Ticket operations jobs in North Bergen, New Jersey - Page 3Create job alerts

Job Description Job Title: Regional Manager Position Location: New York City (Queens) Department: Operations Type: Full-Time Salary: $110,000-130,000 with Bonus Incentives About Us: Majestic Photobooth is a leading provider of creative photo experiences and custom photobooths for brands, venues, and events nationwide. Since 2006, we have been trusted by some of the world's best-known brands to make their events and spaces unforgettable. We are a team of creative-minded, photo lovers, and we're dedicated to delivering exceptional visual experiences. Role Overview: The Regional Manager is responsible for overseeing day-to-day operations across multiple states within their assigned region. This role ensures operational excellence, team performance, and exceptional service delivery through effective leadership, strategic execution, and strong financial oversight. The Regional Manager serves as a key liaison between the field ops, print, sales, customer support and senior leadership, driving consistency, scalability, and profitability across the region. From staffing and training to event execution and customer experience, this role plays a critical part in maintaining brand standards and supporting company growth through successful expansions and new market launches. Key Responsibilities: Multi-State Operational Oversight • Ensure all staff within the region operate efficiently and in alignment with company policies and SOPs., • Monitor schedules, event execution and service ticket managing., • Weekly payroll audits (document issues)., • Hire, train, and mentor employees, • Foster a high-performance culture focused on accountability, engagement, and development., • Oversee training programs to ensure operational consistency., • Analyze and manage regional financial performance; drive profitability through cost control and revenue optimization., • Collaborate with director of operations to forecast budgets and identify growth opportunities quarterly, • Lead best-in-class service across all regional locations., • Ensuring customer experience is the focus of all decision making., • Lead the execution of new program rollouts, product launches, and system upgrades. Foster a culture that welcomes change and development, • Work with manager of people, to keep enough staff at all locations to support needs., • Provide regular updates to director of operations on regional performance, opportunities, and challenges. (Weekly and Quarterly), • Deliver data-driven insights and recommendations for continuous improvement., • Assist with site selection, staffing, training, and launch operations for new locations within the region., • 6+ years of experience in event coordination, operations, or logistics, preferably in the experiential marketing, hospitality, or live events industry., • 8 + years experience managing teams, schedules, or staffing in a fast-paced, client-facing environment., • Competitive pay, • Paid time off, • 401(k), • Short-term and Long-term Disability, • Health insurance stipend, • Paid Parental Leave, • Unlimited photos, • Join a collaborative team that values craftsmanship, innovation, and growth Powered by JazzHR 9phZB2j12b

Job Description Hello Professionals, This is Meba Laitstep, from NYC IT Inc. I am writing to you regarding the Senior IT Specialist (Service Desk) position. I have mentioned the job Description below for your review. Please let me know if you are Interested send me your most up-to-date resume, including your expected hourly rate, along with your Work Authorization. As this is an urgent business requirement, we would greatly appreciate your prompt response. Position Details Job Title: Senior IT Specialist (Service Desk) Location: Brooklyn, NY - Onsite Duration: 30 Months Client: Government Client Rate: $55-65/hr. Position Description/Daily Tasks and Responsibilities: • Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.), • Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now, • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation, • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS ., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Provide basic how to instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information., • Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview., • Respond to all incoming help calls as they are received., • Provide technical assistance (person-to-person) to all users., • 78 Months - Technical experience in end-user desktop troubleshooting and support., • 78 Months - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity., • 72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now), • 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment., • 72 Months - Experience with the Microsoft Suite of products as well as Desktop O/S., • 48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075), • 48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators, • 48 Months - Experience managing and prioritiziing support calls, • 24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom). Best Regards, Meba Laitstep IT Recruiter || NYC IT Inc. M/WBE Certified Email: LinkedIn: linkedin.com/in/meba-laitstep-b5b745192

