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Team Leader Your Manager: Distillery Operations Manager Team: Distillation & Maturations, Malt Operations Location: Speyside - will be located at one of our distilleries in the Moray area with requirement to travel across different sites, as required Be part of something big We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world's top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouet champagnes as well Jacob's Creek, Brancott Estate and Campo Viejo wines. Here in the UK In the UK, Pernod Ricard is made up of 4 businesses: • Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio, • Pernod Ricard UK, which markets, sells and distributes our products in the UK market, • Pernod Ricard Global Travel Retail, the global and EMEA home of the group's duty free, air travel and cruises business., • The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London. We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, 'conviviality' and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside. Your new team This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe. The scope of Operations stretches from Procurement through conversion (distillation and maturation) and manufacturing (or bottling) to all the downstream Supply Chain activities until the final product is delivered. In addition, Operations play a very active role in Innovation, Talent Development and Operational Risk Management. Our Distillation & Maturation function encompasses everything from the distilling of our products, through to Filling, Maturation, Warehousing, and the final Draining & Vatting. This position sits within our Malt Distillation team who are responsible for all production operations at our malt distilleries across Speyside and Orkney. The key pillars to the success of the team are Safety, Environment, Compliance, Efficiency and Production. Your unique contribution The Team Leader will assist the Operations Manager in effectively managing distillery operations sites and support the delivery of our long-term strategy by leading the development of people, plant, safety and equipment. You will have four main areas of responsibility: • Distillery Operations - to deliver distillery & business objectives aligned to key performance Indicators and to implement and manage various projects within distillery operations with a clear structure, change control and communication with all involved. You will also liaise with Distilleries Craftsmen and Engineering Maintenance department to ensure required plant maintenance and activities are carried out safely and ensure high housekeeping standards are achieved and maintained., • Compliance - to maintain compliance with H.M. Revenue & Customs requirements, Company quality, health, safety, environmental, energy management, time management and food / feed safety standards, as well as with all internal and external regulatory control., • People Leadership - to develop and coach people in your team to ensure delivery of business targets. You will take responsibility for self-development and support the development of others within operations. You will also support Distillery Operations Technicians in the general use of distillery systems., • Business Improvements - to assist in the development of business short, medium and long-term strategies and to maintain and report progress on improvement strategies. You will support the development and implementation of a continuous improvement culture and drive operational excellence across all distillery metrics, including Safety & Environment Who you'll be working with Internally, you will collaborate with the wider Distillation & Maturation team as well as other teams across the organisation, including Health & Safety and HR. Externally, you will collaborate with contractors, vendors, and suppliers to ensure delivery of services to the highest quality. Your blend of talent This position could be right for you if you: • Have experience in supervising or leading people, in a production environment, with the ability to co-ordinate resources and analyse production data., • Can make decisions based on a logical approach to fact gathering., • Have a good understanding of continuous improvement and a comprehensive awareness of business compliance requirements., • Hold a current UK driving licence. Our mix of benefits For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme. Our lifestyle benefits include 25 days' annual holiday (increasing with length of service up to 27) plus 11 public holidays, your employee pension, share incentive plan, share ownership plan, life assurance and more! You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop, our reward & recognition scheme and employee discounts from a range of high street retailers. We have employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness. Conviviality: the Pernod Ricard Way We have our own way of doing things. We call it conviviality! It's our way of being, and something unique you feel and experience when working for Pernod Ricard. We're committed to conviviality, and with this, you'll be Proud to Belong to our Pernod Ricard family. You'll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring. We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility. We're committed to diversity and inclusion People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Createurs de Convivialite'. We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know. Responsible drinking As 'Createurs de convivialite', we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing. In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol. In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking. Closing Date for Applications: 07th April 2026 Job Posting End Date: 2026-04-08 Target Hire Date: 2026-05-04 Target End Date:

Regal Entertainment Group - 650 Plaza Drive - Responsibilities: Perform minor repairs in all areas of the theatre including projection booth; Ensure auditorium seats are in good working order and repair broken ones; Tile work and sheet rock repair; Change light bulbs as needed; Train theatre personn

