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Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as the company grows.The Platform Engineer is responsible for contributing as part of this team, helping to lead the design, scalability, reliability, and operational excellence of the company’s platform infrastructure and core services. This role partners closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, the Platform Engineer applies advanced reliability and systems engineering principles to production environments, influencing architectural decisions and long-term platform strategy. This role balances speed of delivery with operational maturity, ensuring the platform scales effectively while maintaining high standards of performance, security, and uptime. This position reports to the Platform Engineering Manager. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You bring deep experience designing and operating production-grade cloud platforms, ideally within Microsoft Azure, and have helped evolve infrastructure that supports reliable, highly available SaaS systems at scale. * You have led or played a major role in complex platform initiatives, such as Kubernetes adoption, infrastructure modernization, or safely decomposing monolithic systems while the business continued shipping product.. * You have strong experience building and evolving CI/CD pipelines, infrastructure-as-code frameworks, and deployment automation that allow engineering teams to ship software safely and frequently. * You think in terms of systems, reliability, and operational maturity, with experience designing observability practices, incident response processes, and service reliability standards that improve uptime and reduce operational friction. * You naturally raise the technical bar around you, documenting architecture decisions, mentoring engineers, and helping teams adopt stronger reliability, observability, and operational practices across production systems. What You'll Do * Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. * Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. * Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. * Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. * Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. * Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. * Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. * Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. * Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. * Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. * Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices. * Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing. * Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 8+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment. * Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure. * Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture. * Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design. * Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements. * Experience with containerization and orchestration technologies (e.g., Kubernetes). * Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams. Essential Skills * Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions. * Advanced troubleshooting and root cause analysis skills across distributed systems. * Ability to influence technical direction without direct authority. * Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes. * Ability to balance long-term platform strategy with short-term business priorities. * High level of ownership, accountability, and attention to detail. * Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams. * Commitment to operational excellence and continuous improvement. Tools You’ll Use * Slack * Jira * Confluence * GitHub * Visual Studio Code / IDE * Datadog * AI-assisted development tools (GitHub Copilot) What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * A base annual salary range of $170,000 - $195,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job DescriptionAbout Us: We are a rapidly growing manufacturing company specializing in custom enclosures designed to meet the unique needs of a variety of industries. Our success is built on a commitment to quality craftsmanship, innovative solutions, and exceptional customer service. As we continue to expand, we are seeking a dynamic and experienced leader to join our team and help drive our continued growth and excellence. Job Summary: We are seeking a Sales, Estimating & Drawing Manager with strong management experience, excellent communication skills, and proficiency in TurboCAD. This individual will oversee sales and estimating operations, create and review technical drawings, and ensure projects are accurately executed from concept through completion. Responsibilities: • Lead and manage the sales and estimating team, • Communicate directly with customers to understand project requirements and provide accurate quotes, • Prepare and review cost estimates, technical drawings, and related documentation, • Create or modify detailed TurboCAD drawings for customer approval and production, • Coordinate with production and engineering teams to ensure design accuracy and timely delivery, • Develop and maintain strong, long-term customer relationships, • Implement process improvements to enhance efficiency and profitability, • Track project progress and report on sales performance Qualifications: • Proven management experience in sales, estimating, or manufacturing, • Proficient in TurboCAD (experience with other CAD software is a plus), • Strong communication, leadership, and organizational skills, • Background in enclosure manufacturing, sheet metal, or fabrication preferred, • Detail-oriented and able to manage multiple projects simultaneously, • Proficient in Microsoft Office (Excel, Word, Outlook), • Comfortable working in a fast-paced, growing company environment Required Experience: • 3–5 years of management experience in a sales, estimating, or manufacturing setting, • 2+ years of hands-on experience creating and editing TurboCAD drawings, • Demonstrated success in customer communication, quoting, and project coordination Benefits: • Competitive pay (base + performance incentives), • Health and dental insurance, • Paid time off and holidays, • IBEW Local 3 Union, • Pension / Retirement Plan

Job Description JINGOLI Construction Management is seeking an experienced Construction Project Manager to oversee our construction projects from inception to completion. The ideal candidate will have a solid background in construction management, be able to work well with our team, and a proven track record of successfully completing projects on time and within budget. Incumbents will assist in overseeing pre-construction, constructability reviews, all on-site construction management activities, and quality control. Our ideal candidate has 5-10 years of construction management and project management experience. Job Title: Project Manager Role and Responsibilities · On-Site Role overseeing one or multiple projects · Ability to plan and coordinate all aspects of a construction project, including scheduling, budgeting, resource allocation, and quality control · Manage project timelines and budgets to ensure completion on time and within budget. · Collaborate with architects, engineers, and other stakeholders to ensure project plans are accurate and meet specifications · Monitor construction progress and identify and resolve issues that may impact the project timeline or budget · Ensure compliance with building codes, safety regulations, and other legal requirements · Supervise and manage construction teams, including contractors, subcontractors, and vendors · Communicate regularly with project stakeholders to provide updates on project status and address concerns and questions · Prepare and maintain accurate working logs of construction activities, job information sheets, daily reports, safety requirements, progress photos, and more · Ability to analyze, manage, and mitigate risks for the client · Oversee construction contract administration and submittal log processes to ensure that the contract document requirements are met throughout all phases of the project · Enforce QA/QC measures to ensure compliance with contracts, building, and code regulations Qualifications and Education Requirements · Bachelor’s degree in construction management, engineering, or a related field · Minimum 5 years of experience in construction project management · Strong knowledge of construction methods, materials, and procedures · Excellent communication and leadership skills · Ability to read and interpret construction plans and specifications · Proficient in project management software and tools · Strong problem-solving skills and the ability to think creatively to resolve issues · Knowledge of building codes, safety regulations, and other legal requirements · Excellent organization, time management, attention to detail, and communication skills Company DescriptionJINGOLI is a nationally ranked contractor / construction manager with 100 years of experience servicing power, industrial, healthcare, gaming and educational clientele. We have built a solid reputation by providing a full spectrum of services to the private sector, as well as municipal, county and state governments. Our unique combination of professional expertise, personal attention to detail and financial stability enables us to continually support our clients’ construction goals by delivering a high quality project, on-time and on-budget.JINGOLI is a nationally ranked contractor / construction manager with 100 years of experience servicing power, industrial, healthcare, gaming and educational clientele. We have built a solid reputation by providing a full spectrum of services to the private sector, as well as municipal, county and state governments. Our unique combination of professional expertise, personal attention to detail and financial stability enables us to continually support our clients’ construction goals by delivering a high quality project, on-time and on-budget.

Job DescriptionPython: Sr. Software Engineer and Engineering Managers Locations: NYC, Texas – Each Position Can Be On Site, Partially or 100% Remote 115k – 185K base with some flex - Fulltime Depending On Experience Billion-dollar Fintech company in the consumer lending market is now redesign/rebuilding its platforms, tools and infrastructure through automated underwriting, innovative credit products, and in house financing. Candidates MUST have a minimum of 5 years of Python, Java and JavaScript experience for the SW Engineer positions and 7+ for the Engineering Manager positions. NO Python, NO interview. Candidates with work in their stack with technologies such as Python, Django, PostgreSQL, JavaScript, React, and Node.js Candidates with SIMILAR TECHNOLOGIES will also work. Will validate functionality of applications and implement automated tests to catch regressions • Review code and fix bugs. Will work with amazing, collaborative teams in a variety of focused projects. This is certainly a bare bones description of what candidates will be working on. Plus: Finance Experience. UNFORTUNATELY COMPANY CAN’T SPONSOR/Must live in the US.

