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Job DescriptionHVAC Service Technician Location: Buffalo, NY Company: T-Mark Plumbing, Heating, Cooling & Electric About T-Mark T-Mark Plumbing, Heating, Cooling & Electric has been serving Western New York homeowners for decades by providing exceptional service and trusted home comfort solutions. We are committed to investing in our employees, delivering outstanding customer experiences, and building a culture where technicians can grow and succeed. Position Summary T-Mark is seeking an experienced HVAC Service Technician to diagnose, repair, maintain, and service residential heating and cooling systems. The ideal candidate is a strong troubleshooter who enjoys working directly with customers, takes pride in delivering quality work, and is committed to providing an exceptional customer experience. Responsibilities • Diagnose, troubleshoot, repair, and maintain residential HVAC systems., • Perform preventative maintenance on heating and cooling equipment., • Identify system issues and provide customers with repair and replacement options., • Educate homeowners on equipment performance, maintenance, and energy-saving opportunities., • Maintain accurate service records and documentation., • Ensure all work is completed safely and in compliance with company standards and industry regulations., • Communicate effectively with customers, dispatchers, and management., • Participate in ongoing training and development programs., • Maintain company vehicle, tools, and equipment., • Deliver a best-in-class customer experience on every service call.QualificationsRequired, • Minimum 2+ years of residential HVAC service experience., • Strong diagnostic and troubleshooting abilities., • Experience servicing furnaces, air conditioners, heat pumps, and related residential HVAC equipment., • Valid driver's license with an acceptable driving record., • Strong customer service and communication skills., • Ability to work independently while maintaining a team-first attitude.Preferred, • EPA Universal Certification., • NATE Certification., • Experience with ServiceTitan., • Experience with indoor air quality products, humidifiers, and ductless mini-split systems., • Sales and customer education experience.Skills & Attributes, • Strong mechanical aptitude., • Problem-solving mindset., • Professional appearance and demeanor., • Dependable and self-motivated., • Ability to build trust and rapport with customers., • Commitment to safety and quality workmanship.Compensation & Benefits, • Competitive Pay, • Medical, Dental, and Vision Insurance, • 401(k) with Company Match, • Paid Time Off and Paid Holidays, • Company Vehicle, • Company-Provided Uniforms, • Ongoing Training and Career Development, • Advancement Opportunities, • Year-Round WorkWhy Join T-Mark? At T-Mark, you'll join a team that values hard work, customer service, and professional growth. We provide the tools, training, and support needed to help our technicians build long-term careers while serving homeowners throughout Western New York. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview CTG is seeking to fill a Mortgage Processor opening for our client in Cheektowaga, NY. Location: Cheektowaga, NY Duration: 6 months Overview: The Mortgage Processor will be responsible for processing conventional and government loan requests in accordance with product, underwriting, and state-specific guidelines. This role requires effective communication and collaboration with various stakeholders to ensure a seamless loan application experience. Primary Responsibilities: • Maintain effective communication with customers, brokers, loan officers, and co-workers throughout the loan application process., • Work with internal departments and external organizations to gather necessary documentation for loan processing, such as Verification of Employment, IRS Transcripts, and appraisals., • Notify all parties immediately of any irregularities concerning mortgage guidelines., • Monitor and update credit reports, appraisals, and income documentation to ensure compliance with underwriting conditions., • Perform administrative duties, including preparing commitment letters and updating loan conditions., • Ensure adherence to all regulatory requirements and guidelines., • Identify and escalate risk-related issues to management as needed., • Promote an environment that supports diversity and aligns with the M&T Bank brand., • Maintain internal control standards and implement audit points in a timely manner., • Complete other related duties as assigned. Scope of Responsibilities: This role involves close collaboration with internal and external customers, including co-workers, borrowers, and loan officers. Supervisory/Managerial Responsibilities: This position does not have supervisory responsibilities. Education and Experience Required: • Associate's degree with a minimum of one year of mortgage industry experience, or two years of equivalent work experience. In lieu of a degree, three years of equivalent work experience with at least one year in the mortgage industry., • Six months of specific M&T Bank mortgage processing experience plus an additional 6-12 months in customer service or financial services is also acceptable., • Proficiency in PC skills, including spreadsheet, word processing, email, and PDF software. Education and Experience Preferred: • Strong decision-making skills based on provided information., • Knowledge of product, investor, and compliance requirements., • Ability to adapt to a fast-paced and changing mortgage environment., • Strong organizational skills with multitasking capabilities., • Excellent verbal and written communication skills., • Strong attention to detail and prioritization abilities., • Ability to work both independently and as part of a team., • Reliable work ethic and dependability. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you!

