Technical specialist jobs in Hicksville, New YorkCrear alertas

Job DescriptionAt PrintScan, "A First Advantage Company", people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This is an on-site position located in our Hicksville, NY office. Individual must be based in the United States and reside within a commutable distance to 958 S Broadway, Hicksville, NY 11801. Additionally, for compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. Who You Are: We are looking for a team member who considers themselves: • Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion., • A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration., • An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new. This person will: • Process fingerprint cards by entering information into the system., • Identify and classify fingerprints by searching files or classifying prints by numerical value., • Maintain state and criminal fingerprint files and research files for identification or verification., • Complete fingerprint card printing/scanning as requested., • Update and process fingerprint files either electronically or via mailing., • Enter and retrieve fingerprint information and transmit messages electronically to agencies., • May fingerprint individuals for identification, criminal history, and job application purposes., • Knowledge of fingerprinting techniques and practices., • Knowledge of general filing systems and procedures., • Ability to make comparisons and distinguish differences in fingerprint identification., • Ability to operate standard office equipment., • Ability to maintain files and records.Minimum Qualifications:, • High school diploma or equivalent. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is $18-19.50 per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. Powered by JazzHR f21ceP6APf

Job Description Company Description: New York Sports and Joints is a rapidly growing orthopaedic practice founded in 2010. We provide top-notch orthopedic care and handle billing services for multiple physicians and Physician Assistants. With a focus on No-Fault and Worker's Compensation cases, we have a diverse and dynamic patient population. Location: Garden City, New York Summary: As a Collections Specialist at New York Sports and Joints, you will play a crucial role in following up with insurance companies on unpaid medical bills. Your responsibilities will include reviewing medical documentation, calling and emailing insurance carriers to find issues preventing our bills from being paid, and resolving those issues. Job Responsibilities: • Request additional medical records as needed to complete documentation requirements., • Review the patient's Electronic Medical Records (EMR) to gather information, • Communicate collections issues to the Billing Manager and Physicians when necessary., • Ensure pre-certifications/authorizations are valid for the performed procedures., • Assist in resolving billing issues, such as rejections and non-paid accounts., • High School diploma/GED, • Advanced knowledge of collections (Orthopedics), • Advanced knowledge of ICD-10-CM, CPT, third-party procedures, and requirements regarding benefit structures, insurance verification, referrals, and authorizations, • Familiarity with electronic health records (EHR), • Intermediate proficiency with office software (Microsoft Office), • Excellent verbal and written communication skills, • Excellent interpersonal skills, • Strong critical thinking skills, • Ability to maintain confidentiality and professionalism, • Ability to work independently with minimal supervision, • Ability to analyze and make recommendations based on documentation and data New York Sports and Joints is an equal opportunity workplace and an affirmative action employer. We value diversity and do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note that we participate in E-Verify to ensure authorization to work in the U.S. If you're ready to join a dynamic and growing orthopaedic practice and make a difference in healthcare billing and coding, apply today!

Job Description iRocket is engineering fully reusable, fully autonomous small launch vehicles to enable responsive, cost-effective, and sustainable access to space. Our team is building both the space hardware and the ground / facility infrastructure needed to support frequent launches and mission operations. We are seeking an IT Specialist/Systems Administrator to support and grow our internal systems, networks, and infrastructure. This role will be key in ensuring reliable, secure, and scalable IT operations across the company. The Role • Maintain, support, and monitor internal IT systems (servers, workstations, network, cloud services, backups), • Plan and implement infrastructure upgrades, patches, and system improvements, • Administer identity and access management, permissions, and directory services, • Troubleshoot hardware, software, and network issues; provide helpdesk support, • Ensure cybersecurity best practices, security monitoring, and incident response, • Document IT architecture, policies, procedures, and system configurations, • Coordinate with external vendors, service providers, and contractors, • Support onboarding/offboarding of employees with IT provisioning Requirements • Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent experience), • 3+ years of experience as a systems administrator, IT engineer, or similar role, • Experience managing Windows, macOS, and Linux environments, • Hands-on experience with networking (firewalls, VPN, switches, routing), • Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure, • Strong security mindset: experience with endpoint security, access controls, monitoring tools, • Ability to document, communicate, and collaborate with technical and non-technical stakeholders, • Proven ability to multitask, respond to urgent issues, and work in a fast-paced environment Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job Description Position: Systems Administrator & Support Specialist (National Law Firm) Location: Garden City, NY Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc. Summary for Systems Administrator & Support Specialist: A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development. Responsibilities for Systems Administrator & Support Specialist: • Administer and support core law firm systems, including document management, time and billing, and related legal applications, • Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability, • Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels, • Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365, • Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training, • Deploy software updates, patches, and system enhancements in coordination with firm leadership, • Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives Requirements for Systems Administrator & Support Specialist: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience, • 2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment, • Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls, • Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment, • Excellent communication, customer service, and technical documentation skills c7JzrTPb2C

