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Job Description What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Job Requirements: What do you need to succeed? • 3+ years corporate desk side support experience, • Experience troubleshooting and replacing hardware, • Experience using Active Directory, • Experience supporting Microsoft Office 2007, Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client, • Experience troubleshooting wireless connectivity issues, • Quality Customer Service skills, • Multi-tasking skills, • Experience maintaining a strict SLA, • VPN experience, • Corporate Mobile experience, • Experience with basic hardware printer support, • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP City: New York State: NY Postal Code: 10001 Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: · IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs. · Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. · Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Job DescriptionIntroduction At AREA 17, we believe we can help the world be more open, resilient, and optimistic. We work with clients we trust and admire across various industries, including Saint-Laurent, OpenAI, the International Energy Agency, Fondation Louis Vuitton, and The New York Times. We build long-term partnerships with clients by delivering value through brand, experience, and technology. Operations is not just how we run the business—it’s how we enable our teams to thrive and deliver their best work. Our Operations team sets the financial, people, and systems standards that sustain our studios and make long-term client partnerships possible. As Studio Administrator, you will bring this mission to life at the local level. You will be the point person for ensuring our studio environment is professional, welcoming, and functional, while supporting the broader Operations team on finance, people, and systems tasks. You’ll be a friendly face that represents AREA 17 to visitors, guests, and candidates while ensuring our studio runs smoothly. This is a part-time role (16-20 hours per week) that requires on-site presence. Key responsibilities Your main focus will be to maintain a professional, fun, functional, and safe studio environment. As the focal point for all studio-related inquiries, special projects, and routine maintenance, including but not limited to: Studio experience and environment • Maintain a pleasant and functional work environment by keeping the studio tidy, organized, and well-stocked, • Oversee vendors and building services (cleaners, garbage removal, maintenance, deliveries, plant care, etc) and escalate issues when needed, • Ensure conference rooms, supply closets, kitchen, and common areas are clean, organized, functional, and fully stocked, • Inventory and order supplies, as needed and approved by Operations and Leadership, • Receive guests, sort mail and packages, answer main phone line, and sort generic inquiries submitted to our contact form, • Support execution of in-studio events, such as meetings, meals, happy hours, and gatherings Operational support • Collaborate with Finance Lead to track local purchases and sutdio expenses, manage invoices, and ensure timely reporting of receipts, • Collaborate with People Lead on HR-related tasks, such as onboarding logistics, contract administration, and coordinating with external providers, • Collaborate with Systems Lead on tools, IT troubleshooting, and vendor coordination, • Assist with maintenance and troubleshooting of studio equipment, such as conferencing equipment, printer, coffee machine, etc., • Support studio enhancements or special projects, as needed Special projects and enhancements • Support local implementation of global operations initiatives, as directed by Finance, People, or Systems leads We are looking for someone with an understanding of the energy and rhythm of a fast-paced, creative workplace and who enjoys playing a key support role that helps everything run smoothly. Experience working in a digital agency, creative studio, or similar setting is a plus, but not required. This is an in-person role based in our Brooklyn studio, and will require presence onsite to support the day-to-day operations of the space and our team. The schedule will be 2 days per week, on Tuesdays and Thursdays from 9am-6pm, with a 1 hour break for lunch. We are looking for someone with the following capabilities. If these resonate with you, and you’re excited to contribute to a vibrant, values-led team, we encourage you to apply: • Adaptable problem-solver. You are quick on your feet and unfazed when plans change. You assess a situation, prioritize, and move forward calmly and efficiently. Whether it’s juggling vendor appointments or troubleshooting a tech issue, you are resourceful and solution-oriented., • Collaborative communicator. You communicate clearly and kindly, whether over email, in person, or when liaising with external vendors. You know how to listen, when to take initiative, and when to ask questions. You bring positive energy to the room and create a welcoming experience for anyone who walks through the door., • Organized and thorough. You love a good checklist, calendar, or label-maker. You spot what needs doing before someone has to ask. From keeping supplies stocked to managing shared spaces, your eye for detail and pride in process helps the studio feel intentional and cared for., • Independent self-starter. You take initiative and don’t wait to be told what needs doing. You’re dependable, proactive, and able to work independently on recurring tasks or new projects. You see where you can make things better—and you do. This is a great role for someone who is starting out in their career and curious about the agency environment. You will have the opportunity to work across the Operations team and engage with the full local team in the studio. Benefits At AREA 17, you will find a mission-driven studio environment that values craft, creativity, and collaboration. You will have opportunities to shape not only projects, but also how technology is practiced and taught within our organization and beyond. You will be a part of a multidisciplinary team that is deeply committed to quality and continuous learning. Compensation for this role will be $25 USD per hour. The expected schedule is 16 hours per week (two 8-hour days per week).

