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Job Description We're looking for Autobody Preppers with a minimum of 3 years of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. As a Experienced Auto Body Repair Technician, you'll be expected to perform bodywork on multiple panels, including: • Heavy plastic welding, • Minor metal pulling, • Roof and rocker panel repair, • Large area, heavy bodywork (including Bondo repair) At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company. Pay Rate is $23-$30 per hour DOE. Other perks of the Job • 100% company-paid healthcare premiums, • Generous paid-time off and your birthday is a holiday!, • ASE and tool reimbursement programs Not a match for this role? We have a variety of prep roles available, depending on your experience - look below to see what you'll be doing to help us get our low-mileage, late-model cars ready for our customers: • Entry-Level Prepper (min 1 year professional experience): perform light bodywork, including prepping, sanding, and buffing vehicles, removing and installing bumpers, single panel repair (including Bondo repair), and minor plastic welding, • Mid-Level Prepper (min 3-5 years professional experience): perform bodywork on multiple panels, including heavy plastic welding, minor metal pulling, roof and rocker panel repair, stud welding, and large area heavy bodywork (including Bondo repair), • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles, • Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles, • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently, • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check, • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

Job Description We're looking for Auto Interior Repair/Glass Repair Technicians with a minimum of 3 years of professional automotive interior repair and/or glass repair experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. As a Mid-Level Interior Repair/Glass Repair Technician, you'll be expected to be highly skilled in interior repair and glass repair including: • Repairing damaged cloth/fabric, leather, plastic, vinyl, and other upholstery, • Repairing center consoles, seats, dashboards, headliners, plastic, and stitching, • Color matching/dying cloth and fabric, • Repairing stars, bullseyes, combination breaks, cracks, and scratches in windows/windshields At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company. Pay Rate is $23-$30 per hour DOE. Other perks of the Job • 100% company-paid healthcare premiums, • Generous paid-time off and your birthday is a holiday!, • ASE and tool reimbursement programs Not a match for this role? We have a variety of paint roles available, depending on your experience - look below to see other roles available to help us get our low-mileage, late-model cars ready for our customers: • Paint Prepper (min 6 months professional experience): prepare vehicles for cosmetic paintwork, including sanding, masking, taping, bagging, unbagging/tear down, and buffing, • Entry-Level Painter (min 1 year professional experience): prime vehicles and perform final sanding before the vehicle is painted, along with buffing, touch-up, paint mixing, and airbrush., • Mid-Level Painter (min 3 years professional experience): match/mix paint color and use water-based paint to paint the vehicle inside our paint booths, • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles, • Auto Technician/Mechanic roles: LOF (Lube, Oil, and Filter), Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles, • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently, • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check, • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

Job Description We're looking for Auto Painters with a minimum of 5 years of professional automotive painting experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. As an Experienced Painter, you'll be expected to be highly skilled in painting (base coats, tri-coats, solid, metallic, and clear coats), blending adjacent panels, and paint correcting vehicles. At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company. Pay Rate is $28-$35 per hour DOE. Other perks of the Job • 100% company-paid healthcare premiums, • Generous paid-time off and your birthday is a holiday!, • ASE and tool reimbursement programs Not a match for this role? We have a variety of paint roles available, depending on your experience - look below to see other roles available to help us get our low-mileage, late-model cars ready for our customers: • Paint Prepper (min 6 months professional experience): prepare vehicles for cosmetic paintwork, including sanding, masking, taping, bagging, unbagging/tear down, and buffing, • Entry-Level Painter (min 1 year professional experience): prime vehicles and perform final sanding before the vehicle is painted, along with buffing, touch-up, paint mixing, and airbrush., • Mid-Level Painter (min 3 years professional experience): match/mix paint color and use water-based paint to paint the vehicle inside our paint booths, • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles, • Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles, • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently, • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check, • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at and .