Regal Entertainment Group - - Responsibilities: Operate POS systems at Box Office and Concession with accurate cash handling; Upsell Premium Viewing experiences (3D, RPX, IMAX) and promote Regal Crown Club; Deliver excellent guest service and respond to guest questions; Maintain cleanliness and sto

Regal Entertainment Group - 650 Plaza Drive - Responsibilities: Operate box office POS system and handle cash accurately; Sell tickets in accordance with MPAA ratings; Promote Regal Crown Club program; Assist concession operations and maintain equipment; Maintain cleanliness and assist guests in aud

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Regal Entertainment Group - 3907 Shore Parkway - Responsibilities: Operate Box Office POS system and handle cash, cards, and tickets accurately; Upsell premium viewing experiences (3D, 4DX, RPX, IMAX); Promote the Regal Crown Club program; Respond to guest questions and provide friendly service; Cle

Regal Entertainment Group - 247 West 42nd Street - Responsibilities: Operate Box Office POS system with cash handling accuracy; Promote and upsell Regal Crown Club program; Respond to guest questions with professional service; Operate Concession POS system and manage inventory; Maintain cleanliness

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Our team is looking for a driven and passionate seller who can speak with conviction, craft compelling pitches, and is eager to make a lasting impact at their next AI company!RESPONSIBILITIES:Drive revenue for Regal’s AI Agent platform by closing complex, enterprise-scale deals that demonstrate cl

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service.Team members may be scheduled to work

Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location.

While you will start by owning our growth engines, this role is a springboard into broader business operations. Drive growth operations: Own and execute performance marketing channels (SEO, SEM, AEO, GEO) and manage paid ad spend budgets. Power better support, sales, and operations with way less eff

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service.Team members may be scheduled to work

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Establish goals, budget time, and se

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, trav

In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University. Promoting the Regal Crown Club program. Promoting the Regal Crown Club program.

Regal Business Development Representative. As a Business Development Representative at Regal, you will set yourself up for a successful career by learning the fundamentals of being a great salesperson, leader, and executive!. As a BDR, you will conduct exploratory conversations with potential AI cus

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A leading AI Agent Platform in New York City seeks a Director or Senior Director, Go-To-Market to drive growth and AI adoption.This leadership role involves collaborating with engineering and customer success teams to optimize processes and scale AI capabilities.Ideal candidates should have 7-15+ ye

At least 3 to 8 years of experience as Tax Assistant Manager or Manager;. Has knowledge in wash sales, straddles, constructive sales, Section 1233, 988, 1256 adjustments, waterfall calculation, partial and full netting, various foreign tax filings, including but not limited to FATCA CRS, PFIC, Form

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you’ll respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations. Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents. You’ll work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience. This is a great opportunity for a recent graduate or early-career professional to join a fast-paced AI startup. You’ll gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.RESPONSIBILITIES: • Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers), • Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction, • Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets, • Own support ticketing and knowledge infrastructure to deliver a world-class support experience, • Participate in hiring and onboarding future support engineers as the growth of the business demandsABOUT YOU:, • 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree, • Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.), • Experience identifying collaboration and escalation resources in a fast-paced environment, • Experience providing the right level of context when partnering with others to resolve customer issues, • Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutionsBenefits/Perks, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized ClassPass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Surface product feedback and common challenges to help improve Regal's platform and processes. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selli

A leading AI Agent platform is seeking a Director or Senior Director, Go-To-Market to drive growth and enhance AI communication solutions.This role, reporting to the CEO, requires 7-15 years of experience, a strong technical background, and excellent analytical skills.The successful candidate will c

Director, Go‑To‑Market (GTM) / Senior Director, Go‑To‑Market. We are seeking a Director or Senior Director, Go‑To‑Market (GTM) to drive the growth and success of our AI Agents. Reporting directly to the CEO, you will work on GTM and product‑related projects to help achieve our ambitiou

In addition, Regal offers a comprehensive set of employee benefits which are listed above. The Regal team is seeking a Recruiting Associate to be the operational backbone of our recruiting and hiring team.