Job DescriptionCustomer Success Manager Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role TicketManager is hiring a Customer Success Manager (CSM) to own and grow a portfolio of enterprise accounts. This is a commercial, revenue-focused role responsible for driving expansion, renewals, and long-term customer value. The CSM is a core member of the Revenue team and serves as the strategic owner and quarterback of their accounts – aligning sales, services, product, and leadership resources to maximize customer outcomes and revenue impact. Every action taken by the CSM is oriented toward retention, expansion, and deepening TicketManager’s footprint within each organization. This role requires strong relationship management, consultative selling skills, executive presence, and comfort operating both strategically and hands-on. Responsibilities: • Account Ownership & Growth, • Own the overall success, growth, and renewal of assigned accounts across the contract lifecycle., • Identify and drive upsell, cross-sell, and expansion opportunities across TicketManager’s full product portfolio., • Build and execute strategic account plans with clear expansion goals and timelines., • Expand TicketManager adoption across new business units, departments, and regions within existing customers., • Revenue Team Leadership, • Act as the primary quarterback for the account, coordinating across sales, product specialists, tech, services, and leadership teams., • Ensure clear ownership, momentum, and accountability across all revenue contributors supporting the account., • Maintain internal alignment to ensure the customer experience supports long-term growth and renewal objectives., • Executive Relationship Management, • Build and maintain trusted relationships with senior executives and decision-makers., • Conduct regular executive check-ins and on-site visits to strengthen partnerships and identify new revenue opportunities., • Ensure executive engagement in key TicketManager moments, including QBRs and the annual Partner Summit., • Quarterly Business Reviews (QBRs), • Lead executive-level QBRs that clearly demonstrate value delivered, product usage, and expansion opportunities., • Partner with sales engineering and data teams to deliver custom, account-specific QBRs., • Use QBRs as a strategic forum to reinforce the full scope of TicketManager’s capabilities and future opportunities., • Renewals & Retention, • Own customer renewals from strategy through execution, consolidating insights from services, usage data, and executive feedback to support success., • Initiate renewal conversations in advance of contract end dates, aligning internal stakeholders and customer leadership so TicketManager stays ahead of the game., • Customer Health & Escalations, • Maintain a deep understanding of account health, engagement, and risk signals., • Ensure risks are identified early and managed proactively., • Partner with Support and Account Management teams to address issues and escalations when needed., • Events & Partner Summit, • Serve as a senior host for customers at live events and TicketManager’s Partner Summit., • Actively engage executives at Summit to build relationships, identify expansion opportunities, and drive new business., • Support executive participation, networking, and speaking opportunities., • CRM & Account Hygiene, • Maintain accurate, up-to-date account records, activity tracking, and customer dashboards., • Expect regular travel to customer offices and live events (up to ~2 weeks per month)., • BA/BS degree required, • 5-7+ years of professional work experience in a collaborative, data-driven environment, • Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services., • Strong commercial mindset with comfort owning renewals and expansion revenue., • Confident executive communicator with experience engaging senior decision-makers., • Highly organized, proactive operator who can manage multiple stakeholders and priorities., • Comfortable working cross-functionally and holding teams accountable to shared goals., • Willing and excited to travel and engage customers in live event environments., • Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services., • Location: Calabasas, CA (HQ) or New York, NY, • Compensation: $150,000-$175,000 Base Salary, • Bonus & Commission Eligibility, • Reports To: VP, Customer Success, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR 6VhKsQcypL

Job Description Job Description Hudson Meridian’s Public Sector Division is seeking a full-time Assistant Resident Engineer. The Assistant Resident Engineer (ARE) will be responsible for the effective quality assurance and oversight of a Design-Build contract and will interact closely with the Resident Engineer (R.E.) as part of the Owner’s Representative team. Job Responsibilities • Ensure all contract works in compliance with contract documents., • Assist the Resident Engineer in their responsibilities., • Direct the field inspection staff in the assignment of their duties and reviewing their Daily Inspection Reports., • Attend the Design-Builder’s coordination meetings to assist in the resolution of conflicts., • Inform the Resident Engineer of issues affecting the progress of the work and recommend courses of action., • Confirm Quality Assurance Inspection staff are performing tasks in accordance with contract documents, contract change orders, and permit requirements., • Coordinate staging and Design-Builder field operations to ensure that scheduled completion dates are achieved when needed., • Prepare communications with the Client., • Participate in weekly and monthly status meetings., • Participate in the preparation of reports to management as needed., • Preparation of the minutes of all Progress Meetings and any other special meetings required. This will include follow-up for the Resident Engineer for completion of critical issues and tasks., • Monitoring Construction Management software to check that data entry is current and accurate. This includes Risk Register, Issues Files, Disputed Work, Claims, RFIs, Payment Tracking, NCRs, and Correspondence., • Assisting the Resident Engineer in identifying and tracking of items that require follow-up., • Logging and tracking of all Subcontractor Approval Requests, including checking references and preparation of responses., • Review and check of Contractor’s Request for Partial Payments prior to approval by the Resident Engineer., • Assuring that all required documentation is accurate and complete. This includes monitoring that the required Time & Materials sheets are maintained for extra work and allowances., • Tracking Contractor’s Certifications of Materials, Designs and Tests to ensure that the requirements of the Contract Specifications are met., • Maintaining documentation for Contract Closeout including requirements for Special Inspections, Occupation or Use Prior to Completion, Substantial Completion, Extensions of Time and Final Reporting and Equipment Tracking Logs., • Maintaining a Log of the Contractor’s Non-Conformances and their status in the Construction Management software., • Ensure that inspector’s daily reports are completed., • Update and maintain potential change order log, generated from RFI responses and ongoing field conditions encountered., • Maintain organized and detailed project records. Requirements • Bachelor’s degree in engineering, • Five (5) years of relevant experience in a similar role, • OSHA 30 Hour Construction Safety Course Certification., • Demonstrated capability for written and oral communication., • Demonstrated capability for handling a leadership role., • Experience showing a progression of responsibility and expertise., • PE, CCM, DBIA, PMP, ASTM etc. certifications preferred. The Assistant Resident Engineer is expected to assist the Project Manager with their his/her duties in the office during design/preconstruction and will be in the field full-time during construction Company DescriptionHudson Meridian Construction Group is one of the leading construction services firms in the Northeast, offering a unique blend of expertise to private and public sector clients. Our team delivers tailored services as Construction Managers, Program Managers, and General Contractors, bringing a commitment to excellence, collaboration, and client-focused solutions on every project.Hudson Meridian Construction Group is one of the leading construction services firms in the Northeast, offering a unique blend of expertise to private and public sector clients. Our team delivers tailored services as Construction Managers, Program Managers, and General Contractors, bringing a commitment to excellence, collaboration, and client-focused solutions on every project.

Job DescriptionAre you early in your People Operations career and eager to gain hands-on experience across HR, onboarding, benefits, and company-wide programs? Join us as a People Operations Associate and help shape the employee experience at a fast-growing company! US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, wearables, smart devices, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and beyond, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity. US Mobile is America’s first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We’re now the #1 Phone Plan Provider on Consumer Reports and growing fast - including our team! As a People Operations Associate, you’ll support day-to-day HR operations and work closely with our People Operations Manager, Talent, Finance, Legal, and Leadership teams. This is a hands-on role where you’ll gain exposure to HR strategy, systems building, and cross-functional collaboration, while helping to deliver a seamless employee experience.What you'll do: • Assist with onboarding and offboarding processes, documentation, and system access., • Maintain accurate employee records in HRIS, benefits systems, and internal tracking tools., • Assist with benefits administration and employee inquiries., • Support HR compliance with federal, state, and local regulations., • Help develop and maintain employee policies, handbooks, and documentation with People Ops Manager., • Screen incoming HR correspondence and escalate time-sensitive matters to People Ops Manager., • Coordinate recruiting processes and help ensure a smooth candidate-to-employee transition., • Assist with reporting, audits, and data hygiene for operational accuracy., • Support company-wide people programs including performance cycles, engagement initiatives, learning opportunities, and recognition programs., • Help organize our annual company offsite (previous locations: Tokyo, Dubai, Hawaii)., • Build scalable People Ops systems, templates, and workflows.Skills and Experience:, • 1–3 years in People Operations, HR, or related operations role., • Startup, tech, or high-growth experience preferred., • Bachelor’s degree in HR or related field, or equivalent experience., • Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar)., • Familiarity with HR tools and systems (HRIS, performance management)., • Detail-oriented with strong organizational and problem-solving skills., • Excellent written and verbal communication skills., • Experience with PEO (Justworks) and benefits administration a plus.Why You'll Love This Role:, • Hands-on experience across the full employee lifecycle., • Direct exposure to building People Ops processes and systems., • Opportunity to support high-impact cultural moments like global company offsites., • Collaborative, fast-paced, hybrid work environment in New York City., • Growth and professional development opportunities within a scaling organizationBenefits, • $100/mo USM credit for your phone / family / friends etc, • Gym Reimbursement, • Flexible PTO

