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Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer-oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support. Hardware Support • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Security appliances and hardware. Software Support • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Set up, test, deploy and maintain computer patch management solution. Maintenance • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions. Documentation • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Conduct user training, gather feedback, and update training guides as needed. Inventory • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Set up, test, deploy and maintain corporate asset management tool. Additional Responsibilities • Learn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues. Hardware Support • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • A plus to have experience assisting with, managing and supporting data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices. Software Support • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience managing door access control solutions. Maintenance • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how to's. Inventory • Experience managing inventory with an asset management tool or Excel. Requirements • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

Staff Software Engineer Remote Job Duties: • Implement and evolve a Data Lake storage system with low latency and high throughput for bulk data ingestion and query • Implement metadata, data governance, security, and acce

Electrical Commissioning Project Engineer - NYC - Remote This Jobot Job is hosted by: Tony Barhoum Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $95,000 - $135,000 per year A bit about us: We are an international conglomerate, with 10k+ employees, we are growing our Energy practice throughout the US and beyond! Our practice is built on the foundation that our people mean more to us than anything else! What that means for you, is that we expect you to enjoy a work life balance that promotes personal health, well being and family life! You will be part of a close-knit team of creative professionals and will be provided opportunities for continued growth, development, and recognition. Why join us? • Competitive Base Salary!, • Competitive Bonus Package!, • Overtime Pay, • 401K Matching Contribution, • Flexible/Unlimited PTO, • Complete Benefits Package!, • Flexible Work Schedules!, • Accelerated Career Growth!, • Fun Company Activities! Job Details Electrical Commissioning Engineer (Data Centers) - Local/Remote Seeking an Electrical Commissioning Project Engineer to join our team. Successful candidates will have experience in Electrical Systems & Equipment with a focus in Data Centers and Mission Critical Facilities; experience and an understanding of Building MEP Systems Design, Construction, and Commissioning of Critical Systems ranging in size, rating, and complexity; Commissioning, Testing and Troubleshooting of Electrical Systems and related controls. You will be responsible for reviewing project information, executing daily field activities, maintaining project documentation, assisting the Project Manager, and providing guidance to junior engineers. • Commission electrical distribution equipment and related controls, primarily in data center environments, including HV and MV primary distribution, • Review system designs for compliance with client facility goals, • Prepare plans and procedures for execution of the commissioning process, • Conduct commissioning activities from the Design Phase into the Occupation Phase, in accordance with client requirements, • Attend factory testing of equipment and document procedures and results, • Conduct physical testing of electrical equipment and measure results using test instrumentation, • Fully document all field procedures, including results, issues, and observations using online applications, • Report on electrical system performance and make technical recommendations on issues, • Work with project teams to coordinate and execute field activities., • Review and comment on project documentation, plans, and schedules, • Submit and maintain daily commissioning reports as required, • Assist in the training of junior engineers, • Respond to customer inquiries in a manner that exceeds the customer’s expectations, • Ensure compliance with company, client, and project safety requirements, • Knowledgeable with common mechanical, and controls-related building equipment, including: Engine generators / Uninterruptible power supplies & battery systems / Medium and low-voltage electrical switchgear/ PLC controls and sequences of operations / Automatic transfer switches / Static transfer switches / Power distribution units / Busways • BSc/MSc in Electrical Engineering, • 2 to 4+ yrs of experience Commissioning Electrical Systems for Data Center projects, or relevant and applicable industry experience. • Experience in Mission Critical facility commissioning essential, • Organized, detail-oriented, analytical, proactive, problem solver, • Good communication and relationship skills, • Effective written and verbal communication skills, • Ability to manage multiple tasks simultaneously and work with limited supervision, • Knowledge & experience with ASHRAE commissioning guidelines preferred, • Distributed control system experience a plus, • Reasonable understanding of Building Management Systems, • Deep understanding and application of test instrumentation, • Team player and a “client-first” mentality. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 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Job Description T&M Associates is seeking a multi-talented Project Manager to join our Water Market! This opportunity is available in any of our New Jersey offices, with the flexibility of a hybrid work environment that combines in-office collaboration with remote work. We are looking for an experienced professional with 8+ years of experience in planning, design, and construction administration for projects related to water process, treatment, and distribution. This individual will be a key leader in planning and managing projects for our drinking water and wastewater clients while also mentoring junior staff and supporting business development efforts. Key Responsibilities • Lead and manage projects involving drinking water, wastewater, and stormwater systems., • Provide project management and design assistance for WWTP upgrades, sewer system extensions, and waterline extensions., • Review and oversee new user plan submissions for municipal clients., • Prepare technical reports, design documents, and engineering studies., • Track financial aspects of projects, ensuring budgets and schedules are met., • Coordinate workload and mentor junior engineering staff., • Oversee construction administration and compliance with regulatory requirements., • Bachelor’s Degree in Civil Engineering or a related field required., • 8+ years of related experience in water process, treatment, and distribution projects., • Professional Engineer (PE) license required., • Minimum of 2 years of project management experience strongly preferred., • Proficiency in AutoCAD and Civil 3D required., • Experience with MS Office and MS Project (MS Access a plus)., • Strong leadership, communication, and client-interaction skills. T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities — all within a people-first, award-winning hybrid work environment. See more details about benefits here. If this sounds like a company you want to be part of then apply now! New Hires must have documents indicating they are eligible to work in the United States. EEO/AA Employer. For California based applicants, our CCPA-CRPA Privacy Notice can be found on our Careers page at #LI-HYBRID

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering. This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth. You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from. What you'll own Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change. Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system. Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer. Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work. Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe. Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to. Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases. What we're looking for A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it. Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus. AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both. Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence. Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience. Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist. People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow. Experience • 8+ years in technical support, engineering operations, or a related function, • 2+ years managing people, • Demonstrated experience building or scaling support operations at a SaaS company, • Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems, • Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level, • 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD., • Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location., • 🏆 Syndio Equity. So you can share in Syndio's success., • 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave., • 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents., • 🏥 Life Insurance & Disability. Syndio covers the full premium., • 🏦 401(k). To help you save for your future, • Recruiter Screen - 25min, • Hiring Manager - 30min, • Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

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