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Job Description Job Title: Client Office Supervisor Reports to: Premier Services Manager Supervises: N/A Date last edited: December 15th, 2025 Position Summary: The Client Office Supervisor is responsible for performing core Virtual Office Manager VOM functions while also providing leadership, accounts receivable support, reporting, and quality assurance oversight for the broader team. This role ensures accurate and timely patient communication, scheduling, intake management, documentation, and A/R follow up, while supporting training, mentorship, and workflow consistency across the VOM team. Key Performance Areas & Key Performance Indicators: Virtual Office Management: 35% • Manage all patient communication including answering inbound calls, returning missed calls, and responding to emails or client requests in a timely manner, • Schedule new and existing patient appointments and create new patient charts with accurate demographic and insurance information, • Maintain and submit a Daily Communication Spreadsheet summarizing calls, payments, actions taken, and provider follow up items, • Upload and organize patient documentation including referrals, medical records, and faxes within the EHR, • Ensure new patient intake documentation is completed prior to appointments including identification, insurance, consents, and required forms, • Proactively monitor upcoming appointments to secure missing intake items and send reminders as needed A/R Support & Follow up: 25% • Verify insurance eligibility for new and returning patients and determine financial responsibility including copays, deductibles, coinsurance, and prior authorization requirements, • Generate and send Good Faith Estimates and respond to patient billing inquiries, • Collect required payments, send invoices, and accurately document payments in the EHR, • Obtain prior authorizations when required including confirmation of CPT HCPCS and ICD 10 codes and tracking authorization status, • Run aging reports, follow up on outstanding balances, establish payment plans, and communicate balance requirements prior to appointments, • Coordinate with Billing on discrepancies, authorization issues, and unresolved payment concerns Team Leadership & Training: 20% • Serve as a day to day resource for the VOM team by assisting with questions, escalations, and workflow guidance, • Train new hires on scheduling, intake workflows, documentation standards, communication expectations, and A/R procedures, • Conduct routine audits of work quality and identify training or re education needs, • Provide one on one coaching and performance support as needed, • Support cross training initiatives to strengthen coverage and team flexibility Compliance, QA & Reporting: 20% • Conduct quality assurance reviews across scheduling, documentation, A/R actions, Good Faith Estimates, and patient communication, • Monitor compliance with HIPAA requirements, GFE guidelines, and internal protocols, • Prepare operational and QA reports including productivity metrics, payment trends, and workflow performance, • Identify performance trends and recommend process improvements or corrective actions Minimum Qualifications Education: • Minimum of 2 plus years of experience in medical front office operations, scheduling, A/R, or healthcare administration, • Prior experience performing Virtual Office Manager level responsibilities required, • Experience with patient A/R or collections preferred, • At least 2 years of leadership or training experience preferred Competencies Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Job Title: Telephone Salesperson/Scheduling Coordinators Reports to: Managers, Sales Operations Supervises: N/A Position Summary: The Scheduling Coordinator will place outbound calls to medical practices to schedule appointments for our outside sales staff. Your role will involve using our sales pitch to effectively communicate the value and benefits of our merchant services. Key Performance Areas & Key Performance Indicators: Outbound Call Volume (45%): • Place roughly 140 outbound calls per day (20 per hour) to medical, dental, and specialty healthcare practices to schedule appointments for local outside sales representatives Appointment Scheduling (35%): • Demonstrate ability to articulate our value proposition and overcome objections Minimum Qualifications: Experience: • Previous experience in a Sales related environment Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of organization-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Customer Service - Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Come thrive with us at our exquisite Independent Living Community, Bridges by Waterstone of Westchester! We are NOW HIRING for Servers at our extraordinary senior living community to join our culinary team! *PART-TIME, 4pm-9pm weekdays and weekends What Makes Waterstone a Great Place to Work? Working at EPOCH Senior Living is rewarding and purpose-giving! Do you want to thrive at work in an upbeat, fun and friendly work culture that is life-giving to others? Our team members inspire each other as we honor the lives of the generation before us. We understand the key to success is in hiring talented, dedicated, and knowledgeable individuals who share our mission, and we want you! If you are dependable, compassionate, and genuinely interested in making life healthier and happier for seniors, you would find the perfect fit at EPOCH Senior Living! Here, you’ll find close-knit teams of remarkable people working together at our network of premier senior living communities throughout the Northeast – all with the common goal of delivering an exceptional senior living experience for our residents. At EPOCH Senior Living communities, we