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About StubHub Direct Issuance StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world's largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide. About the Role: We're hiring a Director of Motorsports, Combat, Action Sports & Esports to lead StubHub's Direct Issuance partnerships across some of the fastest-growing and most dynamic sports verticals. This role focuses on developing direct inventory partnerships with global motorsport series, combat sports promoters, action sports tours, and major esports leagues and event organizers. You'll own the full partnership lifecycle: identifying targets, building relationships, negotiating commercial terms, and bringing deals across the finish line. This is a highly visible, relationship-driven role requiring frequent travel to races, fight nights, tournaments, and esports competitions worldwide. You will report to the Head of Sports Partnerships and play a critical role in expanding StubHub's reach into emerging and high-growth categories. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA What You'll Do: • Lead business development and partnership efforts across motorsports (F1, MotoGP, NASCAR, IndyCar), combat sports (MMA, boxing, wrestling), action sports (X Games, surf/skate/snow properties), and esports (leading leagues and event organizers)., • Own the complete deal cycle: prospecting, pitching, negotiation, contracting, and onboarding., • Build and maintain strong executive-level relationships with teams, leagues, promoters, and rights holders., • Represent StubHub at races, tournaments, competitions, and industry conferences to drive visibility and influence., • Work closely with internal stakeholders across legal, marketing, operations, and product to activate partnerships effectively., • Monitor category trends, shifts in audience demand, and partner priorities to adapt strategy in real time., • 10+ years of experience in partnerships, business development, or commercial strategy in sports or entertainment., • Proven track record negotiating and securing high-value commercial deals, ideally in motorsports, combat sports, action sports, or esports., • Strong knowledge of event structures, governance, and audience dynamics across these categories., • Existing relationships with promoters, leagues, and event organizers are a plus., • Willingness to travel globally to attend events and meet partners (up to 50%)., • Excellent communication, negotiation, and stakeholder management skills., • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job DescriptionPlanned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fundseek a Specialist, Technical Support, Digital Products. This position reports to the Associate Director, Technical Support in the External Affairs Division within the Digital Products department of PPFA. The Planned Parenthood Digital Products team delivers scalable technology solutions that support health care delivery, sexual health education, advocacy, fundraising, and internal operations. Purpose: • The Specialist, Technical Support will contribute to the successful operation of Digital Products' helpdesk services by resolving support requests, maintaining support documentation, and providing timely communication to internal stakeholders and affiliate users., • This role supports the smooth delivery of digital services and contributes to the continuous improvement of support tools and workflows.Engagement:, • Support project teams by coordinating helpdesk coverage and maintaining clear communication with stakeholders., • Participate in cross-functional conversations to represent user feedback and suggest potential improvements., • Collaborate across Digital Products teams to resolve issues within our digital ecosystem to support affiliates.Delivery:, • Respond to technical support requests and triage tickets based on urgency and issue type., • Escalate complex or sensitive issues to appropriate team members or leadership., • Maintain accurate and up-to-date documentation including FAQs, user guides, and training materials., • Use Zendesk to manage support workflows, apply macros, tag tickets, and contribute to the organization of support materials., • Maintain up-to-date knowledge base articles, guides, and FAQs to support self-service learning for the CMS and other digital platforms., • Assist in creating support documentation for new features or systems as they are introduced., • Contribute to internal onboarding materials and training sessions for new tools., • Provide suggestions to improve support workflows and the user support experience., • Track and report on ticket trends, user feedback, and recurring challenges to help inform broader training or process improvements., • Champion a user-centered approach, ensuring all communications are clear, accessible, and supportive., • Performs other duties as assigned.Knowledge, Skills and Abilities (KSAs):, • 1-2 years in a helpdesk, technical support, or client success role, preferably in a web or digital products environment required., • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences required., • 1-2 years experience with customer service tools such as Zendesk (or similar platforms) required., • Familiarity with content management systems, HTML basics, and common digital workplace tools (Google Drive, Google Sheets) required., • 1-2 years experience delivering training or coaching to end users, either virtually or in person preferred., • Strong organizational skills with the ability to manage multiple priorities and work independently preferred., • Familiarity with website QA or bug reporting processes preferred., • Problem-solving mindset with a focus on customer service and continuous improvement preferred., • 1-2 years experience with documentation platforms or knowledge base systems preferred.