Job Description Overview CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY. Location: Buffalo, NY Duration: 12 months Overview: Completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners. Primary Responsibilities: • Respond to and resolve Service Desk escalations based on outcomes of previous incidents., • Create/document procedures for work orders and request-based tasks., • Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues., • Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates., • Schedule maintenance changes to minimize operational risk., • Participate in cross-functional project work; lead technical teams and provide design input., • Document and improve SOP and maintenance tasks for efficiency., • Understand and adhere to the Company’s risk and regulatory standards, identifying risk-related issues needing escalation to management., • Promote an inclusive environment reflecting the M&T Bank brand., • Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues., • Complete other related duties as assigned. Scope of Responsibilities: • Oversee job scheduling and migration activities, ensuring compliance with organizational standards., • Collaborate with application teams for quality assurance and incident resolution., • Provide technical assistance for disaster recovery preparation and testing. Supervisory/Managerial Responsibilities: • Lead technical teams within projects and guide less experienced staff on processes. Education and Experience Required: • Minimum of 6 years’ higher education and/or work experience., • Experience reading and digesting technical information., • Detail-oriented with proven written and verbal communication skills., • Strong customer focus and ability to manage multiple work priorities. Education and Experience Preferred: • Bachelor’s degree in a technology-related field., • Minimum of 7 years’ higher education and/or work experience., • Certifications or special training in related technologies. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you!

Job Description Overview CTG is seeking to fill a Mortgage Closing Specialist I opening for our client in Cheektowaga, NY. Location: Cheektowaga, NY (hybrid remote) Duration: 12 months Overview: As a Mortgage Closing Specialist I, you will serve as a critical liaison for gathering information necessary for the issuance of Closing Disclosures (CD). This role requires attention to detail as you assist our centralized Disclosure team, monitor and review reports and spreadsheets related to loan estimates and change circumstances for residential mortgage closings. Your collaboration with various parties will ensure timely closings while maintaining accuracy and compliance with all relevant guidelines. Primary Responsibilities: • Assign pipeline reporting to title reviewers and manage the title review process., • Communicate effectively with all parties involved in the closing process, including customers, brokers, loan officers, and settlement agents., • Work with internal departments and external organizations to obtain necessary documentation for closings., • Conduct thorough reviews of files to ensure compliance with State and Federal guidelines, including verifying employment for income-qualified borrowers., • Monitor and review reports and spreadsheets related to loan estimates and change circumstances., • Follow up on rate lock and document expirations., • Ensure completeness and accuracy of documentation submitted for CD issuance., • Proactively liaise with Settlement Agents to gather required information., • Monitor close dates and communicate any changes promptly., • Adhere to compliance and operational risk controls as per Company and regulatory standards., • Support a diverse environment that reflects the M&T Bank brand., • Complete other related duties as assigned. Scope of Responsibilities: • Collaborate closely with internal and external customers, including co-workers, borrowers, and Settlement Agents. Supervisory/Managerial Responsibilities: • This position does not include supervisory responsibilities. Education and Experience Required: • Associate's degree with a minimum of 1 year prior business experience, or at least 1 year of combined M&T Closing experience and customer service experience. In lieu of a degree, a combined 3 years of higher education and/or work experience, including at least 1 year of relevant experience., • Strong PC skills with proficiency in spreadsheet, word processing, and email software., • Ability to make informed decisions based on provided information., • Detail-oriented with the ability to adapt in a fast-paced mortgage environment., • Excellent verbal and written communication skills., • Strong attention to detail and organizational skills. Education and Experience Preferred: • Prior experience in Mortgage Closing at a lender, title company, or settlement agent's office., • Familiarity with departmental software., • Knowledge of product, investor, and compliance requirements. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you!

