Backend Team Manager (IT)
5 days ago
Lakewood
Job DescriptionSalary: $90,000-$110,000 annually Backend Team Manager Summary The Backend Team Manager leads the Backend Project Technicians (Level 1 and Level 2) and is responsible for ensuring backend project work is delivered on time, within scope, and with high technical quality. This role combines people, leadership, resource planning, quality assurance, and cross-functional coordination to support successful project delivery. The Backend Team Manager plays a critical role in maintaining team performance, preventing resource bottlenecks, enforcing standards, and identifying project risks early to keep implementations on track. Key Responsibilities Resource Planning & Task Alignment • Review project scopes and align backend resources based on technical complexity and technician skill sets, • Ensure proper backend technician coverage across all project phases within ConnectWise Manage workplans, • Monitor active project workloads to prevent overcommitment or resource gaps, • Supervise and support Backend Project Technicians (L1L2), • Approve PTO requests in alignment with project demands and team capacity, • Conduct regular 1:1 meetings focused on performance, challenges, engagement, and growth, • Lead quarterly performance and development discussions, including career pathing and skills progression, • Ensure consistent adherence to backend deployment SOPs and technical standards, • Monitor backend task progress in ConnectWise Manage to ensure work is completed on schedule and within budgeted hours, • Identify tasks approaching or exceeding allocated time and partner with Project Managers to determine root cause and corrective action, • Enforce accountability for timely, accurate, and complete time entry across all backend project work, • Ensure backend deliverables meet documentation and configuration standards to support clean handoffs to Service teams, • Audit project documentation including network diagrams, system configurations, SharePoint structures, and migration records for accuracy and completeness, • Review backend communications and project notes to ensure critical issues are tracked and resolved, • Partner with technicians on escalations, complex implementations, and final technical validationparticularly for migrations and infrastructure deployments, • Serve as the primary liaison between Backend Technicians and Project Managers to align scope, expectations, and timelines, • Escalate project risks, resourcing concerns, or recurring technical challenges to the Director of Projects or Engineering leadership, • Experience:35+ years in an MSP or similar IT services environment, with progressive technical responsibility, • Technical Expertise:, • Windows operating systems, • Microsoft 365 / Office 365, • Active Directory and Intune, • Network infrastructure (SonicWall, UniFi, switching, routing, wireless), • Systems & Tools:Experience with RMM platforms (e.g., ConnectWise RMM) and PSA/ticketing systems (e.g., ConnectWise Manage, ServiceNow, Zendesk), • Networking Knowledge:Strong understanding of IP networking, DNS, DHCP, VPNs, VLANs, and Wi-Fi, • Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud, • Familiarity with scripting or automation (PowerShell, Bash, or similar), • Experience with monitoring tools (e.g., NinjaOne, Auvik), • Proficiency with documentation platforms such as IT Glue or SharePoint, • Relevant industry certifications (CompTIA, Microsoft, or similar) Benefits: • Nationwide medical insurance, • Dental insurance, • Life insurance gifted to all employees, • Long-term disability insurance gifted to all employees, • 401k and company matching, • Generous PTO policy, • HSA and FSA options, • Paid training and certification assistance, • Flexible working schedule, • $500 sign-on bonus, • Team building events We are an Equal Opportunity Employer!