Shop Manager- Commercial Diesel Truck Repair
hace 5 días
Wilmer
Job Description Position Overview We are seeking an experienced and results-driven Shop Manager to oversee the daily operations of our commercial truck repair facility in Wilmer, Texas. The Shop Manager is responsible for leading shop personnel, coordinating repair workflow, monitoring technician productivity, maintaining repair quality, enforcing safety standards, and supporting profitable shop operations. This position works closely with the Lead Service Advisor and Lead Technician to ensure repairs are completed safely, efficiently, and on schedule. The ideal candidate is a hands-on leader with strong commercial diesel repair knowledge, sound decision-making skills, and the ability to develop employees while maintaining high operational standards. Key Responsibilities Shop Operations & Workflow Management • Oversee daily service department operations and shop performance., • Coordinate repair scheduling and workflow with the Lead Service Advisor., • Monitor technician assignments, productivity, efficiency, and repair turnaround times., • Ensure repair work is completed safely, accurately, and on schedule., • Identify workflow bottlenecks and implement operational improvements., • Assist with staffing and scheduling to maintain appropriate shop coverage. Leadership & Employee Development • Supervise Lead Technicians, Shop Technicians, Mobile Diesel Technicians, Shop Assistants, and other assigned personnel., • Provide coaching, training, mentoring, and performance feedback., • Conduct employee performance evaluations., • Address employee performance concerns in coordination with Human Resources., • Promote a positive, professional, and accountable work environment., • Support employee hiring, onboarding, training, and retention initiatives. Repair Quality & Technical Oversight • Monitor repair quality and workmanship., • Ensure technicians follow established repair procedures and company standards., • Assist with complex repair recommendations and technical concerns., • Verify completed repairs when necessary before vehicle delivery., • Identify causes of repeat repairs and implement corrective actions., • Support the use of diagnostic equipment and appropriate repair technology. Customer Service & Service Coordination • Partner with Service Advisors to ensure timely customer communication., • Assist with escalated customer concerns and service delays., • Support accurate repair recommendations and service documentation., • Maintain professional relationships with commercial and fleet customers., • Help ensure consistent service quality and customer satisfaction. Safety, Compliance & Equipment • Enforce company safety procedures and applicable OSHA requirements., • Ensure proper use of personal protective equipment., • Maintain a clean, organized, and safe repair environment., • Support compliance with applicable DOT requirements., • Monitor shop equipment, tools, maintenance, and repair needs., • Address unsafe conditions and equipment concerns promptly. Financial & Administrative Oversight • Monitor technician productivity and operational performance., • Review repair orders for accuracy and completeness., • Assist with inventory control, shop supplies, and equipment needs., • Help control operating expenses and reduce unnecessary waste., • Participate in operational planning and continuous improvement., • Support management in achieving service department performance goals. Required Qualifications • High school diploma or GED., • Minimum five (5) years of commercial truck or diesel repair experience., • Strong knowledge of commercial truck repair operations and diesel repair processes., • Demonstrated leadership, organizational, and decision-making skills., • Strong communication and conflict-resolution abilities., • Valid driver’s license with an acceptable driving record., • Ability to manage multiple priorities in a fast-paced repair environment., • Ability to work effectively with technicians, Service Advisors, customers, and management. Preferred Qualifications • Three (3) or more years of leadership or supervisory experience., • Previous experience as a Shop Manager, Service Manager, Shop Foreman, or Lead Technician., • Commercial truck and trailer repair experience., • ASE Medium/Heavy Truck certifications., • Experience with diesel diagnostic software., • DOT inspection knowledge or experience., • Welding and fabrication experience., • Commercial Driver’s License (CDL)., • Bilingual English/Spanish communication skills. Physical Requirements & Work Environment • Ability to stand, walk, bend, kneel, squat, crawl, climb, and reach throughout the workday., • Occasionally lift or carry up to 50 pounds., • Work in and around commercial trucks, trailers, and repair equipment., • Occasionally assist technicians with repairs when necessary., • Work in an active repair environment with machinery, diesel engines, noise, vehicle fluids, and varying temperatures., • Follow company safety procedures and use required PPE. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Work Schedule This is a full-time, on-site position. X Truck Repair LLC operates 24 hours a day, 7 days a week. The Shop Manager must be available to support operational needs, which may include day, evening, weekend, overtime, and occasional emergency work. Specific scheduling expectations will be discussed during the interview process. Compensation & Benefits • Competitive compensation based on experience and qualifications., • Medical, dental, and vision insurance, subject to plan eligibility., • Paid time off., • Career advancement opportunities., • Ongoing training and professional development. Additional benefits and any performance-based incentives will be discussed during the hiring process. What Success Looks Like The successful Shop Manager will build a productive and accountable team, improve repair workflow, maintain high standards of workmanship, reduce repeat repairs, and support a safe, efficient, and profitable service department. We are looking for someone who takes ownership of operational challenges, develops employees, and leads by example. Join X Truck Repair LLC and help lead a growing commercial truck repair operation. Equal Employment Opportunity X Truck Repair LLC is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected by applicable law. \nCompany Description X Truck Repair is a 24/7 commercial truck repair and fleet maintenance company based in Wilmer, TX. We specialize in heavy-duty diesel truck repairs, preventative maintenance, emergency roadside assistance, and mobile repair service. Our mission is to provide reliable, efficient, and high-quality repair solutions that minimize downtime and keep our customers' trucks and fleets operating safely. We are committed to building a tea of skilled professionals who value accountability, teamwork, integrity, and exceptional customer service. As we continue to grow, we strive to create opportunities for professional development, leadership, and long-term career advancement. X Truck Repair is a 24/7 commercial truck repair and fleet maintenance company based in Wilmer, TX. We specialize in heavy-duty diesel truck repairs, preventative maintenance, emergency roadside assistance, and mobile repair service. \n\nOur mission is to provide reliable, efficient, and high-quality repair solutions that minimize downtime and keep our customers' trucks and fleets operating safely.\n\nWe are committed to building a tea of skilled professionals who value accountability, teamwork, integrity, and exceptional customer service. As we continue to grow, we strive to create opportunities for professional development, leadership, and long-term career advancement.