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Customer Service Representative (Remote)

Smart Merchant Payment is a leading provider of payment processing solutions for businesses of all sizes. We are committed to delivering exceptional service and innovative financial products to our clients. We strongly believe in taking care of our employees, and that starts with exceptional training and support. We are a dynamic and forward-thinking company dedicated to providing our employees with the best possible support and resources. Our commitment to excellence extends to every aspect of our organization, and we are looking for a Customer Service Representative who shares our passion for delivering top-notch service. Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued clients, providing timely and effective solutions to their inquiries and issues. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and courteous manner • Resolve customer complaints and issues efficiently, ensuring customer satisfaction • Provide accurate information about Aeon Payment Services’ products and services • Process payments and handle account-related tasks as needed • Maintain detailed and accurate customer records • Escalate complex issues to senior team members or supervisors when necessary Qualifications: • High school diploma or equivalent; some college education preferred • Proven experience in customer service or a related field • Excellent communication skills, both verbal and written • Strong problem-solving abilities and attention to detail • Ability to handle sensitive information with confidentiality • Proficiency in Microsoft Office and familiarity with CRM systems • Basic understanding of financial products and services is a plus **Benefits: ** • Full-time, remote position offering flexibility. • Ongoing training and support to enhance your skills. • Bi-Weekly pay and performance bonuses. • Benefits package including Health, Life, Retirement. • Opportunities for career growth and development. • A positive and inclusive work environment.

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VISKASE

Payroll processing admin

hace 16 días

$30–$35 por hora

Jornada completa

East Houston, Houston

A Payroll Payment Processor is responsible for overseeing and managing the receipt and disbursement of payments on behalf of the company. This role is integral to ensuring that all financial transactions are handled accurately and efficiently, in compliance with company policies, legal regulations, and best practices. The Payment Processor will collaborate closely with internal teams such as finance, accounting, and customer service, as well as external stakeholders like vendors, clients, and financial institutions. Requirements: Good communication skills on phone٫ email and instant messaging. Good organizational and time management skills. Possess the ability to establish a strong rapport with clients. Demonstrate practical time management skills and the ability to handle multiple priorities. Maintain a positive and professional attitude at all times. Exhibit exceptional written and verbal communication skills. Maintains client confidence by safeguarding client information and data. Responsibilities: Payment Processing: Receive and process payment requests, including electronic transfers, credit card transactions, checks, and other payment methods. Verify the accuracy of payment details, including account numbers, invoice numbers, and transaction amounts. Process payments accurately and in a timely manner, adhering to established procedures and security protocols. Financial Record-keeping: Maintain detailed and organized records of all transactions. Reconcile payments and resolve discrepancies or errors in financial records. Customer Service: Address customer inquiries and resolve payment-related issues promptly and professionally. Provide assistance to customers with payment-related questions or concerns. Team Collaboration: Collaborate with other departments, including finance, customer service, and accounts receivable, to ensure a smooth payment process. Benefits: Competitive salary and performance based incentives. Comprehensive health and dental insurance coverage. Retirement savings plan with company matching contributions. Continuous training and career development opportunities. Supportive and friendly teamwork environment. The pay rate is $1,250 weekly and $25 per hour for training session. Payment will be made every 2-weeks ABOUT US Viskase is an international company committed to delivering a full range of best-in-class food packaging solutions and services, maintaining a long history of global market leadership, and providing the highest value to our customers. We also empowers people to snack right in over 150 countries worldwide. We're leading the future of snacking with iconic global and local brands such as Oreo, Ritz, LU, Clif Bar, and Tate's Bake Shop biscuits and baked snacks, as well as Cadbury Dairy Milk, and Toblerone chocolate. How to Apply You can Apply below

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