Job Description Seeking a high-caliber Cash Management Operations Specialist to join our Business and Government Banking divisions . This is a critical, high-impact role designed for a precision-driven professional who views operations as the backbone of client satisfaction. Moving beyond standard data entry, you will Be responsible for onboarding the client, managing complex financial structures and high-value transactions for our most prominent business and municipal partners. Key Responsibilities • Precision Onboarding & Documentation: Own Start to Finish the end-to-end setup and maintenance of Cash Management client profiles. You will ensure all legal documentation—including Signature Cards, Corporate Resolutions, and Collateral Agreements—is 100% accurate, audit-ready, and compliant with regulatory standards., • Facilitate and monitor high-priority business movements, including Letters of Credit, Stop Payments, and ACH transactions, ensuring strict adherence to Departmental Service Level Agreements (SLAs)., • Advanced Excel capabilities to perform daily unit production activities, data reconciliations, and reporting to ensure total operational transparency. Pivot Tables , Vlook ups Etc, • Act as the Subject Matter Expert (SME) for branch personnel and business clients. You will research and resolve complex inquiries, striving for "first-call resolution" to maintain the institution's reputation for excellence., • Industry Experience: Minimum of 2–4 years in Cash Management, Treasury Operations, or Commercial Banking. Experience specifically within Government/Municipal Banking is a significant advantage., • Technical Proficiency: Advanced expertise in Microsoft Excel (e.g., Pivot Tables, VLOOKUPs, data sets) and MS Word is non-negotiable., • Communication Style: A "high-touch" service approach. You must be able to communicate complex technical or operational requirements clearly and professionally to high-value stakeholders.

Job DescriptionCompany Description We are looking for a Product Specialist to join our Schwing team in Farmingdale, NY! Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description Summary: The Product Specialist is responsible for assisting Outside sales to grow sales and promote the company's products to potential customers. Responsible for understanding the features and benefits of the products, providing product knowledge and addressing customer inquiries. The Product Specialist's goal is to build strong relationships with customers, identify their needs, and recommend the most suitable products to meet those needs. What You'll Do: • Develop and demonstrate a deep understanding of the company's products, including their features, benefits, and competitive advantages. Stay updated on industry trends and market dynamics related to the products, • Proactively identify and pursue sales opportunities by reaching out to potential customers through various channels, including phone calls, emails, and in-person meetings, • Conduct product demonstrations and presentations to showcase the value proposition of the products, • Lead and support sales efforts with key targets, key customers, and key opportunities in assigned product and/or area/region, • Build and maintain strong relationships with customers by providing exceptional service and support. Understand customer needs and recommend appropriate products to meet those needs. Address customer inquiries, concerns, and objections in a timely and professional manner, • Present proposals to all levels of leadership and technical audiences, • Develop and maintain strong relationships with key suppliers, • Participate in product meetings, seminars, and training schools to enhance and maintain personal and product knowledge, • Assist branches and customers with product, technical support, and training, • May analyze market potential, develop an annual business plan based on market conditions, and lead execution with local technical, sales, and management team, • Perform other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications • 4+ years of sales experience, • Electrical distribution industry or related experience required, • High School or GED - Required, • Product and application knowledge required, • Ability to effectively communicate with outside sales staff, customers. and co-workers to satisfy job requirements, • Ability to prioritize and organize job tasks, • Ability to perform mathematical calculations required to accurately complete assigned tasks, • Ability and willingness to pitch in and help others and work in a team-based environment, • Ability to prioritize and manage multiple tasks and deadlines, • Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence, • Customer oriented and motivated with excellent communication, organization, and problem-solving skills, • Intermediate/advanced computer skills, specifically with Excel/Outlook/Word Additional Information Physical Demands: • Sit: Must be able to remain in a stationary position - Constantly – at least 51%, • Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%, • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%, • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%, • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%, • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% Weight and Force Demands: • Up to 10 pounds - Occasionally – up to 20%, • Up to 25 pounds - None, • Up to 50 pounds - None Working Environment: • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%, • Exposed to electrical hazards; risk of electrical shock - None, • Handles or works with potentially dangerous equipment - None, • Travels to offsite locations - Occasionally – up to 20% Disclaimer: “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” Our Benefits Include: • Medical, Dental, and Vision Insurance, • Life Insurance, • Short-Term and Long-Term Disability Insurance, • 401K with Employer Match, • Paid vacation and sick time, • Paid company holidays plus flexible personal days per year, • Tuition Reimbursement, • Health & Wellness Programs, • Flexible Spending Accounts, • HSA Accounts, • Commuter Transit Benefits, • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few., • Employee Discount Programs, • Professional Training & Development Programs, • Career Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Job Description Join Precipart in Farmingdale, NY, as a talented CNC Equipment Specialist. We seek individuals with expertise in setting up and operating cutting-edge CNC machinery such as Lathes, Swiss Turning, Milling machines, Grinders, and Gear Cutting tools. Our state-of-the-art facility caters to industries like medical, aerospace, and industrial markets. You'll be part of a team that fabricates top-tier components that advance human progress. Our machining journey spans generations, from creating the first Gramophone needle to contributing to Mars exploration. Be part of our legacy of turning ideas into reality with engineering excellence. • Career Path: Navigate your professional journey from Entry Level up to Class A, with structured growth designed to hone your skills and responsibilities., • Work where quality and safety converge in our temperature-controlled facilities., • Flexible work shifts: 1st (7:00am to 3:30pm) and 2nd (3:00pm to 11:30pm) with added shift differential., • Relocation bonus for those moving to the area. Responsibilities, • Handle and operate up to two machines, ensuring precision fabrication., • Engage in loading, unloading, and initiating the machining cycles., • Inspect and verify the dimensions of finished products., • Adjust tooling to ensure tight tolerance of +/- .0002., • Demonstrable experience with CNC machine setup and operations for precision tasks. We encourage applicants at all experience levels., • Technical flair and a keen interest in machining., • Desirable: Technical Associate Degree or CNC certification for less experienced individuals., • Proficient in fabricating meticulously precise components., • Accustomed to working with minimal tolerances (+/- .0002)., • Blueprint reading proficiency., • Skilled in inspection tool utilization., • Solid foundation in shop math and live tooling., • Ability to thrive in a dynamic production environment., • Fosters a clean, organized, and safe workspace., • Physical capability to stand for long periods and lift up to 40 lbs., • Incentive program complementing base salary., • Comprehensive insurance packages including medical, dental, and vision., • Financial wellness through 401k, profit sharing, and tuition assistance., • Career development and a positive, organized workspace. Proficiency in: • GD&T, • CNC Tools & Technologies, • Production Cycle Management, • Precision Blueprint Interpretation