Job Description Job Title: Project Administrator - Data Center Information Technology/Design/Engineering Job Type: Full-time Job Location: On-Site Edison, NJ (this is not a remote or hybrid job) Project Administrator NJ Data Center growing Information Technology/Design/Engineer Firm is seeking a Project Administrator to join our team. The Project Administrator is responsible for managing the administrative tasks and logistical aspects of data center construction or expansion projects, including coordinating with various teams, tracking project progress, maintaining documentation, and ensuring smooth execution of project activities under the guidance of a project manager, all while adhering to deadlines and budget constraints; essentially acting as the organizational backbone for the project. Responsibilities include but are not limited to: • · Support project team on all administrative tasks and duties., • · Heavy client/vendor/supplier interaction., • · Preparation of spreadsheet reports, contracts documents, purchase and change order requests, presentations, and correspondence., • · Receive, maintain and distribute submittals, RFI’s, shop drawings and establish project log to record receipt and disposition of same., • · Coordinate project meetings and travel arrangements., • · Maintain electronic and manual database of all project files and archives., • · Other responsibilities normally performed in the execution of a Project Administrator position according to standard Architectural/Engineering industry practices., • · Three to five years experience in Engineering firms or related fields., • · BA is recommended., • · Must exhibit initiative, judgment, and quality in performance and responsibilities., • · Deadline and detail oriented., • · Proficiency in Microsoft Office, Word, Excel, Outlook, Power Point., • · Ability to work well with multi disciplines in a fast-paced environment. Work Schedule: • This is a full-time job position. In office, not remote or virtual., • · Comprehensive Benefits which include Medical, Dental, Vision, Life Insurance and paid time off., • · 401K Match to $3,500, • · Performance Awards, • · Longevity Plan, • · Year End Bonuses Subject to Corporate ProfitabilityCompany DescriptionBRUNS-PAK is a New Jersey based data center engineering firm that helps clients strategize, implement, and provision innovative, resilient solutions for mission-critical data center infrastructure. In an always-on world flooded by data and demanding information connectivity through an ever-expanding array of devices, we deliver robust design/build solutions for cloud, colo, datacenter, and edge environments. We engineer solutions that balance ultra-reliability with Quality of Service (QoS) demands, storage challenges, environmental responsibility, energy efficiency, capital expenditure (capex) control, and operational expenditure (OPEX) options. With a legacy of over 6,000 successful data center projects across the United States, Canada, and Europe, BRUNS-PAK’s engineering expertise spans cloud, colocation, on-premises, edge, and hybrid infrastructures.BRUNS-PAK is a New Jersey based data center engineering firm that helps clients strategize, implement, and provision innovative, resilient solutions for mission-critical data center infrastructure. In an always-on world flooded by data and demanding information connectivity through an ever-expanding array of devices, we deliver robust design/build solutions for cloud, colo, datacenter, and edge environments.\r\n\r\nWe engineer solutions that balance ultra-reliability with Quality of Service (QoS) demands, storage challenges, environmental responsibility, energy efficiency, capital expenditure (capex) control, and operational expenditure (OPEX) options. With a legacy of over 6,000 successful data center projects across the United States, Canada, and Europe, BRUNS-PAK’s engineering expertise spans cloud, colocation, on-premises, edge, and hybrid infrastructures.

Job Description We're looking for Auto Painters with a minimum of 3 years of professional automotive painting experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. As a Mid-Level Painter, you'll be expected to match/mix paint color and use water-based paint to paint the vehicle inside our paint booths. At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company. Pay Rate is $23-$30 per hour DOE. Other perks of the Job • 100% company-paid healthcare premiums, • Generous paid-time off and your birthday is a holiday!, • ASE and tool reimbursement programs Not a match for this role? We have a variety of paint roles available, depending on your experience - look below to see other roles available to help us get our low-mileage, late-model cars ready for our customers: • Paint Prepper (min 6 months professional experience): prepare vehicles for cosmetic paintwork, including sanding, masking, taping, bagging, unbagging/tear down, and buffing, • Entry-Level Painter (min 1 year professional experience): prime vehicles and perform final sanding before the vehicle is painted, along with buffing, touch-up, paint mixing, and airbrush., • Mid-Level Painter (min 3 years professional experience): match/mix paint color and use water-based paint to paint the vehicle inside our paint booths, • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles, • Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles, • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently, • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check, • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at .

Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at .