Job Description Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description ITnova is seeking a Senior IT Specialist (Service Desk) to provide on-site technical support and ensure the seamless operation of IT systems and end-user environments. The selected candidate will play a key role in maintaining network and desktop infrastructure, managing incident resolution, and supporting video conferencing and collaboration technologies. This position requires an experienced IT professional capable of working independently, resolving complex technical issues, and providing exceptional customer service to executive-level users. Responsibilities • Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Provide basic 'how to' instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information., • Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview., • Respond to all incoming help calls as they are received., • Provide technical assistance (person-to-person) to all users., • 6 years - Technical experience in end-user desktop troubleshooting and support., • 6 years - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity., • 6 years - Experience with ticket management software and related procedures (e,g, ITSM Service Now)., • 6 years - Experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years - Experience with the Microsoft Suite of products as well as Desktop O/S., • 4 years - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years - Experience in a customer service-related support position providing direct, in-person technical support to Executive level clients/customers and administrators., • 4 years - Experience managing and prioritizing support calls., • 2 years - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom).

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job Description Tallow Steakhouse is a 130-seat upscale restaurant located in the historic Shaver Hall inside the old Lord & Taylor building in NYC. Designed as an approachable yet refined steakhouse, Tallow offers a pre-fixe menu highlighting quality butcher’s cuts, timeless sides, and classic hospitality. The dining experience is anchored in consistency, attention to detail, and creating a memorable guest experience in a landmark setting. In addition, Tallow includes Tallow Butcher Shop, a stall in the main hall that features steak sandwiches and burgers, operating with a shared kitchen and team. This combination of full-service dining and a fast-paced food hall outlet requires a General Manager who can lead with versatility, structure, and a passion for hospitality. We are currently seeking a General Manager to join our team in New York City. This person is a key leader in the company and will manage all operations for Tallow Steakhouse and support the success of Tallow Butcher Shop. The General Manager ensures efficient operations through compliance with standards, strong team-building skills, profitability, excellent guest experiences, and above all, consistent execution of food and service quality across both outlets. BRAND DNA: Who We're Looking For The Art of Butchery: Honor the integrity of butcher’s cuts through service: align pacing with the kitchen, set clear menu education for servers, and uphold doneness and steak-handling standards at the table; support the CDC on specs and communicate guest feedback that informs consistency. Elevated Simplicity: Build lean, repeatable service systems—reservation rules, pre-shift agendas, section maps, greeting and course timing playbooks—that make excellence easier to deliver every shift. Precision with Purpose: Operationalize precision with data and routines: calibrate pacing and turn times, monitor ticket times and guest sentiment, and adjust the floor in real time to protect quality. Timeless Classics: Reinforce classic steakhouse rituals—confident table service, refined beverage standards, and polished guest interactions—kept consistent, not trendy. Where Hospitality Lives: Lead by example on the floor; coach presence and anticipation; ensure FOH–BOH communication at the pass is warm, clear, and timely. The Royal Treatment: Codify VIP/regular protocols, allergy diligence, and special-occasion touches in Resy/CRM so they’re reliable and scalable across shifts. Here’s to the Memorable Moments: Create space for moments that matter—celebrations, milestones, hosted tastings—while keeping the operation on time and on standard. BENEFITS • Medical, dental, and vision insurance is available within 60 days of hiring or at the next open enrollment., • Paid Time Off., • 401 (k) available after one year (12-month period with 1,000 hours of service) for individuals 21 or older. EXPERIENCE & QUALIFICATIONS • At least 5 years of management experience in hospitality, with 3–5 years of high-volume GM experience in restaurants/bars preferred., • Fun, energetic, and work with genuine care for the guest experience., • Proven ability to uphold consistent execution of food and service standards across shifts., • Required to work 45+ hours per week, including days, evenings, nights, weekends, on-call, and most holidays., • Ability to stand for extended periods and lift at least 50 pounds., • Must be SERV Safe Certified and maintain a TIPS training certification (upon hire)., • Understanding of HR Practices/Policies/Procedures., • Ability to interact professionally with other departments and outside contacts., • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision., • Strong written and oral communication skills with excellent judgment and decision-making abilities. RESPONSIBILITIES • Manage and provide quality execution of all standards and processes throughout the organization., • Oversee ongoing operational improvement relative to top-line revenue and profitability., • Ensure consistent execution of Tallow’s pre-fixe