Job DescriptionSalary: $100k-$150k DOE About Us Were seeking a dynamic AI Integration Specialist to drive the adoption of AI-driven solutions across departmentsoperations, finance, safety, procurement, and more. Your mission: automate and streamline processes, elevate efficiencies, and explore innovative AI applications tailored to our construction business. What You'll Do • Partner with stakeholders across departments to identify automation opportunities and simplify workflows using AI/ML, • Design, develop, and deploy AI tools for predictive analytics, resource planning, risk detection, and more, • Build interactive dashboards and tools that inform real-time project decisions, • Pilot emerging technologies like computer vision for safety monitoring, predictive equipment maintenance, and intelligent bid generation, • Lead change management by training teams, producing documentation, and facilitating adoption, • Track model effectiveness and ROI, iterating for continuous improvement What We're Looking For • Bachelors in Computer Science, Data Science, Engineering, or equivalent relevant field experience can substitute for education, • 37 years of experience applying AI/ML in operational or industrial contexts; construction, logistics, or manufacturing is a big plus, • Strong programming skills, • Experience with business/process automation tools and BI systems, • Excellent communicator capable of translating technical insights to non-technical teams, • Proven ability to start and own AI initiatives in a mid-sized, cross-functional environment Nice-to-Haves/Bonus Points • Hands-on experience with construction tech tools (e.g., Procore, Sage, Bluebeam, Salesforce), • Familiarity with cloud-based environments and platforms Why You'll Love Working Here • Great company culture, positive working environment, and clear growth opportunities, • Incentive bonus program, • 401(k) with Safe Harbor (3% of gross pay) + Profit Sharing (2% of gross pay), • Generous employer-funded medical, HRA, dental, and vision coverage, • Employer-paid life insurance + voluntary life options, • Flexible spending accounts, pet insurance, and more, • Collaborative and innovative team

Job Description Are you an experienced Recertification/Compliance Specialist ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU! As a Recertification/Compliance Specialist, you will be responsible for qualifying new residents for occupancy and requalifying existing residents for continued occupancy. This role demands organization and great attention to detail. Your daily tasks will include conducting interviews, processing paperwork, interacting with various vendors and agencies, and assisting with administrative and leasing tasks to keep the management office running smoothly. The Recertification/Compliance Specialist must proficiently multitask within specific time constraints. MMS Group is seeking an experienced Recertification/Compliance Specialist for a residential property located in Hempstead, NY. Pay Rate: $75,000.00/yearly Key Responsibilities: • Maintain Waiting List: Keep the property waiting list current., • Applicant Interviews: Conduct interviews with applicants and determine their eligibility., • Data Collection: Coordinate on-site data collection and process resident information., • Resident Interviews: Schedule resident recertification interviews., • Income and Rent Calculation: Ensure accurate calculation of income, assets, and rent levels., • Compliance Approval: Seek and obtain Compliance Department approval for new move-ins and selected recertifications., • Move-In/Move-Out Coordination: Collaborate with maintenance staff to ensure timely move-in/move-out of residents., • Apartment Inspections: Coordinate apartment inspections for recertifications., • File Maintenance: Maintain resident files in accordance with company and regulatory agency policies., • Office Assistance: Assist office staff with various tasks, including social media marketing., • Independence: Capable of working in a challenging environment with minimal direction., • Problem-solving: Solution-oriented thinking skills are highly valued., • Organizational Skills: Ability to work independently, organize tasks, manage time, and prioritize projects., • Communication: Excellent verbal and written communication and interpersonal skills, • Confidentiality: Ability to maintain the confidentiality of tenants and management company, • Teamwork: Ability to work harmoniously with other employees, • Cultural Sensitivity: Ability to work professionally with diverse ethnic and low-income families, • Experience: Three+ years of low-income, senior, or housing-related programs, • Education: Associate degree in Marketing and/or Business, preferred., • Knowledge: rental assistance and affordable housing programs, • Certifications: COS, TCS, MORS, BOS, CMH, or AHM (preferred), • Software Proficiency: Experience with RealPage OneSite or similar property management software. For fifty years, MMS Group and its affiliates (Arco Management and TUC Management) have been dedicated to quality property management. Our growing portfolio exceeds 40,000 residential units and includes affordable housing cooperatives, subsidized rental properties, supportive housing, and conventional apartment buildings. Our clients include progressive building owners, governmental agencies, real estate entrepreneurs, financiers, not-for-profit organizations, and cooperative and condominium boards. While each community and client are unique, each share our singular commitment to excellence. Why join our Team? We invite you to join our growing team of dedicated professionals in a high-tech environment. We offer competitive salaries, benefits, and opportunities for growth and advancement through continuous training and education programs. ?Contact us today to see how you can achieve your MMS Edge. Perks and Benefits: MMS Group believes in a healthy work-life balance. Keeping our employees in mind, here is a list of a few benefits we offer: • Paid Holidays: 12 paid holidays per year., • Paid Time-Off: Up to 2 weeks PTO in the first year, increasing with tenure., • Healthcare Plans: Comprehensive Medical, Dental, and Vision plans available after 60 days of employment., • Health Reimbursement Account: Up to $3K per calendar year., • Life Insurance: Company-paid life insurance., • Retirement Savings: Company-matched 401(k) retirement savings plan., • Certifications and Licensing: Company-paid certifications and licensing. Equal Opportunity Employer