Job Description We have the job for you! An opportunity you can't resist We are looking for an energetic, detail oriented smart ambitious and organized person to join our team and grow with us! We are a small but fast-growing manufacturer of packaging supplies and provider of custom engineering services to the Pharmaceutical, Chemical and Flavor & Fragrance Industries. A candidate should understand that working in a small company requires flexibility and a willingness to take on varied tasks. Our CEO is a little nut but a lot of fun to work with. The candidate will be responsible for the effective and successful management of our U.S. and China operations. The ideal candidate will be smart, ambitious, and entrepreneurial. The job requires Domestic and Foreign travel. The candidate will manage Quality Control, warehousing, Imports, exports and. The candidate is required to carry out supervisory responsibilities in accordance with company's policies and applicable laws. There is a great opportunity for a person to learn all parts of a business in a small company atmosphere. We are an entrepreneurial company. The candidate will report directly to the President and manage the operational staff. Operations manager responsibilities: · Implement production, productivity, quality control, inventory management, warehousing, imports, exports, and logistics and be able to resolve any problems. · Develop operations systems by determining product handling and storage. · Accomplish operational goals. · Manage relationships with key operations vendors · Review and approve all operational invoices and ensure they are submitted for payment · Serve as primary point of contact when there are customer issues related to quality, customer service, in particular, this includes any issues on-site at client facilities. · Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints · Decision-Making · Dependable · Problem Solving Skills · Planning and Organizing · Travel, domestic and International. Must be able to go on trips with short notice. · Purchase materials and plan inventory. Required skills and qualifications You Perform a variety of tasks. · Good attitude, wants to learn, ambitious, entrepreneurial atmosphere. · Small-midsized company experience; possess an entrepreneurial mindset · Ability to multitask · The operations management role requires two to three years of experience in operations management. • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service, • Ability to communicate with others effectively · Proficient in Microsoft Office Suite or similar software. · Highly flexible and adaptable in an environment of ambiguity and constant change. · Ability to be nimble and lead with resilience to push through short-term setbacks and challenges while driving progress on longer-term initiatives. · Strong time management and organizational skills. · Must possess analytical skills and be able to effectively handle multiple projects concurrently. · Willing to get your hands dirty. Preferred skills and qualifications · Working knowledge of management software programs, including QuickBooks or other accounting software, Microsoft Office Suite. · Ability to communicate in more than one language · Technical background a plus Education, Experience, and Licensing Requirements: Pay: $55,000 – $65,000 base per year Benefits: • Bonus, • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Work authorization (Required)

Job Description The Service Technician is accountable for troubleshooting malfunctioning or disabled automated, anti-vehicular barrier and bollard equipment to determine root cause of malfunction or failure and taken appropriate action to return the equipment to operational condition. The Service Technician is accountable for performing preventative maintenance procedures on same equipment as detailed by the original equipment manufacturer. The Service Technician is accountable for providing oversight of equipment installations and commissioning same equipment for proper initial customer utilization Essential Accountabilities: • Troubleshoot to root cause and repair customer’s barrier, gate and bollard equipment to ensure product performs as intended on a reliable basis utilizing only approved replacement parts, • Perform detailed and comprehensive preventative maintenance procedures on customer’s barrier, gate and bollard equipment as recommended by original equipment manufacturers, • Complete all preventative maintenance checklists, service tickets and time sheets completely and accurately; forward to office, administrative staff within 24 hours of performance of work, • Provide detailed estimates of required repairs when requested by customer representative to facilitate expense approval process, • Provide comprehensive and detailed assessment to Service Manager and Sales Manager of equipment that has reached end of life and should be replaced; provide similar feedback to customer representatives and notate on service tickets, • Oversight of an equipment installation ensuring all requirements of drawings and specifications have been met and/or satisfied, • Receive and Respond to Requests Equipment Maintenance and Repair, • Arrive at Service Office every day in preparation for day’s assignment unless directed otherwise, • Turn-in previous days paperwork including service tickets, timesheets and parts request forms and replace components, • Engage Service Manager, Service Coordinator or Lead Technician for review of day’s service call-outs and scheduled PMs, • Advise leadership of any gaps in capabilities due to parts or equipment required for specific call-outs or PMs, • Ensure assignments include point-of-contact, POC, for given facility, • Load up service vehicle with any required parts or resources not already on hand in service vehicle, • Proceed to customer site, • On call requirement for emergency repairs (rotation schedule is set up between the technicians for emergency repairs that are requested on weekdays after regular schedule hours and/or during weekends), • Initiate Customer Engagement, • Upon arrival on site ensure adequate, legal parking is provided or advise customer and office of inadequate parking, • Make initial contact with provided POC or their agent, • Confirm nature of service call, equipment detailed in call-out and working restrictions/times with POC, • Proceed to equipment site(s), • Execute Service or Repair Procedures, • Assess equipment behavior for repair needs or prepare fresh copy of PM checklist, • Effect repairs or perform preventative maintenance procedures, • Fill out PM checklists as procedures are executed, • Review all basic equipment functions to ensure equipment is returned to customer control in proper working order, • Make list of additional needs if required parts or tools/resources are not available and second call is required, • Complete Paperwork and re-engage POC, • Complete service ticket and/or ensure PM checklists are properly completed, • Review executed activities via paperwork with POC, • Gain POC signature on Service Ticket and legible printout of POC name, • Leave copy with POC or advise POC when copy will be forwarded, • Provide Oversight and Commissioning at a New Equipment Installation, • Ensure third party partners, suppliers or contractors have installed equipment per drawings and specifications., • Identify and communicate in installation details that are not per same drawings and specifications to third parties and leadership staff, • Commission new equipment installation via verification of all system functionality and designed and specified via site specific sequencing and execution parameters, • Report any details of functionality that does not conform to site specific requirements to Engineering and Leadership personnel, • Validate corrective action rectifies shortfall previously communicated Key Performance Parameters and Metrics: • Execute service calls in timely manner in line with existing labor standards, • Turn in all paperwork within 24 hours of performance of work without exception, • Advise Service Leadership of possible improvements to products, processes or work procedures, • Provide feedback to Service and Sales Leadership of possible equipment replacements, • Installation oversight effectively guarantees conformance to all drawings and specifications, • Equipment commissioning demonstrates comprehensive equipment conformance to intended sequencing, • Required Knowledge, Skills, and Abilities:, • Must be able to troubleshoot and repair hydraulic and electromechanical equipment including electric and electronic controls, • Must have baseline understand of electrical principals such as Ohm’s Law and how motors function, • Must have baseline understanding hydraulic principals such as force multiplication, pressure, volume and cavitation, as well as, how pumps, valves and accumulators function, • Must understand basic operating principals of programmable logic controllers and variable frequency drives; must be able to revise functional parameters of variable frequency drives, • Must have basic understanding of how vehicle detection loops function and how to troubleshoot loop/loop detector failures, • Must have good verbal skills and be able to interface directly with customers to explain basic equipment function, repair and maintenance procedures and a sequence of operation, • Must have good written communication skills to complete necessary paperwork for business execution including timesheets, service tickets and parts request forms; handwriting must be legible, • Must be able to utilize basic computer and tablet software for equipment interfacing and paperwork in lieu of hand written pieces, • Must be able to lift 50 lbs. or more repeatedly, • High School Diploma, • Minimum 3-5 years field service experience in electrical, hydraulic or mechanical machine repair, • Computer training preferred, • Electrical training/PLC/VFD training preferred, • Previous experience reading and interpreting civil and electrical drawings to confirm proper conformance Traits/Competencies required • Good Communication Skills, • Self-motivated and able to manage time, • Attention to detail, • Troubleshooting skills/fault isolation and identification, • Moderate Electrical Aptitude, • Moderate Mechanical Aptitude, • Moderate Hydraulic Aptitude, • Basic Civil Engineering Aptitude, • Competency reading basic civil and electrical drawings and validating conformance Job Location Kearny, NJ

Job Description Job SummaryWe are seeking a dynamic and analytical Plumbing Project Manager to join our team. In this role, you will oversee all aspects of a plumbing project, from planning and budgeting to execution and completion, ensuring the project is delivered on time, within budget, and according to specifications by coordinating with clients, managing schedules, resource allocation, quality control, and risk mitigation throughout the construction process. Responsibilities • Planning and Budgeting: Develop detailed project plans, timelines, and budgets, including estimating labor, materials, and equipment costs. Drive financial health of project to include change orders, • Contract Administration: Manage contracts with and vendors, ensuring adherence to terms and conditions., • Site Supervision: Monitor construction activities on-site, ensuring compliance with project plans, safety regulations, and quality standards., • Progress Monitoring: Track project progress against the schedule, identify potential delays, and implement corrective actions. Schedule key deliverables and milestones to ensure appropriate progress is being made., • Team Management: Lead and manage a team of plumbing professionals, including supers, foremen, and subcontractors, assigning tasks and delegating responsibilities., • Risk Management: Identify and mitigate potential risks associated with the project, including weather conditions, material availability, regulatory changes and safety., • Communication: Facilitate clear communication between all including stakeholders, GC management and subcontractors., • Quality Control: Implement quality assurance procedures to ensure project meets specified standards., • Reporting: Prepare regular progress reports for clients and upper management, including budget updates and project status. Qualifications, • Bachelor’s degree in project management, engineering, or a related field is preferred, • 5-10 years experience in Plumbing or Fire Protection project management is required, • Strong leadership and crisis resolution skills, • Familiar with Microsoft Excel and ProCore software, • Ability to break large projects into small steps