menu, service standards, and guest experience across all shifts., • Oversee successful orientation, onboarding, cultural development, and training of staff., • Oversee and lead operations, sales, facility, and administration teams at the Steakhouse., • Develop professional relationships with stall owners/operators to ensure Food Hall standards and compliance with stall agreements., • Coordinate with the accounting team to ensure timely and accurate invoice processing, inventory counts, and accurate P&L reporting related to labor and cost of goods., • Full understanding of P&L and ability to identify opportunities driving top-line revenue and/or cost savings to exceed profit goals., • Collaborate with the marketing team to ensure proper initiative execution, logistical planning, and staffing for upcoming events, branding, concerts, and ongoing marketing initiatives., • Always ensure excellent shift execution from each department., • Oversee successful beverage menu rollouts and consistency in product build and quality., • Maintain organizational efficiency, performance, and overall excellence/hospitality., • Maintain facility standards and cleanliness by local and federal laws governing permits and sanitation., • Establish and maintain relationships with 3rd party vendors that support the Food Hall., • Oversee ROI analysis for selected entertainment by collaborating with Entertainment and Marketing teams. Meet weekly to plan and review upcoming shows/activities., • Oversee purchasing practices, ordering/receiving, and cost controls for the cost of goods., • Oversee all departments' labor scheduling, training, OT, and weekly schedules., • Ensure rigorous knowledge of and adherence to all applicable laws, policies, and procedures regarding food and alcoholic beverage service., • Set and maintain a positive work environment in a fun and professional manner. COMPENSATION Salary Range: $85,000 - $120,000 + Bonus We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies. This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR's employee onboarding/off-boarding process. The IT Support Specialist will work with external vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background. This is a hybrid role. In your first 30days, you will: • Review and digest training materials to understand the RADAR business model and our core values, • Dive into videos and seminars to gain a better understanding of RADAR's technology, • Visit RADAR offices to meet with team members and engage in debugging common issues, • Learn about customer support structure, • Learn best practices and ticket-handling processes, • Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides, • Meet with strategic team members, • Independently provide support to customers through Jira and other ticketing tools, • Communicate with customers to guide them through resolutions, • Collaborate with engineering to escalate issues we are unable to resolve, • Collaborate with your manager to produce reports for customers and internal stakeholders, • Participate in on-call rotation schedule, • Adhere to SLA agreements by responding promptly to customers, • Begin owning dispatch process including scheduling with vendor and customers, • Collaborate with Hardware team to ensure RMA equipment is being received and tested, • Resolve complex problems and troubleshoot by referring to related tickets and documentation, • Successfully resolve complex problems using acquired knowledge, • Efficiently escalate tickets to L2 and L3 tier teams when appropriate, • Collaborate with Customer's Support Team to resolve issues related to their environment, • Successfully use monitoring tools and have a solid understand of appliance logs, • Identify processes that can be automated, • Begin automating processes in Jira to increase efficiency, • You have 3+ years Helpdesk/ Customer Support experience, • You are capable of explaining technical issues to non-technical audiences, • You are able to work independently, • You are able to work in a fast-paced environment while exhibiting a strong attention to detail, • You have experience using service desk management software to track support requests, monitor KPIs, and enhance performance, • You have the ability to evaluate, escalate and drive issues to resolution, • You have previous experience supporting retail customers, • You have strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues, • You work well under pressure and manage multiple priorities, • You are flexible and able to work additional hours, as necessary, • You are able to write reports, business correspondence, and procedure manuals, • You have an analytical mindset with the ability to analyze data, identify trends and data-driven solutions, • You have intermediate knowledge of Linux, • You have intermediate Network knowledge, • You have strong verbal and written communication skills, • You have intermediate knowledge of terminal, CMD, SSH and Telnet, • You are able to script using Linux, • You have knowledge of API Integration across business platforms, • You have advanced knowledge of Jira Service Management Desk Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job DescriptionASSISTANT GENERAL MANAGER — JACOB’S PICKLES (Upper West Side) About Us Jacob’s Pickles is one of New York City’s busiest and most beloved restaurants — known for our energy, hospitality, and excellence at scale. We’re part of the Pickle Hospitality Group (PHG), a team dedicated to consistency, community, and growth. We’re looking for a high-volume Floor Manager / Assistant General Manager who is ready to lead from the front — implementing systems, coaching teams, and helping make our newest location the best it can be. POSITION SUMMARY The Assistant General Manager (AGM) is a leadership role responsible for