Branch Manager
19 days ago
New York
Job Description Branch Manager Reports to: Chief Operations Officer (COO) Requirements: Bachelor Degree and or at least 5 years of experience in related service Employment Status: Exempt Branch Manager Purpose: The Credit Union Branch Manager is responsible for overseeing the daily operations of a credit union branch, ensuring excellent member service, and achieving financial goals. Here are the key responsibilities typically included in the job description: Key Responsibilities Branch Operations Management • Daily Operations: Ensure timely branch opening. Ensure smooth daily operations by managing member services, loan processing, and product sales. This includes overseeing cash handling, Office supplies ordering, transaction processing, and maintaining branch security., • Compliance: Regularly review branch activities to ensure compliance with credit union policies and regulatory requirements. This involves conducting audits and implementing corrective actions when necessary., • Hiring and Training: Recruit and train new employees, ensuring they understand their roles and responsibilities. Provide ongoing training to keep staff updated on new products, services, and regulatory changes., • Service Excellence: Foster a culture of excellent member service by setting high standards and leading by example. Address member complaints and issues promptly and effectively., • Budgeting and Reporting: Prepare and manage the branch budget, ensuring financial targets are met. Monitor financial reports and take corrective actions to address any discrepancies., • Product Promotion: Actively promote the credit union’s products and services to meet sales targets. Train staff on effective sales techniques and product knowledge., • Regulatory Compliance: Stay updated on regulatory changes and ensure the branch complies with all relevant laws and regulations. This includes conducting regular risk assessments and implementing necessary controls., • Fraud Prevention: Implement and oversee fraud prevention measures, such as transaction monitoring and staff training on fraud detection., • Community Outreach: Build relationships with local businesses and community organizations to promote the credit union. Participate in community events and represent the credit union in a positive light., • Education and Experience: While a high school diploma is often required, having a college degree in finance, business administration, or a related field can be advantageous. Gaining experience in various roles within a financial institution can provide a solid foundation for this position., • Skills Development: Focus on developing strong leadership, communication, and organizational skills. Familiarity with financial software and regulatory requirements is also crucial.