pride ourselves on being a place where team members feel valued, creativity is fostered and employees and residents feel connected like family. Why Choose EPOCH Senior Living? We offer competitive pay and a generous benefits package for full-time team members that starts on the 1st of the month following the date of hire and 30 hours per week! Ask us about the benefits we offer to our part-time team members. We understand the importance of family and encourage a work/life balance. We offer paid time off, sick time, 7 paid holidays and 3 floating personal holidays per calendar year. Full-Time Benefits Package • Medical Plans and Dental Plans with Blue Cross Blue Shield, • Vision Plan with MetLife Vision, • Flexible Spending Accounts, • 401(K) Auto Enrollment through Fidelity after 30 days with a discretionary company match, • $50,000 Life Insurance Policy, • VOYA Voluntary Benefits Critical Illness and Accident, • Verizon Cell phone Discount, • Wishbone Pet Insurance Discount, • Training and Growth Opportunities, • Tuition/Certification Reimbursement with Annual Amount of $500. English Language Classes Applicable, • Free Parking, • Must be reliable, friendly and professional, • Must be able to follow kitchen/dining protocols to meet facility standards, • We require good communication both written and verbally, • Must be detailed oriented, • WILL TRAIN!! “I love knowing that I’ve made a positive impact on my residents or coworkers. Sometimes it’s as small as a hug, a compliment, or spending a little extra time…I call that my second paycheck!” – Eileen, Dietary Aide at Bridges® Nashua You may contact Jessica Kennedy, Corporate Recruitment Manager at 617-930-9069 for any questions. Waterstone of Westchester 150 Bloomingdale Rd White Plains, NY 10605 Pay Rate: $18.00-$21.00 per hour Full job description available on request Walk-In’s Welcome! About EPOCH Senior Living Founded in 1997 and known for delivering outstanding service, EPOCH Senior Living currently operates a network of premier senior living communities throughout the Northeast. With eleven communities, Bridges® by EPOCH is New England’s largest stand-alone memory care assisted living provider. Offering a range of living options, including independent living, assisted living and memory care supported by Bridges®, Waterstone communities are known for offering seniors 62 and over a luxury senior living experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: Dental Biller Reports to: Junior Dental Billing Lead Supervises: N/A Position Summary: The Dental Biller will ensure accurate and timely processing of invoices and insurance claims and deal with any patient queries regarding billing. Submitting and following up on claims with health insurance companies, managing accounts receivable, and coordinating with patients regarding their billing concerns. Key Performance Areas & Key Performance Indicators: Insurance Claims, Procedures, Billing, Managing Payment Plans & Collections (100%): • Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers, • Following up on dental billing and accounts receivable for all payer types., • Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately, • Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines, • Posting payments received from insurance carriers and patients., • Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods., • Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly., • Audit accounts for quality., • Performs other related duties as assigned. Minimum Qualifications: Education: • One year of dental revenue cycle, dental billing, dental operations or dental clinical skills, • Strong customer service skills with a focus on providing timely responses to customers, • Excellent problem solving skills and decision making abilities, • Strong organizational abilities; detail oriented, • Skilled at managing multiple tasks with goals and deadlines Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 9:00am-5:00pm

Job Description DB US Holding Corporation is a U.S. subsidiary of the German passenger and logistics company, Deutsche Bahn AG (DB). The world-wide DB Group offers mobility and logistics services in over 130 countries. Every day, about 231,000 DB Group employees are committed to ensuring that their customers are provided with high quality mobility and logistics services and that the networks of the DB Group are operated and controlled efficiently. Location: This position is based in our White Plains, New York office, with flexibility for hybrid and remote work arrangements. Occasional travel may be required to support project teams across the region. Job Summary: DB US Holding is seeking a seasoned Legal Counsel with strong expertise in government procurement and infrastructure contracting within the rail sector. This role requires navigating complex legal frameworks, delivering strategic counsel, and ensuring rigorous compliance with federal, state, and local regulations. The ideal candidate will support our mission by providing legal advisory, litigation oversight, and risk management services that align with our business objectives and uphold the highest standards of ethical integrity. The ideal candidate has strong ethics and sound judgment, strict adherence to confidentiality, a collegial attitude, is a self-starter, works well independently, is a highly adept multitasker, and displays both a sense of urgency and an ability to meet deadlines. Tasks and Responsibilities: • Contracting & Procurement, • Draft, review, and negotiate contracts and agreements, with a focus on railroad operations and infrastructure consulting projects with state and local agencies, potentially funded in part by federal agencies such as the Federal Transit Administration (FTA) and Federal Railroad Administration (FRA) and in