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Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None
"Jersey Mike's "A Sub Above" We understand that it all starts with a winning team of individuals who are fun, personable, positive and eager to learn team players who take pride in what they do. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes, we would love to speak with you about joining our team! This position pays an hourly wage plus tips! A Shift Leader is responsible for supporting the management team This includes Producing high quality food Delivering the Jersey Mike's experience Developing others for career growth Enforcing policies and procedures Maintaining the cleanliness and proper sanitation practices A Shift Leader is expected to Work 35-40 hours per week Have reliable transportation Communicate with management team of any issues they are having Work in a fast-paced team driven atmosphere Provide an exceptional experience to all customers Perform all tasks related to opening and closing of store Have comprehensive knowledge of operational checklists Manage and lead crew of 2 to 5 people per shift Qualifications For The Job 1 Year QSR experience preferred Serve Safe Certification - Food Handler a plus Ability to stand for long periods of time Ability to lift up to 50 lbs. Benefits Opportunity to grow within the company! Competitive hourly wage + $2-3 hourly tips 401K plan with company matching program for 21+ employees Referral bonus program of $200 per employee Paid training Free employee meal and discounts! Prospect Capital Restaurants provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Who we are looking for: Our dispatchers are detail-oriented team players with leadership qualities who thrive in fast-paced, growing environments and excel at multitasking. We are currently looking for part-time and full-time dispatchers for our Manhattan locations. Responsibilities - Create routes for on-demand deliveries from the kitchen to the customer - Manage the pick-up area and provide customer service for walk-in customers - Maintains a clean, organized, and efficient dispatcher and driver area - A strong communicator – This role requires effective communication across the spectrum, from verbal interactions with drivers and chefs in the field to written summaries of problems and solutions for operations leaders. - Interested in data and technology – Demonstrated comfort using software—interest in learning data analysis required to optimize a fleet, and comfort with learning new internal tools. Requirements - 1+ years of experience in delivery services - Dispatching experience preferred - Bilingual - Spanish and English preferred - Must be willing to stand for prolonged periods - Willing to work weekends and 10-hour shifts Benefits - Competitive Compensation - Health, Vision & Dental Insurance - Employee Dining within any Orbital Kitchens brands - Opportunity to join a growing enterprise featuring dedicated, talented, and fun individuals - Opportunity for rapid career advancement and growth within the company - $18+ an hour based on experience Orbital Kitchens is an equal-opportunity employer. All applicants will be considered for employment. We are committed to an inclusive work environment and value the constant evolution of our business practices.
Luxury Home Scent Boutique is a distinguished luxury brand known for its exquisite, handcrafted home fragrances and decor. Our products are celebrated for their elegant designs and superior craftsmanship, offering a refined sensory experience that elevates the atmosphere of any space. The Opportunity: We are looking for a dynamic leader to join our NYC team. This is an exceptional opportunity to represent a Luxury Home Scent & Decor brand in a growing market. You’ll be at the forefront of driving sales, delivering extraordinary customer experiences, and further developing our New York market. Qualifications: The candidate must be a passionate luxury retail professional with a strong focus on driving sales and delivering a refined customer experience Minimum 5years of retail experience, preferably within beauty, home decoration or luxury Excellent selling and communication skills, able to take customers on the Baobab Collection journey Have an extensive network/clientele in and around New York, especially the Upper East Side. Possess an entrepreneurial spirit with the ability to drive revenue and manage back-office operations, continuously striving for excellence Previous experience with retail point-of-sale software and proficiency in Microsoft Office Ability to lift 25lbs. 40 hours per week, you must be flexible and available for five shifts per week including weekend days Key Responsibilities: Customer Engagement: Be the face of the brand by engaging with customers, sharing the unique story behind our luxury products and creating an immersive shopping experience. Sales