Regal Entertainment Group - - Responsibilities: Supervise theatre staff and operations, including training and coaching non-management employees; Operate projection and audio-visual equipment and manage related theater technologies; Monitor safety, loss prevention, and incident reporting; ensure gu

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE The Regal team is seeking a Recruiting Associate to be the operational backbone of our recruiting and hiring team. This role is for someone who can independently source candidates, manage recruiting logistics for both video and onsite interviews, proactively improve processes, run our day-to-day systems & workflows, and help implement and manage cutting-edge tools to keep up with the team's fast-paced environment. If your core value is operational excellence, making hiring predictable, efficient, and high-quality, then let’s talk! RESPONSIBILITIES: • Partner closely with recruiters and hiring managers to support the end-to-end hiring process across technical and GTM roles, • Manage interview scheduling and logistics, coordinating across candidates, interviewers, and calendars to ensure a smooth process, • Support onsite interview days, greet candidates, and ensure they feel welcomed and supported throughout their experience, • Assist with sourcing efforts by identifying and reaching out to potential candidates across LinkedIn, referrals, and other channels, • Help maintain active candidate pipelines by tracking outreach, follow-ups, and interview progress, • Systems-oriented with a passion for a clean ATS system, accurate reporting, and process automation to make data-informed decisions, • Serve as a primary point of contact for candidates throughout the interview process, providing timely updates and a high-quality experience, • Maintain accurate candidate records and job postings within the ATS, • Support recruiters with screening logistics, interview coordination, and candidate communications, • Assist with employer branding and recruiting initiatives such as job board postings, talent community outreach, and events, • Help identify opportunities to streamline recruiting processes and improve the candidate and interviewer experienceABOUT YOU:, • 1–2 years of experience in recruiting coordination, recruiting, or talent acquisition support, • Strong organizational skills with the ability to manage multiple scheduling requests and priorities simultaneously, • Excellent written and verbal communication skills with a candidate-first mindset, • Detail-oriented and proactive, with a strong sense of ownership over your work, • Interested in learning sourcing techniques and growing within a recruiting career path, • Comfortable working in a fast-paced, collaborative environment, • Experience supporting technical or GTM hiring is a plus, • Familiarity with ATS tools such as Ashby, Lever, or Greenhouse