Job Description▶︎ Job Details: • Job Title: IT Project Leader / IT Support - Japanese, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Salary: $70,000 - $75,000/year, • Benefits: Full Benefits, • Visa Support: Yes, • Language: English ▶︎ What will you do: • Provide advice and assistance to the help desk team as a leader., • Promote excellent customer service, effective response times, and provide expert insights into general support issues., • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction., • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite., • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support;, • Participate in regional and global IT projects. ▶︎ Required Qualifications & Skills: • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx., • Great Team Leader, fastt learner, and self-starter, • Ability to multi-task based on priority., • Ability to act proactively with minimum supervision., • Customer-focused, detail-oriented, and with good communication skills with various levels of users., • Have mind and skill to improve IT environment and processes., • Should be able to visit customer’s sites and data center occasionally., • Ready for business travel within the continental United States and South America (1-2 times per year)., • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus. Experience • Over 5 years of user support and small team lead experience (up to give members)., • Windows-based LAN/WAN/Remote Access support experience., • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops. Certifications -Certifications- • Microsoft or other IT Vendor certifications, • PMP or equivalent certifications 2sdqGtMrd0

Job Description What We Need: The Business Operations team at Unified is responsible for managing Unified’s internal order management system, which includes the end to end campaign workflow. The Operations Manager will be responsible for partnering with the Advertising Operations teams to identify, design and oversee the implementation of key workflow enhancements to support the growing business. This includes new features, enhancements to existing features, resolving system defects, etc. The Operations Manager, in partnership with business stakeholders, will be responsible for partnering with the technical team to communicate the business needs via detailed requirements document and supporting materials like workflow diagrams, mockups, solution design and testing. After the item has been released into production, the Operations Manager will ensure that all relevant process collateral is up to date and the changes have been socialized to the broader stakeholder group. The Operations Manager will also be responsible for soliciting feedback from the stakeholder group to confirm satisfaction. What You'll Do: * Interface directly with key business stakeholders to understand and document day to day operations, critical business processes and pain points. * Lead discovery and feedback sessions with stakeholders with a focus on continuously improving day to day operations. * Transform business requirements into technical design conversations with technical teams, test changes and approve for release into production. * Create detailed testing plans and project plans to support large, complex projects. * Lead change management process following each release. * Track bugs and work with engineering team to resolve and ensure regression testing is adhered to. * Act as Tier 1 support (i.e., troubleshooting issues, replicating bugs, and resolving simple requests) and escalate to a senior Salesforce admin, if necessary. * Produce measurement reporting following releases to measure adoption. What You'll Need: * 3+ years of years of Project/Process Management. * 4+ years of Operations experience. * Extensive experience documenting business processes and requirements and/or designing workflows. * Experience with Salesforce/Community a plus. * Able to handle multiple projects and work in a fast-paced environment. * Advanced Excel skills including pivot tables, vlookups, etc. About Us Unified stands at the forefront of empowering marketers to make informed and impactful decisions through our industry-exclusive business intelligence platform, purposefully designed for social advertising. With a wealth of experience in collecting and enriching over 3 billion dollars of social investment data, we are fervently committed to providing Fortune 2000 brands and agencies with greater transparency into their diverse teams, tools, and strategies. At the heart of our offerings is the Unified Platform and service teams, meticulously crafted to ensure data quality, optimize investments, and address critical business inquiries. As a leading provider of advertising services, Unified takes a comprehensive approach to paid social advertising, boasting a best-in-class team of digital experts utilizing purpose-built technology to deliver operational excellence and holistic insights across major social platforms. We firmly believe that the best marketing insights drive optimal performance, and at Unified, we seamlessly deliver both. With industry-leading media experts supported by robust data and technology, we have over a decade of experience in managed service partnerships with some of the world's largest brands, maintaining an unwavering focus on digital advertising services and technology. Our proprietary technology provides our internal team and customers with a strategic and holistic real-time view of their digital investments. Pioneering paid social over 11 years ago, Unified holds a unique position as one of the select partners with direct API access to major platforms such as Meta, X, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. Join Unified as we continue to redefine the landscape of digital advertising through innovation, expertise, and cutting-edge technology.