Job Description In the Quality Improvement Specialist role, you will identify, implement, and manage quality improvement initiatives within hospital, nursing home, home health, hospice, community coalition and physician practice settings. Work with senior leadership, direct-care, and performance improvement professionals in these settings to ensure the implementation and ongoing internal monitoring of evidence-based interventions in a timely and effective manner. Implement data collection processes and ensure accurate timely data collection from providers. Duties to include but not limited to: • Recruit and engage providers and stakeholders in all healthcare settings., • Establish and facilitate community learning and action networks (LANs)., • Provide technical assistance to providers on root cause analysis research methods to define opportunities to improve care, develop QI Action Plans and set improvement targets., • Assess provider satisfaction., • Ensure internal reports and required documentation are completed and submitted on time., • Present results of interventions through meetings with internal and external customers., • Assess the quality improvement training and information needs of clinicians, administrative, and ancillary staff and coordinate appropriate educational efforts for these individuals and groups. QUALIFICATIONS: • Knowledge of the principles and practices of health care quality. Familiarity with healthcare language/terminology., • Strong communication skills (verbal and written) with the ability to communicate quality improvement data and methods to health care providers and stakeholders with varying technical and clinical backgrounds., • Strong time management skills with the ability to multi-task and meet multiple deadlines., • Ability to work well independently with minimal supervision and in a team environment., • Computer proficiency with a developed knowledge of Microsoft applications (Word, Excel, Outlook, PowerPoint and Smartsheet)., • Ability to provide formal/informal presentations and conduct training to appropriate internal/external audiences., • Bilingual in English and Spanish, required., • Bachelor’s degree in public administration, public policy, public health, or a related field, required., • Two (2) years of experience working for a healthcare organization in health care quality improvement, required. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Job Description Certified Group partners with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. As a leading provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. We are seeking a highly skilled Quality Assurance Specialist to join our team! In this key role you will work on ensuring compliance with FDA regulations within our industry. The ideal candidate will have extensive experience in managing electronic Quality Management Systems (eQMS), particularly in areas such as Corrective and Preventive Actions (CAPA), Customer Complaints, Out of Specification (OOS) investigations, and conducting Internal Audits. The Quality Assurance Specialist will play a pivotal role in maintaining and improving our quality management processes to uphold the highest standards of product quality and regulatory compliance. Responsibilities: • Assist in the implementation, maintenance, and continuous improvement of the electronic Quality Management System (eQMS) to ensure compliance with FDA regulations., • Lead and coordinate Corrective and Preventive Action (CAPA) processes, including investigation, root cause analysis, implementation of corrective actions, and effectiveness checks., • Handle Customer Complaints and Out of Specification (OOS) investigations, ensuring timely resolution and documentation according to regulatory requirements., • Conduct thorough Internal Audits to assess compliance with established quality procedures, identify areas for improvement, and develop corrective actions as needed., • Collaborate with cross-functional teams to provide quality assurance guidance and support throughout all stages of operation., • Develop and maintain quality-related documentation, including Standard Operating Procedures (SOPs), work instructions, and quality records, equipment maintenance records in accordance with FDA regulations., • Verify that all laboratory instruments and equipment are calibrated and maintained according to established schedules and regulatory standards to ensure accuracy and compliance. Assist in the preparation and hosting of regulatory agency inspections and audits, as well as follow-up activities to address any findings or observations., • Bachelor's degree in a scientific or technical field, such as Chemistry, Biology, Engineering, or related discipline., • 3-5 years of experience in a quality assurance role within an FDA regulated industry, preferably in pharmaceuticals, medical devices, or biotechnology., • Strong understanding of FDA regulations and guidelines, including cGMP, 21 CFR Part 11, and ICH guidelines., • Proven experience in managing electronic Quality Management Systems (eQMS), such as Qualtrax, Intact, or similar platforms., • Proficiency in conducting investigations, root cause analysis, and implementing corrective actions for CAPA, Customer Complaints, and OOS events., • Experience in conducting Internal Audits and familiarity with audit processes and methodologies., • Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate quality requirements to stakeholders at all levels of the organization., • Strong attention to detail and analytical skills, with the ability to analyze complex data sets and identify trends or areas for improvement., • Progressive 401k Retirement Savings Plan, • Employer Paid Short- Term and Long-Term Disability, and Life Insurance, • Group Medical, • Tuition Reimbursement, • Flexible Spending Accounts, • Dental, • Paid Holidays and Time Off, • Many positions which qualify for the company bonus program Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