supporting the General Manager and directing all aspects of daily operations. This position focuses heavily on opening management, floor leadership, and implementing PHG best practices through the Jacob’s Pickles Playbook. The AGM will oversee department leads — including Busser/Floor Support Supervisor, BOH Supervisor, Bar Supervisor, and Maître D’ — ensuring their teams operate at the highest standard of performance, consistency, and hospitality. KEY RESPONSIBILITIES 1. Leadership & Culture * Lead the team in living out The JP Playbook — ensuring best practices, systems, and standards are followed at all times. * Maintain a calm, professional, and inspiring presence on the floor; lead by example. * Uphold PHG values of hospitality, teamwork, and accountability in every interaction. * Motivate staff through active communication, positive coaching, and recognition. * Partner closely with the General Manager and PHG Operations Team to strengthen systems and culture. 2. Daily Operations / Floor Management * Serve as Opening Manager most days; execute opening procedures and ensure all departments are guest-ready before service. * Oversee all FOH and BOH communication, including the bar, expo, hosts, and kitchen managers. * Manage guest flow, pacing, and table turns in collaboration with the Maître D’ and floor leads. * Lead floor presence during service — consistent table touches, guest recovery, and manager visibility. * Monitor staff performance and ensure all guest-facing employees maintain professional attire and presentation. * Enforce service standards, Steps of Service, and quality expectations across all departments. 3. Department Oversight * Directly oversee and support: * Busser / Floor Support Supervisor (floor flow, cleanliness, turnover speed) * BOH Supervisor (kitchen readiness, expo communication, line tempo) * Bar Supervisor (bar operations, service bar efficiency, bar culture) * Maître D’ (host flow, Resy management, seating rhythm) * Ensure each department lead has clear goals, shift focus, and accountability measures. * Conduct pre-shift huddles with all leads to align on volume expectations and priorities. 4. Scheduling & Administration * Create and manage staff schedules (servers, hosts, bussers, bar, support) in coordination with the GM and department leads. * Ensure adequate coverage for high-volume nights and special events. * Approve shift changes and maintain labor goals in line with PHG financial standards. * Review daily logs, sales reports, and shift performance summaries. 5. Guest Experience & Recovery * Lead by example in handling guest feedback — calm, professional, and solution-oriented. * Empower staff to resolve issues quickly and escalate when needed. * Conduct regular table touches to engage guests, collect feedback, and build relationships. * Monitor pacing, ticket times, and guest satisfaction across all zones. 6. Systems & Compliance * Maintain and enforce DOH standards for cleanliness, labeling, and storage across FOH and BOH. * Work closely with kitchen leadership to ensure all-day readiness and inspection compliance. * Keep the floor, bar, and service areas clean, organized, and properly staffed at all times. * Ensure all safety procedures, opening/closing checklists, and daily walk-throughs are completed. 7. Collaboration with PHG Leadership * Work directly with the Pickle Hospitality Group leadership team to: * Implement new systems and training materials. * Develop best practices for service flow, staffing, and guest experience. * Contribute to the continued success and identity of Jacob’s Pickles. * Assist in launching, refining, and improving processes for new and existing locations. QUALIFICATIONS * 3–5 years of high-volume restaurant management experience required. * Proven experience managing large FOH teams (300+ seats, 800+ covers per night). * Strong communication, leadership, and team motivation skills. * Fluent in English and Spanish (preferred). * Skilled in Toast POS, Resy, and basic scheduling/inventory systems. * Deep understanding of service standards, guest relations, and brand consistency. * Flexible schedule — must be available for mornings, nights, weekends, and holidays. TRAITS WE VALUE * Hands-on leadership — present, visible, and approachable. * Calm under pressure, decisive in action. * High emotional intelligence and people skills. * Organized, detail-oriented, and committed to accountability. * Professional, polished, and proud to represent the brand. * Passionate about team development and continuous improvement. REPORTS TO: General Manager / Director of Operations WORKS CLOSELY WITH: PHG Leadership Team, Chef / Kitchen Managers, Bar Manager, Maître D’, Floor Managers

Job Description Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar. About us: Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. Glowbar’s Core Values: • Driven: We are goal-oriented and results focused, • Outgoing: We are passionate about our team and clients in everything we do, • Problem Solving: We are scrappy problem solvers considering every option, • Enthusiastic: We are warm and lead with positivity, • Self-Aware: We understand our impact on others, • Customer Focused: Building strong relationships and delivering people-centric solutions., • Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences., • Ensures Accountability: Holding self and others to meet commitments., • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives., • Situational Adaptability: the ability to adjust to new situations and challenges by being flexible and open-minded., • Interpersonal Savvy: Is able to adjust communication style when directing work to each individual team member's preferred communication style. Is able to read body language of both clients and team members to determine when to intervene