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Job DescriptionWe’re Hiring! Business Development Officer – Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. POSITION SUMMARY:Responsibilities include but are not limited to the following: • Identifies and develop new business opportunities through networking, research, and outreach• Builds and maintains strong relationships with clients, partners, stakeholders, etc.• Develops and implements new profitable business banking solutions to existing and prospective customers through calling efforts, marketing, and referrals• Acts as primary contact for business development and sales related customers• Administers business development and sales programs activities• Reviews documentation to properly close loans• Prepares loan documents, reports, and composes letters• Prepares and delivers presentations, proposals, and business pitches• Manages all aspects of relationships to ensure maximum credit quality and customer’s satisfaction• Handles problem loans efficiently • Keeps abreast of changing business and economic developments which impact the loan portfolio and its profitability• Ensures loans are renewed timely and delinquent loans are brought current• Achieves all established production and credit quality goals, objectives, and expectations including funded loan production goals• Ensures compliance with all bank policies, procedures, regulations, and laws• Maintains a high level of visibility in the community and represents the CTB brand at events, meetings, associations, and organizations• Delivers excellent quality customer service consistently and adheres to department response turn around standards• Participates in bank and community related activities• Demonstrates consistent professional appearance, image, ethics, integrity, and represents the CTB Brand• Leads initiatives, adds value, supports the Bank’s vision, core values, business principles, goals, and objectives QUALIFICATIONS, SKILLS, AND ABILITIES: • Minimum three years experience of business development experience including commercial and consumer deals• Bachelor’s degree in finance, accounting, business administration, economics, or related field• Excellent prospecting and new business development skills and the ability to develop strategic partnerships• Ability to analyze loan requests to determine credibility and probability• Must have strong knowledge of surrounding communities and markets• Good understanding and ability to comply with all bank and commercial lending’s policies, procedures, industry trends, regulations, and laws• Strong loan portfolio management skills with hands on working knowledge and experience in loan structuring, credit analysis and commercial loan underwriting • Clear understanding of different types of financial statements and credit reports• Exceptional business development, sales, and customer retention skills are essential• Sound leadership and credit decision skills• Excellent quality customer service skills with a genuine interests in serving customers• Ambitious, analytical, self- motivated individual with a strong work ethic, positive attitude and ability to work both independently and as part of team• Great presentation, interpersonal relationship building, managerial, organization, and leadership skills are essential• Excellent time management skills and the ability to analyze work flow and set priorities to meet deadlines• Multi-task oriented with the ability to maintain a proactive approach to assignments• Ability to use sound judgment with strong decision making and reasoning abilities• Strong persuasive and negotiation skills• Demonstrated ability to work in a fast pace, high volume environment and must be adaptable to change• Demonstrate ability to maintain composure and convey a positive and professional image at all times• Ability to handle and maintain confidential information and matters• Ability to relate to internal and external customers with a high degree of professionalism• Possesses a high level of integrity• Ability to facilitate successful business meetings• Demonstrated professional appearance, telephone etiquette, and demeanor are essential• Aggressive with the ability to take initiative and get the job done• Excellent communication skills with ability to communicate clearly, concisely, tactfully, and effectively• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet• Must be flexible, resourceful, and energetic with competitive winning spirit that understands the team concept• Ability to work through situations and find win-win solutions• Ability to travel as needed Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement Employer Assisted Housing Program  Wellness Program/Wholesale Reimbursement Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker’s Compensation Program Free Banking Services Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

Job Description We’re Hiring! Durham, NC – Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Residential Mortgage Loan Processor Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Reviews and verify residential loan application files to verify that application data is complete and meets established standards, including but not limited to loan type and amount of mortgage, borrower(s) assets, liabilities, and length of employment, • Recommend loans be denied due to not meeting minimum standard, • Contact the credit bureau and employer to verify accuracy of information. May require submitting accurate information to credit bureau for verification and/or re-scoring purposes., • Facilitating the gathering of loan conditions and submission for final loan approval to meet established loan closing dates, • Communicate loan status to sales partners, • Develops and maintains knowledge of regulations and compliance while complying with company policies and secondary market requirements pertaining to credit/security standards and regulatory requirements relative to conventional, government and self-employed loans, among others; industry standard conveyance/settlement procedures; current real estate laws and appraisal requirements, • Have 2-3 years of experience processing FHA or VA loans preferred, • Keep abreast of changes in policies, standards, and regulations applicable to work units. Understand and apply local, state, and federal regulations relating to processing mortgage loans, • Promotes and provides excellent customer service by effectively communicating and cooperating with all internal and external customers, • The nature of communication activities involves distributing and exchanging information with others, working with confidential information, following up with customers, referring customers to appropriate