data curation, or publisher monetization. You understand programmatic advertising from the inside out!, • Demonstrated track record of shipping impactful products in complex, cross-functional environments., • Strong understanding of AI/ML models, • Strong analytical skills; comfortable digging into data, running A/B tests, and building a case from first principles., • Excellent written and verbal communicator. You can distill a complex problem into a crisp one-pager and hold your own in a room with engineers, executives, and external partners., • A proven ability to bridge strategic vision and hands-on leadership, fostering innovation, product management excellence, and team growth., • Customer-first and a results-driven mindset!, • Must be able to join us in our New York office 3x a week. Preferred Attributes: • Experience in media, Adtech, or social/community platforms., • Passion for OpenWeb's mission: creating healthier online conversations., • Values transparency, ethics, and inclusion in technology and leadership., • Balance of strategic vision and hands-on product management What You'll Get: Our Director, Product Management compensation package includes an annual salary of $180,000 to $200,000 (based on the candidate's experience and skill set). Additionally, this role is eligible for bonus, equity and benefits, including: • Premium health benefits (subsidized 100% for employees), including comprehensive vision, medical, and dental through Aetna., • 401k + matching up to 4%, • Uncapped PTO policy, • Phone reimbursement, • Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers., • Company-sponsored Life and Accidental insurance., • Team events, holiday parties, and outings, • Career Growth & Ownership, • Amazing coworkers! The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world-class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal-employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice

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