Job Description IT Support Engineer, Private Family Office, NYC The IT Support Engineer is based in New York, New York, reporting to the Director of IT. The role is responsible for providing day-to-day IT support to our employees and select portfolio companies/affiliated entities, resolving user issues, managing devices, and playing a key role in strengthening IT security protocols. Proficiency in Google and Apple ecosystems is required, as well as an eye for continuous improvement. Key Responsibilities: • Provide day-to-day support for macOS and iOS users in a 100% Apple environment., • Administer and enforce Kandji MDM policies, including device compliance, zero-touch deployment, and patch management., • Support administration and secure configuration of Google Workspace, including user lifecycle management, OAuth scopes, and admin roles., • Maintain and enhance 1Password for Business usage across the team, with a focus on secure credential storage and best practices., • Champion the implementation/monitoring of 2FA and phishing-resistant authentication methods., • Assist in executing security-related initiatives, including vulnerability remediation, policy updates and vendor access reviews. Monitor systems for anomalies and collaborate on incident response procedures when, • necessary., • Help implement IT security standards, documentation, and checklists for audits and compliance., • Manage onboarding/offboarding processes with a security-first mindset., • Maintain asset inventory, ensure encryption at rest and in transit, and assist with access audits., • 2+ years of experience in IT support or administration, preferably in a security-conscious setting., • Strong troubleshooting skills and ability to communicate clearly and respectfully at all levels., • High level of integrity and discretion; prior role in investment, finance or family office a plus., • Proficiency managing Apple and Google environments in a business setting., • Working knowledge of MDM solutions and enterprise password managers., • Understanding of endpoint security, encryption, MFA and principle of least privilege., • Interest or experience in IT security policy implementation, documentation, and audit readiness., • Based within a commutable distance from Manhattan. Compensation: Salary range of $80,000-$100,000 dependent on experience, with eligibility for premium health benefits upon hire. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Job Description COMPANY A leading technology solutions provider dedicated to helping customers design, deploy and manage next-gen IT infrastructure. They deliver high-value products and services through their global presence and 3,000 team members. They provide challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. POSITION SUMMARY We are looking for Network Technicians with a proven track record in: • Racking and stacking of network devices, • Cable patching, • Physical layer troubleshooting Position Details: • Hourly position based on candidates experience and skillset, • Long term contract with possible extensions or hire, • Standard work hours: 40 hours a week; working on 24/7 model so need to be flexible, • Client Addendum will need to be followed. A copy will be provided at the time of candidate's offer acceptance. KEY RESPONSIBILITIES • Patching cabling between network equipment and customer’s network, • Installation of power cables from equipment to power supply in rack/cabinet/closet, • Installation, troubleshooting, and de-installing network equipment, • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.), • Install, troubleshoot, and de-install Network General remote Sniffers, • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels, • Act as an interface between customer’s associates and management, • Provide hardware break-fix services for network infrastructure, • Perform onsite call-through, data, voice, website, and security testing, • Perform back-up testing to ensure all systems are connected to the customer’s network as directed, • Support carrier testing of circuits, • Assist with facilities efforts, • Power and uninterruptible power supply (UPS) restoral, • Water problems,, • Emergency cooling restoration,, • Fire suppression exercises, restoration, and post-fire events, • Support inventory management activities, • Receiving inventory, • Tagging of assets, • Tracking spares (crash kits), • Ordering inventory, • Updating inventory records, • Prepare and return damaged equipment, • Act as an interface, as needed, between associates at the applicable location and centralized project/operations / MAC management, • Coordination services will be provided 24x7; Coordinate with and support other third-party vendors (e.g., telecommunications, wiring, distributed antenna solutions, WAN/LAN management) in compliance with customer’s requirements. REQUIRED EXPERIENCE & EDUCATION • 5+ years of experience in data communications, • Must have a basic knowledge of Cisco switches and routers, • Must have a basic knowledge of local and wide-area networking., • High school diploma or equivalent required, • Requires appropriate equipment and training with high-speed fiber-optic transport, • The ability to clean high speed single-mode optical connections, • The ability to measure, transmit and receive on high-speed optics, • The knowledge and experience to work safely with high speed single-mode long-range optical lasers, • Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers., • Requires experience in working in data centers and communications closets, • Must be able to perform rack and stack activities, • Must be able to safely lift heavy objects, • Must understand cable patching processes and procedures, • Must have a basic knowledge of data communications networking., • Must be able to assist in troubleshooting issues, • Must understand network terminology O99rkiEoAr