part by, • Advise on public procurement processes, bid protests, and compliance with Federal Acquisition Regulations (FAR) and state-specific procurement codes (e.g., California and New York)., • Support contract administration and contract lifecycle management for rail consulting., • Legal Advisory & Research, • Conduct legal research and analysis on statutes, regulations, and case law relevant to transportation, public works, and government contracting., • Provide legal guidance to senior leadership on corporate governance, regulatory compliance, and strategic transactions., • Litigation & Dispute Resolution, • Manage and oversee litigation, arbitration, and dispute resolution processes., • Coordinate with external counsel and represent the company's interests in legal proceedings., • Risk & Compliance, • Monitor and manage legal risks associated with government funding, regulatory oversight, and contractual obligations., • Develop and implement internal policies and training programs to ensure compliance with federal and state regulations., • Operational Legal Support, • Oversee document management, e-discovery, and archival processes., • Juris Doctor (JD) from an accredited law school; active bar membership., • Minimum 5-7 years of legal experience, with significant exposure to government procurement and infrastructure contracting., • Demonstrated knowledge of public agency contracting, consulting and procurement law. Railroad industry experience is a plus., • Strong negotiation, analytical, and communication skills., • Experience working with multidisciplinary teams in a fast-paced, mission-driven environment., • Exceptional accuracy and organizational skills, with a proven ability to manage multiple priorities and consistently meet tight deadlines., • Strong time management, interpersonal, and verbal/written communication skills., • Advanced analytical and problem-solving abilities, with a track record of working independently and taking full ownership of projects., • Self-driven, adaptable, and eager to learn and implement new processes, tools, and skills., • Exhibits a solid work ethic characterized by punctuality, reliability, responsibility, diligence, integrity, respectfulness, and accountability., • Proficiency in Microsoft Office suite, including Excel, Outlook, and Word. Well-lighted, heated and air-conditioned indoor office setting with adequate ventilation. Minimal overnight travel by land and air. Employees may experience the following physical demands for extended periods of time, with or without reasonable accommodations: • Sitting, standing, walking or mobilizing (85-95%), • Keyboarding (80-90%), • Viewing computer monitor, tablet and cell phone screen requiring close vision (80-90%), • Ability to work at a computer workstation for periods up to 6 hours at a time, • Ability to speak on the telephone for a total of up to 3 hours per day, • Ability to sit for up to 3 hours without breaks at meetings We offer a comprehensive, competitive benefits package. Our program is designed to promote employee health, financial security, and work-life balance, and includes: • Health, dental, and vision coverage with access to quality care and wellness resources, • Retirement savings options, including a 401(k) plan with employer contributions, • Paid time off and family leave DB US Holding Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements. DB US Holding Corporation complies with applicable state and local laws governing nondiscrimination in employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Description From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed. Please note, Sales Supervisors at full-price store locations are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees. What You’ll Do • Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same, • Meet store and metric goals, • Ability to grow and manage clientele, • Demonstrate product knowledge and support senior management with delivery of this information to staff, • Encourage and recognize opportunities for team selling, • Understand and exemplify the rag & bone brand philosophy and lifestyle, • Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed, • Ensure the store is opened and closed each day according to company guidelines, • Maintain knowledge and understanding of all policy and procedures, • Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points, • Accurately process Point of Sale transactions, • Consistently act within core values of rag & bone, • Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary., • Assist in tracking, monitoring and communication of business results, • Model and teach store associates to support a positive client-centric environment, • The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required, • Be a Good Human - Be original, be authentic, • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters - Be disciplined, be competitive The Sales Supervisor role is full-time and requires 32-40 hours per week. Benefits • Clothing Allowance, • Generous Employee Discount, • Commission Eligible, • Paid Time Off, • Medical, dental, vision and ancillary benefits, • Membership to Calm and access to other wellness benefits, • 401k Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR 3nGygo0XBR

