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The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Floor Lead reports to a General Manager (GM) or Store Manager (SM).

Job DescriptionKeyholder - Full-Time Greenwich, CT At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go. Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. About the Team: Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. We’re looking for a Keyholder who has experience on the sales floor and can quickly learn our policy and procedures. If you’re organized, proactive, and looking for a customer-oriented role, this might be the role for you! What you’ll do: * Act as Manager on Duty when ASM and SM are not present. * Learn all operational procedures and assist with all customer-related inquiries on the floor * Oversee opening and closing procedures for the store * Effectively communicate Rothy’s brand story, values, and mission to our customers * Support store leadership in communicating important updates to Retail Associates * Assist in keeping the entry area, display area, and floor clean and tidy * Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store * Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes * Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager) You have: * You have had 2+ years of Retail, Hospitality, or a customer-oriented experience * You have a positive attitude and a relentless focus on making sure our customers are happy * You love collaborating and working in a team environment * Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays You are: * You are comfortable in a fast-paced, ever-changing environment * You are an excellent communicator * You are a careful listener that thinks on their feet and can provide solutions in a timely manner * Comfortable working on your feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds * 18 years of age or older Our benefits: * Medical, dental and vision insurance * 4 weeks of paid time off plus paid holidays and paid wellbeing leave * 401(k) with employer match * Flexible Spending Accounts * Commuter benefits * A product allowance (like the allowance you got as a kid only better)! * Life insurance (for you and your family) Pay Range $21.00-$23.00 per hour Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package. Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Please see our Privacy Policy here

Job DescriptionWith over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM).Job Duties and Responsibilities • Contribute to an environment where employees are informed and capable by supporting training for all employees., • Model and hold employees accountable to customer service standards., • Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed., • Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager., • Support sales driving initiatives and create daily agendas., • Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards., • Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary., • Ensure timekeeping practices are in place and consistently followed according to SLT Policy., • Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions., • Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office., • Accurately record time worked according to SLT policy., • Additional responsibilities as assigned by General Manager or Store Manager.Essential Functions, • Ability to communicate verbally and work cooperatively with employees and customers., • Ability to remain in a stationary position for up to 3 hours at a time., • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor., • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise., • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year., • Ability to ascend/descend ladders in order to retrieve and/or move merchandise., • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work., • Regular and predictable attendance., • Ability to lift and/ or move merchandise weighing up to 35 lbs. Experience adn Required Qualifications, • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred., • 1 year of retail supervisory experience, preferred., • Proficient in POS Systems., • Some experience with MS Office Suite (Outlook, Word and Excel)., • May require Food Handlers Certification.Sur La Table Core Competencies for Everyone, • Focus on the Customer: You inspire and delight your customers., • Be Genuine: Your communication style is respectful, effective and sincere., • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action., • Take Ownership: You are committed, responsible and provide solutions., • Achieve Results: You meet and exceed goals and expectations.Pay Range