Immigration Practice Support Supervisor
hace 7 días
Atlanta
Job Description Immigration Practice Support Supervisor (Law Firm Case Manager/Administrative Team Lead) Type: Full-Time, Team Lead Supervisor Antonini & Cohen Immigration Law Group is a rapidly growing, boutique firm committed to delivering exceptional client service and innovative immigration solutions. We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation. We are seeking a seasoned, in-person Practice Support Supervisor to lead and manage the firm’s Case Managers, Legal Administrative Assistants, and Executive Assistants. This role is responsible for overseeing day-to-day case support operations, ensuring consistent workflows, high-quality work product, and timely execution across all immigration matters. The Practice Support Supervisor serves as a key operational partner to the Managing Attorney and a central resource for attorneys and staff, helping translate firm priorities into efficient, scalable support systems. This role requires an experienced law firm professional who understands the pace and pressure of a busy immigration practice, exercises excellent judgment, and can coach, supervise, and hold teams accountable while maintaining a supportive, solutions-oriented environment. This is a management role, NOT a paralegal role. The Practice Support Supervisor is an essential resource for guidance of the team. Compensation: $70,000 - $85,000 dependent on experience Responsibilities: Team Leadership & Supervision • Directly supervise and support Case Managers, Legal Administrative Assistants, and Executive Assistants, including onboarding, training, performance management, and ongoing coaching, • Serve as the primary escalation point for workflow issues, staffing coverage, and case support challenges, • Foster accountability, professionalism, and collaboration across all practice support teams, including weekly meetings with personnel and reporting on metrics, • Manage a small number of offshored team members performing paralegal-type tasks, • Oversee daily execution of immigration case work to ensure deadlines, filing accuracy, and client service standards are consistently met, • Assign new cases in coordination with Intake and Managing Attorney; monitor caseload distribution and capacity planning to ensure balanced workloads and timely case progression, • Develop/improve, implement, and enforce standardized operating procedures (SOPs) for case management and administrative support functions, • Ensure consistent and effective use of the firm’s case management systems and internal tools, including case stages, to inform each team member’s key performance indicators (KPIs) for evaluation, • Act as a key liaison between attorneys and support staff, ensuring clear communication and alignment on expectations, • Provide operational insight and recommendations to the Managing Attorney regarding staffing, workflows, and process improvements, • Attend weekly Management Team meetings with Owners, Executives, and Leadership Team to provide input regarding legal production needs and challenges, • Coordinate with the Director of Marketing & Sales, Client Services, Managing Attorneyand Operations teams to ensure seamless handoffs from intake through case lifecycle, • Assist with special projects, reporting, and operational initiatives as assignedQualifications:, • Minimum 5–7 years of experience in a law firm environment, with significant exposure to immigration practice support strongly preferred, • Prior supervisory or team lead experience managing legal support staff is required, • Strong understanding of immigration case workflows, deadlines, and compliance requirements, • Bilingual (English/Spanish) at an advanced professional level, • Excellent organizational, time-management, and prioritization skills in a fast-paced environment, • Proven track record in collaborative and hands-on team leadership, • Proven ability to coach, mentor, and hold teams accountable with professionalism and empathy; comfort with these types of conversations, • Strong written and verbal communication skills, with confidence in interacting with attorneys and leadership, • Proficiency with legal case management systems, document management, and Microsoft Office or similar platforms, • High level of discretion, judgment, and professionalism, • Ability to manage competing priorities with minimal supervision This is an in-person position in our office in Northeast Atlanta, with core hours Monday-Friday from 9:00 am-5:30 pm. Hybrid work may be an option over time but it must be determined by the demands of the day and the team. About Company We are a nationally-renowned and growing immigration law firm with excellent training, mentorship, and growth opportunities. We create and defend the opportunity for individuals, families, and businesses to seek and achieve their American Dream. What You Get • Paid time off, including holidays and personal days, • Health, dental, and vision insurance options, • 401(k) with employer contribution and profit sharing, • Competitive compensation based on experience, • We invest in training, mentorship, and growth, • You’ll help people during important moments in their lives, • Our team is mission-driven, supportive, and collaborative, • The work is meaningful, and your impact is felt immediately