Job DescriptionPosition: Construction Project Manager / Assistant Project Manager Location: Brooklyn & Manhattan, NY Job Type: Full-Time | On-Site Benefits/Perks • Competitive pay, commensurate with experience, • Career advancement and long-term growth opportunities, • Exposure to high-end residential projects, • Supportive, team-oriented work environment Job SummaryDesign 2 Build (D2B) is seeking a reliable, detail-oriented Construction Project Manager and Assistant Project Manager to join our growing team. This role will support and oversee high-end residential construction projects from pre-construction through completion, ensuring work is executed safely, on schedule, and within budget. The ideal candidate has a strong understanding of construction methods, enjoys working collaboratively with architects, designers, subcontractors, and clients, and is motivated to grow within a quality-driven company. Responsibilities • Manage and/or support all phases of construction projects from planning through closeout, • Coordinate with architects, designers, engineers, subcontractors, and vendors, • Assist with or lead project scheduling, sequencing, and milestone tracking, • Coordinate subcontractors, deliveries, and inspections, • Secure and track permits and approvals, • Review construction documents, shop drawings, and submittals, • Ensure jobsite safety and compliance with all building and safety regulations, • Supervise field staff and subcontractors as required by role level, • Maintain organized project documentation and provide regular progress reports Qualifications, • 1–5+ years of construction project management experience (role level adjusted based on experience), • Strong understanding of construction methods, sequencing, and building systems in NYC, • Ability to read and interpret construction drawings and specifications, • Bachelor’s degree in Construction Management, Engineering, Architecture, or related field preferred, • Proficiency with Microsoft Excel / Google Sheets and construction/project management software, • Familiarity with NYC permitting, DOB processes, and residential construction standards preferred, • Strong organizational, communication, and problem-solving skills, • Ability to break complex projects into manageable steps and prioritize effectively

Job Description Job Title: Scheduling Manager Employment Type: Full-Time FSLA: Salary/Exempt Division: Project Services Group Department: Scheduling Reports to: Director of Scheduling & Lean Services Supervisory Duties: Yes Provide scheduling and technical schedule management at designated construction project sites. This requires knowledge of the company’s policies and procedures and the project goals, plans, specifications, and contract requirements. Responsibilities / Essential Functions • Oversee total scheduling effort to ensure project is executed in accordance with schedule., • Includes interfacing with superintendent or foreman, trades, project manager, client representatives, A/E representatives and other contractors in a professional manner as necessary., • Primary communication is with Director of Scheduling, Project Manager and Superintendent., • Ensure strong, consistent communication with field and office staff within the department., • Establish a rapport with field superintendents and management teams., • Support project teams in their positions by exhibiting strong leadership., • Primary measure of quality is regular schedule updates., • Oversee the planning, coordination, and supervision of scheduling., • Ensure designated jobs are consistently aware of schedule. Progress measured through, • performance of bi-monthly schedule updates., • Ensure the project team is planning their work and anticipating procurement needs., • Assist project team with Time Impact Analysis.Key Skills, • Strong communication skills., • Strong initiative and problem-solving abilities., • Ability to multi-task and self-prioritize., • Motivated and driven., • Ability to work in a team environment with a primary focus on collaboration., • Excellent written and verbal presentation skills.Requirements, • A bachelor's degree in construction management, Civil Engineering, or related degree., • 10+ years of similar construction scheduling experience or equivalent combination of training and/or related experience., • Thorough use and knowledge of diversified schedule engineering systems, principles and practices, especially Primavera P6 software., • Experience with Primavera, Acumen and Microsoft Office., • Comprehensive knowledge of current scheduling industry standards and practices.

Job DescriptionJob Title: Project ManagerCompany: ANE Consulting Location: New York City (Fully Remote or Hybrid – 55 Water Street) Type: Full-Time Compensation: Salary potential well above $100,000, plus paid vacation, sick pay, holidays, full benefits, and 401(k) match About ANE Consulting ANE Consulting is a successful construction management services firm supporting complex infrastructure and technology deployment programs across New York City. The company partners with public agencies and engineering teams to deliver large-scale programs that require strong coordination, technical planning, and operational execution. This position supports a multi-year infrastructure initiative with the New York City Department of Transportation to maintain the citys current roadway camera system while deploying approximately 300 new units across New York City over the next five years. About the Role As Project Manager, you will play a key role in planning, structuring, and coordinating the program responsible for maintaining and expanding NYCs roadside camera infrastructure. This role requires strong leadership, communication, and organizational skills to manage project workflows, coordinate cross-functional teams, and ensure program objectives are delivered in alignment with agency requirements. You will collaborate with executives, engineers, legal teams, financial stakeholders, and operational staff to manage program structure, documentation, and delivery for this major public infrastructure deployment. Key Responsibilities * Design and implement the program structure, workflows, and operational processes * Translate operational needs into RFP-compliant program requirements * Draft and contribute to scopes of work, technical specifications, and compliance matrices * Coordinate project activities across operations, legal, finance, engineering, and IT teams * Ensure alignment among internal stakeholders, project teams, and agency partners * Develop project plans, documentation, and executive-level presentations * Support proposal development, RFP responses, and evaluation criteria preparation * Lead meetings, coordinate project updates, and communicate deliverables to leadership and stakeholders * Oversee progress and ensure compliance with contractual requirements and project timelines Requirements * Approximately 5 years of project management experience, preferably within technology deployment or infrastructure programs * Experience in areas such as construction cost management, scheduling, estimating, purchasing, engineering, or accounting * Ability to read, understand, and interpret contract documents, drawings, specifications, scopes of work, and project schedules * Experience working with New York City public agencies * Familiarity with construction or project management software and tools * Strong leadership, interpersonal, written, verbal, and negotiation communication skills * Advanced presentation and meeting facilitation skills * Proficiency in Microsoft Office Suite * PMP certification preferred but not required * Background in utility deployment, technology infrastructure, or large-scale public infrastructure programs preferred What We Offer * Competitive salary with potential well above $100,000 annually * Full benefits package including paid vacation, sick leave, holidays, and 401(k) match * Flexible Monday–Friday schedule (7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM) * Fully remote option or hybrid work from Lower Manhattan office * Initial five-year infrastructure deployment project with potential for long-term ongoing employment * Opportunity to contribute to a major New York City technology infrastructure program with the New York City Department of Transportation

Job Description Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials. Material Bank is seeking a senior technical leader and program manager to drive complex, cross platform initiatives at the core of how our business operates and scales. In this role, you will lead efforts spanning CRM platforms, billing and payments, lead and marketing engines, logistics technology, and automation. With a strong engineering or systems background, you will help shape technical direction, validate architectural decisions, and ensure teams stay aligned on shared standards, patterns, and long term technical health. This role is designed for someone who moves seamlessly between strategy and execution. You will serve as a bridge between engineering and the business, translating company goals into clear technical constraints and scalable solutions. Owning outcomes across multiple workstreams, you will bring clarity, alignment, and momentum to initiatives that are foundational to Material Bank's growth and operational excellence. What You'll Do • Partner closely with the EVP of Engineering to shape technical strategy, architectural direction, and execution priorities, • Define clear scope, objectives, and success criteria for initiatives, translating business goals into executable plans that align timelines, resources, and risks. Ensure project and program strategies remain tightly aligned with broader business priorities and long term outcomes., • Lead and coordinate complex, cross platform initiatives across multiple teams and systems, • Review documentation and strategy to ensure scalability, security, reliability, and delivery in all technical decisions, • Identify and manage risks, dependencies, and integration challenges early, and establish best practices and quality controls to ensure reliable delivery throughout the lifecycle., • Influence and execute on technology choices and patterns to ensure consistency across projects, • Align stakeholders across engineering, product, operations, and business teams, • 7-10 years of experience with a strong technical background in software engineering, systems architecture, or platform engineering, • Experience owning complex, cross team or cross platform initiatives with long term impact, • Comfort shaping architectural direction without needing to be the sole decision maker, • Ability to operate as a technical and operational generalist across multiple domains, • Experience working with enterprise systems such as CRMs, billing or payments platforms, lead or marketing technologies, logistics or fulfillment systems, and automation tools, • Strong communication skills and the ability to align technical and non technical stakeholders, • Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events, • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect)., • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program., • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!, • Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well., • Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!, • Our people: We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution., • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect)., • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program., • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!, • Giving Back: We sponsor multiple events throughout the year to help out our communities., • Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!