Job Description Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner. Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion. What the role is: IT Lab Intern Level: Entry-Level Reports To: Workstation Team Lead Basic Scope and Function: The Lab Internship is a unique position, with the opportunity to learn the ins and outs of our Service Delivery team, while being a helpful resource for our Workstation Specialists and Service Desk Specialists. Supported by our Workstation Team Lead, our Lab Interns are eager to learn and roll up their sleeves! They’ll be called on to help image machines, troubleshoot workstations, coordinate shipment of client equipment, and may have the opportunity to join our phone queue to help our clients get the exceptional service they are looking for. This is a great foundational role for someone looking to grow their career in the IT industry. Accountabilities: The intern’s daily responsibilities will be assigned by the Workstation Team Lead, and may include the following: Lab Service Request Management • Assist with PC builds, rebuilds, and workstation troubleshooting as per Network Coverage standards., • Ensure all equipment worked on is properly backed up prior to any work being done., • Provide daily updates on lab tickets to corresponding Team Lead., • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner., • Coordinate shipping of all equipment with appropriate team members, • Track shipments to confirm delivery and receipt, • Ensure lab and surrounding area is kept tidy and presentable, • Maintain equipment inventory and assist People and Culture team in assigning machines to new or existing employees, • Support may include but is not limited to:, • Complete onsite support when short staffed or our client experience teams require assistance., • Assist the service desk in the phone queue by answering calls and troubleshooting level 1 support tickets when required., • Interest/Course work in Information Technology (Major in Information Technology preferred), • 0-1 years’ experience in the IT industry, including previous internship experience, • Exceptional verbal and written communication skills, • Desire to be a Network Coverage and develop lasting relationships in our community, • Client focus with an ability to maintain relationships and resolve client conflicts The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply! • Proficient Microsoft Windows XP, Vista, 7, 8, 10, 11, • Microsoft Office, • Printer, Workstation, Server Hardware, • Anti-virus/Malware/Spyware Software, • Remote Desktop Technologies, • TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN, • Data Backup, • This is a part time, onsite (in New York, NY) internship position., • Estimated hours 20 – 29 per week., • Flexible schedule. Business hours are Monday through Friday, 8:00 am to 5:00 pm, • This role may require travel to community offices (including offices and client offices), and company events where locations will vary., • Estimated Salary $18.00 - $20.00 per hour depending on experience.

Job Description Job Duties: Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.

Job Description SERVICE DESK ADMINISTRATOR Must be bilingual in English and Spanish) Location: Near Manhattan, NY Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources. Responsibilities The responsibilities for this position include: • Classify and triage escalated incidents, problems, and complex requests., • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible., • Troubleshoot and resolve problems reported by two or more users as quickly as possible., • Manage the impact, risk, and implementation of complex client change requests., • Follow standard operating procedures as documented in the Knowledge Management System., • Assist in creating and updating knowledge articles to be used by other service desk personnel., • Work with the team and escalate as needed with the assistance of management., • Maintain and update system documentation and service ticket records. Qualified candidates must meet the following job requirements: • Able to function effectively in a high-paced environment, • Able to understand the perspective of the client in all service interactions, • Makes effective use of time and complete tasks efficiently and on time, • Able to work with a team, communicate effectively, and have high attention to detail, • Meets client and corporate expectations for attendance, quality, and performance, • Must have intermediate experience with each of the following:, • System hardware, software, and operating systems, • Cloud solutions such as Office 365 and Google Apps, • Networking concepts such as TCP/IP, DNS, and DHCP, • Active Directory and Group Policy administration, • Switches, firewalls, and advanced infrastructure, • Cloud-based data-centers such as Azure and AWS, • Server applications such as SQL Server and RDS, • Voice technologies and phone systems, • Must have at least a high school diploma or GED. Associate degree or better is preferred., • A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Will need to go onsite in the city for client visits. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Onsite Technician Location: Provide support for office location in Manhattan NY. Onsite as Needed may be 3-5 days. Mon - Fri. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: 8:30 AM – 5:30 PM EST Time Zone. OT As needed basis. About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job you'll build a career that matters, we're team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places. 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Title : Onsite Technician Expectations – highlights include: • Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer, • Develop operational knowledgebase and infrastructure documentation both internally and customer-facing, • Skillset – knowledgeable and capable of providing support for the following technologies:, • Extremely strong customer service interaction with varied user base, • Familiarity with ITSM tools and ticketing systems, • Logging all incidents and requests into the ITSM system, • Software installations and updates, • Software error investigation and resolution, • Experience with hardware/software troubleshooting, • User access management and password resets, • Knowledge of user equipment and peripherals (printers, scanners, etc), • Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability, • Ability to perform proactive system monitoring, • Capability to coordinate with vendor support teams, • Properly escalating unresolved issues to upper level support, • Coordinating with IT Service Desk for accurate documentation, • Configuration changes for business critical systems, • Maintaining physical inventory of connections and equipment in each IDF/MDF, • Establish documentation and operational protocols, • Maintain full documentation of all systems and procedures, • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance tVBD5bI5dn

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job DescriptionSalary: $40,000 - $60,000 Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: • Care about our clients, • Are passionate about what they do, • Are team players, and willing to help other team members, • Believe in doing things right the first time, • Are dedicated to continual improvement, • Embody positivity Everyday Duties • Respond to incoming calls and e-mails regarding information technology problems, using help desk software., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications, • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources., • Communicate with third-party support and PC equipment vendors., • Identify and learn appropriate software and hardware used and supported by the organization., • Provide superior service and customer support, • Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications • Previous help desk experience, • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills, • Highly self-motivated and directed, • Ability to effectively prioritize and execute tasks, • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11, • Experience with Mac OS X Configuration and troubleshooting, • Knowledge of Microsoft Active Directory, • Knowledge of computer hardware, • Good understanding of the organization's goals and objectives, • Experience working in a team-oriented, collaborative environment, • Ability to absorb and retain information quickly, • Ability to present ideas in user-friendly language, • Proven analytical and problem-solving abilities, • Customer service orientation, • Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: • A +, • Network +, • Microsoft certifications a plus Job Type: Full-time/ On-Site Salary + Benefits: • $40,000.00 - 60,000.00 /year Some of Our Benefits include • Paid Time Off (PTO), • Access to 401K with match, • Subsidized individual & family health, dental, and vision insurance plans, • Ongoing company-funded professional development & education allowances, • Much more! Must Complete the company Assessment to be considered for hire: #ZR

Job Description About ISNY: ISNY is a top-tier IT provider based in NYC, recognized on INC. 5000 list. We deliver innovative, scalable, and secure technology solutions with exceptional customer service. About the Role: We’re looking for a IT Field Services Technician who will be the go-to resource when client issues require an on-site presence. This role is ideal for someone who enjoys working directly with clients, solving technical problems in real time, and representing ISNY’s commitment to excellence in the field. You’ll spend most of your time at client locations across the NY area, handling escalated support needs, troubleshooting, and ensuring our solutions are delivered smoothly on site. Key Responsibilities: • Travel to client sites across NY to provide in-person support., • Set up and deploy new workstations, printers, network gear, and other IT equipment., • Assist with office moves and onsite infrastructure changes., • Provide “hands and eyes” support for senior engineers during remote projects., • Ensure clients have a smooth, professional onsite experience that represents ISNY’s standards. Required Skills & Qualifications: * 2+ years in IT support, system ideally field services. * Working knowledge of networking, M365/Google Workspace, and desktop environments. * Strong organizational and multitasking abilities. * Excellent communication skills, both technical and client-facing. Preferred Experience: * MSP Services background. * Experience with project delivery and post-deployment support. Why Join ISNY? • Attractive Compensation: Competitive salary with room to grow., • Career Growth: Opportunities for advancement in a fast-paced, high-impact environment., • Innovative Culture: Join a team that values innovation, collaboration, and customer success., • Comprehensive Benefits: Health, dental, retirement, and more., • Award-Winning Team: Proud to be named an INC. 5000 company.

