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  • CACFP Monitor
    CACFP Monitor
    15 hours ago
    $20–$23 hourly
    Full-time
    Manhattan, New York

    Job Summary: The monitor is responsible for conducting home inspections of licensed/registered and legally exempt day care providers ensuring standards for health and safety in accordance to state regulations. Primary Responsibilities: • Conduct announced and unannounced home visits as instructed by the director., • Review the meal pattern requirements to ensure proper implementation by the provider., • Assures the proper interpretation and implementation of the infant meal pattern., • Verify license/registration capacity of day care providers., • Review menu records during home inspections., • Ensure foods are prepared and served following food safety guidelines and quality standards., • Provide menu suggestions to encourage variety in foods and preparation methods that are consistent with healthy practices., • Knowing the importance of documenting results of onsite reviews especially when problems are identified., • Knowledge of the procedures for verification of attendance and meal counts., • Identify conditions that pose a potential threat to child safety., • Communicate provider issues with the director., • Comply with sponsoring organization’s policies and procedures., • Ensure that home visit reports are filled out correctly., • Ability to maintain an ethical and professional relationship with providers., • Follow the system for maintaining and reporting all monitoring activities., • AA in social services, nutrition or education, preferred; and/or HS Diploma, • Bilingual in Spanish/English, • Strong written and oral communication skills in Spanish/English, • Ability to interact with individuals from diverse backgrounds and diverse communication styles, • Must be comfortable with and physically able to visit daycare homes throughout New York City using mass transit (MTA), • Experience with family child care or legally-exempt child care, preferred

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  • Cook/Food Prep
    Cook/Food Prep
    2 days ago
    Full-time
    East Rutherford

    Job Title: Preschool Meal Preparer (Part-Time) Location: My Little University Preschool – East Rutherford, NJ Schedule: Monday to Friday, 7:30 AM – 1:00 PM Reports to: Program Director Position Overview: My Little University Preschool is seeking a reliable, organized, and caring Meal Preparer to join our early childhood team. This part-time position is responsible for preparing and serving breakfast, lunch, and snack for preschool-aged children in a nurturing and health-conscious environment. This is a non-cooking role—no stove is used. Meals are pre-planned and primarily frozen. The preschool kitchen is equipped with two ovens and crock pots for heating meals and preparing simple items like rice and pasta. Key Responsibilities: Prepare and serve breakfast, lunch, and snack for children following the weekly menu Use ovens and crock pots to heat and prepare meals safely and efficiently. Follow daily food safety, handling, and sanitation procedures. Portion meals appropriately for age groups and individual dietary needs (vegetarian, allergy accommodations, etc.). Clean and sanitize all kitchen surfaces, dishes, and equipment daily. Maintain an organized and well-stocked kitchen area, reporting low inventory to the administrative team. Ensure food is labeled, stored properly, and rotated by expiration dates. Follow all licensing regulations and school policies regarding food service. Collaborate with staff to ensure meals are delivered to classrooms on time. Qualifications: Prior experience in food preparation, preferably in a school, childcare, or institutional setting. Knowledge of food safety and sanitation practices (Food Handler Certification a plus or must be obtained upon hire). Ability to follow a set meal plan and detailed instructions. Comfortable working independently and managing time efficiently. Must be reliable, punctual, and organized. Ability to lift up to 30 lbs. and stand for extended periods. Passion for working in an environment that serves young children. Compensation & Benefits: Competitive hourly rate based on experience Paid training and ongoing support Friendly and supportive team environment Opportunity to work in a respected, high-quality preschool setting Job Type: Part-time Pay: $16.00 - $18.00 per hour Benefits: Employee discount Paid time off Work Location: In person

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  • Assistant Captain
    Assistant Captain
    2 days ago
    $19–$21 hourly
    Full-time
    Manhattan, New York

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate assistant captain to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