Job DescriptionAbout KasheeshKasheesh is the first platform to let you split any online purchase across multiple debit and credit cards—without needing a loan or a new line of credit. We help people access and manage their money in a way that fits how they live, earn, and spend today. We’re on a mission to give consumers more control and flexibility over how they fund everyday purchases. Whether it's combining your primary card with a fintech card or that gift card you forgot you had, Kasheesh makes it seamless to manage checkout your way. We’re a venture-backed team of fintech operators, builders, and designers reshaping what modern payments should look like. The RoleAs a Senior Software Engineer, you’ll design and scale systems, drive engineering best practices, and help build a product that’s secure, reliable, and user friendly. Seniors at Kasheesh don’t just execute, they take ownership, anticipate problems before they arise, and set the technical and cultural bar for the team.Responsibilities • Design & Build: Architect, implement, and maintain scalable features and services across our platform., • Proactively Improve: Identify opportunities to reduce technical debt, improve performance, and strengthen security., • CI/CD & Reliability: Contribute to and improve our CI/CD pipelines, testing frameworks, and monitoring systems to ensure safe, repeatable deployments., • Collaborate Cross-Functionally: Partner and lead discussions with Product, Design, and business stakeholders to deliver thoughtful solutions aligned with user and business needs., • Operational Excellence: Participate in on-call rotations, lead postmortems, and improve system observability and resilience., • Mentor & Lead: Coach junior and mid-level engineers, give constructive feedback, and model proactive ownership., • Raise the Bar: Consistently challenge yourself and others to grow, push boundaries, and embody a mindset of continuous improvement., • Influence the Direction: Shape technical strategy, contribute to architectural discussions, and help set engineering standards., • As with any startup environment, you may be expected to wear multiple hats and take on additional responsibilities as needed to support the team's success.Competencies, • At least six years' experience as a software engineer, ideally in a startup environment., • Ability to build and scale production systems in a fast-paced environment., • Expertise in Ruby on Rails, RSpec, and relational database design (PostgreSQL)., • Maintain and improve CI/CD pipelines, automated testing, and Heroku or cloud-based deployment., • Expertise working across the stack, from server-side logic and APIs to frontend components and layouts., • Strong debugging, performance tuning, and problem-solving skills., • Excellent communication skills and the ability to lead initiatives proactively., • Commitment to becoming the best version of yourself and encouraging the same in others.

Job DescriptionVoleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future. As a Staff Software Engineer on our Trading Platforms Engineering team, you will be developing the company's production trading systems and the data pipelines that drive our machine learning in both production and research. You will be expected to work closely with both our finance and research teams to contribute to a platform that supports a diverse set of requirements and complex trading behaviors. Your Team We look for brilliant people with a passion for solving problems through innovation and engineering fundamentals. You’ll work in a collaborative environment that encourages creative thinking and efficient implementation. We embrace experimentation. You’ll work alongside experienced engineers recruited from leading technology companies and universities. You and your team will collaborate closely with top machine learning researchers. Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. The people who shape our company come from other backgrounds, including concert music performances, humanitarian aid, opera singing, sports writing, and BMX racing. You will be part of a team that loves to succeed together. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.Responsibilities • Design real-time distributed trading systems that place orders across a global set of markets and asset classes (Go / C++), • Build and optimize large-scale data infrastructure and stream processing systems for historical and real-time machine learning feature pipelines (Python/Airflow/Go/beam), • Own observability and remediation tooling used to analyze trading performance and risk (Go / Python / React), • Integrate with new assets and markets and drive clarity on the resulting requirements, • Improve the resilience and performance of our trading systems, • Develop tooling to integrate data from diverse vendors, unifying symbol mappings for data consistency, • Lead company spanning complex projects. Collaborate across research, legal, trading, finance operations data, and infra teams to deliver end-to-end trading systems, • Mentor and develop other engineers on the team, and share your practices and knowledge with the team and companyRequirements, • Computer Science Degree or equivalent experience, • 7+ years of software engineering experience building high-performance systems, • Experience operating and scaling mission-critical, large-scale production systems in languages such as Python, Go and C++, • Excellent communication and project management skills in complex technical domains, • Track record mentoring engineers and leading technical directionPreferred Qualifications, • Expertise in building and optimizing data pipelines (e.g., Apache Airflow, Spark, Kafka), • Experience with profiling and performance optimizations on distributed systems. (Go / C++)

Job Description Continua has launched an AI agent that users can invite into group conversations to make planning, coordination, and information retrieval effortless. Funded by Google and Bessemer Venture Partners, Continua is developing the future of socially-intelligent AI. We've seen rapid growth over the last quarter, and are looking for someone who can help us improve the quality of our agent experience and scale to the next level. This is a hybrid position in New York, NY. We are onsite 3+ days per week. What you’ll do: * Design, build, and scale backend services and APIs using Python (and preferably Go) to power our AI agent platform. * Partner with ML engineers to integrate large language models (LLMs) into production systems. * Own feature development from ideation to launch: gather requirements, implement, test, and iterate. * Improve system reliability and scalability by enhancing testing, removing performance bottlenecks, and refining infrastructure. * Collaborate closely across disciplines, including with our CEO, product manager, and designer, to translate product goals into technical solutions. * Participate in on-call rotations and production maintenance to ensure a great user experience. Who you are: You are a Systems Software Engineer with a strong grasp of both backend and frontend systems. You balance technical depth with product intuition, building reliable, user-focused applications that scale. You’re comfortable moving quickly in a startup environment, collaborating across disciplines, and owning features from concept through deployment. You thrive in ambiguity, enjoy working with emerging AI technologies, and are based in New York City for a hybrid schedule. * 7+ years of infra / backend engineering experience. * Good understanding of database technologies, like SQL, Postgres, etc. * Strong intuition for product balancing user needs with technical constraints. * Comfortable working across the stack, from frontend to backend systems and data pipelines. * Familiarity with cloud architecture and deploying to cloud, particularly Google Cloud Platform (GCP) or Terraform * Able to work independently and handle ambiguity in a fast-paced startup environment. * Excited about the opportunity to tackle impossible problems. Bonus points if you have: * Experience integrating or deploying AI/ML models into user-facing products. * Background in real-time or conversational applications. * Prior experience in high-growth startups or developing products from 0 to 1. A little about us: Our team is a fantastic bunch of accomplished engineers and researchers from Google, Slack, Disney, and AI startups. We're pretty clued in on the technology side and have a strong vision of how the transformative technology of the last few years along with our own secret sauce (not just a ChatGPT wrapper) can help a huge number of people. Compensation & Benefits: We compensate with a competitive salary and equity, health benefits, 401k, and the opportunity to help shape the future of AI agents during this transformative moment in computing history! To apply: To apply, please complete the application and answer the short questions that follow. The more you answer, the better. If something doesn’t apply to you, feel free to say “N/A.” We welcome referrals! If you know someone exceptional for this role, please email us at .