Job Description About Us We are a fast-growing cannabis retail management firm overseeing multiple licensed dispensaries in New York. Our mission is to provide exceptional and compliant retail experiences in a complex and rapidly evolving industry. We are currently seeking a Senior IT Technician to take ownership of our IT systems across all locations and build out sustainable tech infrastructure for the future. About the Role As the most senior IT professional on our team, you’ll be responsible for overseeing, maintaining, and improving all IT systems across multiple cannabis dispensary locations. You’ll be expected to troubleshoot and resolve issues across a wide range of hardware and software, lead setup and scaling efforts during new store launches, develop internal processes and documentation, and ensure seamless operation of tech systems critical to sales, compliance, and customer service. This role is on the ground and hands-on, requiring site visits across NYC, Westchester, and Long Island. You must be proactive, solutions-oriented, and capable of independently managing priorities in a dynamic retail environment. Key Responsibilities Technical Support & Troubleshooting • Diagnose and resolve hardware/software issues across devices: POS systems, tablets, desktops/laptops, printers (Epson, Star), ID scanners (Verascan), and payment terminals., • Provide Tier 1–2 support for staff, escalating issues only when necessary., • Lead IT setup for new store openings, including cable configuration, device installations, and system integrations., • Configure and maintain Windows-based systems, Microsoft Surface devices, printers, scanners, card readers, routers/modems, and Wi-Fi networks., • Create and maintain thorough IT documentation, SOPs, and equipment inventories across locations., • Standardize workflows for common troubleshooting procedures and onboarding new IT team members., • Build trust and rapport with store managers and staff to proactively anticipate tech needs., • Represent the IT department with professionalism in both staff and customer-facing situations., • Regularly travel to retail stores throughout NYC, Yonkers, and the Hamptons to support tech systems on-site., • Support cross-departmental projects such as inventory hardware rollouts or compliance tech integrations., • 5+ years of experience in IT support, systems administration, or retail tech operations, preferably in multi-location environments., • Strong working knowledge of:, • Windows OS and Microsoft Surface devices, • Printers (Epson, Star), scanners (Verascan), and POS systems (e.g., Treez, Dutchie, etc), • Networking fundamentals: Wi-Fi setup, IP troubleshooting, cable management, • Remote support tools and ticketing systems, • Excellent documentation and organizational skills, • Strong communication and customer service mindset, • Must be a self-starter who thrives in fast-paced, minimally structured environments, • Comfortable working independently and taking initiative, • Valid driver’s license and reliable vehicle required for travel as neededCompany DescriptionWe are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities. Working with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.We are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities.\r\n\r\nWorking with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job Description At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Work location Manhattan, NY candidates need to have their own car or easy commute withing 45 min using public transportation Responsibilities: • Attending customer support requests via phone, email or in person., • Performing server and network troubleshooting remotely and on site, • Doing application deployments, • Follow change control process, • Managing servers and network equipment, • Document and follow procedures, • Work on projects and tasks assigned in a timely manner, • Be available for emergencies and scheduled tasks during off business hours, • Be available for off hours on-call rotation., • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications, • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. qscKr5U2zJ

Job Description Hi! Tech, a dynamic IT and technology consultancy located in New York City, is excited to announce an opportunity for a talented, enthusiastic, and personable technical professional to become a vital member of our team. We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. As part of our dedicated IT support team, you’ll be responsible for diagnosing, troubleshooting, implementing, and optimizing an extensive range of IT hardware, software, and network systems. Your expertise will encompass various technologies, including operating systems (macOS, Windows, Chrome OS), SaaS applications (such as G Suite, Dropbox, Slack), networking protocols (DNS, DHCP, VPN, TCP/IP), and endpoint management solutions (MDM). In addition to your technical skills, you will cultivate strong client relationships, offer insightful consultations, and ensure that our technology aligns seamlessly with client needs. As a proactive problem-solver, you will excel at simplifying complex technical concepts for our non-technical audiences. You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration with team members, including AV Support Specialists and Network Engineers, will be key in ensuring we deliver comprehensive technology solutions to our clients. We look forward to the possibility of welcoming you to our team! What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Takes initiative, is proactive, and self-motivated, • Strives for excellent communication with clients and team members;, • Thrives in the face of uncertainty, excited to create solutions;, • Is an excellent problem solver;, • Effectively communicates complex ideas or topics to a non-technical audience;, • Takes initiative and self-motivating;, • Has a strong internal locus of control;, • Believes in consistent professional development and growth;, • Is highly-likable; and,, • Diagnose, troubleshoot, and resolve complex IT hardware, software, and network-related issues efficiently, providing both on-site and remote support for clients across macOS, Windows, and Chrome OS., • Provide comprehensive technical support, training, and guidance to end-users on the operation of various IT systems and applications., • Partner with on-site teams in troubleshooting intricate IT systems, particularly within complex environments., • Maintain proactive, clear, and regular communications with customers and internal stakeholders across all applicable channels (e.g., Slack, Google Chat, Email, Jira, etc.)