    No experience
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  • Assistant Manager
    Assistant Manager
    3 days ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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  • Sommelier
    Sommelier
    5 days ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are looking for individuals to work in conjunction with our Wine Director and Head Sommelier to help select our wine offerings, to provide continued education for our team and to evolve the wine service. This is an ideal position for someone whose excitement for wine is matched by their deep commitment to guest service hospitality in a fine dining setting. We are building a team of individuals focused on genuine hospitality and teamwork - ones who want to become valuable members of a successful service team. The wine list has a strong Italian focus while also featuring wines from the world's other classic, great regions. The Sommelier is responsible for recommending wine varieties, supervising wine serving, collaborating with winemakers, taking stock while ensuring optimum service for our guests. The Sommelier also ensures that all policies procedures and standard operating procedures are effectively maintained at an optimum level. This position has an hourly rate of $17.00 + Tips. KEY RESPONSIBILITIES • The most essential component to be a successful Sommelier will be the earnest desire to propel the wine program forward through clear communication and organization, a curiosity to learn more, and a willingness to share our expertise with guests and staff in a helpful, thoughtful way, • Create and update the wine list in coordination with chefs and the General Manager, • Collaborate with the Wine Director and Head Sommelier on the selections of the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections, • Recommend food and wine pairings, • Be an authority on the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections on the restaurant's wine list, • Advise guests on wines based on their personal tastes and food choices, • Inform guests about different varieties of wines and prices, • Ensure wines are served at the right temperature and within the proper glassware, • Store open bottles properly to maintain strong taste, • Manage wine cellar and ensure it's fully-stocked, • Train wait staff on available wines, • Assist the Wine Director in order to provide education for the dining room staff in the full range of beverages for the restaurant, including but not limited to wine, cocktails, beer, tea, and coffee, • Comply with all health and safety regulations constantly strive to improve operating procedures, • Maintain and monitor safe and sound procedures, • Attend meetings when designated to do so REQUIRED EXPERIENCE AND QUALIFICATIONS • As a Sommelier, specific certifications are not required, but a strong fundamental knowledge of the wine regions of the world -- both Old and New World -- along with producer familiarity and vintage knowledge is mandatory, • Experience as a Sommelier, Wine Steward/Stewardess or similar role, • Ability to create tasteful food and wine pairings, • Extensive knowledge of different wines and which regions produce each type, • Knowledge of local vineyards and wineries, • Understanding of the winemaking process, • Good communication skills, • Must have full schedule availability, including weekends and holidays, • Ability to be organized, manage time wisely, and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal in English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • Must be able to take constructive criticism and work well in a team dynamic

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  • Restaurant General Manager
    Restaurant General Manager
    6 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant—responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks • Salary: $65,000 – $70,000, • A meal on us, with every shift, • Opportunity to grow within a company that promotes from within, • Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership & Development • Recruit, hire, and develop team members aligned with Sophie’s culture, • Create and manage schedules based on sales and labor targets, • Provide real-time coaching and performance feedback, • Build a strong team environment rooted in accountability and respect, • Lead a guest-first culture rooted in warmth and attentiveness, • Resolve guest concerns with professionalism and care, • Ensure consistency across all channels: in-store, takeout, delivery, and catering, • Own and manage store P&L, • Monitor labor, food cost, and operational expenses, • Manage inventory, ordering, and vendor relationships, • Maintain proper cash handling and reporting procedures Operations Excellence • Ensure all opening, mid-shift, and closing procedures are followed, • Maintain DOH compliance, cleanliness, and food safety standards, • Oversee order accuracy, food quality, and speed of service, • Lead from the floor during peak hours, • Conduct daily huddles and ongoing team communication, • Develop assistant managers and future leaders, • Make informed decisions, balancing guest experience and operations Brand Growth & Community • Represent Sophie’s Cuban within the local community, • Monitor and respond to guest reviews, • Support local marketing and promotional initiatives Qualifications • 5+ years of experience as a GM or Assistant GM in a high-volume restaurant, • Strong leadership, communication, and hospitality mindset, • Solid understanding of restaurant financials (P&L, labor, COGS), • Fluent in English (Spanish strongly preferred), • Experience with POS systems (Toast preferred), • ServSafe certified (or willing to obtain within 30 days), • Ability to lead in a fast-paced, high-volume environment Availability • Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.

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  • CDL Class B Driver
    CDL Class B Driver
    7 days ago
    $23–$27 hourly
    Full-time
    Woodside, Queens

    Job Summary With 17 years of success behind us, Frensco Building Products is looking for a responsible, reliable, and punctual full-time local Class B CDL Driver. The Delivery Driver is responsible for the safe and timely delivery of pre-sold products. The Delivery Driver must understand all company policies and procedures of said delivery. The Delivery Driver should have familiarity with the 5 Boroughs of New York City. This position reports directly to the Warehouse Manager or Director of Operations. Join Frensco Building Products where we provide opportunity, commitment, caring and respect, and strive to be better each day. Apply today! Delivery Driver Responsibilities & Duties: • Professionalism, • Industry Leading Customer Service, • Vehicle and Department of Transportation (DOT), • Follow Safety Policies & Procedures, • Daily pre and post safety checks & inspections of delivery vehicle, • Perform routine maintenance of assigned vehicle (i.e., check fluids, lights, etc.), • Load and Unload, • Safely load and unload vehicle with designated products, • Securing the vehicle, equipment, and product inventory, • Limit movement of product on flatbed, • Obtain appropriate signatures from customers to verify receipts of delivered products., • Ability to lift and maneuver a minimum of 100 pounds for delivery of items., • Repetitive heavy lifting, bending, pulling, and pushing., • Must be eligible to work in the United States, • Must possess and maintain a Commercial Class B Driver’s License, • Experience with Manual & Automatic transmissions., • Responsible for daily paperwork and proper completion of all company documents, • Ability to communicate effectively with customers in a professional manner., • Ability to maintain the highest level of customer service in all aspects of the job., • Knowledge of company objectives, • Comfortable in a fast-paced dynamic environment, • Understands the importance of detail and accuracy., • Ability to work well in a team environment and is always willing to assist others., • Ability to anticipate and solve practical problems or resolve issues. Development of Delivery Drivers: • Class B CDL, • 2 years driving experience, • Driving record must remain free of significant violations and meet company policies and standards., • Safety First Attitude, With a Proven Driving Record, • Based on Experience

    Immediate start!
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  • Assistant Captain
    Assistant Captain
    6 days ago
    $19–$21 hourly
    Full-time
    Cobble Hill, Brooklyn

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate assistant captain to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

    Easy apply
  • Clinical Lead
    Clinical Lead
    1 month ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    Program Overview: The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days. Overall Responsibilities: Under the general direction of the Assistant Program Director, the Clinical Team Lead conducts rapid assessments, engages guests in wellness, discharge, and aftercare planning, and facilitates linkages to community-based services and residential settings. The team lead also oversees a team of CASAC's and Peers and is responsible for the delegation of tasks to the team. Essential Duties and Responsibilities: The essential duties of the Clinical Team Lead include but are not limited to the following activities: · Provides direct care to guests through conducting rapid assessments to identify the full range of service needs and safety planning · As the primary counselor for a designated caseload - collaborates with the full on-site team to ensure coordination of care, individual counseling, treatment planning through targeted case management, and discharge planning · Promotes dignity-based care to reduce the negative effects of drug use for individuals at various stages of recovery · Models best practice, person centered, trauma-informed, recovery-oriented engagement skills for team · Counsel’s guests through individualized and group therapy sessions on issues such as wellness self-management, and community integration skills · Excellent verbal communication skills including an ability to have open and affirming conversations about health, sex and substance use risk. · Identifies and makes referrals for community-based treatment and support services. · Participates and facilitates daily team meetings · Inputs guest information and updates into the facility’s case management software system, ensuring all data is accurate and entered in a timely fashion · Promotes the professional development of supervisees through supervision, professional coaching, and training · Anticipates the needs of the clinical team they lead and executes Qualifications: LMSW, LCSW, LMHC, LP or master’s level counselor with CASAC (All MSW, MHC, PC candidates must obtain NYS license within 6 months from date of hire) · A minimum of four (4) years of experience working with homeless and criminal justice involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in emergency or crisis services · Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds · The ability to work well in a highly pressured environment set and meets deadlines and delegate as appropriate · Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders to understand and incorporate diverse points of view, styles, and approaches · An ability to lead, collaborate, and interface with guests as well as all levels of staff · Proficiency in case management software, electronic health records, and Microsoft Office Suite · A minimum of excellent oral, writing, and listening skills All newly hired Project Renewal staff must provide verification of being full

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  • Assistant Manager
    Assistant Manager
    2 months ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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