Residential Security Agent
15 hours ago
San Jose
The Residential Security Team (RST) Agent provides critical support to a protective security detail in San Jose, CA as well as additional sites throughout the San Francisco Bay. This role operates in a dynamic, multi-faceted, and fast-paced environment. Ideal candidates are team-oriented, ambitious, and adaptable, capable of maintaining professionalism in a high-tempo setting. A high level of concierge service is required, with frequent client-facing responsibilities, so comfort interacting with influential and high-profile individuals is essential. The pace of this RST team may be faster than previous roles or organizations, and candidates should be prepared for a demanding, energetic work environment. Duties for this detail include, but are not limited to: • Ensure the overall safety and security of designated principals and their properties., • Maintain a knowledge of baseline principal, property and neighborhood activities, • Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks, • Monitor traditional and social media for potential threats, • Controlling access to properties and maintenance of security logs for guests, service personnel, and vendors., • Screen and track mail and deliveries, • Monitor the following:, • Weather and natural disasters, • Traffic, • Public safety incidents and trends, • Neighborhood watch programs, • Local and national current events, • Coordinate with site staff to accomplish common tasks, • Complete daily household tasks and maintenance as requested by principals, • Ensures 24/7 operational readiness through stocking supplies and equipment upkeep, • Operate within parameters established by standard operating procedures and applicable laws, • Coordinate with and support executive protection element of the team, • Opportunities for driving and special off-site assignments/details., • Demonstrate proficiency in use and proper maintenance for all equipment (i.e., vehicles, medical supplies, communications devices, etc.), • Potential local travel approximately 5%-10% of the time to other RST sites or principal destinations., • Must be flexible and open to working overtime shifts whether they are night or day shift, coming in early and staying late if needed., • Must possess the ability to multitask in a very fast-paced environment., • Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time., • Must be a proactive problem solver with the capability to work independently and as part of a team., • Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point)., • Must be dog friendly., • Must keep a professional appearance, have good personal hygiene, • Must be responsive via phone call, text and email as needed to support the team., • Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors Position Qualifications, Certificates and Licenses: • 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions, • Physically fit to facilitate emergency responses, • Valid Driver's License with clean driving record, • American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification, • California BSIS Guard Card, • California BSIS Exposed Firearm Permit with 9mm endorsement, • *All certifications must be current. Employees are responsible for keeping all certifications/licenses active Physical Requirements: • Swiftly patrol large properties and quickly access all areas of an assignment., • Stand and walk for prolonged periods, including continuous standing for 45 or more hours without a break when operationally required., • Sit for prolonged periods, including 5 or more hours while monitoring surveillance systems or performing security operations., • Run, sprint, or traverse long distances during emergency response situations., • Perform sustained physical activity immediately following a maximum-effort emergency response., • Respond effectively to physical attacks, emergencies, medical incidents, natural disasters, evacuations, and other critical incidents., • Move, crawl, climb, and maneuver through structured and unstructured environments, including confined or unpredictable spaces., • Bend, twist, stoop, kneel, crouch, and crawl as required to perform essential job functions., • Lift and carry equipment or other objects weighing at least 50 pounds., • Safely wear, carry, and operate required duty gear and equipment throughout an assigned shift., • Physically control, capture, restrain, detain, lift, or drag individuals weighing 200 pounds or more when required., • Perform assigned duties safely and effectively in diverse environmental conditions, including extreme heat, cold, high humidity, inclement weather, and aquatic or coastal environments. Required Skills and Experience: • Excels working in a team environment, • Exceptional emotional intelligence, • Strong customer service skills, • Strong situational awareness and attention to detail, • Ability to multitask and prioritize tasks frequently and for long durations, • High proficiency with firearms, • Excellent critical thinking and sound judgement, • Friendly, approachable and professional demeanor, • High moral and ethical character Preferred Education and Experience: • Bachelor's degree, • Bilingual (Spanish, American Sign Language, etc.), • Prior residential and/or fixed site security experience serving a single primary client at their home, • Proficient in the use of social media collection tools in support of protective intelligence, • Training in defensive tactics, counter surveillance/surveillance detection, covert protection and basic medical support experience., • Prior training course(s) in residential security or executive protection, • Prior attendance of a recognized EP school (i.e., ESI, EPI, Oatman, PFC, ITG4, TFTT), • Advanced emergency medical certification Active First Responder, EMT or paramedic, • Customer service experience, • Experience working with children, • Regularly active in outdoor activities such as mountain biking, hiking, ocean sports, etc., • Valid California or H.R.218 carry concealed weapons permit Detail Structure: Full-time position on a 24/7 detail working the following: • Average of 15 12+ hour rotating shifts per month, • Day and night shifts, • Rotating 7 days on/7 days off schedule, • Weekends, • Holidays, • Overtime/additional shifts as needed, • Domestic/local travel (if desired by the principal/s), • Quarterly sustainment training - firearms, defensive tactics, medical, driving Salary and Benefits: • Base pay rate of $36.75 per hour, • Minimum compensation of $110,000 per year, • Pay structure per shift includes built-in overtime and double-time in accordance with California and federal laws, • Paid sick leave, • Paid time off (PTO) accrual, • Holiday pay for select holidays you work (6), • Company 401(k) with employer match, • Flexible insurance plans - Medical, dental and vision, • 100% of employee premium paid for by Keelson (plan upgradable for additional employee paid premium), • Generous employer contribution per family member (up to 4 family members) to help lower employee contributions for dependents that join the plan, • Life Insurance