., • Actively contribute to the creation, refinement, and maintenance of technical documentation and Standard Operating Procedures (SOPs), incorporating on-site learnings, customer feedback, and best practices., • Liaise effectively with manufacturers and service providers for equipment procurement, advanced technical support, and repairs, including managing Return Merchandise Authorizations (RMAs)., • Collaborate effectively with other IT specialists, external contractors, and system integrators during troubleshooting, repair procedures, and new installations., • Provide detailed, accurate, and timely reporting of work completed for client deliverables., • Install, configure, and test a wide range of IT equipment, including desktops, laptops, peripherals, and network hardware (modems, firewalls, switches, access points)., • Configure and administer SaaS applications such as G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, and Active Directory., • Manage device enrollment and asset management for client hardware., • Perform proactive maintenance, system diagnostics, and firmware updates for IT systems to ensure optimal performance, reliability, and longevity., • Assist in designing and implementing new IT solutions and upgrades for existing client systems, ensuring alignment with client requirements, industry best practices, and Hi! Tech’s standards., • Consult with clients to assess their IT needs, understand their objectives, and recommend appropriate and innovative solutions or system enhancements, including researching best-in-class hardware, software, and peripherals., • Manage and maintain an organized inventory of IT equipment, spare parts, and accessories., • Perform onboarding and offboarding of clients' team members in a friendly, professional, and sensitive manner., • Manage software licenses and perform account recertifications., • Run, terminate, and test network cabling, and implement and configure network hardware, understanding concepts such as DNS, DHCP, VPN, and TCP/IP protocols., • Analyze existing technology-related pain points and provide effective and budget-conscious recommendations to client management teams., • Deploy and operate various video conferencing solutions., • Deliver timely, detailed, and accurate time tracking and reports on completed work for client deliverables., • Maintain clear and accurate documentation for IT processes, procedures, knowledge base articles, troubleshooting guides, and change logs., • Bachelor's degree, • 2+ years of post-collegiate technical experience, • Extremely detail-oriented, • Ability to project manage complex, nuanced efforts from start to finish, • Proven ability to work successfully with limited supervision, • Ego-less personality with excellent teamwork and communication skills, • High empathy and bedside manner for end-users, • Ability to explain complex technical ideas to a non-technical audience, • Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers, • Perseverance, resilience, and scrappiness in the face of challenges, • Ability to work effectively whether on-site, on the go, or remotely, • Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed), • Deep knowledge of Google Workspace (G Suite for Business), • Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.), • Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols, • Experience with planning and deploying Ethernet cabling, networking hardware, and related infrastructure, • Ability to troubleshoot Wi-Fi and wired network connectivity, and to improve overall network performance and security, • Experience deploying and operating a variety of video conferencing solutions, • Understanding of basic audio hardware (mics, mixers, etc.), • Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.), • Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required), • Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladderCompany DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job Description Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com WHO ARE WE LOOKING FOR? We are looking for a dynamic and experienced Account Manager to join our team. The Account Manager will be responsible for retaining our top ARR clients & pooled plans and providing exceptional service to ensure client satisfaction and loyalty. Successful candidates will be responsible for supporting incoming employer plan inquiries, change orders, proactive outreaches, ongoing client reviews, and supporting multiple cross-functional teams across the organization. In addition, the Account Manager will have the flexibility to jump into other service teams and provide coverage and support as needed. Our mission-driven service teams are often the first point of contact for customers, so we are interested in hiring individuals with a passion for providing memorable client experiences with the ability to make quick and accurate decisions. As a Vestweller, you are a dynamic individual who will work cross-functionally across teams to communicate and facilitate resolutions for any client satisfaction issues. WHAT WILL YOU BE DOING? Day-to-day you will be expected to: • Manage and retain relationships with top ARR clients & pooled plans across our platforms, ensuring their post-onboarding needs and inquiries are met and issues are addressed promptly (i.e. plan design changes & conversations, year-end testing, education, day-to-day inquiries), • Work closely with clients to understand their business goals and challenges, and identify opportunities to discuss the addition of other Vestwell platform products, • Collaborate with internal teams to ensure client needs are met and issues are resolved promptly, • Proactive outreaches to clients to understand gaps in service and platform to bring back to product teams, conveying the voice of the client internally, • Provide coverage and support to other service teams as needed, ensuring continuity of service for all clients, • Create processes, playbooks, and resources to streamline account management operations and support team expansion, • Being the friendly, knowledgeable first point of contact for inbound inquiries., • Conducting appropriate and timely follow-ups to ensure the highest level of service., • Communicating in a relatable, humanized way to promote trust and allegiance., • Creating tickets and providing follow-up as required., • Adhering to client-facing and internal Service Level requirements., • Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed. The Necessities: • College degree and/or equivalent customer service experience, • 2-4 years of retirement industry experience, preferred, • Team mentality and the ability to multitask while attending to a high volume of incoming inquiries, • Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications, • Strong commitment to superior customer service, • Positive and proactive attitude, • Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office, • Excellent attention to detail and accuracy, proficient with numbers and basic calculations, • Highly organized with the ability to manage multiple work streams simultaneously. The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired. OUR BENEFITS We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan! OUR PROCESS It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process. For your awareness you will only receive correspondence from any other domain not ending in Vestwell.com is not our Recruitment team. Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.