person(s), composing correspondence and memoranda. Prepare documents and forms with accuracy and attention to detail, • Functionality and operation of software programs (i.e. word processing, spreadsheet and database) sufficient to perform job duties. Use of Automated systems for processing in order to verify and ensure the accuracy of data input/output, • General office practices and customer service skills. Operation of office equipment at an acceptable level of proficiency, • Interpretation and application of loan processing policies and procedures in order to correct errors and resolve discrepancies. Apply principles, practices, and regulations applicable to mortgage lending and secondary market, • Working as liaison between customer and loan officer, • Assisting loan officer with each file submission, • Understanding of appraisal and underwriting process, • Complete assigned work to meet deadlines in a high production environment, • Study a situation and decide on the course of action based on analysis and within scope of authority, • Contribute to productivity of team through mentoring newly hired processors, • To assist Team Manager with day-to-day functions Qualifications: • Minimum of three (3) years of mortgage loan processing and/or related experience, • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Senior Commercial Relationship Manager – Atlanta, Georgia Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Atlanta, Georgia area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA #ZR • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Commercial Relationship Manager – Houston, Texas Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Houston, Texas area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA #ZR • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Commercial Relationship Manager – Raleigh/Durham - NC Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Raleigh and Durham, North Carolina areas; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job DescriptionHealthpeak Properties is a fully integrated real estate investment trust (REIT) and an S&P 500 company. We specialize in owning, operating, and developing high-quality real estate focused on healthcare discovery and delivery. Our impressive portfolio includes nearly 50 million square feet of medical outpatient buildings, lab and life science facilities and Senior Assisted Living centers throughout the country. Position Overview Assistant Vice President of Asset Management will oversee a portfolio of senior housing assets. This executive will be responsible for driving operating performance, capital efficiency, and strategic execution across a multi-operator platform. The AVP will partner closely with senior leadership, operating partners, investments, capital markets, and development to enhance NOI growth, optimize contract structures, and execute portfolio strategy, including repositioning and transitions. This position reports senior executive leadership within the Senior Housing platform. Travel to portfolio assets is required. Regular site visits are an essential component of this role. Key Responsibilities: Portfolio Performance & Value Creation • Drive same-store NOI growth, margin expansion, and cash flow optimization., • Oversee RevPOR strategy, rate increases, discount governance, and contract mix management., • Implement asset-level action plans with measurable KPIs and performance tracking cadence.Capital Deployment & Capex Oversight, • Allocate capital to highest-return opportunities across unit upgrades, repositionings, expansions, and amenity enhancements., • Oversee major renovation and repositioning projects in coordination with operators and internal construction teams.Operator Oversight & Alignment, • Maintain disciplined operator governance framework including performance reviews, reporting standards, and budget approvals., • Negotiate and manage incentive-aligned management agreements., • Drive operational consistency across multiple operators while preserving local market execution strength., • Lead operator transitions when required, including diligence, onboarding, and stabilization.Strategic Initiatives & Portfolio Strategy, • Support portfolio-level strategy including asset repositioning, expansion evaluation, and divestiture initiatives., • Lead underwriting and execution of value-enhancing capital investments., • Evaluate market dynamics, supply trends, and housing market indicators affecting entrance fee velocity., • Partner with Investments and Capital Markets on portfolio growth initiatives and capital allocation strategy.Reporting, Compliance & Governance, • Ensure compliance with all management agreements, joint venture agreements, and other governing documents., • Present portfolio performance and strategy to executive leadership, • Develop clear, data-driven reporting on occupancy, NOI, margin, sales trends, and capital returnsQualifications, • MBA, CFA, or other relevant advanced professional designation strongly preferred., • 8+ years of relevant experience in asset management, real estate, investments, or portfolio management, preferably within senior housing, healthcare real estate, hospitality, or a related sector., • Strong understanding of senior housing operations, operator management, and asset-level value creation levers., • Demonstrated ability to read, interpret, and administer complex legal, financial, and operating documents, including management agreements, joint venture agreements, leases, debt documents, and other governing agreements., • Demonstrated experience driving NOI growth, overseeing budgets and capital plans, and executing strategic asset initiatives., • Strong financial analysis and underwriting capabilities, including forecasting, budgeting, variance analysis, and return-on-investment evaluation., • Experience working across functions, including operations, investments, development, legal, accounting and tax., • Excellent communication and presentation skills, with the ability to synthesize complex issues into clear recommendations for senior leadership., • High level of proficiency in Excel and financial modeling; experience with portfolio reporting and business intelligence tools is preferred., • Willingness and ability to travel regularly to portfolio assets. Powered by JazzHR GdsqhrYTk2

