Auto Body Shop Manager
28 days ago
Somerville
Job Description Job Summary The Auto Body Shop Manager oversees the daily operations of an auto body repair facility, ensuring high-quality repairs, efficient workflow, strong customer satisfaction, and profitability. This role combines leadership, technical knowledge, customer service, and business management. Key Responsibilities Operations & Production • Manage day-to-day shop operations, including scheduling, workflow, and repair timelines, • Ensure repairs meet quality, safety, and manufacturer standards, • Monitor productivity and efficiency of technicians and painters, • Supervise, and evaluate technicians, • Assign work based on skill level and workload, • Foster a positive, safe, and professional work environment, • Enforce shop policies, procedures, and safety standards, • Ensure clear communication regarding repair status, timelines, and costs, • Maintain high customer satisfaction and manage reviews or feedback, • Oversee or assist with repair estimates and supplements, • Work with insurance adjusters to ensure accurate claims and approvals, • Ensure proper documentation and compliance with insurance requirements, • Monitor shop performance, KPIs, and profitability, • Control labor, materials, and overhead costs, • Meet revenue and performance targets, • Assist with budgeting, reporting, and inventory management, • Ensure compliance with local, state, and federal regulations, • Maintain a clean, organized, and safe shop environment, • Enforce OSHA and environmental standards, • Proven experience in auto body repair or collision center management, • Strong understanding of auto body repair processes and estimating systems, • Leadership and team management skills, • Excellent communication and customer service abilities, • Experience with estimating software (CCC, Mitchell, Audatex, etc.), • Ability to stand and walk for extended periods, • Occasional lifting of up to 50 lbs, • Competitive salary (based on experience), • Performance-based bonuses, • Paid time off and holidaysCompany DescriptionWebster Auto Body is a family owned and operated body shop in Somerville/Cambridge area providing exceptional service and quality work for over 120yrs. We are a fast-paced environment where employees are rewarded with exceptional salary and benefits.Webster Auto Body is a family owned and operated body shop in Somerville/Cambridge area providing exceptional service and quality work for over 120yrs. We are a fast-paced environment where employees are rewarded with exceptional salary and benefits.