129 Best t customer service Jobs in Westfield, New Jersey (October 2025)

Round One Entertainment Inc.

Bowling and Events Manager

18 days ago

Elizabeth

Job Description The Bowling Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments. Essential Duties: • Responsible for the sales and profit projections of bowling/karaoke department., • Meets or exceeds sales goals through the efficient execution of Company policies and procedures., • Be consistently on the floor to provide personal sales support and trouble shoot store., • Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals., • Provides operational and customer service training for BO/KA employees at all levels., • Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc., • Writes and/or updates operations manual for departments to include day-to-day procedures., • Prepares and presents performance evaluations and counseling notices to direct reports., • Knows and understands department’s employees’ job responsibilities., • Proactively supports any promotional activities within the store and contribute to an effective working environment., • Assists Marketing Department with ideas to help increase store traffic upon request., • Conducts alcohol and age restriction control in accordance with company policies., • Maintains confidential discussions of employees’ increases, promotions or transfers., • Reports all irregular issues and problems to store management for solution., • Assist in ensure that facility is always clean and organized., • Performs all shift duties as required by General Manager., • Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments., • Develops a diverse, high performance team by coaching, counseling and mentoring., • Reviews department time sheets for accuracy of hours and overtime., • Assists with new hire orientation for store employees., • Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed., • Audits refund and/or credits against itemized sales from previous day., • Audits cash drawers and transactions., • Audits and track special events., • Creates Daily Audit Report with sales information and auditing discoveries for store management., • Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel., • Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances., • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention., • Contributes to improvement or more efficient and less expensive ways and means in store processes., • Assists in the research and development of resources that create timely and efficient store workflow., • Performs special projects and other miscellaneous duties as assigned by Executive Management., • Assists in the maintenance and/or update of store IIPP and OSHA records., • Maintains high ethical standards in the work place., • Maintains good communication with general management, customer service associates and outside contacts., • Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries., • Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success., • Strong operational skills with focus on great time management., • Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable. While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud. Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required. Benefits: Paid Time Off (PTO), Health, Medical, Dental, 401(K) with company matching If interested, please submit your resume or apply online at . Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information! Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences tRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. \r\n\r\nRound One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences t

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