Job Description Johnson Service Group (JSG) is currently looking for a Word Processing Specialist with Documentation Control experience. This is a contract opportunity with a world leading Defense and Aviation company located in Farmingdale NY. Pay: $30/hour This position is primarily responsible for the preparation, revision, and maintenance of the company’s technical documents. However, this position produces a full range of technical communications products from small asset-tag labels for equipment identification, to large-scale posters used in information sessions. Essential Duties and Responsibilities • Maintains the company’s document templates and revises them as needed. Updates the procedural document for Word Processing. Recommends and implements stylistic improvements where necessary., • Formats all technical publications from internal forms and procedures to complete technical manuals., • Produces accurate, complete, and legible materials from review-copy stage through final sign-off., • Scans various documents for archive and use in other materials., • Creates physical deliverables as needed such as posters, signage, booklets, and other materials., • Combines content as needed from multiple sources, including PowerPoint, Word, Excel, PDF, and others to create one uniform and legible deliverable., • Serves as the go-to person for formatting expertise., • Proofreads documents, discusses inconsistencies with writer., • Serves as writer for straightforward documentation, as needed., • Working-level expertise of standard Microsoft applications: Word, PowerPoint, Outlook, and Visio; knowledge of photo, video, and PDF editing; and Techsmith Snagit., • Expert-level proofreader, • Excellent Written and Oral Communication Skills; enjoys working with technical material and has intuitive appreciation for page design., • Maintains the smooth, efficient operation of word processing department, including mid-level troubleshooting of printers, computers, and other technology central to word processing. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Job Description At Child Care Council of Nassau, Inc., we're committed to nurturing the future of early childhood education by supporting families and educators with the resources they need to succeed. As a Food Program Specialist with bilingual capabilities in Spanish, you'll play a pivotal role in ensuring the delivery of nutritious meals to children and adults through the Child and Adult Care Food Program (CACFP). Your efforts will directly impact the quality of care provided in home-based daycare programs, enabling families and caregivers to focus on growth and development. You'll be part of a team dedicated to fostering professional growth, diversity, and inclusivity in the non-profit sector. We value your unique skills and offer opportunities for you to expand your expertise and advance your career. By joining us, you'll contribute to a mission that empowers families and educators, making a real difference in the community. Let's work together to create a supportive environment where everyone has the chance to thrive. Compensation: $21.97 hourly - $40,000 when annualized Responsibilities: • Maintain a comprehensive understanding of USDA, NYS Department of Health CACFP regulations, OCFS regulations, and related software programs, including Minute Menu and CIPS., • Conduct required visits to prospective and participating child care homes to monitor compliance with all applicable federal, state, and agency guidelines., • Provide both on-site and remote technical assistance to providers, ensuring adherence to Council policies and procedures; follow up as necessary., • Review and evaluate monthly provider menus and claim forms for regulatory compliance and accuracy., • Accurately record, process, and enter provider data and documentation as required by the NYS Department of Health and the Child Care Council of Nassau., • Assist with the preparation and submission of monthly program reports and claims., • Support the planning and delivery of required annual CACFP trainings; develop and maintain up-to-date training materials, handouts, and related educational resources., • Participate in internal trainings and agency events, and attend relevant external meetings and conferences as assigned., • Maintain a flexible work schedule to accommodate required site visits and provider needs., • Perform additional duties as assigned by the supervisor.Qualifications:, • High school diploma or equivalent required; college coursework or degree preferred., • Experience in early childhood education or nutrition is strongly preferred., • Bilingual in English and Spanish (verbal and written)., • Proficient in computer applications, including data entry and document management., • Demonstrated ability to maintain confidentiality and handle sensitive information appropriately., • Collaborative team player with the ability to work effectively in a group setting., • Strong organizational skills with the ability to manage multiple tasks and deadlines., • Excellent interpersonal and communication skills; experience working with diverse populations., • Willingness and reliable means to travel locally throughout Nassau County., • Willingness to work occasional evenings and weekends as needed.About Company Child Care Council of Nassau (CCCN) is dedicated to empowering families with the guidance and resources needed to find high-quality childcare services, fostering the growth of innovative early childhood education in homes, centers, and schools, and supporting individuals on their journey to professional development and ventureship in this vital field. Why work at CCCN? Enjoy benefits designed to support work–life balance, including a 35-hour workweek, paid holidays, paid mid-year and year-end office closures, one remote workday per week, and Summer Fridays from Memorial Day through Labor Day. Additional benefits include vision and dental coverage; voluntary life, AD&D, long-term and short-term disability; identity theft protection; pet insurance; Aflac accident, hospital, and cancer coverage; guaranteed-issue life insurance; access to benefit counselors; and employer-funded Dependent Care or Health Reimbursement Accounts.