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs a Customer Success Manager, Global Strategic Brands you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities • Serve as the strategic owner of assigned global straetgic accounts, maintaining long-term executive and operational relationships., • Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions)., • Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption., • Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership., • Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager., • Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes., • Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle., • Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations., • Promote customer advocacy, transforming satisfied brands into champions of Canary.Qualifications, • BA/BS degree., • 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS., • Proven ability to manage complex, multi-stakeholder enterprise accounts., • Strong executive communication skills with the ability to influence C-level stakeholders., • Experience in strategic planning and account growth within global or multi-property enterprises., • Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts., • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll Do CoreWeave is building a new Firmware Engineering team focused on developing and maintaining BMC and BIOS firmware for our server infrastructure. As a Firmware Engineering Manager, you will help establish and lead this team, supporting firmware engineers as they build reliable, scalable, and production-ready firmware for our data center platforms. Reporting to a senior engineering manager, you will combine people leadership with technical guidance, helping shape team processes, execution, and culture while partnering closely with hardware, platform, and operations teams. • Lead & support the team – manage, mentor, and coach a small team of firmware engineers through regular 1-on-1s, goal-setting, and feedback, fostering a collaborative and psychologically safe environment., • Execution & delivery – help plan and track firmware development work, ensuring timely delivery of features, bug fixes, and platform enablement across multiple hardware programs., • Technical guidance – participate in design discussions and reviews, helping the team make sound technical decisions around embedded firmware, BMC architectures, and system integration., • Cross-functional collaboration – work closely Hardware Engineering and Systems Engineering teams to ensure firmware aligns with hardware requirements and production needs., • Quality & reliability – support best practices around testing, validation, debugging, and documentation to ensure firmware reliability in large-scale production environments., • Process building – help establish lightweight development processes, documentation standards, and tooling appropriate for a growing firmware organization., • Grow the team – partner with recruiting and senior leadership to interview and onboard new firmware engineers as the team scales., • 2+ years of experience in an engineering leadership role (engineering manager, tech lead with people management responsibilities, or similar)., • Prior hands-on experience as a firmware or embedded systems engineer., • Working knowledge of embedded firmware development using C/C++ in Linux-based environments., • Familiarity with BMC firmware stacks such as OpenBMC and/or AMI MegaRAC/SPX., • Understanding of hardware interfaces and system-level concepts (e.g., I2C, SPI, UART, board bring-up)., • Strong communication skills, with the ability to collaborate across hardware and software teams., • Passion for mentoring engineers and building inclusive, high-performing teams.Preferred Qualifications, • Experience supporting firmware development for data center or server-class hardware., • Familiarity with Redfish, IPMI, or other data center management protocols., • Exposure to firmware testing, validation, and production bring-up processes., • Experience helping establish engineering processes in a new or growing team. Our core values guide how we work: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base annual salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role As a Senior Software Engineer, you’ll be at the heart of shaping how we build, scale, and evolve our Nliven platform. This role is for someone who thrives on solving complex technical challenges while helping others grow and succeed around them. You’ll lead the development of performant, scalable applications across both the frontend and backend, leveraging .NET Core and modern JavaScript frameworks like React, Angular, or Vue. Whether you're designing new features, optimizing critical services, or tackling tech debt head-on, you'll have a direct hand in driving technical excellence. You’ll report to an Engineering Manager and own the end-to-end delivery of medium-scale projects, with the tools to shape solutions and the responsibility to see them through. If you're ready to bring energy, leadership, and craft to a fast-moving environment. This is your chance to make a meaningful impact. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You take ownership naturally and follow through. When you commit to a solution, you see it through to a high standard. * You enjoy balancing hands-on technical work with mentoring others, raising the bar not just for code quality but for how the team works together. * You’re comfortable operating in ambiguity, asking the right questions, and turning evolving requirements into thoughtful, scalable solutions. * You care about building the right thing, not just building fast, and you value collaboration with Product and Design to create meaningful user impact. What You'll Do * Drive large projects from conception to delivery working lockstep with Product Managers, Designers, and other engineers. * Write clean, reusable, and maintainable code across the technology stack. * Collaborate with Product and Design teams to develop solutions that align with business objectives. * Contribute to and maintain technical documentation, such as system designs and API contracts, to ensure shared team understanding. * Lead and participate in code reviews, ensuring adherence to engineering best practices. * Develop and enforce coding standards, best practices, and design principles across the engineering team. * Troubleshoot performance bottlenecks and optimize system reliability. * Stay up to date with emerging technologies, evaluating their potential impact and adoption. * Act as a technical mentor for junior and mid-level engineers, fostering a culture of continuous learning and improvement. * Contribute to architectural discussions and long-term technical roadmaps. * Solve complex technical challenges related to performance, scalability, and security. * Aid in the product team to design features from concept through production, including instrumentation, monitoring, and iterative improvement based on usage and feedback. * Identify and advocate for improvements to developer experience, such as tooling, CI/CD workflows, or onboarding processes. * Collaborate cross-functionally to ensure engineering solutions meet business needs and provide a great user experience. * Support a culture of accountability and shared ownership by participating in incident reviews and reliability initiatives. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in related field or equivalent practical experience. * Five or more years of full stack software development in a Saas or technology-driven environment. * Proficiency in modern frontend frameworks (Angular, React, or Vue) * Strong front end experience (HTML, CSS, and JavaScript) * Strong back-end / API experience (.NET Core). * Deep understanding of SQL databases and data modeling best practices. * Familiarity with Agile framework and methodologies. * A comprehensive understanding of computer science concepts. Essential Skills * Strong problem-solving and analytical skills, with a keen attention to detail. * Excellent communication skills, able to articulate complex technical concepts clearly. * Ability to work independently while collaborating effectively with cross-functional teams. * Strong time management and multitasking skills, balancing multiple projects and priorities. Tools You’ll Use * Microsoft Office * Google Suite * Slack * JIRA What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * We are hiring for two Sr. Software Engineer levels. Our Sr. Software Engineer 1 has a base annual salary range of $115,000 - $135,000 and our Sr. Software Engineer 2 has a base annual salary range of $130,000 - $150,000. Salaries are commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is hiring an Engineering Manager to lead a high-impact team responsible for building the performer landing and event selection experiences used by millions of fans across web and mobile. This is a technical leadership role focused on driving consumer and business outcomes through strong execution, product thinking, and people leadership. You'll be expected to deliver high-quality consumer experiences, build a high-performing team, and raise the bar across engineering quality, performance, and impact. Location: Hybrid (3 days in office/2 days remote) – Century City, CA About the Team: The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub's mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. Within CX, the Events team focuses on the critical moment when a fan moves from exploring to choosing the perfect event for their favorite artist, team, or tournament. This is where curiosity turns into commitment. By combining thoughtful design, resilient engineering, and data-driven experimentation, the Events team creates experiences that build trust, spark excitement, and drive conversion—ultimately helping bring more people to more live events around the world. Why This Role Matters: You'll work on one of StubHub's most visible and impactful consumer surfaces, serving as a major entry point from paid search and other high-intent traffic sources. The systems and experiences your team builds directly affect conversion, retention, and GMS by improving how fans move from selection to purchase. This is a high-visibility role with strong cross-functional collaboration and clear, measurable impact on how fans experience StubHub. What You'll Do: • Drive measurable impact: Identify high-leverage problems, set clear goals, and deliver solutions that produce quantifiable business and customer value., • Lead through execution: Own team delivery with precision—ensure commitments are met, blockers are resolved quickly, and progress is visible and tracked., • Raise the bar on talent density: Hire exceptional engineers, actively coach performance, and make principled decisions to retain only those operating at a high level., • Promote data-driven decisions: Use data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates., • Own technical quality: Champion system design, code quality, reliability, and long-term maintainability across your domain., • Foster team health: Build a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability., • Meaningful improvements in customer-facing metrics (e.g., performance, reliability, relevance)., • On-time, high-quality delivery of initiatives tied to company objectives., • Clear evidence of team growth, engagement, and performance., • Demonstrated improvement in team operational metrics (e.g., velocity, quality, incident reduction)., • 7+ years of engineering experience, including technical ownership of production systems and business-critical software., • 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams., • Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar)., • Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor., • Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines., • Comfortable giving and receiving candid feedback, and modeling it for others. What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job Description Role Details Job Title: Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for an individual to join our Customer Success team. The Customer Success Manager serves as a strategic trusted advisor and program owner for a portfolio of Unifyr clients, driving measurable business outcomes, platform adoption, and long-term customer value. This role combines strategic relationship management with tactical execution to ensure customers achieve their business objectives while maximizing platform ROI. The ideal candidate is a consultative partner who can navigate complex organizational structures, identify growth opportunities, and orchestrate cross-functional resources to deliver exceptional customer experiences that drive retention, expansion, and advocacy. Role Responsibilities: Strategic Account Management • Own end-to-end customer relationships for assigned portfolio, serving as the primary strategic point of contact, • Develop and execute comprehensive annual Customer Success plans aligned with clients' business objectives and KPIs, • Conduct executive-level quarterly business reviews, presenting ROI analysis, success metrics, and strategic roadmaps, • Drive maximum platform adoption and feature utilization to ensure customers realize full value from their Unifyr investment, • Proactively identify and present expansion opportunities, collaborating with sales teams to drive upsell and cross-sell initiatives, • Lead renewal strategy and execution for assigned accounts, maintaining high retention rates and identifying expansion opportunities, • Facilitate cross-functional collaboration with Product, Engineering, and Support teams to address customer needs and influence product roadmap, • Develop and communicate customer success stories and case studies to drive broader platform advocacy, • Business Impact & Analysis, • Analyze customer usage patterns, business metrics, and success indicators to develop actionable insights and recommendations, • Translate customer business challenges into platform solutions, mapping Unifyr capabilities to specific customer outcomes, • Identify risks to customer goal achievement and develop mitigation strategies with internal stakeholders, • Evangelize Unifyr capabilities across customer organizations, positioning the platform as a strategic business enabler, • Share customer success insights and best practices across the broader Customer Success team Experience & Education • Bachelor's degree or equivalent combination of education and experience, • 3-5years of customer success, account management, or consulting experience in B2B SaaS environments, • Strong business acumen with deep understanding of sales, marketing, and customer service processes, • Demonstrated ability to analyse complex business challenges and translate them into actionable solutions., • Experience developing and presenting ROI analyses, business cases, and strategic recommendations to executive audiences, • Exceptional executive presence with proven ability to facilitate C-level meetings and strategic workshops, • Outstanding written and verbal communication skills with ability to navigate conflict and foster productive dialogue, • Demonstrated success building trust-based relationships across complex organizational structures, • Ability to manage multiple strategic accounts simultaneously while maintaining attention to detail, • Proven ability to work effectively in fast-paced, dynamic environments with competing priorities, • Experience leading cross-functional initiatives and orchestrating resources across multiple teams, • Previous experience with channel management, partner enablement, or marketing automation platforms, • Background in management consulting, professional services, or strategic advisory roles, • Experience in high-growth SaaS companies or enterprise software environments

