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Job DescriptionSalary: $90K-$115K We are looking for a NYC-based Customer Success Manager to join our talented, dynamic, and rapidly growing global team. We have an in-office policy of 2 days per week for local employees. Company Description OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission. Were a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, were passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates. Customer Success Manager Role Description OpenAsset is growing its Customer Success Team and we are looking for an experienced Customer Success Manager (CSM) to join us! Youll work closely with our rapidly growing client base, specifically focused on early lifecycle accounts who require 1:1, high touch support through the Onboarding and Adoption process in Year 1 of their client journey. As a CSM at OpenAsset, you will guide clients through the earliest and most critical stages of their lifecycle. You will lead onboarding enablement, accelerate Time to Value (TTV), and establish a strong foundation for long-term adoption and retention. Working closely with Solution Architects (SAs) who own technical discovery, migrations, and integrations, you will ensure clients feel supported, prepared, and confident from the moment their journey begins. Customer Success Manager Responsibilities Own Client Enablement & Early Lifecycle Success • Serve as the primary strategic contact for new clients beginning at kickoff and continuing through onboarding and early adoption., • Drive a fast and predictable TTV by establishing clear onboarding goals, milestones, and timelines., • Prepare clients for each onboarding stage by setting expectations, driving accountability, and ensuring readiness for data work, configuration steps, and training., • Lead training, change management, and best-practice guidance to support strong early adoption. Manage Onboarding Projects & Client Momentum • Create and manage onboarding success plans and supporting documentation focused on enablement, outcomes, and adoption (technical project plans remain owned by SAs)., • Facilitate regular onboarding check-ins, track progress, manage risk, and maintain communication with all stakeholders., • Build strong relationships with client project managers, champions, and executive sponsors to ensure clarity and alignment throughout onboarding and beyond. Be an OpenAsset Product Expert for Workflows & Adoption • Provide clients with product guidance, workflow recommendations, and industry best practices tailored to AEC use cases., • Work alongside SAs who own technical discovery, migrations, integration setup, and configuration tasks., • Collaborate on onboarding calls to ensure clients receive a seamless blend of technical execution (SA-led) and enablement/adoption guidance (CSM-led)., • Coordinate with SEs and SAs to resolve issues quickly and keep onboarding timelines on track. Relationship Management & Communication • Manage client expectations through transparent communication, progress reporting, and proactive stakeholder management., • Facilitate structured onboarding project meetings and ensure clients always know whats happening next. Transition to Long-Term Success & Growth • After onboarding and TTV milestones are achieved, transition clients into long-term lifecycle rhythms while remaining their dedicated CSM., • Monitor early health indicators and address risks before they impact adoption or satisfaction., • Partner with Account Managers (AMs) to surface and nurture expansion opportunities once the client has achieved early value. Cross-Functional Collaboration • Partner with Product, Engineering, Marketing, and Revenue teams to advocate for customer needs and contribute to improving onboarding stages, KPIs, tools, and workflows., • Surface insights from early lifecycle interactions that can drive product improvements or process enhancements. Customer Success Manager Skills and Experience • 4+ years in a client-facing role managing multiple complex accounts, • 2+ years as a CSM managing the full client lifecycle in B2B SaaS with a technical product, • Proactive mindset with excellent organizational and time management skills, • Ability to think critically and problem solve in fast changing environments, • Experience building relationships and communicating with C-level and executive stakeholders through Executive or Quarterly Business Review Meetings, • Willing and able to travel when required and lead on-site client meetings Technologies we use • Catalyst, • Salesforce, • Gong & Gong Engage, • Mixpanel, • Intercom, • Zendesk, • Slack, • G-Suite (including Gemini) Benefits • Competitive salary, • Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents, • 20 days paid time off per year + federal holidays (UK style!), • 5 paid sick days, • Work from home flexibility, • Commuter benefits, • 401k, • Paid parental leave, • Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualificationswe do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Job Description Production Assistant, Scoreboard & Video Production (Part-Time) Department: Technology, Scoreboard & Broadcasting Reports To: Assistant Director, Scoreboard Job Classification: Part-Time, Non Exempt Primary Responsibilities: • Basic editing of video features and