Customer Relations Representative - State Farm Agent Team Member
11 days ago
Saratoga
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off Be the voice of service. Build a career with purpose. Grow with us. At Shana Nelson State Farm, we're more than just an insurance agencywere a team committed to providing exceptional service while helping our clients protect what matters most. Were looking for a Customer Relations Representative who thrives in a people-focused, fast-paced environment and is ready to take their career to the next level. This is a hybrid role blending both customer service and sales, ideal for someone who loves solving problems, building relationships, and making an impact in their community. What Youll Be Doing: • Deliver exceptional service by responding to customer inquiries via phone, email, and in-person, • Assist with policy updates, billing questions, and account maintenance, • Support client retention through regular follow-ups and proactive communication, • Identify customer needs and present insurance solutions where appropriate, • Work closely with team members to ensure a seamless customer experience, • Keep detailed records and ensure accuracy in customer files and documentation What We're Looking For: • Excellent communication, empathy, and problem-solving skills, • Ability to remain calm and solutions-focused in high-pressure situations, • Previous experience in customer service or administrative roles preferred, • Sales-minded attitude with a desire to grow professionally, • Ability to work independently and within a collaborative team, • Willingness to obtain an insurance license (well support you!) Why Join Our Team? • Competitive hourly pay + bonus opportunities, • Career development with a path toward becoming a licensed insurance professional, • Supportive and team-oriented work culture, • Regular business hoursenjoy your evenings and weekends, • Paid training & PTO Package If youre passionate about helping others, enjoy a mix of service and sales, and are ready to build a meaningful careerwed love to connect. Apply today and take the first step toward growing with a winning team.