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Not Applicable High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology Bilingual based on branch needs Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Buffalo, New York, United States of America

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Not Applicable High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology Bilingual based on branch needs Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Williamsville, New York, United States of America

Overview: Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Manages daily administration of assigned transactions, including delivering exceptional service to clients, ensuring all internal controls are satisfied. Works with internal partners as appropriate.Primary Responsibilities:Monitor relevant administrative and operational systems, databases and activity related to accounts of moderate to significant intricacy, complexity and level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines.Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts.Coordinate activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required.Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required.Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner.Complete various account administration activities of moderate to significant intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing. Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone and prepare fee proposals to support new business opportunities. Evaluate fees for suitability and conformance with fee schedules. Partner with Fee Billing to monitor and timely collect aged receivables.Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business including representing GCM at transaction closings, attending and chairing client meetings and presentations and preparing relevant documentation to support the attraction, retention and expansion of client relationships.Identify areas, based on transaction knowledge and fees charged, where revenues can be increased by charging additional fees when services change; advise management of these opportunities. Implement approved fee increases, fee discounts and waivers as identified or instructed and per established controls and procedure.Provide coverage and support for other Relationship Mangers within assigned Section/Unit as required by absence.Represent GCM and/or lead departmental projects and Corporate initiatives on a periodic basis.Assist management with the development and operation of business products and processes.May supervise and/or mentor less experience associates.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Education and Experience Required:Bachelor's degree and a minimum of 2 years’ client service experience in Global Capital Markets products or markets,OR in lieu of a degree,A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ client service experience in Global Capital Markets products or marketsHigh level of proficiency with personal computers as well as pertinent softwarePrior experience reading, analyzing and interpreting legal documentsPrior experience calculating amounts such as discounts, interest, commissions and percentagesFamiliarity with corporate structures, relevant laws and regulationsProven problem-solving skillsStrong verbal and written communication skillsStrong analytical skillsEducation and Experience Preferred:CCTS (Certified Corporate Trust Specialist) certificationWorking knowledge of pertinent specialized internal software applicationsManagerial or leadership experienceDemonstrated sense of ownership in jobs or projectsM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,000.00 - $148,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NYType: Full time

Overview:As a Senior Service Designer on the M&T Experience Design & Innovation team, you will lead the design of service and touchpoint experiences within the Commercial Bank.Primary Responsibilities:Lead team members dedicated to one or more opportunity spaces; connect to broader experience vision.Ideate and conceptualize service concepts aligned to strategies defined by product and workstream leads and provide recommendations for implementation.Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.Perform user/customer research in partnership with our User Experience Research team.Translate user/customer insights into opportunity spaces for providing differentiating service experiences.Strategically choose and apply the service design tools and methods (e.g., journey maps, service blueprints) that best fit the strategic outcomes of the program.Contribute example service design best practices for M&T Bank.Work closely with peers from Product, Process, Finance, Research, Analytics, and Technology.Communicate rationale to partners and collaborate with cross-functional peers.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Scope of Responsibilities:The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.Managerial/Supervisory Responsibilities:NoneEducation and Experience Required:Bachelor's degree in Service Design, Human Computer Interaction, Strategic Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant work/service design experienceBackground in the design/user experience field, preferably demonstrated through an online portfolioExperience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designsHands-on experience designing for a variety of digital touchpoints and non-digital channelsExperience with conceptualization, ideation, and iterative prototyping, and with employing various methods to prototype service concepts such as staging and role-playing approachesAbility to mentor and educate others on the value and principles of good experience designTeam player who is comfortable navigating ambiguity within a self-directed cultureAbility to establish strong working relationships with colleagues, clients, and key stakeholdersExperience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and WebexProficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design communityProficiency in industry best practices for digital and non-digital products and servicesExperience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinkingEducation and Experience Preferred:Core