still graphics for Scoreboard, • Function as stage manager in the crowd for interactive Scoreboard features on gameday, • Interact with fans via email for Scoreboard message requests; collect billing information, setup messages in Microsoft Excel, and provide excellent customer service, • Log game tapes and game melts on gameday and non-gameday, • Locate and dub video footage from archives for editors and producers, • Migrate and log extensive historical video archives from tape to hard drives, • Assist in setting up recording and broadcast equipment and ensuring proper functioning, • Assist in moderating social media fan photos/posts for in-Stadium Scoreboard display, • Import, label, log, transcribe, and organize raw interview and b-roll shoot footage, • Other basic video production and office management-related tasks, as assigned Qualifications and Experience: • Proficient computer skills, • Previous experience with Adobe editing systems, Adobe Photoshop and general control room video and audio equipment strongly preferred, • Strong customer service and interpersonal communication skills, • Ability to interact and communicate with individuals on all levels, in both written and verbal form, • High attention to detail, organizational skills, and ability to multi-task, • Knowledge of Major League Baseball and the New York Yankees required, • Bachelor’s degree preferred, • Ability to work in a fast-paced, stadium environment in both indoor and outdoor settings, • Flexible work schedule and ability to work long hours, including evenings, weekends, and holidays The compensation for this role is 17.50/hour. This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees is an Equal Opportunity Employer and is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Job Description POSITION SUMMARY The SummerStage Citywide festival is a 9 week free performing arts festival taking place in 11 different parks throughout New York City’s five boroughs. The SummerStage Citywide Production Assistants (PAs) assist with the on-site execution of all venue, staging, security, and artist hospitality needs, as directed by the Production Manager (PM) and Front of House Coordinator (FOHC), SummerStage Citywide. The PA is a part-time, hourly position, reporting to the SummerStage Citywide General Manager (GM). COMPENSATION $22 / hour RESPONSIBILITIES • Ensure talent hospitality, guest list, and credential requirements are met., • Maintain cleanliness and organization in the hospitality tent and Staff office., • Complete daily checklist and ensure that van is packed with all necessary items., • Track stock of hospitality and other supplies, and inform PM or GM when stock is running low., • Make runs in van as directed by PM., • Under the direction of PM, assist in the setup and strike of various stage and house production elements. Specific tasks vary depending on production requirements and include but are not limited to:, • Load-in and out of sound & lighting packages, backline, microphones and other technical gear, • Installation and strike of stage pipe & drapes and dance flooring, • A minimum of three (3) years experience as a production assistant for a performing arts center, music venue, and/or major tour required. Festival/outdoor production experience is a plus., • Ability to work well under pressure and to calmly adapt to quickly changing situations required., • Punctuality and reliability are required., • Knowledge of audio equipment and band gear helpful., • General carpentry skills are helpful., • Ability to travel to various parks throughout NYC. Knowledge of the five boroughs of NYC helpful., • Valid NYS driver’s license and clean driving record helpful., • Ability and willingness to work early mornings, late nights, and weekend shifts., • Ability and willingness to work outdoors in all types of weather, and to travel to parks throughout NYC. At City Parks Foundation (CPF), we are dedicated to invigorating and transforming New York City parks into dynamic, vibrant centers of urban life through arts, environmental education, sports, and community building programs for all New Yorkers. Our ethos is simple: we believe thriving parks mean thriving communities. Community engagement includes Partnerships for Parks, a public-private program of City Parks Foundation and NYC Parks, which supports and champions a growing network of community leaders who care and advocate for the transformation of our neighborhood parks and the Parks and Open Space Partners-NYC coalition of conservancies and alliances. We also administer the NYC Green Fund, a regranting program for parks and open space nonprofits and grassroots organizations. We produce SummerStage, the iconic free, outdoor performing arts festival in NYC, presenting world-class artists from across the globe and our own neighborhoods on our mainstage in Central Park and in local parks in all five boroughs, and our Swedish Cottage Marionette Theatre and roving PuppetMobile present marionette puppet theater throughout New York City. We connect youngsters to nature in the urban environment through progressive, experiential teaching. Using parks as classrooms, we provide learning experiences and hands-on activities in urban forests, coastal areas, and gardens. Free golf, tennis, track & field, soccer, and fitness programs bring high-quality instruction and equipment into areas where few organized athletic opportunities exist. We offer leveled training, year-round scholarship coaching, and special pro events. Applicants must be authorized to work in the United States. City Parks Foundation does not offer visa sponsorship. Powered by JazzHR DoT5CtoBk4