Job Description Job Title: Product Expert (Inside Sales) Reports to: Product Expert Manager Department: Product Expert Team Location: White Plains, New York Position Summary: The Myriad Systems Product Expert is responsible for advancing the sales process by scheduling and delivering impactful demonstrations of our EHR software, while also identifying opportunities to cross-sell additional service lines that align with client needs. The Product Expert will be responsible for managing a robust calendar of demos, ensuring that each session is informative, engaging, and tailored to meet the needs of prospective clients. The goal will be to schedule and complete multiple demos per week, with each demo lasting approximately 30 minutes. As a Product Expert with a Sales Focus, you will not only be responsible for delivering tailored, engaging demonstrations of Myriad Health’s EHR & Billing Software but also for driving sales and client conversions. You will collaborate closely with the sales team, assist with negotiations, and close deals, ensuring a smooth transition from demo to onboarding. You will leverage your knowledge of Practice Management solutions to understand client needs, provide product insights, and build long-lasting client relationships. Not only will you earn a nice base salary, but you will have the potential to earn more with commission. Key Performance Areas & Key Performance Indicators: Schedule and Conduct Demos (40%) • Proactively scheduling and conducting virtual product demonstrations to highlight the features, functionalities, and benefits of Myriad’s EHR software., • Performance is primarily measured by two key metrics: the number of meetings scheduled with new prospective clients and the number of demos completed each week., • The goal is to schedule and conduct at least five meetings and five demos weekly., • These activities are tracked and verified through CRM reports and logged calendar invites to ensure consistency and accountability. Engage Prospects (10%) • Tailor your presentations to encourage engaging, two-way discussions, and consistently follow up with demo leads who has not committed to sign up., • Your ability to connect with prospects and maintain momentum after the demo is crucial to your success., • Ensure that your demos include active client participation, such as asking questions or joining the discussion. This will be tracked through your post-demo assessments and reviewed demo recordings., • Follow up with demo leads and all prospective clients within 24–48 hours, with activity tracked in the CRM system. Product and Pricing Knowledge (10%) • Maintain up-to-date knowledge on all EHR software features and pricing updates to ensure you deliver accurate and relevant information during product demos and service line discussions., • Complete quarterly product knowledge assessments evaluated through both formal testing and interactive calls. Customer Relationship Management (10%) • Effectively use CRM tools to log demos, follow-ups, and client interactions, ensuring a seamless and well-documented sales process., • Log activities in the CRM within 24 hours of occurrence, as tracked by CRM timestamps., • Act as the primary point of contact for prospects, providing timely support and coordinating with internal teams as needed., • Complete follow-ups within 48 hours after client interactions, verified through CRM records and manager review. Cross Sell & Up-Sell (10%) • Introduce and present additional services during product demos and negotiations, enhancing value for the client and contributing to revenue growth. By understanding each client’s needs, you will recommend tailored solutions that complement the core EHR product., • Track all service lines discussed during demos and prospective communications through CRM entries. Onboarding & Post Sales Support (10%) • Ensure a smooth transition from sales to onboarding by providing accurate client information, actively participating in client kick-off meetings, and supporting the onboarding team to resolve any potential roadblocks. Your involvement helps set clear expectations and contributes to a seamless client experience from the very start., • Ensure deals have all the required documentation completed and submitted before hand-off, verified through CRM or deal folder audits., • Schedule client kick-off calls within 3 business days for closed deals, tracked via calendar or CRM., • Attend your assigned client kick-off calls, as recorded in calendar. Continuous Learning & Knowledge Sharing: (10%) • Stay informed on the latest product updates and industry trends to deliver compelling, high-impact demos. Actively engaging in internal training, contributing to team feedback sessions, and applying client insights to refine your approach are key to improving both presentation quality and customer satisfaction., • Attend internal trainings and continuing education sessions, tracked through attendance records., • Participate in internal training and share feedback with the team to continuously improve the sales and demo processes, • Regularly review and incorporate client feedback to enhance product presentations and overall customer satisfaction Required Skills/Abilities: • Minimum of 3 years of experience in a sales role that involved conducting demos, either in-person or virtually. Experience with EHR software or related technology is a plus., • Demonstrated ability to effectively present and sell software solutions, with a strong track record of meeting or exceeding sales targets., • Proficiency in using CRM software and other client management tools (Monday.com preferred), • Proven experience in a customer-facing role, with a strong sales background, • Strong understanding of EHR, Billing Software, or related healthcare solutions (preferred but not required), • High school diploma required, • Bachelor’s degree in healthcare or business admin preferred., • Prolonged periods sitting at a desk and working on a computer. Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of general bank-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Sales & Service - Is able to lead a team to achieve sales goals while balancing the needs of the customer. Coaches/teaches sales methods to those they supervise. Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Organizational Overview Founded in 2004, Cognitive & Behavioral Consultants (CBC) is a leading mental health organization committed to helping individuals and families thrive. CBC specializes in evidence-based therapies, providing high-quality psychological care to children, adolescents, adults, couples, and families. Our mission is twofold: • To create lasting, positive change for our clients through personalized, evidence-based treatment plans. Position Overview We are seeking a passionate and skilled Senior Clinical Psychologist to join our team. In this role, you will provide evidence-based therapeutic services, supervise and train junior staff, and contribute to our ongoing commitment to professional excellence and innovation. Key Responsibilities: Direct Clinical Care: • Provide 24 professional service units weekly, including individual, family, couples, parenting, and group therapy sessions., • Develop personalized treatment plans using evidence-based practices like CBT and DBT., • Diagnose mental health conditions, conduct assessments, and track client progress., • Collaborate with interdisciplinary teams to ensure high-quality care., • Supervise graduate externs, interns, post-docs, or junior staff, providing at least one hour of supervision weekly., • Engage in training activities, such as conducting workshops or facilitating educational sessions., • Participate in ongoing training opportunities and earn continuing education credits., • Provide consultation services to schools, organizations, and corporations., • Doctoral degree in Psychology with a minimum of 5 years of clinical practice in CBT and DBT., • At least 2 years of supervisory experience., • Competency in clinical assessment, diagnosis, and treatment of psychological disorders., • NY State license in good standing., • Strong interpersonal, communication, and team collaboration skills., • Competency in DBT with formal training and supervised clinical experience., • Active listening, critical thinking, and problem-solving skills., • Ability to establish and maintain positive interpersonal relationships., • Ability to sit, stand, and use a computer for extended periods. At CBC, we believe in fostering a workplace that empowers you to thrive professionally and personally. Joining our team means becoming part of a mission-driven organization where collaboration, innovation, and growth are at the heart of everything we do. Together, we create meaningful change in the lives of individuals and families. Here’s why you’ll love being part of CBC: Sign on Bonus: $10,000 Generous Paid Time Off: Recharge with ample paid time off to prioritize your well-being • 160 hours of paid vacation annually for licensed Psychologists, with progressive grants for administrative staff., • 16 hours of personal time off each year., • Paid holidays, including a floating cultural holiday., • 3 days (24 hours) annually for Continuing Education or Conference Days, supporting ongoing growth., • Comprehensive insurance programs, • Long-term disability benefits and salary continuation, • Lactation accommodations for new parents, • Employee Assistance Program (EAP) for confidential support, • Flexible Spending Accounts (FSA), • Health Savings Accounts (HSA), • Flexible hybrid opportunities available., • Transportation Benefit Plan (Pre-tax commuter and parking benefits), • Bereavement leave for immediate family members., • Voluntary Lifestyle Benefits (Pet Insurance and Legal Benefits plan), • Paid leave for jury duty and voting., • Collaborative Environment: Join a team that values empathy, cooperation, and mutual support, where your voice matters., • Diverse Career Opportunities: Shape your career path with roles that align with your interests and aspirations., • Work with Experts: Collaborate with world-renowned leaders in the field of psychology, gaining unparalleled insight and mentorship., • Family-Like Culture: Be part of a supportive, close-knit team that genuinely cares about your success and happiness. Take the next step in your career and help transform lives with CBC. Apply today! Cognitive & Behavioral Consultants (CBC) is an equal-opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Job Description DB US Holding Corporation is a U.S. subsidiary of the German passenger and logistics company, Deutsche Bahn AG (DB). The world-wide DB Group offers mobility and logistics services in over 130 countries. Every day, about 231,000 DB Group employees are committed to ensuring that their customers are provided with high quality mobility and logistics services and that the networks of the DB Group are operated and controlled efficiently. Location: White Plains, NY (1-2 times a week in office) Job Summary: The ideal candidate is hands-on and detail-oriented, with experience across all areas of accounting, and the ability to support financial planning, analysis, and budgeting activities. This is a highly visible role that contributes to both day-to-day operations and long-term financial management. Tasks & Responsibilities: Full-Cycle Accounting & Month-End Close: · Manage and perform all aspects of full-cycle accounting, including journal entries, accruals, prepaids, intercompany transactions, and fixed assets. · Lead and coordinate monthly and year-end close activities to meet internal and Group reporting deadlines. · Review and post standard and non-standard journal entries, including allocations, reclasses, and adjusting entries. · Reconcile all balance sheet accounts and ensure supporting documentation is complete and accurate. · Review trial balances, financial statements, and variance analyses before management review. · Upload financial results to the Group consolidation system in accordance with IFRS requirements. · Review and sign off on bank