Competencies:Customer Centric – Outside in perspective with a focus on improving the customer experienceCuriosity – Seeks out ways to improve the customer experienceResilient – Respectful of broad opinions and makes tough calls with easeDriven & Prioritization – Self-motivated and knows how to say noChallenges assumptionsDecisive & Lead Taking – Sense of urgency with an ability to inspire followersTakes ownership with a strong sense of accountabilityInterdependent – Communicates and convenes others; reaches across boundariesContinuously seeks out ways to improveFamiliarity with design systemsExperience in financial services industry a plusConsulting Experience is a plusWork Model & Office Locations:This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:345 Main Street, Buffalo, NY115 Federal Street, Boston, MA1 Light Street, Baltimore, MD1350 I Street NW, Washington, DC1100 North Market Street, Wilmington, DE277 Park Avenue, New York, NY850 Main Street, Bridgeport, CT77 Pine Street, Burlington, VTAnticipated Travel Requirements:Employees in this position should be prepared to travel at least once per month.Travel frequency may fluctuate based on business demands and the nature of assigned projects.Employees located outside the Buffalo market are generally expected to travel more frequently than those already based thereM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NY; Washington, DC; Baltimore, MD; Burlington, VT; Boston, MA; Wilmington, DE; New York, NY; Bridgeport, CTType: Full time

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Consistently meets with business partners to review customer deals. Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community. Researches prospects, and asks for referrals with current customers. Actively recruits and selects talent to fill positions within Retail and/or M&T Bank. Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Demonstrates and coaches M&T sales processes. Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager. Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities. Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved. Branch Managers generally have direct reporting responsibility for branch staff. Bachelor's degree, OR in lieu of degree, Four (4) years' relevant experience. Minimum three years sales experience Minimum two years' managerial experience or proven leadership abilities. At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months. M&T Business Banking Specialist within 18 months of hire. Demonstrated strong knowledge of Business Banking products, services and client relationship management. M&T Way Certified Precision Leadership Certified Bi-lingual/Spanish preferred Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets. Experience with Internet and email preferred. Demonstrated sales/business development experience and success. Has fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Strong organization, time management, and prioritization skills. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Williamsville, New York, United States of America

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large and/or highly complex clients. Serves as point of contact for client regarding daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility. • Oversee client relationships, making appropriate recommendations for routine internal business activities., • Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies., • Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner., • Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources., • Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business., • Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role., • Provide and maintain appropriate levels of controls to minimize losses., • Provide effective support of team members., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Promote an environment that supports belonging and reflects the M&T Bank brand., • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties as assigned. The position may provide guidance to less experienced personnel or other staff. Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact. Strong focus on customer service and satisfaction. Strong verbal and written communication skills. Bachelor's degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact. CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus. Strong skills in pertinent software applications, with ability to learn new applications. Experience working in a team environment. Strong interpersonal skills with ability to build significant level of trust with clients. Self-confident. Proven ability to work well with highly capable and successful individuals. Strong analytical ability. Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit. Experience contributing to positive working relationships and maintaining integrity and professionalism. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Buffalo, New York, United States of America

Be the Friendly Voice Our Customers Count On! At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience. If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you. • Answer incoming customer calls and assist with scheduling service appointments, • Provide outstanding customer service on every interaction, • Help customers with questions, concerns, and appointment requests, • Accurately enter customer information and service details into company software, • Communicate effectively with dispatchers, technicians, and customers, • Resolve customer concerns professionally and efficiently, • Manage multiple tasks while maintaining accuracy and attention to detail, • Support the team in delivering a five-star customer experience, • Assist with outbound calling campaigns as needed, • Help maintain appointment schedules and maximize booking opportunities, • 1+ years of customer service experience, • Experience working for a residential HVAC, plumbing, electrical, or home services company is required, • Strong understanding of how residential service businesses operate, • Experience scheduling service calls and supporting technicians, • Service Titan experience strongly preferred, • Strong verbal and written communication skills, • Ability to handle high-volume customer interactions, • Strong