Job Description iRocket is reshaping access to space through reusable, autonomous small launch vehicles and we’re looking for a Social Media & Marketing Specialist to help share that mission with the world. This role combines creativity, storytelling, and strategic communication. You’ll build iRocket’s digital presence, engage our growing community, and showcase our innovations to partners, investors, and the public. The Role • Develop and execute a social media content strategy across LinkedIn, X (Twitter), Instagram, and other channels, • Create engaging written, graphic, and video content that highlights company milestones, culture, and technology, • Manage the company website and ensure consistent brand tone and visual identity, • Track engagement analytics and report performance metrics to leadership, • Support marketing campaigns, press releases, events, and investor communications, • Collaborate with internal teams (engineering, HR, BD) to generate authentic, high-impact stories, • Monitor industry trends, news, and community engagement opportunities, • Bachelor’s degree in Marketing, Communications, Journalism, or related field, • 2–4 years of experience in marketing or social media management (aerospace, tech, or startup experience preferred), • Strong writing, editing, and storytelling skills; ability to communicate technical topics clearly, • Familiarity with content creation tools (Canva, Adobe Creative Suite, etc.) and social media analytics platforms, • Proactive, creative, and detail-oriented mindset, • Passion for space, technology, and innovation, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job DescriptionClinical Infrastructure Installation Specialist The challenge It’s 7:00 a.m. in a New York City hospital. By afternoon, a new STERIS sterilizer and surgical lights must be installed, tested, and ready for clinicians. You coordinate with the Installation Project Manager, confirm rough-ins and utilities, navigate elevators and corridors, uncrate and assemble, level and connect services, then run final tests. You capture documentation electronically and leave the room spotless—packing hauled away, equipment wiped down, fingerprints gone, questions answered. Where you’ll work and travel • Primary territory: NYC, Manhattan, most of Long Island, and Northern New Jersey., • Travel via company vehicle for day trips and periodic Monday–Friday trips., • Some weekend assignments (no more than 2 per month)., • High travel/commute role with significant driving and likely overnight stays., • Opportunities to support diverse hospital systems, including projects in other states. How you’ll contribute, • Install STERIS sterilizers, lights/booms, and utility connections in operating rooms and sterile processing areas., • Coordinate installation timelines with deliveries, construction schedules, and Customer availability., • Verify rough-in dimensions and utilities meet equipment specs; ensure safe access paths., • Perform full setup: uncrate, assemble, position/lift, level, connect, and test., • Finalize the experience: complete electronic service documentation and ensure post-install Customer satisfaction. What you bring, • HS Diploma/GED with 5+ years of recent mechanical experience in construction or HVAC installation/repair; OR Associate’s in Electronics, Mechanical, or similar with 1+ year related mechanical experience., • Strongly preferred: plumbing and electrical experience., • Diagnostic mindset with solid troubleshooting ability., • Clear, professional communication with Customers (verbal and written)., • Computer literacy, including Windows software., • Adaptability to changing priorities; availability outside standard business hours as needed., • Extensive travel readiness and a valid driver’s license with a clean record. Technical strengths, • Commercial Plumbing, • Electrical Schematics, • Machine Building/Assembling, • OSHA 10-Hour Certification (OSHA 10), • Pipefitting Skills, • Excellent Communication Skills, • Blueprint Reading Rewards and support, • Competitive base pay with a 15% differential based on total hours worked in the pay period, • Overtime opportunities, • Annual merit review and incentive plans, • Company vehicle, fuel, and maintenance, • Company-provided credit card, iPhone, and laptop, • All business travel and related expenses paid, • Uniforms and all necessary tools provided, • Medical, vision, prescription, dental, and life insurance, • 401(k) with company match, • Paid vacation time and paid holidays, • Extensive hands-on training and development, • Tuition assistance, • Parental leave/adoption assistance