Job Description We’re Hiring! Senior Commercial Relationship Manager – Nashville, TN Step into the dynamic world of Citizens Trust Bank, where a century-long legacy meets today’s financial trends. We're all about customized financial services and innovative solutions to meet our awesome customers' ever-changing needs. With values like Integrity, Accountability, Respect, Innovation, Service Excellence Collaboration, and Leadership, we're on a mission to pave the way for financial success across generations. Joining the CTB team of professionals means engaging in a world of personal growth and professional triumphs. If you meet the qualifications and are eager to be part of our excellence-driven team, visit us at www.ctbconnect.com/careers to apply. Have questions or need to chat? Call us at 404-575-8262. We can't wait to welcome like-minded individuals who are all about chasing excellence and uplifting our community. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Nashville, Tennessee area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received., • Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships., • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations., • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Mortgage Loan Officer - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution’s values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY, and LEADERSHIP to be the keys to our ongoing success. By joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates, and stakeholders of the bank’s legacy - We Are Citizens Trust Bank, and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at www.ctbconnect.com. Additionally, if you have any questions, please contact us at 404-575-8263. POSITION SUMMARY: POSITION SUMMARY: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Demonstrates consistent professional appearance, image, ethics, integrity, and represents the CTB Brand, • Attends and participants in various business meetings; schedules and confirms appointments; follow-up on business referrals, • Composes and distributes various correspondence and reports; assists with the development of marketing material and resources, • Adheres to all policies, procedures, guidelines, expectations, laws and regulations, • Exceeds all established positions’ goals, objectives, and expectations, • Supports the Bank’s vision, core values, business principles, goals, and objectives, • Performs other duties and responsibilities as assigned QUALIFICATIONS, SKILLS, AND ABILITIES: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank, • Must be able to maintain positive composure and consistently demonstrate professional appearance, image, and represents the CTB Brand, • Ability to prepare mortgage files for underwriting within established guidelines, • Excellent telephone etiquette and respectful of others, • Proficient in Microsoft Office (Word, Excel, Outlook, Internet, and working knowledge of Encompass Mortgage software systems), • Assertive and demonstrates initiative with the ability to comprehend and follow directions and instructions, • Ability to produce accurate and organized work with minimum supervision, • Genuine interest in serving and caring for others, • Excellent organizational, listening, and interpersonal skills are required, • Ability to handle and maintain confidential matters and information, • Up to date understanding of industry trends and developments, • Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws, • Excellent analytical and problem resolution and negotiation skills, • Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team, results focused, and detailed-oriented with excellent time management and planning skills, • Excellent communication skills with ability to communicate clearly, concisely, tactfully, and effectively, • Ability to maintain a proactive approach to assignments and multi-task oriented, • Flexible, resourceful, and energetic with excellent research and presentation skills, • Exceptional creativity with ability to manage multiple tasks and prioritizes work to meet deadlines, • A competitive winning spirit that understands the team concept, • Ability to work through situations and find win-win solutions, • Ability to establish and maintain effective working relationships with co-workers, customers, and representatives of other departments, • Ability to work in a fast paced, high volume environment, and must be adaptable to change Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program EEO/AA 11/21  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more

Job Description We’re Hiring! HOUSTON METROPOLITAN– SENIOR COMMERCIAL RELATIONSHIP MANAGER Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Targets and maintains extensive contact with individuals, businesses, and centers of influence with a focus on the metro Houston area; maintains extensive contact with customers and the community; plans and schedules proactive visits to prospective customers; aggressively competes for loans, deposits, and other banking relationships, establishes effective and lasting business relationships; responds quickly to referrals; evaluate the creditworthiness of prospective customers ahead of submission to underwriting., • Achieves all established goals, objectives, and expectations, including funded commercial loan goals, portfolio growth goals, deposit growth goals, fee goals, and other bank products, services, solutions, and objectives while increasing customer satisfaction., • Attends, participates, promotes, and represents the bank at business, professional, and community events, meetings, organizations, associations, programs, functions, and activities to support and broaden company image and visibility. Serves on company, business, and other bank-related professional committees, boards, and other related functions; participates in CRA activities, community organizations, and projects., • Analyzes, reviews, and structures new loan requests, including highly complex loans of various loan types and industries, while maintaining strong knowledge of the credit approval process and gathering and compiling financial documents to submit for the credit package., • Manages all aspects of relationships to ensure maximum profitability and credit quality, including new cross-sell business opportunities, loan renewals, and problem loans as needed., • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Maintains an updated pipeline report, call report, and prospect database on a weekly basis., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management level., • Assists with developing, evaluating, and updating business development and sales manuals, policies, procedures, guidelines, standards, goals, objectives, methods, and practices., • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Minimum of three (3) years of progressive business development, marketing, and sales experience in a banking environment; credit and underwriting experience a plus., • Bachelor’s degree in finance, economics, business, accounting, marketing, communications, management, or a related field., • Series 7 and 63 Licenses are a plus., • Specialized training in business development, sales, marketing, and lending (commercial, consumer, mortgage, and SBA)., • Solid background and understanding of business development, industry trends and developments, marketing, and sales in a banking environment with broad knowledge of all banking products and services, customer relations, banking policies, procedures, guidelines, practices, concepts, state, federal, and local laws, and other regulations. • Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more #ZR