Job Description About the Team The Product Experiences team brings consumer hardware and software to life through immersive demonstrations, experiential activations, and high‑impact events. The team creates memorable, hands‑on experiences that help audiences understand, engage with, and advocate for emerging technologies. This role sits within a global experiential and industry marketing organization and supports a wide range of internal and external initiatives. About the Role We are seeking a highly skilled, detail‑oriented Event Manager V to lead, execute, and support complex experiential programs, product demonstrations, and large‑scale events. This role requires a blend of creative production expertise, operational excellence, and cross‑functional leadership. The ideal candidate thrives in fast‑moving environments, is comfortable navigating ambiguity, and brings a strong background in event production, experiential marketing, and emerging technology. This is an onsite role requiring a minimum of three days per week in the Burlingame, CA or New York, NY office, with frequent travel for event execution. Key ResponsibilitiesEvent & Experience Production * Lead and support the execution of high‑visibility events, activations, and product demonstrations. * Design, develop, and scale product experience programs for internal and external stakeholders. * Provide creative production and logistics expertise, including demo design, staffing, technical setup, and on‑site support. * Manage end‑to‑end production workflows, ensuring seamless delivery across all touchpoints. Cross‑Functional Collaboration * Partner closely with marketing, product, engineering, and creative teams to align on goals, requirements, and execution plans. * Build and maintain strong relationships with internal stakeholders and external agencies. * Support the development of scalable processes, playbooks, and operational frameworks. Vendor & Budget Management * Manage vendor relationships, contracts, and deliverables. * Oversee production budgets, ensuring accuracy, accountability, and cost‑effective execution. Measurement & Reporting * Establish and support measurement frameworks for experiential programs. * Lead post‑event reporting, data collection, and insights generation to inform future strategy. Travel * Travel 30–50% of the time to support domestic and international events, including major industry conferences, partner activations, and company‑hosted experiences. Minimum Qualifications * 5+ years of client‑facing experience in event management, experiential production, or creative agency environments. * Proven experience coordinating both virtual and in‑person events. * Strong cross‑functional collaboration skills, with experience navigating complex organizational structures. * Excellent verbal and written communication skills, including experience presenting to executive leadership. * Demonstrated ability to manage vendors, production budgets, and large‑scale event logistics. * Proficiency with project management tools and methodologies. * Strong analytical skills with the ability to interpret data, identify trends, and support event‑related metrics and reporting. * Ability to exercise sound judgment, operate independently, and manage multiple priorities in a fast‑paced environment. Preferred Qualifications * Experience with emerging technologies such as AI, wearables, VR/AR, or other consumer hardware. * Level‑1 technical troubleshooting skills for devices used in demos or experiential activations. * Experience working within large, matrixed, global organizations. * Hands‑on experience supporting product integrations within experiential environments. Types of Events Supported * Major industry conferences (e.g., CES, Game Developers Conference) * Large‑scale cultural events (e.g., music festivals, sports events) * First‑party product launches and press events * Partner activations and global experiential programs * Entertainment and cultural partnerships (e.g., award shows, festivals) What Makes This Role Unique * Opportunity to work at the forefront of emerging technology and shape how products are experienced by the world. * Direct impact on high‑visibility events that influence product perception and adoption. * Collaboration with a highly respected experiential team known for innovation and excellence. * Exposure to a diverse portfolio of events spanning technology, culture, entertainment, and global markets. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Location: Onsite/Hybrid (3x per week in Burlingame, CA or New York, NY) Role type: Contract 12 Month Position Expected hours: 40 per week Benefits: • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • 8 hour shift, • English (Required)

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description Growing Custom lighting Manufacturer based in NYC is looking for a Project Manager a minimum of 3 years of experience. The ideal candidate for this position will primarily work as a Hospitality Sector however occasional work in other segments such has high end residential or commercial lighting . Preference is given to individuals with FF/E experience working with major hotel brands. Responsibilities include: Review incoming orders with quotations department and prepare all documents materials and documents for submission for approval. Review and manage a Project database using company Software. Coordinate Designer selections with Engineering and Production departments Develop and maintain good working relationships with Interior designers and Purchasing Agents. Assist the Design department in selecting materials to meet the designers expectation while keeping an eye on cost. Target the reduction in time spent during the Design and Approval process to insure timely deliveries of the final product. Required Skills : Excellent communication, and interpersonal skills. Software Microsoft Word and Excel skills are required. Basic Knowledge materials and finishes Knowledge of Adobe Photoshop would be advantageous. Must be a team player and possess good time management skills to meet multiple deadlines and track multiple projects at one time. Demonstrate knowledge of US Customs and Shipping requirements relating to the movement and storage of finished product, as well as communicate to third party vendors. Required Experience Graduate of an accredited Interior Design program and NCIDQ certified (or capable of completing certification within the next 12 months) or related experience. A minimum of 3 years working experience including 1 year in the position of a project team FF/E Specifier. Heavy consideration will be given to individuals with specific Hospitality industry experience. Please send Resume along with salary expectation EEO. Company DescriptionFounded by lighting industry veteran, Howard Baldinger, we manufacture high quality large- and small-scale, custom decorative light fixtures for public spaces, guest rooms, restaurants, places of worship, universities, high-end residences, and more. Based in Bronx, New York, our 30,000 square foot factory is vertically integrated with state-of-the-art, automated and hand-operated machinery. Our highly skilled team turns conceptual designs into manufacturable products using various manufacturing techniques including CAD drawing, laser cutting, CNC machining, hand-forming metal, welding, polishing, hand finishing and shade making. For off-shore manufacturing, our New York team works seamlessly with our import division to provide cost-effective solutions. Our import team oversees the manufacturing and worldwide sourcing in China, and we control 100% of the inspection process to ensure all fixtures adhere to our high-quality standards.Founded by lighting industry veteran, Howard Baldinger, we manufacture high quality large- and small-scale, custom decorative light fixtures for public spaces, guest rooms, restaurants, places of worship, universities, high-end residences, and more.\r\nBased in Bronx, New York, our 30,000 square foot factory is vertically integrated with state-of-the-art, automated and hand-operated machinery. Our highly skilled team turns conceptual designs into manufacturable products using various manufacturing techniques including CAD drawing, laser cutting, CNC machining, hand-forming metal, welding, polishing, hand finishing and shade making.\r\nFor off-shore manufacturing, our New York team works seamlessly with our import division to provide cost-effective solutions. Our import team oversees the manufacturing and worldwide sourcing in China, and we control 100% of the inspection process to ensure all fixtures adhere to our high-quality standards.