Job DescriptionHarlequin is a leading provider of innovative retail displays and pop-up solutions. We specialize in creating visually appealing and high-impact visual merchandising setups that captivate customers and enhance brand experiences. We are currently seeking a skilled and experienced Vinyler to join our dynamic team. Job Description: Position Overview: As an Experienced Vinyl Specialist, you will play a crucial role in the production and installation of retail displays and pop-up installations. Your expertise in vinyl products, combined with your technical skills, will ensure that our clients receive top-quality visual merchandising solutions. You will collaborate with our design and production teams to create and implement eye-catching displays that meet our clients' specifications and exceed their expectations. Key Responsibilities: • Vinyl Application: Expertly apply vinyl to various surfaces including walls, windows, floors, and fixtures. Ensure precision and attention to detail in every project., • Retail Displays and Pop-Ups: Work closely with the design team to produce and install retail displays and pop-up installations. Understand client requirements and deliver high-quality results that enhance the customer experience., • Artwork Processing: Utilize your technical skills to process existing artworks and designs from clientele., • Product Knowledge: Maintain a deep understanding of vinyl products, their properties, and best application practices. Stay updated on industry trends and new products., • Collaboration: Collaborate with designers, project managers, and other team members to ensure seamless project execution from concept to completion., • Quality Control: Conduct thorough quality checks on all printed items, applications and installations. Ensure all work meets company standards and client expectations., • Maintenance and Repairs: Perform maintenance and repair work on machinery as required.Qualifications:, • Proven experience as a vinyl installer, particularly in retail displays and pop-up installations., • Strong knowledge of vinyl products and their applications., • Solid understanding of artwork creation and graphic design software (e.g., Adobe Illustrator, Photoshop) is highly desirable., • Excellent attention to detail and precision in vinyl application., • Ability to work independently and as part of a team., • Strong communication skills., • Ability to manage multiple projects simultaneously and meet deadlines., • Physical stamina to handle the demands of vinyl installation.Preferred Qualifications:, • Experience with large format printing and cutting equipment., • Knowledge of other signage and display materials and techniques., • Certification or formal training in vinyl application and/or print.What We Offer:, • Competitive salary and benefits package., • Opportunities for professional growth and development., • A dynamic and creative work environment., • The chance to work on exciting projects with leading brands.

Job DescriptionBenefits: • Flexible schedule, • Paid time off Job type: Full time Experience: 5 Years (Required) • Invid, Akuvox, Digital Watchdog, ZK, Dahua, Alpha, Aiphone, Rhombus, Hikvision etc, • IP Camera installation, • Access control experience Schedule: Monday to Friday Benefits: (Waiting Period Applies) • Flexible schedule, • Paid time off, • Parental leave, • Professional development assistanceSchedule:, • 8 hour shift, • Monday to Friday, • OvertimeEducation:, • High school or equivalent (Preferred)

Johnson Service Group (JSG) is currently looking for a Word Processing Specialist with Documentation Control experience. This is a contract to potential direct hire) opportunity with a world a Defense and Aviation company located in Farmingdale NY. Candidates must be US Citizens. Pay up to $28/hour This position is primarily responsible for the preparation, revision, and maintenance of the company’s technical documents. However, this position produces a full range of technical communications products from small asset-tag labels for equipment identification, to large-scale posters used in information sessions. Essential Duties And Responsibilities • Maintains the company’s document templates and revises them as needed. Updates the procedural document for Word Processing. Recommends and implements stylistic improvements where necessary., • Formats all technical publications from internal forms and procedures to complete technical manuals., • Produces accurate, complete, and legible materials from review-copy stage through final sign-off., • Scans various documents for archive and use in other materials., • Creates physical deliverables as needed such as posters, signage, booklets, and other materials., • Combines content as needed from multiple sources, including PowerPoint, Word, Excel, PDF, and others to create one uniform and legible deliverable., • Serves as the go-to person for formatting expertise., • Proofreads documents, discusses inconsistencies with writer., • Serves as writer for straightforward documentation, as needed., • Maintains awareness of current trends in word processing practices to ensure best outcomes. Position Requirements • Working-level expertise of standard Microsoft applications: Word, PowerPoint, Outlook, and Visio; knowledge of photo, video, and PDF editing; and Techsmith Snagit., • Expert-level proofreader, • Excellent Written and Oral Communication Skills; enjoys working with technical material and has intuitive appreciation for page design., • Maintains the smooth, efficient operation of word processing department, including mid-level troubleshooting of printers, computers, and other technology central to word processing. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D400

Summary The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution • Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email., • Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions., • Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations., • Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs)., • Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity., • Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software., • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively., • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools., • Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality., • Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies • Strong troubleshooting, analytical, and diagnostic abilities, • Excellent interpersonal and teamwork skills, • Proven problem-solving, communication, and organizational skills, • Ability to stay organized and create clear, thorough documentation for processes and procedures, • Working knowledge of network devices, including switches, access points, and firewalls, • Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals, • Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus, • Ability to perform heavy lifting (50+ pounds), • Ability to travel as needed Education and Experience • Bachelor’s Degree in Computer Science or Information Systems a plus, • Minimum 3-5 years of IT experience required, • Windows and MAC support required, • Must be well-versed in network configuration and troubleshooting, • Must be able to support Windows Server 2012 and up, • Active Directory, GPO, DNS, and DHCP experience, • Avaya IP Office experience is a plus