Job Description Title: Tier 2 Service Desk Analyst Duration: 3+ year contract Location: ONSITE 5 days a week at 55 Hudson Yards REQUIRED SKILLS AND EXPERIENCE • 3+ years experience as a Service Desk Analyst or Technical Support, • experience with white glove support c-level/executives preferred, • previous technical research experience for complex tickets, • hands-on documentation experience writing KBs, etc, • Proven expertise with positive customer service skills and communication skills, • onsite technical support experience as well as remote support, • Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk, • Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!), • Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals, • Support of Microsoft Windows 10 Operating System Support of MS O365 provisioned accounts, • Support of mobile devices such as iphone, android, iPads, Surface Devices, etc. Password Reset, Account Unlock, etc., • Support of MacBook devices and MacOS Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc., • Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc. NICE TO HAVE SKILLS AND EXPERIENCE • Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus, • Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred), • ServiceNow experience, • Legal applications (iManage, InTapp, Box, etc), • Experience supporting MacOS 10-11; MacBook Air and MacBook Pro, • Technical certifications JOB DESCRIPTION An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment. Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities: Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication. • Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology: -Microsoft Office 365 Account Support, Password Resets, etc. -Windows 10; PC Laptop, Desktop and Mobile Device support -MS Office Productivity Suite functional support -Collaboration tools including but not limited to Zoom -Remote support toolsets including: ProxyPro -Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms -Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. -Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar. -Participate in team projects that enhance the quality or efficiency of Service Desk service. -Average handling time ~9-13 minutes, handling 12-14 contacts/hourly. -Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

Job Description About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy. We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation. Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it. Job Summary: We are currently seeking an enthusiastic and customer-centric Account Manager to join our team in New York City, NY . This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing our combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales. Your performance will be primarily measured by machine uptime and the volume of drink sales. Key Responsibilities: • Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition., • Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking., • Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures., • Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business., • Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery., • Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages!, • Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team., • Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations, • Natural communicator. Written and verbal communication catered to each audience, frontline, management and ownership. The ability to interact with and clearly present information to all levels of operations and management., • Obsessed with organization, with superior time management; The ability to work from anywhere over slack, email, cell phone and video calls, with all levels of leadership., • Stay in the know: Advanced knowledge of the full life cycle of product development; Equally comfortable with big picture strategic planning and the details of tactical execution and have no trouble switching between macro and micro views. Minimum Qualifications: • High school diploma required., • Must reside in the New York City metropolitan area., • Dual language preferred: English and Mandarin., • 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred, • Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations., • The ability to adapt to fast changing environments., • Familiarity with Business travel, Slack, Salesforce, and ClickUp., • Ability to travel regionally as required to support assigned accounts., • Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts., • Implement measures to reduce churn rate and retain existing accounts., • Regularly update clients on the latest products and services or advice on menu to increase drink sales., • Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets., • Knowledge of the restaurant industry, including trends, challenges, and best practices., • Ability to work independently and as part of a team. Salary: $75,000 - 80,000 Benefits: • Fully company-paid Medical and 99% company-paid Dental and Vision Insurance, • 15 PTO days, 7 sick days, and 14 holidays, • Wellness Benefits, • Cell Phone and Internet reimbursement, • 401K, • Access to local NYC Office, • OTE: Commission Bonus