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. ROLE AND RESPONSIBILITIES: Organizational Scope & Direct Oversight • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and senior infrastructure leadership, • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Direct management of ServiceDesk or desktop support manager, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ServiceNow ITSM platform for incident, problem, and request management, • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched in accordance with company policy, servers, laptops, and network equipment Strategic Planning & Operational Reporting • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives Hands-On Technical Leadership & Implementation • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: Technology Stack Subject Matter Expertise • Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere), enterprise object storage (SAN/NAS), and network architecture serving as foundation for container platforms, • Operating Systems:** Advanced expertise in Linux (RHEL, CentOS, Ubuntu) with deep understanding of container runtimes, kernel features (namespaces, cgroups), and security mechanisms (SELinux, AppArmor), • DevSecOps & CI/CD Security: Hands-on experience designing and securing CI/CD pipelines with integrated security controls including container image scanning, software bill of materials (SBOM) generation, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, • Observability Platforms: Strong understanding of observability and monitoring solutions including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring; ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, MDM platforms, and desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: Experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns; focus on replicating cloud-native patterns on-premise, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, Oracle, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies, • ITSM Platforms: Deep experience with ServiceNow platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements. Education & Professional Experience • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience with direct reports and budget responsibility, • Proven track record leading large-scale infrastructure transformation and modernization projects, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Experience managing infrastructure budgets of $5M+ and leading cost optimization initiatives, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations, MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job DescriptionBenefits: • 401(k), • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance QUALITY MANAGER Transit Infrastructure | Design-Build New York City ABOUT THE PROJECT SRE Engineering, D.P.C. is a certified M/WBE and DBE construction management firm providing Quality Management services on a major transit design-build program in New York City. This is a high-profile, long-duration program involving advanced rail signaling systems in the boroughs of Brooklyn and Queens, with a multi-year contract term. SRE is seeking a senior Quality Manager to lead the quality program on behalf of the firm. POSITION SUMMARY The Quality Manager is a Key Personnel position responsible for leading and managing all aspects of the Quality Management Program on behalf of SRE Engineering throughout the design and construction phases of the project. This individual reports directly to SREs Principal/CEO and interfaces daily with the prime contractor, the transit authority, and the broader design-build team. KEY RESPONSIBILITIES Develop, implement, and maintain the project Quality Management Plan (QMP) in conformance with MTA requirements and contract specifications Oversee quality across both design and construction phases, including document control, submittals, RFIs, and design deliverable reviews Manage and lead a team of QC inspectors and discipline-specific quality engineers in the field Establish and enforce NCR (Non-Conformance Report) procedures; track corrective and preventive actions to closure Conduct and coordinate internal quality audits; facilitate MTA and owner quality audits Review and approve Inspection and Test Plans (ITPs) for all major work activities Ensure CBTC-specific testing, verification, and commissioning activities meet quality standards and documentation requirements Coordinate closely with the Design Manager, Construction Manager, and Safety Manager to integrate quality requirements into daily operations Prepare and submit regular Quality Reports to the owner and prime contractor Maintain full quality records and documentation in compliance with contract requirements Serve as the primary point of contact for all quality-related matters with the transit authority and prime contractor REQUIRED QUALIFICATIONS Education & Experience Bachelors degree in Civil, Electrical, Mechanical Engineering, Construction Management, or related field Minimum 10 years of progressive experience in quality management or QA/QC on major infrastructure or transit projects Minimum 5 years in a Quality Manager or QA/QC Program Lead role Prior experience on MTA, NYCT, or other major transit authority projects strongly required Direct experience with design-build project delivery preferred Technical Knowledge Demonstrated understanding of CBTC, rail signal systems, or transit electrical/mechanical systems strongly preferred Familiarity with MTA Capital Construction quality standards and procedures Working knowledge of ISO 9001 quality management systems Proficiency in construction document control systems and project management software Certifications (Preferred) Certified Quality Manager (CQM) ASQ or equivalent CCM (Certified Construction Manager) CMAA OSHA 30 Construction WHAT WE OFFER Strong Employee Benefits Opportunity to lead quality on one of the most significant active transit modernization programs in New York City Direct access to firm leadership and principal engagement throughout the project Competitive compensation commensurate with experience Collaborative, mission-driven team environment at a certified M/WBE firm with a strong institutional reputation in NYC infrastructure HOW TO APPLY Qualified candidates should submit a resume and brief cover letter outlining relevant transit and quality management experience to this job posting.

Job Description Hi! Tech is looking for a sharp, energetic, creative, highly motivated, and personable IT Infrastructure Project Manager to own the timely delivery of network, AV, and security solutions that meet our clients' quality standards. This role manages internal specialists and preferred vendors to deliver projects on schedule, within budget, and to specifications. Reporting to a Manager, the Infrastructure Project Manager provides both technical and professional leadership, collaborating closely with IT Infrastructure Specialists, Systems Engineers, IT Support Specialists, and Network Engineers to deliver comprehensive technology solutions for new and existing offices. This is a hands-on, client-facing role for someone who loves infrastructure buildouts, enjoys being on-site, and can move comfortably between detailed project plans, construction drawings, and real-world deployments. Key Responsibilities: Project Leadership & Scoping • Define project scope in partnership with clients for physical and Wi‐Fi networks, conference room, and all‐hands AV, security systems, and special requests., • Conduct comprehensive physical site surveys to identify installation constraints and validate that proposed hardware solutions fit the existing or planned environment., • Interpret architectural drawings and reflected ceiling plans (RCPs) to determine precise placement of data drops, power, and mounting points., • Integrate power/data modules into conference room designs to create clean, cable‐free environments., • Facilitate communication between Network Engineering, AV/IT, and buildout teams to optimize the placement of access points, speakers, cameras, and other hardware., • Manage communications with clients and internal teams regarding project progress, timelines, dependencies, delays, and expectations., • Manage equipment staging, inventory, and logistics to ensure that all hardware is ready for the final construction and deployment phases., • Oversee third‐party low‐voltage and electrical contractors to ensure compliance with physical‐layer standards and best practices for MDF/IDF closets and pathways., • Test and validate that the final infrastructure meets performance, capacity, and reliability specifications defined during the design phase., • Create detailed “as‐built” reports and technical documentation, providing accurate maps of completed work for client handoff and future changes., • Develop clear, user‐friendly “how‐to” guides and quick‐reference materials to ensure end‐users can seamlessly operate new office technology. Qualifications: Core Experience • 10+ years of experience in corporate infrastructure buildouts (office buildouts, renovations, expansions, and relocations)., • 5+ years of corporate IT and technology support experience in IT helpdesk, AV/IT, and/or networking environments., • PMP (Project Management Professional), • CCNA, • Cisco Meraki Solutions Specialist, • CompTIA Security+, • Extensive experience with project and work‐prioritization frameworks such as Agile, Scrum, or Kanban., • Power user of web‐based planning and tracking tools (e.g., Jira, Airtable, Google Sheets) for building Gantt charts, managing critical paths, and tracking milestones., • Experience with business continuity and disaster recovery considerations during infrastructure projects., • Knowledge and hands‐on experience with network troubleshooting and monitoring tools., • Deep background supporting Apple products, iOS, and Google Workspace for Business., • Strong troubleshooting skills with the ability to deep‐dive into research and find fixes when faced with unfamiliar technical hurdles or blockers., • Proven track record of successfully managing multiple competing tasks and projects., • Dedication to following policies, processes, and procedures while still looking for opportunities to improve them., • Proactive, can‐do attitude with a strong sense of care, ownership, and urgency., • Passion for helping others and creating an outstanding end‐user and stakeholder experience., • Team‐oriented mindset and ego‐less approach to collaboration and support., • Perseverance, resilience, and scrappiness in the face of challenges and changing priorities., • Ability to explain complex technical ideas clearly to non‐technical audiences., • Alignment with our core values: Helpful, Intuitive, Friendly, Thorough, Efficient, Curious, and Humble., • Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Great company culture A Successful Candidate: • Infrastructure/buildout‐obsessed technical professional looking to make a visible impact on the organization., • Self‐starter who takes initiative, is highly self‐motivated, and can drive workstreams with minimal oversight., • Outstanding work ethic; committed to putting in the extra effort and time required to achieve critical deadlines., • Thrives in the face of uncertainty and can calmly manage complex incidents and changing requirements., • Excellent problem solver who proactively identifies opportunities for improvement and develops innovative, practical solutions., • Strives for excellent communication with clients, vendors, and internal team members., • Enjoys a non‐traditional office setting, acting as a consultant supporting end‐users and stakeholders across multiple office locations., • Strong oral and written communication skills; actively listens and effectively articulates complex ideas with customers, vendors, and team members, both on‐site and remotely., • Excellent time management skills with the ability to multitask and prioritize support requests alongside project deliverables., • Believes in continuous professional development and is well‐versed in IT and technology, with broad knowledge across software, hardware, networking, and security.Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Success serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Success Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: • Own the customer relationship from pre-deployment through long-term engagement, • Serve as the primary point of contact for customer communication and non-technical coordination, • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively, • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution, • Monitor customer health, engagement, and risk signals and take proactive action when issues arise, • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity, • Identify opportunities to expand customer impact by understanding operational goals and usage patterns, • Partner with Sales to support expansion opportunities through strong relationships and customer insight, • Capture and elevate the voice of the customer to inform product, process, and experience improvements, • 3–7+ years of experience in customer success, account management, client services, or customer-facing program management, • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination, • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously, • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred, • Excellent written and verbal communication skills with confidence in customer-facing conversations, • Comfort navigating ambiguity and evolving processes in a fast-growth environment, • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs, • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes, • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms, • Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors, • Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles, • Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available, • Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid, • Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most, • Paid Parental Leave Program: Up to 12 weeks of paid parental leave, • Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan, • Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup, • Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range:$100,000—$130,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist., • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work., • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results., • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer., • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

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