Senior IT Technician
9 days ago
Newark
Job Description Job description: Senior IT Technician Overview We are seeking a detail-oriented and proactive Senior IT Technician to join our dynamic team. The ideal candidate will play a crucial role in supporting our IT infrastructure, ensuring optimal performance, and supporting various technology initiatives. This position requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality IT services. Based in Newark, NJ (with some travel to boarding homes) Key Responsibilities: 1. IT Support & Troubleshooting • Serve as the first point of contact for staff experiencing technical issues (hardware, software, network)., • Provide onsite and remote troubleshooting support for desktops, laptops, printers, and basic software issues., • Coordinate with external vendors for advanced support when needed. 2. Device & Network Management • Maintain an up-to-date device inventory across all locations (boarding homes, office spaces, etc.)., • Set up new PCs, laptops, and other devices for staff, including naming conventions and asset tagging., • Ensure all devices are properly secured, regularly updated, and functioning efficiently., • Ensure all existing infrastructure is properly set up. 3. User Management & Access Control • Administer Microsoft 365 accounts, including creating, disabling, and managing users., • Ensure all staff sign in using Microsoft login credentials and enable 2-Factor Authentication (2FA) for all accounts and devices., • Manage password resets, access requests, and account security protocols. 4. HIPAA-Compliant Infrastructure • Ensure all IT processes and configurations meet HIPAA compliance standards., • Support secure data access and storage practices, especially for Kipu EMR, Microsoft 365 and Ring Central., • Maintain documentation and protocols for HIPAA IT audits. 5. Office and Boarding Home Tech Setup • Set up and maintain Wi-Fi networks, routers, and other basic networking equipment across locations., • Recommend and implement optimal router placement for multi-floor buildings., • Provide basic printer support and coordination for maintenance or replacement. 6. New Hire Onboarding & Training • Support onboarding of new staff with necessary hardware, email accounts, and access to required systems., • Create simple tech onboarding guides or SOPs for staff. 7. Vendor Coordination • Liaise with outsourced IT consultants, EMR vendor Kipu, Verizon, Gig Xero, and other third-party providers., • Track service requests and escalate when internal solutions aren’t sufficient. 8. IT Project Support • Assist with implementation of new systems (e.g., punch clock rollout, security camera upgrades, etc.)., • Participate in rollouts of tools like Microsoft Copilot, Topaz digital signature pads etc. 9. IT Process Documentation • Create and maintain internal IT SOPs, checklists, and quick-reference guides., • Track open support issues and IT tickets (basic ticketing system or spreadsheet-based system is fine to start). 10. Cyber Security and Camera Surveillance • Assist in implementing cybersecurity best practices across corporate and property locations., • Maintain, troubleshoot, and optimize surveillance hardware and software., • Review video footage for evidence, assist investigations, and potentially provide testimony., • Detect and investigate security breaches, vulnerabilities, and anomalies in networks and systems., • Integrate physical and digital security, managing both IT systems and camera networks., • Develop and oversee employee IT security awareness training 11. IT Audit/ Compliance Analysis • Conduct HIPAA Security Rule gap analysis across email, file storage, identity, EMR, and endpoints., • Author plans of correction tied to identified deficiencies., • Map deficiencies to technical, administrative and physical safeguards, • Draft HIPPA and IT responsibility addendums, • Author device agreements and PHI handling policies, • Evaluate encryption, retention, access, and audit controls 12. Health IT Systems • Administer EMR-adjacent systems including KipuWorks and clinical intake workflows., • Design clinical assessment logic, scoring thresholds, and safety flags., • Integrate clinical workflows with IT systems while preserving compliance boundaries Ideal Qualifications: • Associate or Bachelor’s degree in a technology-related field, or equivalent experience, • Minimum of 3 years of experience in IT support or related field (nonprofit or healthcare preferred but not required)., • Familiarity with Microsoft 365, HIPAA basics, and desktop/network troubleshooting., • Reliable transportation to travel between multiple sites., • Strong communicator who can support non-technical staff and explain things clearly. Company DescriptionWe are a well-established leader in behavioral healthcare in New Jersey. As a start-up in growth mode, we support people with mental illness and substance abuse as they achieve greater independence and life satisfaction through a wide range of services.We are a well-established leader in behavioral healthcare in New Jersey. As a start-up in growth mode, we support people with mental illness and substance abuse as they achieve greater independence and life satisfaction through a wide range of services.