reconciliations, subsidiary ledger reconciliations, and debit/credit memos. · Serve as a backup for Accounts Payables with the ability to manage workflows, vendor setup, invoice processing, payment approvals, and employee expense reporting, ensuring compliance with company policies and familiarity with travel and expense management tools. Financial Reporting: · Prepare monthly, quarterly, and annual financial statements under U.S. GAAP, ensuring alignment with Group IFRS reporting. · Develop and maintain internal reporting packages, including actual vs. budget, variance, and trend analyses. · Prepare the annual budgeting process by compiling data, analyzing historical trends, and coordinating department submissions. · Provide financial insights and explanations of variances to support business decisions and resource planning. · Support financial presentations and management reporting for the CFO. Tax & Compliance: · Maintain and reconcile fixed asset registers; calculate monthly book and quarterly tax depreciation. · Prepare quarterly and annual U.S. GAAP/tax packages for submission to DB US Holding and the Group Tax Department. · Support the preparation and filing of U.S. sales and use tax, 1042 filings, BE-605, and other required regulatory reports. · Lead internal and external audit finance related audits. · Provide audit support by preparing schedules, reconciliations, and documentation for external and in-ternal auditors. Payroll Posting & Reconciliation: · Record and reconcile payroll journal entries received from ADP, ensuring proper account classification and documentation. · Maintain accurate records of payroll-related accruals, taxes, and benefits postings. Systems, Processes & Continuous Improvement: · Perform accounting operations primarily in QuickBooks, ensuring consistency and accuracy across entities. · Document and maintain standard operating procedures for recurring accounting and reporting activities. · Identify opportunities to improve efficiency, automation, and internal controls within the accounting processes. Collaboration & Leadership: · Work closely with the CFO, CEO, and Finance Teams of the Headquarters and subsidiaries for consistency and accuracy. · Serve as a key contact for accounting and reporting inquiries and act as a backup for the Controller during the transition. Requirements: · Bachelor's degree in Accounting, Finance, or equivalent professional experience. · A minimum of 5–7 years of progressive accounting experience. · Exceptional accuracy and organizational skills, with a proven ability to manage multiple priorities and consistently meet tight deadlines. · Strong organizational, time management, interpersonal, and verbal/written communication skills. · Advanced analytical and problem-solving abilities, with a track record of working independently and taking full ownership of projects. · Self-driven, adaptable, and eager to learn and implement new processes, tools, and skills. · Exhibits a solid work ethic characterized by punctuality, reliability, responsibility, diligence, integrity, respectfulness, and accountability. · Proficiency in QuickBooks required; experience with Microsoft Dynamics 365 Business Central is a plus. · Proficiency in Microsoft Office suite, including Excel, Outlook, and Word. · Must be equipped to work remotely, with a dedicated workspace and reliable internet connectivity. Physical Requirements: Employees may experience the following physical demands for extended periods of time, with or without reasonable accommodations: · Sitting, standing, walking or mobilizing (85-95%) · Keyboarding (80-90%) · Viewing computer monitor, tablet and cell phone screen requiring close vision (80-90%) Working Conditions and Travel: Well-lighted, heated and air-conditioned indoor office setting with adequate ventilation. Minimal overnight travel by land and air. Physical Requirements, with or without a reasonable accommodation: · Ability to work at a computer workstation for periods up to 6 hours at a time · Ability to speak on the telephone for a total of up to 3 hours per day · Ability to sit for up to 3 hours without breaks at meetings · Ability to walk and stand, or mobilize, for up to 4 hours without breaks at program site visits and meetings We offer an annual gross salary between $100,000 and $120,000 + bonus (USD) for full-time employment, depending on professional qualifications and experience. We offer a comprehensive, competitive benefits package. Our program is designed to promote employee health, financial security, and work-life balance, and includes: • Health, dental, and vision coverage with access to quality care and wellness resources, • Retirement savings options, including a 401(k) plan with employer contributions, • Paid time off and family leave DB US Holding Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements. DB US Holding Corporation complies with applicable state and local laws governing nondiscrimination in employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job DescriptionAbout Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: • The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Larchmont studio location.Key Responsibilities: Piercing: • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times., • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Training + Development:, • Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.What You Offer:, • Required Certifications: Active RN or LPN/LVN License., • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • Full-time schedule: 5 full days per week., • Weekend availability: 3 weekends per month.Benefits + Perks:, • Annual Base Salary between $65,000 - $75,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!, • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job Description