Job Description We’re Hiring! HOUSTON METROPOLITAN– Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description We’re Hiring! Nashville, TN – Mortgage Loan Officer Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions: Contact 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: • Researches, identifies and generates business leads, networks, contacts, and opportunities; interviews and works with prospective loan clients and other clients to obtain lending business for the bank; cross-sells and market the bank’s mortgage and other banking solutions, • Participates and represents the bank at community functions, events, and activities to develop new lending business opportunities and promote the bank, • Screens mortgage loan requests; educates prospective clients about the bank’s underwriting guidelines and all applicable government regulations, • Obtains required information and documents from prospective loan clients and analyzes financial and credit data, • Obtains, manages, and completes the loan application process for clients; enters loan information into mortgage system accurately; submits loan application files for processing and underwriting approval in timely manner, • Delivers exceptional customer services consistently to all customers and oversees and monitors the entire loan application process and status; communicates effectively with customers, • Establishes and maintains productive and effective working and business relationships with internal and external customers, business lines, real estate agents, construction companies, professional associations and organizations, etc. that enhances the overall marketing efforts of the bank, • Hosts and conducts homebuyers related seminars and educational sessions, • Utilizes bank training opportunities and resources; stays abreast of mortgage industry trends and developments; maintains up-to-date working knowledge of the bank’s lending programs, policies, procedures, regulatory requirements, applicable laws and regulations, • Works closely with other internal bank associates and departments to successfully accomplish overall production goals and objectives., • Maintains a sound working knowledge of all products, services, and solutions offered by the bank, its subsidiaries, strategic alliances, third-party vendors, and competitors. Stays abreast of all aspects of banking, business development, new banking trends, banking laws and regulations, developments, practices, and programs., • Demonstrates commitment to excellence; consistently provides superior customer service to all internal and external customers, vendors, service providers, and prospective customers; checks and promptly responds timely to all voice mail messages, e-mails, referrals, customer requests, and complaints received. Regularly reviews workflow to ensure excellent customer service; adheres to department response turnaround standards. Promotes a positive attitude and team approach to customer relationships. • Develops and executes business development and strategic plans for meeting production and sales goals and objectives; assists with marketing and public relations-related functions, projects, and efforts., • Conducts research and assists with updating, enhancing, reviewing, identifying, developing, recommending, and implementing new banking products, services and solutions., • Informs the manager promptly of problems, issues, and concerns that may jeopardize the achievement of objectives and goals and those which are not being addressed adequately at the management l, • Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations., • Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives., • Regularly attends Officer Loan Committee meetings, Director Loan Committee Meetings, Deal Flow Meetings, Sales Meetings, and other meetings as requested., • Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand., • Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment., • Exceeds all established performance and position’s goals, objectives, and expectations. Other Duties and Responsibilities: • Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines., • Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions., • Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank., • Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Performs other duties and responsibilities as assigned. Qualifications, Skills, and Abilities: • Strong working knowledge of various type of mortgage loans (FHA, VA, Conventional, etc.) in a banking or mortgage environment, • Bachelor’s degree in finance, accounting, economics, marketing, business administration, or related field, • Minimum three (3) years of residential mortgage loan origination, business development experience in a mortgage or banking environment; National Mortgage License System (NMLS) Certification is required, • Good understanding of mortgage and consumer laws, regulations, policies, guidelines, practices, and procedures, • Excellent business development, mortgage, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability., • Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc., • Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills., • Resourceful, detail-oriented, reliable, and flexible; strategic and logical thinker, service-oriented, and good leadership qualities., • Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure., • People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities., • Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes., • High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment., • Ability to display a high degree of creativity and latitude when performing job functions., • Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities., • Ability to readily adapt to change and champion the need for change; has a passion for business development, sales, marketing, other related functions; enjoys working in a team atmosphere., • Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services., • Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer., • Demonstrated career achievements and academic excellence., • Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

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