Job DescriptionCustomer Onboarding Manager Location: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026 The Mission At Fyxer, we believe the only sustainable competitive advantage for a startup is the quality and speed of execution. We are in the race of our lives to reshape how the world uses email. Your mission is to make every new customer feel like they made the right call — fast. You aren't just "onboarding" customers; you are accelerating their time-to-value to fuel a $2.2M Net Expansion ARR target. You will build the hybrid AI-human engine that lets us scale to thousands of seats without bloating our headcount. The Role This role is all about the front door of the customer journey: onboarding, activation, and time-to-value. You'll work closely with Sales and CS leaders to turn new accounts into fast, measurable wins. You'll anticipate friction, close the gaps, and make sure every customer — from seat one to seat one hundred — is up and running before they have a reason to doubt. What You Will Own * Drive 100% activation (connection, activity, and time-saved metrics) within the first four weeks of every account. * Design and build a scalable, AI-augmented onboarding program from the ground up — one that grows our capacity without growing our headcount. * Own the handoff from Sales and set CSMs up for expansion by creating a seamless, low-friction customer experience from day one. * Run a high-velocity book of onboarding projects across 10–100 seat accounts with clarity, consistency, and care. Who You Are * 3–5 years in customer onboarding, implementation, or customer success at a high-growth SaaS company. * You build AI into your workflow — not as a novelty, but as a genuine multiplier that frees you up for the work that matters. * You sweat the details so your customers don't have to. You spot problems before they surface and fix them before they sting. * You move with urgency because you know every day without activation is a day closer to churn. The Stack HubSpot · Gong · Incident.io — and whatever AI tooling you bring to the table. Why Fyxer? We are intentional about our team. We believe a small, exceptional team working with extreme focus will always outperform a large, bloated organization. Autonomy: We hire people who want ownership and then we actually give it to them. Velocity: You will be fast-tracked into senior responsibilities far earlier than at a traditional company. Scale: We are on track to hit $100M in revenue by the end of 2026. This is a rare opportunity to join a high-growth rocket ship at the foundational stage. Compensation Range: $115K - $120K

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: The Global Field Marketing Organization drives market penetration, customer engagement, and pipeline generation across key U.S. and EMEA regions. The team works cross-functionally with sales, product marketing, events, brand, and demand to execute high-impact programs tailored to business priorities, industry dynamics, and strategic accounts. About the role: As a Senior Marketing Manager, Executive Programs, you will be a core operator in CoreWeave's executive engagement engine. You'll lead the day-to-day design and execution of global executive programs that drive VP and C‑Suite engagement within priority AI-native and enterprise accounts. You'll define programming, content, target audiences, and measurement strategy across hospitality, executive tracks at flagship events, customer meetings, and Customer Advisory Boards (CABs) — working in close partnership with Sales, Events Marketing, Product Marketing, and the C‑suite. Who You Are: • 5+ years of experience in B2B marketing, executive programs, strategic events, field marketing, or ABM at a high-growth technology or enterprise company., • Strong program operator who can own end-to-end execution for complex, multi-day executive programs (from concept and agenda design through invites, logistics partnership, onsite execution, and follow-up)., • Executive-audience savvy: Comfortable engaging with VP and C‑Suite stakeholders and understanding how executive programs influence pipeline, deal velocity, and strategic relationships., • Content-aware marketer: Able to collaborate with product, brand, and execs to shape compelling narratives and discussion topics for executive audiences., • Customer- and account-centric: Skilled at defining "who should be in the room," building nomination criteria, and partnering with Sales to align on account and contact priority., • Data-informed: Familiar with setting basic KPIs for programs and using data (coverage, attendance, meetings, pipeline, references) to evaluate and improve them., • Cross-functional collaborator: Comfortable working across Events Marketing, Sales, Product Marketing, Brand/Comms, and the C‑suite in a fast-moving environment. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. • You love operating programs., • You're curious about AI Infrastructure and how our customers build on CoreWeave., • You're an expert in Executive engagement. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $115,000 to $168,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Customer Success Manager (Enterprise) – NY Description Are you excited about generative AI that actually moves the needle? Do you love working directly with customers and helping them win? If so—we'd love to meet you. The company is building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don't just create content that sounds good—they create content that performs. We're looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day. What You'll Do * Help customers succeed at every level: technical, business, and product * Serve as the main point of contact and trusted advisor for your customers * Deliver excellent support while deeply understanding customer needs and goals * Train and consult customers on how to best integrate the company's platform into their workflows * Work closely with Product and Marketing to drive engagement and success for top accounts * Identify customers with growth and expansion potential * Maintain and evolve customer knowledge bases and documentation * Analyze customer usage data to identify risks, opportunities, and insights * Share customer feedback internally to influence product and process improvements * Use data to clearly demonstrate the company's impact on customer performance * Experiment, move fast, and fail forward—we encourage testing new ideas What We're Looking For * BA/BS degree * 3+ years in a customer-facing role at a SaaS company (must) * Excellent verbal and written English communication skills * Strong analytical and problem-solving abilities * Strong Excel skills (pivot tables, basic formulas, VLOOKUP) * Ability to execute independently, resourcefully, and quickly * High level of ownership, dedication, and drive * Exceptional multitasking skills Nice to have (but not required): * Basic SQL knowledge * Experience with HubSpot (or similar CRM) * Experience with Tableau or other BI tools * Previous data analysis experience ?? Why Join the Company? * Work on cutting-edge AI with real business impact * Be part of a fast-growing company at a pivotal stage * Have real ownership and influence from day one * Learn, grow, and scale your career alongside an exceptional team #IND800

Job Description At David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions across a variety of media and genres. Active in both the primary and secondary markets, David Zwirner has helped foster the careers of some of the most influential artists today. Who will work well with us: • The ideal candidate is someone who is passionate and interested in the arts/larger creative arena or is eager to learn. Business Associate/Manager | $68k-80k David Zwirner seeks a Business Associate at its New York location. This role will support the Chief Operating Officer in their oversight of global gallery operations with a key emphasis on legal, insurance, and real estate matters. This position is scheduled Monday - Friday, 10am - 6pm, with a hybrid work schedule. Candidates must be diligent, extremely organized, and possess excellent time management and communication skills. What you'll do: Legal • Support the registration and sales teams in reviewing and negotiating contracts for gallery transactions, including loans and consignments, and third-party exhibition and collaboration agreements;, • Liaise with external counsel on art law-related matters;, • Manage gallery-wide insurance policies and renewals in coordination with the COO;, • Liaise with internal departments to gather information and documentation for renewal processes;, • Track and maintain insurance and lease renewal schedules;, • Collaborate with the finance team to draft and review specialized terms and conditions for gallery invoices and purchase agreements, ensuring adherence to relevant policies and alignment with gallery priorities., • Bachelor's Degree or higher in a related field., • Ability to read, review, and analyze large volumes of legal documents and contracts., • Background in insurance, especially fine arts insurance, is considered a strong asset., • 3+ years of art industry experience preferred., • Candidate must be focused, reliable, and have an interest in art business., • Candidate needs to be efficient, able to multitask, and prioritize., • David Zwirner has pioneered initiatives dedicated to the gallery's long-standing commitment to kaleidoscopic storytelling, including: David Zwirner Online, David Zwirner Books, Dialogues, Utopia Editions, and Consignments., • Premier Access - to private on-site and off-site events, such as exhibition previews, book signings, talks, and walkthroughs with gallery artists and estate members, and external curators and scholars., • Staff-driven projects and fundraising initiatives. This includes David Zwirner's commitment to Galleries Commit. David Zwirner is an Equal Opportunity Employer. The Gallery is firmly committed to equal employment opportunities in all facets of its operations. The Gallery makes decisions concerning hiring and terms and conditions of employment without regard to any characteristic protected by applicable law. If you need assistance in applying to a role, you may reach out to . No calls or walk-ins will be considered for positions at David Zwirner.

Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Success serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Success Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: • Own the customer relationship from pre-deployment through long-term engagement, • Serve as the primary point of contact for customer communication and non-technical coordination, • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively, • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution, • Monitor customer health, engagement, and risk signals and take proactive action when issues arise, • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity, • Identify opportunities to expand customer impact by understanding operational goals and usage patterns, • Partner with Sales to support expansion opportunities through strong relationships and customer insight, • Capture and elevate the voice of the customer to inform product, process, and experience improvements, • 3–7+ years of experience in customer success, account management, client services, or customer-facing program management, • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination, • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously, • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred, • Excellent written and verbal communication skills with confidence in customer-facing conversations, • Comfort navigating ambiguity and evolving processes in a fast-growth environment, • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs, • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes, • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms, • Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors, • Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles, • Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available, • Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid, • Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most, • Paid Parental Leave Program: Up to 12 weeks of paid parental leave, • Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan, • Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup, • Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range:$100,000—$130,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist., • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work., • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results., • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer., • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Job Description Do you want to be a part of a one-of-a-kind deep technology team deploying truly helpful AI experiences to the masses? We are continuing on our ambitious mission and looking for a highly qualified Partner Success Manager to work closely with our core team. Verneek is a one-of-a-kind deep technology team and AI-native company—we don't just "add AI" to old software; we build from the ground up to solve the hardest problems in retail. When our founders started Verneek four years ago, AI was still a niche academic bubble. Despite the tectonic shifts in the public AI landscape since then, our founding conviction remains the same: the best path forward for society is to build AIs with deep domain expertise. Today, our expert AI agents have helped millions of consumers through partnerships with some of the largest global enterprises, turning human language into a holistic interface for everyday environments. We have proven that our platform not only delights users but significantly increases revenue and decreases operational costs for our partners. The Role: Partner Success Manager As a Partner Success Manager, you will be the primary strategic partner for our retail clients, helping translate complex AI capabilities into clear business outcomes. You will guide enterprise retailers through the cultural and operational shift of adopting AI-native workflows, acting as a bridge between cutting-edge technology and real-world execution. From day one, you will have an immediate impact on our mission by working closely with our founders to streamline strategic initiatives while overseeing project management and communication with our partners. This is a rare opportunity to learn first-hand how an executive team solves highly complex, interdisciplinary problems. Because Verneek is an early-stage startup, we move fast and learn constantly—there are no legacy obstacles in your way to making a significant impact every single day. At Verneek, we are very determined to build a company that promotes diversity of thought that comes from the diversity of the individuals on the team! Candidates from any gender identity, race, color, religion, sexual orientation, national origin, veteran, or disability status are highly encouraged to apply. Responsibilities • Strategic Relationship Management: Serve as the primary point of contact and "trusted advisor" for retail partner stakeholders. Deeply understand their unique business objectives and ensure our AI strategy aligns with their corporate vision. Oversee daily client operations in collaboration with executives., • Accelerated Implementation: Support the integration of our AI platform into the client’s existing tech stack. Navigate retail partner landscapes to identify key stakeholders, proactively clearing operational roadblocks and coaching partner teams to ensure high adoption of new AI-driven workflows., • Adoption & Optimization: Monitor AI model performance and user engagement metrics to proactively identify risks and expansion opportunities. Assist and communicate with executives in decision-making, program management, and operations. Improve current processes and optimize organizational procedures for efficiency and productivity., • Feedback Loop: Develop deep understanding of Verneek's product, and its evolving features. Gather meaningful feedback from the business owners and end users, helping to make Verneek's technology, product, and go-to-market motions more efficacious., • Value Realization & Growth: Conduct regular business reviews that move beyond technical jargon. Translate complex algorithmic outputs into clear stories of ROI, margin improvement, and operational efficiency, paving the way for positive long-term partnerships and expansion., • 7+ years of experience in a Client Service Management, Account Management, Business Management, Consulting, or an Executive role (i.e. managing multiple teams and leading strategic initiatives), specifically within SaaS or Retail Tech., • AI/Technical Literacy: You don’t need to write code, but you should be able to explain concepts like Machine Learning, Predictive Analytics, and Generative AI to a non-technical audience. You are also expected to have basic knowledge about the ever-growing space of AI and the broader technology landscape., • "Retail Mindset": You understand that for a retailer, every second of downtime or every percentage point of margin matters., • Master of Business Administration (MBA) in finance or related fields, • Working knowledge of finance, book keeping, and contract and employment law, • Excellent written and verbal communication skills, • Strong project management skills, with successful track record on interdisciplinary communications, • Work authorization in US, • Stellar medical, dental, vision, disability, and life insurance, • Daily private Chef lunch, curated to personal diets, • Transportation Benefits, • 401K matching contributions, • Flexible PTO, • Visa/Green Card Sponsorship, • Career growth