From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience. The Sales Support base pay offers $18 hourly. What You’ll Do • Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service., • Assist with inventory and stock management, • Ensure maximization of storage and capacity in all product and supply categories, • Assist with the investigation and rectification of inventory discrepancies, • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts, • Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes, • Have proper understanding of BOH/FOH IT systems, including POS transaction, • Meet store and metric goals, • Ensure brand mission is brought to life and introduced to everyone that walks into our store, • Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed, • Maintain a knowledge and understanding of all policies and procedures, • Consistently act within the core values of rag & bone, • Identify opportunities to support the team in delivering best in class customer service, • The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service, • Be a Good Human - Be original, be authentic, • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters - Be disciplined, be competitive The Sales Support role is full-time and requires 32-40 hours per week. Benefits • Clothing Allowance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR lFCw71xnNq

Job Description Job Title: IT Support Assistant - POS & Access Setup Reports to: Senior Engineer Supervises: N/A Date last edited: July 24th, 2025 Position Summary: The IT Support Assistant is responsible for configuring and maintaining iPad and Access Point devices to support our department’s infrastructure. This entry-level position involves basic troubleshooting, device setup through MDM tools, and providing first-level support to users. The ideal candidate is detail-oriented, reliable, and comfortable working in a structured, process-driven environment. % Key Performance Areas Performance Measures 30% Device Configuration • Set up iPads using Apple Configurator and Addigy MDM, • Set up and label wireless access points Maintenance & Troubleshooting • Monitor device health and connectivity, • Perform routine checks and updates on deployed systems Documentation & Compliance • Follow established procedures and update logs consistently, • Maintain records of deployed hardware and software configurations Support & Collaboration • Provide support for user inquiries regarding iPads and Access Points, • Collaborate with IT staff to escalate and resolve more advanced issues, • Maintain positive and helpful communication with internal teams, • Learn and apply new technologies used in our infrastructure Education: • High school diploma or equivalent required, • 1–2 years of experience in an IT support or helpdesk role, • Experience with Apple Configurator and MDM systems Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Definition Physical Strength Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking The ability to convey information accurately by speaking to customers and other employees. Hearing Able to hear average or normal conversations and receive ordinary information. Visual Abilities Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. *Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job DescriptionSalary: $16-18/hr Part-time Night shifts Join our team as a part-time retail sales associate. Engage and connect with our customers; provide excellent customer service; learn customer interests and preferences and help them find new things to love. Integrity is a key value for our business and our brand. Retail associates must be mature, trustworthy, honest and diligent. Qualifications: • Good communication skills; ability to speak with customers and guests, promote an overall positive experience, and be an enthusiastic guide, • Skilled at instilling a positive atmosphere / creating a positive vibe, • Quick study as it relates to learning new games, operating toys, etc., • Mature, action-oriented and goal-driven, • Open to feedback, • Enjoys working in a team environment and achieving goals together, • Ability to use technology efficiently, for example proficient/ comfortable operating handheld barcode scanners, point-of-sale card terminals, multifunctional devices; familiarity with Windows and Mac computers, and Apple and Android mobile devices, • High school diploma or equivalent, some college preferred Responsibilities: • Greet and connect with store customers and event guests, • Increase customer satisfaction and loyalty through exceptional customer service, product knowledge and appropriate suggestions, • Become knowledgeable in all products offered, and in upcoming events, promotions, etc.; be able to converse with enthusiasts, collectors, hobbyists, etc. of all ages and interest levels, • As an ambassador of the store brand, maintain and demonstrate the companys values at all times, • Reset tables and ensure event spaces are clean and organized; assist customers and guests, • Complete sales transactions, perform basic math computations when needed, • Answer phone, respond to customer and guest inquiries, • Prepare the store for openings and closings, and maintain store appearance and product organization and availability throughout day, including: restocking and reorganizing displays and shelves; dusting, sweeping, wiping glass before opening, after closing and throughout day as necessary; opening and closing register (including responsibility for cash); opening and closing doors, windows, shades at appropriate times, • Continue to learn and participate in training opportunities to increase job knowledge Physical requirements: • Work to be performed primarily at 1 Bridge Street, Irvington NY at a bi-level sales floor separated by stairs, with additional office on second floor; minimal work outside 1 Bridge Street location may include support at outside events, expos, street fairs or local errands related to retail business and event space, as necessary, • Ability to assist customers in all areas of store, including carrying items between levels via stairs, • Ability to walk up and down stairs between retail spaces and second-floor office as necessary, • Ability to stand/sit for long periods of time, • Ability to lift and move boxes weighing up to 50lbs, • Ability to move furniture (with assistance of others, as needed)