problem-solving and conflict resolution skills, • Excellent attention to detail and accuracy, • Ability to multitask and stay organized in a fast-paced environment, • Customer-focused mindset with a positive, professional attitude, • Dependable, team-oriented, and eager to learn, • Previous CSR, dispatcher, or call center experience in the home services industry, • Experience with memberships and maintenance agreements, • Experience with outbound calling and rehash campaigns, • Experience booking appointments and converting inbound opportunities, • Familiarity with HVAC, plumbing, electrical, or drain service terminology, • $21-$23 per hour, • Medical, dental, and vision insurance, • Paid time off and paid holidays, • 401(k) with company match, • Career growth opportunities, • Ongoing training and development, • Supportive team environment, • Stable, year-round company Join the T-Mark Team This is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment. If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Provides guidance to less experienced personnel. • Submit and/or approve activity for processing in a timely and accurate manner and based on client directives., • Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed., • Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested., • Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards., • Maintain client communications on regulatory, legal, accounting and trust matters., • Complete client billing and resolve aged receivables for client accounts., • Remain current on industry trends and regulatory items., • Partner with Client Development to look for cross-selling and growth opportunities with assigned clients., • Provide guidance to less experienced personnel., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Promote an environment that supports belonging and reflects the M&T Bank brand., • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties as assigned. Bachelor's degree and a minimum of 2 years' relevant experience, OR in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' relevant experience. Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software. Detail-oriented. Excellent customer service skills. Excellent verbal and written communication skills. Proven organizational skills. Proven leadership skills. Proven problem-solving skills. Strong decision making skills. Bachelor's degree in Finance or Business. Minimum of 4 years' relevant experience. Retirement or Trust administration experience. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Buffalo, New York, United States of America

OverviewM&T Bank is at a pivotal moment of growth and transformation, and we’re seeking a senior technology leader to help shape the future of our Commercial Technology organization. We offer the best of both worlds: the agility and entrepreneurial spirit of a mid-sized institution, combined with the scale, stability, and sophistication of a top-tier financial institution. With a strong capital foundation and an expanding national footprint, we are well positioned for continued innovation and growth.Reporting to the CIO of Commercial Technology, this role will lead the engineering strategy and execution for Commercial and Business Banking Sales, Lending, and Credit Technology including a team size of ~ 90 (mix of FTE and contractors. This executive will play a critical leadership role in delivering modern, scalable, and client-centric technology solutions that enable revenue growth, strengthen credit and lending capabilities, and enhance banker, customer, and operational experiences across key Commercial and Business Banking platforms.Relocation to Buffalo, NY is required, as this is a hybrid role.Primary ResponsibilitiesLead Domain Technology Strategy & ExecutionDefine and execute the technology roadmap for Commercial and Business Banking Sales, Lending, and Credit platforms, ensuring alignment with enterprise architecture, business strategy, risk requirements, and client experience objectives.Drive delivery across a portfolio of high-impact initiatives, including:Commercial and Business Banking sales enablement platformsLending origination, underwriting, and decisioningCredit platforms and workflow solutions supporting policy, adjudication, and portfolio managementBanker-facing and client-facing digital capabilities supporting lending and relationship managementWorkflow, onboarding, servicing, and operational efficiency toolsData and integration capabilities that support growth, decision-making, and risk management within Commercial and Business BankingEngineering & Solution LeadershipLead multiple engineering teams responsible for building, integrating, modernizing, and supporting critical Commercial and Business Banking platforms.Develop scalable, secure, resilient, and high-performing technology solutionsEstablish engineering best practices across SDLC, DevOps, automation, and platform reliabilityEnsure strong architectural alignment across platforms, systems, and lines of businessProvide strategic and hands-on technical direction to engineering leaders and teamsDrive simplification, standardization, and modernization across the application portfolioBusiness & Cross-Line CollaborationAct as a trusted advisor and strategic technology partner to business stakeholders across:Commercial BankingBusiness BankingSales, Lending and Credit organizationsRisk and Operations partnersTech, Data & CybersecurityProvide strategic input to help shape product roadmaps, prioritize investments, improve operating efficiency, and deliver differentiated customer and banker experiences.Drive Innovation & ModernizationChampion transformation initiatives across Sales, Lending, and Credit ecosystems by:Replacing or upgrading legacy platforms with modern, cloud-enabled technologiesImproving workflow automation, straight-through processing, and digital capabilitiesIntroducing emerging technologies to enhance customer experience, colleague productivity, and operational efficiencyDriving continuous improvement across platforms, processes, and delivery modelsAdopting AI-enabled delivery practices in line with bank policy, governance, and standardsOperational Excellence & DeliveryEnsure strong execution across all technology initiatives within the