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Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionDescription: The Key Objective of the Driver/Warehouse Worker is to contribute to the growth and profitability of Multi-Pak by effectively executing the functions of Warehouse. Specifically, under the general direction of the Warehouse Manager, he/she is responsible and has commensurate authority for the following: -Driving components safely between the Multi-Pak warehouses. -Ability to accurately pull components from a pick ticket for staging purposes. -Loading and unloading components between the Multi-Pak warehouses. -Shipping all finished goods prepared by Multi-Pak and signing the appropriate shipping documentation. Visually inspecting the conditions of all trucks loading Multi-Pak finished goods. -Accurately completing the Warehouse Shipping paperwork. Visually inspecting all pallets to ensure they meet client specifications. -Preparing production lines to run by ensuring that all materials for a run are in the room prior to the commencement of production. -Maintaining accurate inventory records in the warehouse. -Assisting with the investigation of any inventory discrepancies. -Assisting with the preparation of reconciliations. -Assisting with the maintenance of equipment as necessary. -Alerting Quality Supervisor and the Operations Manager if any problems arise. Working with Quality and Operations Manager to troubleshoot problems. -Complying with all SOPs and cGMPs. -Ensuring that all garbage and recyclable materials are properly disposed each day. -Maintaining the warehouse clean and free of debris at all times. Repairing the facility as needed. RESPONSIBILITIES: Essential Functions: The Key Objective of the Driver/Warehouse Worker is achieved if the annual review shows that: -Receiving and Shipping functions are conducted efficiently, in a timely manner and according to all SOPs and cGMPs. -Pallets of components are moved safely and accurately between the Multi-Pak warehouses. -Components and Finished Goods are stored in an orderly manner to prevent confusion and product deterioration. -Accurate inventory records are maintained. -Accurate shipping and receiving records are maintained. -Staging all production rooms accurately and in a timely manner to facilitate the start up of production lines. -Warehousing problems are identified and communicated in a timely manner to ensure that appropriate action can be taken by management to correct the problem. -The Warehouse is maintained in a clean and orderly manner. -All garbage and recyclables are properly disposed of on a daily basis. -A collaborative and positive attitude is maintained. A desire to learn is exhibited. Requirements:

Job Description Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We're growing and adding more talent to help fulfill this valuable mission. That's where you come in. The Challenge to Solve Buying affordable, high quality supplies is one of the biggest challenges facing local independent restaurants today; they pay higher prices than franchises and often must use outdated systems to place & receive their orders. Slice's "The Goods" seeks to solve this challenge by empowering local restaurant owners to order high-quality supplies at unmatched prices, on demand, in just a few clicks. The Role Your day will be varied, challenging, fast-paced and will include the following tasks: • Picking and packing orders accurately and efficiently, • Assist in the pulling and staging of inventory, • Unloading containers/van transfers, • Palletize items when needed, • Support local deliveries using company vehicles as needed As a member of The Goods team, you will work with other associates and drivers to complete needed tasks, and report to our Warehouse Manager. The Winning Recipe These are the core competencies this role calls for: • 1-2 years of warehouse experience, • Attention to detail and accuracy in tasks such as picking, packing, and inventory counting., • Organizational skills to maintain an orderly warehouse space, • Strong communication skills to collaborate with team members, • Physically capable of lifting ~50 lbs and engaging in physical work safely for the duration of the shift; this includes standing, crouching, bending & reaching, • Reliable transportation to our warehouse in East Rutherford, NJ, • Ability to work scheduled hours; regular and consistent attendance is required Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you'd be expected to start on a specific date. • Application, • 20 minute introductory meeting with Recruiter, • 30 minute onsite interview at our warehouse Salary Range: $23 per hour The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.