Job Description As a Coding Reviewer, you will be responsible for the general coding validation and verification and preparation of independent dispute resolution reviews from external state and federal agencies in accordance with reporting requirements. Duties include but are not limited to: • Confirm and verify submitted codes for DRG validation., • Apply national coding standards and regulations to the claims and clinical data., • Provide subject matter input and support agency-wide projects., • Other duties as assigned. This position requires working on-site at the Jericho, NY office. Qualifications: • Excellent interpersonal and communication skills, both written and verbal., • Ability to relate effectively with technical, medical, analytical and administrative personnel., • Proficiency in EHR applications, office technology, and Microsoft applications including Word, Excel, and PowerPoint., • Being able to handle sensitive and confidential information., • Ability to work in a team environment and independently. Education & Experience: • Licensed Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), or Certified Coding Specialist (CCS)/ Certified Coding Specialist Physician (CCS-P) required., • Technical knowledge of coding and DRG validation with CPT, HCPCS experience and ICD-10 certification required, • Bachelor’s degree in healthcare administration or health information management preferred., • Minimum of two (2) years of experience abstracting and coding of outpatient medical records for billing., • Some experience in utilization reviews preferred. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The annualized salary range for this position is $65,000.00 – $70,000.00. Actual salary range and/or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget. The salary range listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development Who we are: We are a property damage mitigation service industry disruptor! We provide 24/7/365 restorative solutions to property damaged by water, fire, mold, asbestos and other hazardous materials. Armed with a start-up mentality, our business is primed and ready for immense growth. For more than 6 years, our independently owned & operated Long Island, NY organization has grown to provide valuable and varied services to local home owners, businesses, and property managers. We are an organization focused on metrics as well as results. It is no surprise why we are a four-time winner of Best Restoration Specialist on Long Island, NY! Key Responsibilities: • Conversion of Job Leads into Memorable 5-Star Experiences!, • Responding promptly to urgent property damage calls, ensuring 24/7 availability for clients., • Providing solutions based on Client needs and long term goals, • Building and nurturing trusted client relationships, clearly communicating the value of services and demonstrating who UWRG is and what we do., • Ensuring client satisfaction throughout the project lifecycle, striving to create positive, lasting impressions that translate into 5-star reviews., • Extreme Ownership for Crushing Revenue Goals!, • Maintaining detailed, real-time documentation of project scope, progress, and client interactions., • Maximizing opportunities for additional phases of work (contents, asbestos abatement, rebuilds, etc.), that adds value to the Clients experience., • Managing Client expectations and ensuring projects are delivered on target., • Preparing, justifying, and defending invoices with insurance carriers while advocating for Clients and stakeholders., • Building a Culture of Effective & Positive Collaboration!, • Providing guidance and expertise to fellow Project Managers when needed, fostering a collaborative and supportive work environment., • Promoting collaboration, accountability, and continuous learning across all levels of the organization.Requirements:, • Incredible selling ability reflected in a strong closing ratio, • 3+ years of experience in project management, preferably within the restoration, construction, or related industries., • Strong knowledge of restoration processes, insurance claims handling, and industry standards., • Exceptional organizational and documentation skills with keen attention to detail., • Proven ability to manage multiple projects with urgency while dealing with tight deadlines., • Excellent communication and relationship-building skills with clients, stakeholders, team members, and partners., • Demonstrated leadership ability with experience in coaching and mentoring teams., • Availability to respond to urgent situations outside of standard business hours (on-call rotation required)., • Must have a valid drivers license and reliable transportation 24/7Salary: $68,000 - $75,000 annually, commensurate with experience ( + bonuses and commission)

Job DescriptionSalary: $65000-$80000 Location Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary Range $65,000$80,000 Department Service Desk Reports To Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for exceptional client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end. Were looking for a Senior IT Support Specialist who leads with customer service, thinks holistically about systems, and enjoys solving complex problems while building strong client relationships. The Role As a Senior IT Support Specialist, youll be a primary point of contact for clients, responsible for resolving advanced technical issues, driving long-term fixes, and improving how support is delivered. This is not a call-center or ticket-churn role. Youll work across multiple client environments, communicate directly with stakeholders, and take ownership from initial request through resolution and follow-up. Success in this role requires both strong technical capability and excellent customer-facing judgment. What Youll Do • Serve as a trusted, client-facing technical resource for escalated and complex support needs, • Diagnose and resolve issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments, • Own issues end-to-end including investigation, resolution, documentation, and client communication, • Support networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, • Partner with teammates in a non-tiered support structure that values collaboration and shared ownership, • Participate in client projects including migrations, deployments, security initiatives, and system upgrades, • Identify recurring issues and recommend automation, tooling improvements, or process changes, • Maintain clear, accurate documentation and contribute to internal knowledge resources Experience with all tools is not required. Exposure to several is strongly preferred. Cloud & Productivity • Microsoft 365, Azure AD, Intune, • Windows Server, Active Directory, Group Policy, • Meraki, Fortinet, SonicWall, • VLANs, VPNs, Wi-Fi administration, • RMM platforms such as NinjaOne or Datto RMM, • PSA tools including ConnectWise or Autotask, • 25+ years of experience in an MSP or fast-paced, multi-client IT support environment, • Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals, • Customer-first mindset with the ability to communicate clearly and calmly with non-technical users, • Comfort diagnosing unfamiliar technologies through logic, research, and experimentation, • High ownership mentality you dont pass problems along, you solve them, • Proactive approach to improving processes, documentation, and tooling, • Desire to keep learning and expanding technical depth, • Customer-focused support culture: Technical excellence paired with real client relationships, • Non-tiered team structure: Ownership, autonomy, and accountability without rigid escalation paths, • Variety and growth: Exposure to diverse environments that rapidly build skills, • Impact-driven work: Your ideas for efficiency, automation, and improvement are encouraged and implemented, • Supportive culture: Curious, collaborative teammates who value quality work and mutual respect