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Job Description Position Summary We are seeking a Client Helpdesk Analyst to provide frontline IT support. this position is a 100% on-site role at our client location in Goshen, NY. In this position, you will be responsible for managing helpdesk inquiries, resolving technical issues, and delivering exceptional customer service to end users. The ideal candidate is a motivated, solutions-focused IT professional with strong troubleshooting abilities and excellent communication skills. Key Responsibilities • Serve as the primary helpdesk point of contact for all IT-related issues and service requests., • Provide technical support to end users via phone, email, and in-person at the client site., • Perform initial triage, diagnose issues, and resolve tickets within established SLAs., • Create, update, and maintain knowledge base articles and troubleshooting documentation., • Escalate unresolved incidents to 2nd Level Support or appropriate technical teams., • Act as a liaison during major incidents, ensuring timely communication and coordination., • Follow established troubleshooting and escalation procedures to ensure consistent service delivery., • Document all support activities accurately in the ticketing system., • Travel to additional government or client facilities within Orange County, NY, as needed., • Perform additional related tasks and support projects as assigned. Qualifications • Minimum 2 years of experience in a Helpdesk, Technical Support, or NOC environment., • At least 1 year of experience using IT ticketing systems (ServiceNow, Jira, Zendesk, ManageEngine, etc.)., • Basic networking knowledge or experience with network troubleshooting preferred., • Familiarity with Windows, Microsoft 365, hardware configuration, and software installation., • High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred., • Industry certifications (CompTIA A+, Network+, Microsoft certifications) are a plus. Core Skills • Excellent customer service and strong verbal and written communication skills., • Solid troubleshooting abilities across hardware, software, and networking fundamentals., • Understanding of IT infrastructure, user account administration, and support workflows., • Highly organized with strong attention to detail; able to manage multiple tasks and priorities., • Self-motivated, proactive, and able to work independently or as part of a team., • Adaptable and committed to continuous learning and professional development. Work Environment This position is designated as 100% on‑site. Depending on location and business needs, work may occur in a traditional office environment, a hybrid arrangement, or a fully remote setting. Disclaimer This job description outlines the general nature and responsibilities of the role and may be modified at any time to meet evolving business needs. Additional duties may be assigned as required. CherryRoad is an Equal Opportunity Employer. We consider all qualified applicants without regard to legally protected characteristics, including disability and protected veteran status.

Professional certification (CFA, CIIA, CMA) or proven experience as a financial analyst in a leading finance institution. Strong proficiency in financial data analysis, predictive analytics, and visualization tools (e. Advanced online research capabilities and ability to synthesize diverse financial

Landscape And Irrigation Installer.We are looking for experienced landscape and/or irrigation installers who are looking for a change to join our landscape lighting team.The work is outdoors so you can still enjoy working outside and utilizing your skills while taking on a lighter task of installing

Coordinates with Data Engineers to build data environments providing data identified by Data Analysts, Data Integrators, Knowledge Managers, and Intel Analysts.

Business Analysis Job Duties: Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.Collaborates with project sponsors to determine project scop

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Training users on how to appropriately utilize their computer systems Writing instruction manuals for systems Consulting with managers to determine what role the systems play in the business Testing the systems on a regular basis to ensure quality and function Preparing costs and benefits analysis o

Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials.Through global reach and breakthrough inventions, we're delivering products t

Take the next step in your career as our new Netflix Data Analyst to perform responsibilities as a Data Analyst.

The Assistant Project Manager supports the Project Manager in planning, coordinating, and executing designated projects to ensure that objectives are achieved within prescribed time frames and budgets.This role requires strong organizational and technical writing skills, a detail-oriented approach,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Senior IT Project Manager for locations in Tonawanda, NY, Danbury, CT, Burr Ridge, IL, or Houston, TX, United States.Lead and manage project team members to achieve business objectives, processes, and system goals.Control project scope, costs, and timelines to ensure successful delivery.Manage risks

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Lead critical power projects from kickoff through completion.Manage power system projects from order entry through final completion.Oversee project schedules, budgets, resources, and profitability.Serve as the primary point of contact for customers and project stakeholders.Review contracts, purchase

Collaboration across multiple time zones or with remote team members may be necessary, depending on project scope and firm structure. The position is classified as hybrid, with an anticipated work allocation of approximately 40% in-office presence (Ithaca, Albany, and/or Farmingdale), 30% project si

My client is a respected organization specializing in mission-critical power solutions, UPS systems, electrical infrastructure, and industrial power systems for customers across a range of industries including Data Centers.With a reputation for engineering excellence and customer satisfaction, they

Cyber Resilience Project Manager.Our * Technology team is looking for an experienced Cyber Resilience Project Manager contract role.You will report to the Manager of the Project Management Office with line of responsibility to the Director of Global IT Service Delivery.To be considered for the Cyb

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Come join Heritage Financial Credit Union as Compliance Analyst. The Compliance Analyst position assists in all aspects of HFCU's Compliance and Risk Management, AML/BSA, Vendor Management Programs.

Kitware's Computer Vision Team.Kitware's computer vision team is a leader in the creation of cutting-edge algorithms and software for automated image and video analysis.Our solutions embrace deep learning and add measurable value to government agencies, commercial organizations, and academic institu

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Project Manager (New Product Development) - X-Ray Optical Systems.Imagine yourself doing meaningful work that makes an everyday impact on the world around you.Growing your expertise and expanding your skillset with every project.Owning your ambition and fueling your career growth.It's possible with

As a Project Manager at John W.Danforth Company, you will play a critical role in the successful execution of mechanical construction projects from start to finish.This role focuses on three core areas: project planning and execution, including budgeting, scheduling, and coordination; team and stake

Collaboration across multiple time zones or with remote team members may be necessary, depending on project scope and firm structure. The position is classified as hybrid, with an anticipated work allocation of approximately 40% in-office presence (Ithaca, Albany, and/or Farmingdale), 30% project si

Senior Project Manager will be expected to be able to execute projects that include multiple site locations and direct a diverse project team located in multiple remote offices and locations.

Whether you are just beginning your career or looking for a new opportunity with real growth potential, then a job with Green Mountain Electric Supply is for you!.We are now hiring for a Full-Time Project Manager for our rapidly expanding Electrical Supplies business.This position will be located at

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you

Lead High-Impact Engineering Projects.This organization is a globally recognized engineering business specializing in mission-critical infrastructure solutions.It delivers highly technical products and services that support essential operations across a variety of industries.The company has built a

The employee is expected to comply with all company policies related to data security, confidentiality, and remote work standards.

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!.Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a stron

Northern Safety Company Hiring a Business System Analyst. We are searching for a full-time Business System Analyst (BSA) to work on Business Intelligence/Data Engineering Solutions at our recently acquired company, ORR Safety in Louisville, KY or at our NSI corporate headquarters in Frankfort, NY.

What you should expect in this role Remote position (US only) Opportunities to travel through your work (0-10%) Video cameras must be used during all interviews, as well as during the initial week of orientation The deadline to submit applications for this posting is 7/30/2026 The pay range for this

Experience working in a remote, cross-functional, or customer-focused team environment.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo