Travel Coordinator
2 days ago
Woodcliff Lake
Job Description Tour Operations Reservations Sales Agent for a well-established Tour Operations company in northern NJ. This is an in-house position. Business hours M-F-9:00 AM to 5:00 PM, rotating Saturday 10:00 AM to 3:00 PM with OT. The primary responsibility is to handle bookings and reservations for travel packages, tours, to Italy, Greece, Spain/Portugal and Hawaii. This role requires excellent customer service skills, attention to detail, and strong communication abilities to ensure clients have a smooth and satisfactory booking experience. Key Responsibilities: • Managing Reservations:, • Process bookings for tours, accommodations, transportation, and activities., • Confirm and amend reservations, handling any changes or cancellations., • Ensure accuracy in reservation details, including dates, names, and special requests., • Respond to client inquiries via phone, and email regarding tours and travel packages., • Provide detailed information about available packages, pricing, and itinerary details., • Promote and upsell additional services such as excursions, insurance, or premium upgrades., • Resolve any booking-related issues or complaints promptly and professionally., • Maintain accurate records of bookings, payments, and client interactions., • Keep up-to-date with travel policies, destination updates, and promotional offers., • Strong Communication Skills: Ability to communicate clearly and persuasively with clients and partners., • Attention to Detail: Ensure accuracy in bookings and reservations to avoid errors., • Customer-Oriented: Focus on providing excellent service to create positive client experiences., • Organizational Skills: Handle multiple bookings and inquiries efficiently., • Problem-Solving: Address challenges and resolve customer issues. Experience: Prior experience in customer service, travel agencies, or tourism. • Technical Skills: computer savvy with general knowledge of Sabre GDS, • Languages: Fluency in multiple languages can be a plus, especially in international tourism.Company DescriptionWe are a staffing firm looking to help people find the right match for their career goals!We are a staffing firm looking to help people find the right match for their career goals!