support through sponsoring learning opportunities and mentorship About Verneek Verneek is an early-stage deep-tech AI startup, based in the NYC area, founded by a team of leading AI research scientists and backed by a group of world-renowned business and scientific luminaries. Our mission is to build the most helpful AI for anyone, anywhere, at anytime. We are obsessed with what we do and we have fun doing it. Read more about Verneek here: and make sure to watch all our introductory videos and yearly recaps here: . Verneek Culture It’s often hard to put “culture” into words, perhaps you can get a visual sense of our culture here: . We all obsessively love what we do, care about each other, share all sorts of meals together, celebrate all kinds of events together, and work tirelessly with the excitement of making a difference through AI innovation. We are enjoying the journey, and going through all the ups and downs together. Although we have come a very long way in setting the foundations of our unique company, but we still have ways to go and you can help shape our culture! The core Verneek team plays a crucial role in further shaping the culture of the company moving forward. We are looking for highly ambitious and tremendously driven individuals who can take the lead in driving various aspects of the company, and help us shape its lasting impact. Annual Salary Range: $40K-$200K

Job DescriptionCompany OverviewNestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase. Department OverviewAs a key member of the CX team, you will report directly to the Manager, Customer Experience and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers’ experience at every touchpoint, ensuring they feel heard, understood, and valued. You’ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions This full-time position will be based out of our NYC office, with no flexibility for remote full-time.What You'll Do • Own the end-to-end process of solving customer issues, providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;, • Demonstrate strong communication skills, both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;, • Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;, • Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar., • Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements;, • Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.What You’ll Need, • 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company, • Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday], • Excellent communications skills, both verbal and written, • A passion for all things CX — you like helping people and problem solving; you’re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support, • Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment, • Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact, • A willingness to roll up your sleeves and wear multiple hats, • Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure, • Ability to embody and exercise Nestig's Core Values in all facets of the business, • Legal authorization to work in the USAWhy You’ll Love Working Here!, • Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones, • Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&R, • 401(k) plan with company match, • Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, • Monthly wellness, IT, and commuter stipend, • WFW stipend, so you are able to create a comfortable working environment at home, • Annual education stipend, because we are always learning, • Nestig discount, so you can treat you, your family & loved ones!, • Paid parental leave of sixteen (16) weeks after six (6) months of employmentWhat will this interview process look like?, • We believe that interviews should be a two-way street — an opportunity for us to get to know you, and for you to learn about life at Nestig. To help you feel prepared and confident, we’ve outlined each step of this recruitment process HERE.Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Job Description CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, TikTok, Instagram, and 150+ platforms worldwide—paying out nearly $1 billion Built by artists, for artists, CD Baby is a mission-driven, artist-first company. Our Customer Experience team plays a critical role in protecting artist trust, resolving complex issues, and ensuring creators can focus on what matters most: making music. We're looking for a Customer Support Manager to own the operational excellence of our Customer Support function while staying deeply connected to the artist experience. This role sits at the core of our CX organization. You'll partner closely with the Director of CX to execute strategy and manage and develop our Customer Support team. You'll be accountable for day-to-day performance across all support tiers, while also leading meaningful initiatives that improve quality, scalability, and efficiency. We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience. This is a hands-on leadership role for someone who owns outcomes end-to-end. You'll stay close to the details, handle mid-level escalations, use data to surface systemic issues, and elevate our support operations to get us ready for our next stage of growth. This hybrid role will be based in our New York City office location. What You Do: Team Leadership • Lead day-to-day Customer Support operations across daily, weekly, and monthly workflows, • Own customer service KPIs, including response times, satisfaction scores, and qualitative feedback, • Act as operational lead during incidents or high-impact issues, • Develop deep expertise in the independent music ecosystem and product suite, • Handle tickets daily to stay close to customer sentiment and trends, • Set standards for quality, speed, and tone across all channels, • Build scalable processes, training, and documentation, • Own reporting across Zendesk Explore and Google Suite, • Track and improve CSAT, resolution rates, response times, and automation performance, • Use data to identify inefficiencies and drive measurable improvements, • Work cross-functionally with Product, Tech, and Digital Operations to deliver scalable improvements that reduce contact rates and increase efficiency, • Support the Director of Customer Experience in driving automation and operational projects that raise the bar for customer experience, • 5+ years as an experienced customer support leader with strong operational and people-management skills, • Previous experience in music distribution or music tech industries a plus!, • Comfortable operating in complex domains involving royalties, metadata, rights, and platform integrations, • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas) to interpret trends and performance, • Technically advanced experience with CRM systems, automation tools, and AI-driven workflows (e.g., Zendesk, Intercom, or similar), • Excellent written and verbal communication skills, • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations, • Comfortable with change, ambiguity, and fast iteration - able to prioritize what matters most without losing sight of the details, • Hands-on, decisive, and accountable—you spot problems and fix them, • Ample opportunities to work with leaders and employees across our business, • Work in a collaborative environment full of mission driven, innovative, and passionate people, • Be part of an open, welcoming, and inclusive culture Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.