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: At Regal, we’re transforming how businesses engage customers with powerful, customizable AI Agents. As a Mid-Market Account Executive, you’ll play a critical role in driving growth by sourcing and generating pipeline, navigating full-cycle sales processes, and closing new business with mid-sized organizations. You’ll partner with leadership, marketing, and BDRs to create targeted outreach, engage senior stakeholders, and deliver Regal’s platform as the solution for modern customer engagement. This role is a great fit for someone who thrives in a dynamic market, enjoys consultative selling, and is comfortable crafting business cases that demonstrate ROI. You’ll help mid-sized businesses adopt AI to reshape their customer engagement, while making a direct and lasting impact on Regal’s expansion in the market.RESPONSIBILITIES: • Drive revenue for Regal’s AI Agent platform by closing new business that showcases measurable outcomes and ROI, • Consistently meet and exceed quarterly and annual sales targets, • Build and maintain a strong pipeline through outbound prospecting, AI-assisted tools, and inbound demand generated with marketing and BDRs, • Engage senior decision makers (CMO, CRO, CTO) in consultative sales processes tailored to their workflows and objectives, • Craft and analyze business cases that highlight Regal’s ROI for mid-market buyers, • Collaborate internally to develop and execute territory plans that ensure consistent pipeline growth, • Stay current on AI adoption trends, buyer needs, and the competitive landscape to drive effective, consultative conversationsABOUT YOU:, • 3-5 years of full-cycle SaaS sales experience with a strong record of meeting or exceeding quota, • Experience selling to marketing, sales, and technology leaders at mid-sized businesses, • Knowledge of AI, automation, or conversational platforms strongly preferred, • Skilled at building and evaluating business cases to communicate ROI and outcomes, • Comfortable managing consultative sales cycles and educating buyers on emerging technologies, • Motivated by building relationships and delivering value that transforms customer engagement, • Energized by contributing to Regal’s momentum in a dynamic, evolving marketBENEFITS/PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized ClassPass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: At Regal, we’re transforming how businesses engage customers with powerful, customizable AI Agents. As an Enterprise Account Executive, you’ll play a critical role in driving new business by sourcing and generating pipeline, navigating complex sales cycles, and closing new business with large, strategic organizations. You’ll engage senior executives across marketing, sales, and technology, craft compelling pitches, and partner closely with leadership, marketing, and BDRs to execute account strategies. This role is ideal for a driven seller who thrives on building new relationships at the executive level, guiding organizations through Regal’s value proposition, and crafting business cases that demonstrate clear ROI. You’ll make a lasting impact by helping us define the category and transform customer engagement for enterprise-scale businesses. Our team is looking for a driven and passionate seller who can speak with conviction, craft compelling pitches, and is eager to make a lasting impact at their next AI company!RESPONSIBILITIES: • Drive revenue for Regal’s AI Agent platform by closing complex, enterprise-scale deals that demonstrate clear ROI and transformation potential, • Consistently meet and exceed quarterly and annual sales targets, • Build and maintain a high-quality pipeline through outbound prospecting, AI-assisted tools, and strategic outreach, • Engage senior stakeholders (CMO, CRO, CTO, CIO) and guide them through Regal’s value proposition with a consultative, outcomes-focused approach, • Craft and evaluate business cases that quantify ROI and align Regal’s solutions with customer objectives, • Collaborate with leadership, marketing, and BDRs to create and execute multi-threaded account strategies, • Stay current on AI trends, buyer needs, and the competitive landscape to drive informed, strategic conversationsABOUT YOU:, • 5-7+ years of full-cycle SaaS sales experience with a proven track record of exceeding quota in enterprise sales, • Success selling into executive buyers across marketing, sales, and technology functions, • Skilled at managing complex sales cycles and engaging multiple stakeholders in consultative, strategic conversations, • Experience with AI, automation, or conversational platforms strongly preferred, • Demonstrated ability to build and analyze business cases that highlight ROI for customers, • Strong ownership mindset with examples of delivering exceptional results, • Excited to shape the future of customer engagement in a dynamic, category-defining environmentBENEFITS/PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform. The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform. Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes. This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential. This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption. The TAM will lead technical conversations independently, while escalating complex issues as needed. RESPONSIBILITIES: • Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal, • Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve, • Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases, • Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization, • Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers, • Translate customer feedback into actionable insights for Product and Engineering teamsABOUT YOU:, • 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering, • Demonstrated ability to explain complex technical concepts to non-technical stakeholders, • Familiarity with APIs, webhooks, and data integration concepts, • Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms, • Comfort working cross-functionally and navigating ambiguity in a fast-paced environment, • You're the ultimate troubleshooter who loves to get to the root of the issueBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE:We