Business Service Specialist
5 days ago
Atlanta
Job Description City of Doraville, Georgia Position Description Position Title: Business Services Specialist Reports to: Assistant Finance Director Department: Finance FLSA Status: Non-Exempt Summary of Position: The Business Services Specialist performs a variety of customer service, clerical, and specialized work, including the receiving, and facilitation of reviews and inspections of all license and permit applications received by the City. The incumbent provides accurate information to the Finance Department and to the citizens of Doraville. Duties and responsibilities include, but are not limited to, collection, preparation and monitoring of financial system receivable transactions, assisting in the administration and maintenance of Alcoholic Beverage License, Short Term Rentals and Occupation Tax Certificates. This position serves as the receptionist for City Hall, answering phones and distributing mail. Essential Duties and Responsibilities: The following duties are normal for this position. The omission of a specific statement from the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. • Greets customers and directs them as appropriate, responds to inquiries from the public, and provides accurate information., • Receipts, assigns account codes and funds, and balances daily receivables for daily bank deposits., • Receives and reviews applications and other requests for completeness, and processes., • Advises customers on the process of obtaining a land disturbance, building, plat, sign, and tree permit., • Ensures that proper forms are received and verifies customer’s identification when required., • Inform customers of fee schedules., • Responds to Open Records Requests, as applicable., • Performs a variety of clerical duties answers the telephone, copies documents, types of reports, maintains files, faxes documents, picks up and distributes mail, etc., • Performs receptionist duties for City Hall., • Monitors active and delinquent businesses within the City of Doraville., • Reviews and processes applications for Business Occupation Tax Certificate (business license)., • Issues and/or renews existing licenses and permits to include but, not limited to Business License, Alcohol License, Short Term Rentals and Food Truck Permits., • Assists the public with policies, procedures, and ordinances relating to business tax, revenue, and alcohol licenses., • Assists with maintaining records for business tax licenses and permits in the ERP System., • Assists with the issuance of Alcohol Licenses., • Maintains statistical data to be used in reports and related information of the City of Doraville’s revenues collected, alcohol and business tax collections, and other self-assessed tax information., • Assists in conducting comparative surveys with other local governments relating to Business Tax and licensing information., • Maintains records for Business Tax Revenue in accordance with state law., • Performs other related duties as required. Desired Skills and Qualifications: • Knowledge of the City and departmental policies and procedures., • General knowledge of site plan and permitting., • Knowledge of the City zoning ordinances, codes, regulations and policies as well as state and federal laws., • Ability to correctly interpret and apply City policies., • Knowledge of state and federal codes, ordinances, policy manuals, the North American Industry Classification Schedule, invoices and statements, a variety of reports, journals, etc., and procedures and methods as required in the performance of duties., • Knowledge of accounting and bookkeeping, relevant federal, state, and local laws, and various Unified Government tax and licensing ordinances and financial transaction processing policies., • Ability to utilize computers, fax machines, copy machines, scanners, and other office equipment., • Ability to compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner and according to departmental and/or governmental regulations., • Ability to communicate effectively with supervisors, other staff members, and the general public., • Ability to comprehend, interpret, and apply regulations, procedures, and related information for the general public, user departments, and the business community., • Ability to use independent judgement in routine and non-routine situations., • Ability to handle the required mathematical and statistical calculations., • Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments., • Ability to plan, organize, and/or prioritize daily assignments and work activities., • Ability to comprehend and apply the regulations and procedures of the department., • Skill in using independent judgment and discretion, ensuring confidentiality., • Skill in understanding and functioning within a team environment., • Must be able to function effectively in a work environment in which the employee is exposed to significant public scrutiny and be able to adequately and effectively address public questions and concerns as well as interact with members of the community., • Ability to establish and maintain cooperative and effective working relationships with others., • Must be able to work effectively with the Mayor, City Council and other staff members in City government., • Must have word processing and data entry skills to include spreadsheet applications and permitting software., • Must be able to work in a dynamic and fast-paced environment with minimal supervision and high attention to detail and accuracy., • Prior experience in public sector preferred., • Regular and predictable attendance is required., • Must work cooperatively with others. Mental and Physical Requirements: • Ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds)., • Ability to communicate orally and to perceive and discriminate colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals., • Performance of essential functions may require exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, explosives, water hazards, disease, pathogenic substances, or rude/irate customers., • In compliance with the Americans with Disabilities Act, or other applicable law, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the City. Other Requirements: • Must be eighteen (18) years of age or older., • Associate/Vocational/Technical degree in accounting, business, or a related discipline; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position., • Must possess and maintain a valid Georgia driver's license., • Notary Public within three (3) months of hire., • One (1) year of experience in customer service or clerical work, including interacting with the public, and preparing and maintaining a variety of records or documents., • Proficient bilingual skills in Spanish, Korean, Bangla or other languages spoken in Doraville preferred., • Must be able to work various shifts, including weekends and holidays., • Ability to pass a pre-employment background investigation, to include but not limited to, a physical examination with drug screening and an oral interview. At-Will Employment: This classification specification does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Employment with the City of Doraville is at-will in accordance with Georgia law. Equal Opportunity: The City of Doraville is an Equal Opportunity Employer. Employee Signature Date Employee Print Name