Leadership: Provide top-tier service to each customer while showcasing the quality and craftsmanship of our collection, exceeding sales targets, and building long-term customer loyalty. Brand Representation: Be an ambassador for the brand, initiate relationships with the potential clients and other likeminded businesses. Pursue, put in place and close corporate sales for the New York market. Clienteling: Drive new customers to our brand via different levers and set out strategy for CRM and planning CRM: Ensure daily personal outreach to clients via email, text and other communication tools. Develop themed campaigns and original ways to follow up in order to keep the team and clients engaged. Team Leadership: Recruit, train, and mentor a team of sales associates, ensuring they understand and uphold the brand’s luxury standards and provide exceptional service. Merchandizing: Oversee the store’s visual merchandising to create an inviting, sophisticated environment that aligns with the brand’s prestigious image and the store's commercial objectives. Inventory and Stock Management: Keep a close eye on inventory levels, manage stock replenishments, and ensure that products are always available to meet customer demand. Market Awareness: Monitor trends and competitor activity, adjusting strategies to keep the store competitive and engaging. Brand Promotion: Take initiative to create buzz around Luxury Home Scent Boutique through in-store events, local partnerships, and customer engagement that brings foot traffic to the boutique. Join Us As Retail Sales Manager, you’ll be pivotal in the growth of a world-class luxury brand on the iconic Madison Avenue and throughout New York City. This is your opportunity to play a leading role in the success of Luxury Home Scent Boutique while being part of an exclusive, dynamic retail environment. Job Type: Full-time Pay: $65,000.00 - $70,000.00 per year Benefits: 401(k) matching Employee discount Paid time off Shift: 8 hour shift Work Location: In person
Job Title: Shift Leader Team Member (Counter-service.) Location: New York City, NY Company: Brown Bag Sandwich Co. Brown Bag Sandwich Co. is the first chopped sandwich concept in NYC. We pride ourselves on bridging the gap between the accessibility and community of your local corner store, and the quality and experience of a classic NYC delicatessen. As a startup, we're looking for dedicated individuals who are excited to grow and evolve with us. A key part of this role will require guest-facing interaction, on a consistent basis. Key Responsibilities: Must be fluent with basic computer skills ie responding to catering inquiries Ring up customers on the register throughout service Expo on an as-needed basis to direct the order flow of tickets coming in Efficiently wrap, bag, and hand-off sandwich orders to customers in accordance with the ticket order flow Maintain a clean and organized station by re-stocking chips, drinks, wiping tables, wiping counters, stamping bags, sweeping the floor, etc Open & close cash drawer on an as-needed basis Understand stock levels of product and marking items OOS on the POS accordingly Provide excellent customer service by engaging with customers in a friendly and professional manner When it gets busy, jump in to prepare and assemble chopped sandwiches according to company recipes and customer requests Memorize the menu in order to provide information about products to customers Ensure all ingredients are fresh, properly stored, and safely handled according to DOH standards (start/discard labels, FIFO, labeling/dating product) Contribute to preparation on an as-needed basis Work efficiently in a fast-paced environment, handling multiple orders simultaneously. Contribute to the overall success of the startup by being adaptable and willing to take on new tasks as needed. Qualifications: Previous experience in a fast-paced restaurant environment (bonus if a QSR, specifically bodega, deli, or sandwich shop.) Experience communicating with guests in a fast-paced setting Experience on the cash register & cash handling Experience with a meat slicer and knife skills is a plus Friendly, outgoing, and customer-oriented attitude. Strong work ethic and willingness to learn and grow with the company. Excited about contributing to building something. Ability to work well under pressure and multitask effectively. Basic understanding of food safety and sanitation practices. Excellent communication and teamwork skills. What We Offer: Opportunity to be a part of a unique and innovative food concept in NYC. Competitive pay and potential for growth within the company. A chance to help shape the future of Brown Bag Sandwich Co. as we expand and evolve. Employee discount PTO accrual (after 3-months) Hours & Pay: 30-35 hours per week Flexibility in scheduling. In addition to week-days, availability to work weekends (i.e Saturdays / Sundays.) $20-24/hour + tips