in client / team member interactions Studio Leadership: • Lead and develop the careers of a studio team, consisting of Studio Guides (front desk) and Estheticians (service providers); being the direct line manager for the Studio Guide Team, • Maintain studio(s) to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to, • Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment, • Ensure studio teams are adequately supported during training and day-to-day, • Provide feedback to Studio Manager on progress and challenges, paired with suggestions, • Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed at 1 or 2 studios, • Collaborate on scheduling, ensuring staffing accuracy and schedule optimization, • Support inventory management and forecasting to ensure accurate replenishment levels and retail and professional product availability, • Manage all client support conversations stemming from studio inbox, client surveys (NPS) and Google reviews, • Assist with facilities ticket management and audits in collaboration with the Operations team, • 2+ year(s) of hospitality management experience (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior team management and customer service; experience opening a store/studio from the ground up a plus, • Must love hospitality and interacting with people, • Must love being a servant leader and prioritizing feedback and development for the studio team, • Strong understanding of retail operations, policies, and procedures, • Must have the ability to prioritize and multi-task within a fast-paced environment, • Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients, • Passion for beauty, skincare, learning and trying new things every day!, • Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability, • Open availability 7 days a week At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: • Frequent standing, walking, and movement throughout the entire shift, • Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies, • Climbing up and down stairs during shift operations, • Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary), • Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas, • Performing operational tasks such as restocking, organizing supplies, and light cleaning, • Medical dental and vision insurance largely paid for by Glowbar, • Paid Time Off, • Paid Sick Leave, • Paid Holidays, • Short and Long Term Disability Insurance, • Life Insurance, • Commuter benefits, • Accident and Critical Illness Insurance, • Employee Assistance Program (EAP), • Annual Glowbar Membership with 2 guest passes, • Employee discounts on retail product, • Community giveback, • Friends and family discounts, • Team member referral bonuses, • Career advancement and continuing education opportunities, • Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more, • Pay: $22 - 24/hour

Job Description🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 Role We are looking for a Director of IT Operations & Enterprise Systems to lead and scale our global IT function. In this role, you will be responsible for the strategic direction, implementation, and optimization of IT infrastructure, service delivery, internal systems, and enterprise applications across the company. You’ll ensure operational excellence, robust system performance, and a secure, scalable environment that supports our high-growth business. Responsibilities: * IT Operations Leadership: Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security. * Enterprise Systems Oversight: Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce), ensuring they are performant, compliant, and aligned with business goals. * Systems Performance & Reliability: Own service availability, incident management, and system reliability across enterprise tools and IT services. Implement robust monitoring, metrics, and escalation procedures. * Security & Compliance: Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR). * Vendor & SaaS Management: Oversee third-party relationships for IT infrastructure and enterprise software providers. Manage contracts, SLAs, and procurement with an eye toward cost optimization and innovation. * IT Governance & Process Improvement: Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management. * User Enablement & Support: Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling. * Team Development: Hire, coach, and scale a high-performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence. US Based: Team members in this role are required to be within commuting distance of our San Francisco, New York, Seattle, or Los Angeles hubs. 👋 You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. * As our Director of IT Operations & Enterprise Systems, you should have at least 10+ years of experience in IT operations or enterprise applications management, with 8+ years in people leadership roles * Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments. * Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project based improvements. * Expertise in ERP (e.g., NetSuite), HRIS (e.g. Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure, or GCP). * Experience with endpoint and device management (e.g., Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk). * Deep understanding of application architecture, systems integration, and IT governance. * Strong leadership, communication, and stakeholder engagement skills. * A track record of building high-performing teams and creating scalable systems and services. 💰Compensation For Full-Time (Salary) US-based applicants: For Full-Time (Salary) $230,000/year to $270,000/year + benefits + equity The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity. 🎁 Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Compensation Range: $230K - $270K

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188