are looking for a Senior DevOps / Platform Engineer to design and operate the internal platform that enables engineers to ship quickly, safely, and reliably. This role goes beyond infrastructure management; you will build systems that make deployment, observability, scaling, and incident response increasingly automated and self-service for product teams. A key part of this role is supporting our AI-native engineering strategy: enabling the tools, environments, and workflows that allow our engineers to work effectively with AI coding assistants and agentic workflows at scale. OUR STACK: • Cloud: AWS, • Compute: ECS Fargate, Lambda, Event-Driven Services, • Infrastructure as Code: Terraform, • Languages: Python, TypeScript, Bash, • Datastores: Aurora Postgres, DynamoDB, Redis (Elasticache), OpenSearch, • Streaming & Queues: Kinesis, SQS, BullMQ, • CI/CD: GitHub Actions (Enterprise), • Observability: Datadog, AWS CloudWatch, • Architecture: Containerized APIs, Serverless Processing, Distributed Systems, • Designing and maintaining Infrastructure as Code using Terraform to provision and manage AWS infrastructure., • Building and evolving internal developer platforms (IDPs) that establish a golden path. These are opinionated, self-service workflows for deployment, environment provisioning, and operational tooling, so engineers spend less time on undifferentiated infrastructure decisions., • Supporting self-serve developer environments that enable engineers and AI agents to iterate quickly and independently., • Enabling and scaling AI-assisted engineering operations, including access management, adoption visibility, and developer productivity measurement across the team’s AI tooling., • Improving system reliability, scalability, and performance across distributed services and real-time workloads., • Optimizing CI/CD systems to reduce deployment friction and accelerate engineering feedback loops., • Operating production systems with strong ownership of uptime, incident response, and recovery automation., • Partnering with engineering teams to improve service architecture, resiliency, and operational maturity., • Improving cost efficiency and infrastructure utilization across AWS and other infrastructure., • Supporting secure and compliant cloud infrastructure aligned with SOC2 and enterprise security practices., • Participating in on-call rotations. ABOUT YOU: • 5+ years of experience in DevOps, Platform Engineering, or Cloud Infrastructure roles., • Deep experience operating production workloads on AWS., • Strong hands-on experience with Terraform or comparable IaC tooling., • Experience running containerized and serverless systems at scale., • Strong understanding of distributed systems reliability and failure modes., • Experience building CI/CD pipelines and developer automation tooling., • Experience with observability platforms such as Datadog, Prometheus, or OpenTelemetry., • Familiarity with incident response, on-call operations, and production debugging., • Working knowledge of networking, IAM, and cloud security best practices., • Comfortable collaborating across engineering teams and influencing technical direction.NICE TO HAVE:, • Experience building or operating Internal Developer Platforms (IDPs) with golden path tooling., • Experience building or managing self-serve developer environments at scale., • Exposure to AI coding tools (e.g., code assistants, agentic coding workflows) and the infrastructure required to support them., • Experience supporting AI/ML or real-time workloads., • Cost optimization and cloud efficiency initiatives., • Exposure to compliance frameworks (SOC2, HIPAA, PCI).BENEFITS/PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: We are seeking a Director or Senior Director, Go-To-Market (GTM) to drive the growth and success of our AI Agents. Reporting directly to the CEO, you will work on GTM and product-related projects to help achieve our ambitious goals. As the Director, GTM, you’ll take ownership of some of the most critical GTM initiatives to drive AI adoption with new customers and key product initiatives to help product ensure AI Agents deliver for our customers. This role is for someone who doesn’t know the meaning of “not my problem” and loves blending technical understanding with GTM thinking. It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication. Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops, this is your opportunity to lead from the front.RESPONSIBILITIES: • Own projects to drive revenue for the AI Agents product line, • Drive AI adoption across key customers, • Partner with go-to-market and customer success teams to ensure AI agents deliver measurable value, • Collaborate with engineering and product teams to develop and scale AI capabilities, • Work closely with our Forward-Deployed Engineering team to ensure the successful onboarding, implementation, and ongoing performance of AI Agents for new and existing customers, • Identify and prioritize market opportunities to expand AI Agent applications, • Manage key GenAI vendor relationships and stay updated on industry advancements, • Provide data-driven insights & reports for leadership, clients, and the board, • Contribute to Regal's overall strategic direction as a key leadership team memberABOUT YOU:, • 7-15+ years of experience, • Proven track record of scaling from 0 to 1. Ability to focus on the right problems and execute rapidly, • Technical understanding of how to build products with knowledge of GenAI and AI Agent technologies, particularly in customer communication (CS background a plus), • Data-driven with strong analytical skills (Excel, SQL, and data visualization tools), • Exceptional organizational skills with the ability to manage complex initiatives, • Strong written and oral communicator, • Track record of relentless ownership with examples where you ran through walls and delivered amazing resultsBENEFITS/PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized ClassPass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: We’re searching for a Senior Software Engineer who is ready to redefine how businesses connect with customers. At Regal, you’ll work on systems that power millions of high-stakes interactions for leaders in healthcare, financial services, education, and other high-consideration industries. Our platform brings together AI agents, VoIP, SMS, email, and real-time event data to give businesses a single, intelligent interface for orchestrating every customer touchpoint. We enable scalable, human-like conversations that drive real results by leveraging the power of AI-driven automation, ML, and predictive analytics, along with Twilio’s APIs and Regal’s event-streaming architecture. Engineers at Regal own problems end-to-end. You’ll influence product direction, shape technical strategy, and ship features that immediately reach large, active user bases. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like software and more like magic. OUR STACK: Libraries / Frameworks: React, NestJS, GraphQLProgramming Languages: Typescript, PythonInfrastructure: Postgres, Redis, Kinesis, DynamoDB, AI/ML PipelinesRESPONSIBILITIES: • Act as a key contributor to Regal’s backend systems and Node-based APIs, helping execute against our product roadmap and delivering high-quality, scalable systems in collaboration with the Product and Design teams, • Develop and integrate AI-driven features into our communication workflows, leveraging LLMs to drive customer engagement and automation, • Improve the observability and throughput of our APIs and services, • Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor, • Set standards across the Engineering team for best practices, scalability, maintainability, and performance, • Set standards for monitoring system performance and debugging / investigating issues, • Provide on-call support for the application and work to triage production issuesABOUT YOU:, • 5-12+ years of experience building production-ready, web-scale platforms in a high-growth environment, • Fluent in Node.js with Typescript backends, • Extensive experience with Python OR expert level experience with a strongly typed language like Go or Java, • Fluent in AI-assisted software development: able to use LLMs as a force multiplier for coding, debugging, documentation, testing, and architecture while upholding high engineering standards, • Experience with AI/ML technologies such as NLP, LLMs, or predictive analytics is a plus, • Ability to articulate the value of complex architectural work to business stakeholders, • Extensive experience with building cloud native solutions (AWS preferred), • Extensive experience with real-time streaming event processing, • Passion for learning and mentoring, continually leveling up your skills while helping others do the same, • Drives impact through collaboration, leading discussions within your team and across functions to solve complex problems together, • A desire to be part of a values-driven Engineering team where integrity, curiosity, and ownership guide every decisionBENEFITS/PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture As a Biz Ops Associate, you will take on cross-functional projects critical to Regal’s success, with an initial and primary focus on driving digital distribution and growth marketing strategies. This is a hands-on, high-velocity role designed for a generalist who thrives on testing, iterating, and scaling new initiatives. This role will start owning and optimizing our growth marketing engine, but is designed as a springboard into broader business operations. You’ll begin by driving performance across core marketing channels and building a scalable, data-driven growth machine. As you master the funnel and demonstrate impact, you’ll take on increasingly cross-functional initiatives, working with Regal executives, that meaningfully shape company strategy and execution. Above all, you are data‑driven: you hypothesize, tinker, iterate, and ruthlessly cut tactics that don’t perform. RESPONSIBILITIES: • Lead Special Projects: As you master the marketing funnel, you will spin up and lead other cross-functional initiatives that meaningfully impact the business., • Drive Growth Operations: Own and execute performance marketing channels (SEO, SEM, AEO, GEO) and manage paid ad spend budgets., • Manage Digital Presence: Own our social media presence and content calendar, ensuring alignment between brand messaging and growth goals., • Amplify Content & Events: Partner with the events team to transform webinars and field events into high-velocity growth engines through strategic distribution., • Data & Reporting: Create data-driven reports and dashboards for internal meetings and the executive team to track pipeline contribution and business objectives., • Execute Rapid Experiments: Run rapid-fire tests across paid social, display, and the website; hypothesize, launch, and optimize for key metrics like CAC and ROAS., • Move Fast: Speed is everything. We prioritize progress over perfection to find what works right now., • Measure and report on performance: track pipeline contribution, CPL, ROAS, and iterate based on what’s working (and what’s not).ABOUT YOU:, • 1–3 years in a fast-paced, analytical role (consulting, banking, or growth at a high-growth SaaS company)., • Generalist Mindset: You are a quick learner who enjoys wearing many hats and navigating ambiguous, fast-paced environments., • Growth Hacking DNA: You are obsessed with testing new tools, AI-powered creative, and underpriced media channels., • Data-Driven: You are highly quantitative and comfortable navigating complex data to inform your decisions., • Entrepreneurial Spirit: You want to be a founder one day and are self-motivated to work independently on tight timelines.

You'll help mid-sized businesses adopt AI to reshape their customer engagement, while making a direct and lasting impact on Regal's expansion in the market. Drive revenue for Regal's AI Agent platform by closing new business that showcases measurable outcomes and ROI. Craft and analyze business case

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As a Biz Ops Associate, you will take on cross-functional projects critical to Regal's success, with an initial and primary focus on driving digital distribution and growth marketing strategies. As you master the funnel and demonstrate impact, you'll take on increasingly cross-functional initiatives

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