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  • Front Desk Receptionist
    Front Desk Receptionist
    21 hours ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Medical Assistant
    Medical Assistant
    13 days ago
    $21–$24 hourly
    Full-time
    Manhattan, New York

    A busy and well-established gastroenterology practice seeks a responsible, goal-oriented, and experienced Medical Assistant to join our team. The ideal candidate will be organized, compassionate, and capable of thriving in a fast-paced medical office. : Front Desk Duties: • Schedule and confirm patient appointments, • Book procedures, • Update and manage electronic medical records (EMR), • Verify insurance coverage and benefits, • Obtain prior authorizations for medications, MRI/CT scans, and procedures, • Coordinate specialist referrals, • Check in patients and answer phone calls professionally Back Office Duties: • Escort patients to exam rooms and record vital signs (weight, BP, pulse, temperature, etc.), • Assist physicians during exams and procedures, • Check out patients and provide follow-up instructions, • Explain treatment procedures to patients, • Maintain clean, stocked, and sterile exam rooms and instruments : • Certified Medical Assistant or Associate Degree in Medical Assisting (Required), • Bilingual in English and Spanish (Required), • CPR/BLS/ACLS certification (Preferred), • Prior experience in a gastroenterology or specialty practice (Preferred), • Excellent interpersonal and communication skills, • Strong organizational and multitasking abilities : Full-time : • 401(k), • Paid sick time, • Paid time off : • High school or equivalent (Required) : • Spanish (Required), • English (Required) : • Certified Medical Assistant (Required)

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  • Receptionist
    Receptionist
    16 days ago
    $17–$19 hourly
    Full-time
    Flushing, Queens

    Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy, • Requirements, • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology,or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus, • Schedule & Compensation, • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm) Compensation: Competitive hourly rate based on experience, plus potential performance bonuses

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  • Legal Assistant
    Legal Assistant
    1 month ago
    $16–$22 hourly
    Full-time
    Journal Square, Jersey City

    General law (personal injury/family/real estate predominantly) practice looking for an energetic, professional, and personable legal assistant. MUST be bilingual (English and Spanish). The ideal candidate will ensure smooth running of the office and effective case management by providing services under the supervision of an attorney. This individual should be comfortable speaking with clients, courts, insurance companies, and government agencies. Responsibilities Provide administrative support to lawyer, greeting clients, handle all calls and properly screen calls for attorney handle emails, conduct general intake information; mail, data entry, file management, document scanning, general correspondence, etc. handle communication with clients, locate and develop case-relevant information, and occasional process serving. Qualifications Bilingual Typing skills Proficient in filing procedures via NJ eCourts Proficient in Microsoft Office, PDF documents (data entry and calendar management will be major responsibilities) Experience in legal assistance Familiarity with law, legal procedures, and protocols Must have excellent oral and written communication skills in both languages (English and Spanish) Must be comfortable working a fast-paced office environment Compensation Salary commensurate with experience Job Types: Full-time, Part-time Expected hours: 35 hours per week (M-F). Will consider a part-time employment (minimum of 25 hours) for right candidate. Benefits: Paid time off Travel reimbursement Schedule: 9am-5pm Certain Holidays (No Major Holidays) Monday to Friday No weekends Travel requirement: No travel Experience: Microsoft Office: 1 year (Preferred) Ability to Commute: Jersey City, NJ 07306 (Required) Work Location: In person PLEASE EMAIL YOUR RESUME BEFORE CALLING THE OFFICE. Job Types: Full-time, Part-time Benefits: Free parking Paid sick time Paid time off Work Location: In person

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