domain and across the enterprise migration portfolio.Oversee delivery timelines, budgets, priorities, and resource allocationMaintain high standards of system performance, reliability, scalability, and supportabilityTrack and report on key performance indicators, outcomes, and delivery healthPartner with the CIO and senior leadership on strategic planning, execution, and prioritizationEnsure effective incident management, resiliency planning, and service continuityVendor & Product ManagementManage strategic vendor relationships and product ecosystems supporting sales, lending, and credit capabilities.Evaluate and implement third-party solutions where appropriateOptimize vendor performance, value realization, and cost efficiencyEnsure vendor-supported products align with long-term business and technology strategyManage product lifecycle considerations, including upgrades, integrations, and decommissioningRisk, Compliance & GovernanceMaintain strong governance and controls across all supported platforms and transformation initiatives.Ensure compliance with regulatory requirements, internal risk frameworks, and technology standardsProactively identify and mitigate operational, technology, and delivery risksPartner with Risk, Audit, Compliance, and Information Security teams to ensure adherence to standards and readiness for reviewEnsure controls are embedded into technology solutions, delivery practices, and platform operationsPeople Leadership & CultureLead and develop a team of engineering leaders and technologists while fostering strong collaboration across peer leadership teams.Build and sustain a culture of innovation, accountability, collaboration, and inclusionLead, coach, and develop high-performing teams and leadersAttract, retain, and grow diverse technology talentProvide mentorship and career development opportunities across the organizationInfluence beyond direct reporting lines to drive enterprise outcomes across a matrixed environmentEducation and Experience RequiredCombined minimum of 15 years of higher education and/or work experience, including:Minimum 4 years of engineering and/or architecture experienceMinimum 11 years of large technology management and/or program leadership experience, including people leadershipMinimum 5+ years of managerial experience leading technical teams and senior technology leaderswantDeep understanding of Commercial and/or Business Banking technology, particularly in sales, lending, credit, origination, underwriting, decisioning, servicing, and workflow platformsProven experience delivering complex, multi-system technology initiatives across multiple business and technology stakeholdersStrong knowledge of system development life cycle (SDLC), architecture, integration patterns, and enterprise delivery practicesDemonstrated success leading multiple teams across different business domains and influencing in a matrixed environmentExperience leading large-scale modernization or infrastructure transformation initiativesStrong ability to influence executive stakeholders across business and technology functionsExperience delivering solutions using Agile methodologiesEducation and Experience PreferredBachelor’s or Master’s degree in Computer Science, Engineering, or a related fieldStrong experience in financial services, particularly Commercial Banking, Business Banking, Lending, or CreditExperience supporting multiple lines of business and enterprise-wide technology initiativesStrong understanding of modern engineering practices, including cloud, APIs, microservices, DevOps, and platform modernizationExperience leading or supporting data center migration, hosting transformation, or large-scale infrastructure modernization initiativesAbility to translate business strategy into technology execution and measurable outcomesExperience delivering solutions using the Scaled Agile FrameworkExceptional problem-solving, communication, and executive presentation skillsM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $201,200.00 - $335,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NYType: Full time

Overview:Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives, or strategically important short-term engagements for senior management that deliver business outcomes. This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution. In-depth expertise in strategy and innovation methodologies for enterprise Transformation Delivery including Program/Project Management, problem statement and Scope Definition, Process Re-engineering, Organizational Change Management, Performance Measurement, and Customer Experience. This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution. Primary Responsibilities:Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives, or strategically important short-term engagements that deliver business outcomes.Responsible for the directly managing and driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.Provide transparency to senior leadership of progress of initiatives.Develop and tailor communications content and artifacts used across various levels in the organization on highly complex business initiatives with high attention to detail and quality.Ensures follow up on all critical items and drives accountability through documentationLearn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.Proactively leverages and encourages others on use of multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated. Build relationships and participate in engagement management with senior stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes; learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.Develop and rely upon relationships across the organization to break down silos and stay connected to changes going on in the bank.Responsible for educating team members by leveraging deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.Lead work groups and individuals with diverse views to develop and provide strategic recommendations and encourage innovationProvide execution certainty by setting pace and driving accountability working along side senior leaders to drive decisions Encourage the team to champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion. Apply resourcing approaches and conduct prioritization efforts to ensure the best resources are allocated effectivelySupport business in defining outcomes and key measures of success for transformation initiatives.Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption for adoption across the organization. Mentor and coach Enterprise Transformation Delivery team members and others within their team to take ownership of their developmentUnderstand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Supervisory/Managerial Responsibilities:May manage a teamEducation and Experience Required:Bachelor’s degree and a minimum of 7 years’ work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experienceStrong verbal and written communication skillsDetail-orientedProven intellectual curiosityProven leadership skillsDemonstrated cognitive bandwidthEducation and Experience Preferred:Relevant financial services industry experience preferred.Minimum of 5 years’ project, program or portfolio management experience, specifically with large-scale transformation projectsPrior experience leading organizational changeBachelor's degree from an accredited college/university; MBA or MS preferred. PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification.Prior management consulting or comparable client service experience a plusWork Model & Office Locations:This role follows a hybrid work model, requiring onsite presence four days per week.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NY; Baltimore, MD; Boston, MA; Rockville, MD; Wilmington, DEType: Full time

Job DescriptionElectrical Installer \uD83D\uDCCD Buffalo, NY \uD83D\uDCB0 $65,000-$80,000 per year Looking for a Company That Actually Appreciates Great Electricians? At T-Mark Plumbing, Heating, Cooling & Electric, we're looking for an experienced Electrical Installer who takes pride in doing quality work and enjoys tackling a variety of projects. From whole-home rewires and Generac generators to EV chargers and commercial upgrades, no two days are the same. If you're ready to join a team that values your skills, supports your growth, and keeps you busy year-round, we'd love to meet you! What You'll Do • Install and troubleshoot residential electrical systems, • Perform service upgrades and install 120V & 240V circuits, • Install Generac generators (whole-home and 16-circuit systems), • Install EV chargers, hot tub circuits, pool wiring, and low-voltage lighting, • Complete whole-home rewiring projects, • Perform commercial service upgrades, lighting upgrades, and motor/control system installations, • Follow NEC 2023 code and company safety standards, • Deliver outstanding customer service on every jobWhat You Bring, • 3+ years of residential electrical installation experience, • Experience with service upgrades, generators, EV chargers, rewires, and troubleshooting, • Experience with light commercial electrical work, • Working knowledge of the 2023 National Electrical Code (NEC), • Valid driver's license and your own hand tools, • Positive attitude, strong work ethic, and pride in quality craftsmanshipWhy You'll Love Working Here, • $65,000-$80,000 per year, • Company vehicle, • Medical, Dental & Vision Insurance, • 401(k) with Company Match, • Paid Time Off & Paid Holidays, • Company uniforms, • Year-round work, • Ongoing training and career growth, • Supportive team that has your back⚡ Ready to build your future with T-Mark? Apply today and join a team that values great people and great work! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionApprentice Electrician Location: Buffalo, NY Company: T-Mark Plumbing, Heating, Cooling & Electric Earn While You Learn at T-Mark! Looking for more than just a job? Ready to build a career in a trade that's always in demand? T-Mark is looking for a motivated Apprentice Electrician who wants to learn from experienced professionals, gain hands-on experience, and build a long-term career in the electrical trade. Whether you have some experience or are just getting started, we're looking for someone with a strong work ethic, a positive attitude, and a desire to learn. What You'll Do • Assist licensed electricians with residential electrical service and installation work, • Learn to troubleshoot and diagnose electrical issues, • Install outlets, switches, lighting fixtures, ceiling fans, and electrical components, • Assist with panel upgrades, wiring projects, and electrical repairs, • Load and unload tools, materials, and equipment, • Maintain clean and organized job sites and company vehicles, • Follow company safety procedures and electrical codes, • Communicate professionally with customers and team members, • Participate in ongoing training and developmentWhat We're Looking For, • Desire to build a long-term career in the electrical trade, • Strong work ethic and dependable attendance, • Positive attitude and willingness to learn, • Mechanical aptitude and ability to work with hand and power tools, • Ability to follow directions and work as part of a team, • Professional communication and customer service skills, • Valid driver's license with a clean driving record, • Ability to pass a background check and drug screeningPreferred Qualifications, • Previous electrical, construction, or trade experience, • Electrical apprentice registration, • Experience using hand and power tools, • Basic understanding of electrical systems and safety practices, • Residential electrical experience, • Ability to read blueprints or wiring diagramsPhysical Requirements, • Ability to lift and carry 75+ pounds, • Ability to work on ladders and in tight spaces, • Ability to bend, kneel, climb, and work in varying weather conditions, • Ability to work safely around electrical systemsWhat We Offer, • Competitive pay, • Medical, dental, and vision insurance, • Paid time off and holidays, • 401(k) with company match, • Ongoing training and development, • Advancement opportunities, • Year-round work, • Supportive team environment, • The opportunity to earn while you learn and build a rewarding careerStart Your Electrical Career with T-Mark If you're motivated, dependable, and ready to learn a valuable trade from experienced professionals, we'd love to hear from you. Join T-Mark and build a career with a company that invests in your future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.