Job DescriptionSalary: $16-18/hr Part-time Weekend shifts Join our team as a part-time retail sales associate. Engage and connect with our customers; provide excellent customer service; learn customer interests and preferences and help them find new things to love. Integrity is a key value for our business and our brand. Retail associates must be mature, trustworthy, honest and diligent. Qualifications: • Good communication skills; ability to speak with customers and guests, promote an overall positive experience, and be an enthusiastic guide, • Skilled at instilling a positive atmosphere / creating a positive vibe, • Quick study as it relates to learning new games, operating toys, etc., • Mature, action-oriented and goal-driven, • Open to feedback, • Enjoys working in a team environment and achieving goals together, • Ability to use technology efficiently, for example proficient/ comfortable operating handheld barcode scanners, point-of-sale card terminals, multifunctional devices; familiarity with Windows and Mac computers, and Apple and Android mobile devices, • High school diploma or equivalent, some college preferred Responsibilities: • Greet and connect with store customers and event guests, • Increase customer satisfaction and loyalty through exceptional customer service, product knowledge and appropriate suggestions, • Become knowledgeable in all products offered, and in upcoming events, promotions, etc.; be able to converse with enthusiasts, collectors, hobbyists, etc. of all ages and interest levels, • As an ambassador of the store brand, maintain and demonstrate the companys values at all times, • Reset tables and ensure event spaces are clean and organized; assist customers and guests, • Complete sales transactions, perform basic math computations when needed, • Answer phone, respond to customer and guest inquiries, • Prepare the store for openings and closings, and maintain store appearance and product organization and availability throughout day, including: restocking and reorganizing displays and shelves; dusting, sweeping, wiping glass before opening, after closing and throughout day as necessary; opening and closing register (including responsibility for cash); opening and closing doors, windows, shades at appropriate times, • Continue to learn and participate in training opportunities to increase job knowledge Physical requirements: • Work to be performed primarily at 1 Bridge Street, Irvington NY at a bi-level sales floor separated by stairs, with additional office on second floor; minimal work outside 1 Bridge Street location may include support at outside events, expos, street fairs or local errands related to retail business and event space, as necessary, • Ability to assist customers in all areas of store, including carrying items between levels via stairs, • Ability to walk up and down stairs between retail spaces and second-floor office as necessary, • Ability to stand/sit for long periods of time, • Ability to lift and move boxes weighing up to 50lbs, • Ability to move furniture (with assistance of others, as needed)

Job DescriptionSalary: $23 - $24 per hour Company Overview:Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position Title: Weekend Home Care Scheduling Coordinator Location: Saturday & Sunday, 2pm - 10pm, onsite at White Plains, NY Job Summary: The Weekend Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients during the weekends. Responsibilities include creating and maintaining staff schedules, confirming attendance, and communicating with the caregivers, patients, and their families while adhering to True Cares policies and procedures. He/she works to provide coverage and assistance to the Coordination Department for any and all staffing needs. Key Responsibilities: • Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange, • Assist the weekday Coordinators with any staffing challenges that can occur during the weekend, • Assist the Team Lead with coverage, • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues, • Ensure documentation is being updated for all of our caregivers and patients in HHAeXchange, • Verify caregivers attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the patients needs of care, • Handle and respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status and/or information; communicate with contracts for patient status, • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations, • Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers schedules and maintain a schedule of all services per month, • Verifies billed services against requested services, • Maintain patient confidentiality and privacy with dignity and respect, • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Job requirements: • High School diploma/ GED equivalent, • Knowledge of HHAeXchange is highly preferred, • Bilingual Fluency in Spanish, • Strong interpersonal and communication skills, • Able to deal with difficult or sensitive situations in person or on the phone, • Excellent customer service having empathy and patience in working for the elderly population, • Able to multitask and work in an extremely fast paced environment, • Ability to maintain a professional demeanor when handling issues