Global Security Operations Center Manager
8 days ago
Plano
Global Security Operations Center Manager – Full Time – Plano, TX Wage: $75,000-$95,000/YR Reports To: Regional Director of Security Operations Job Summary: The Global Security Operations Center (GSOC) Manager – Onsite is responsible for the onsite leadership, build-out, and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up, managing onsite teams, and maintaining real-time operational oversight. The GSOC Manager will be physically present at the GSOC, providing direct supervision, incident command, and executive-level coordination during routine operations and critical events. What We Have To Offer: • Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options., • Virtual Medical Appointments With Telemedicine., • Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!, • Employee Assistance Program., • DailyPay Access Program!!, • Lead the onsite design and implementation of the GSOC from concept to full operational capability., • Define GSOC mission, scope, governance, KPIs, and service catalogue., • Develop and maintain onsite SOPs, escalation matrices, runbooks, and crisis playbooks., • Select, implement, and oversee onsite GSOC technologies, Including:, • CCTV/VMS and alarm monitoring systems., • Access control platforms., • Incident and case management tools., • Maintain daily onsite command and control of 24/7 GSOC operations., • Serve as incident commander during critical incidents, emergencies, and crises., • Provide real-time escalation, decision-making, and executive notifications., • Coordinate onsite and offsite response with security teams, facilities, IT, HR, Legal, and emergency services., • Recruit, train, and manage onsite GSOC analysts, supervisors, and shift leads., • Establish onsite shift schedules, staffing models, and coverage plans., • Conduct in-person coaching, performance reviews, and corrective actions., • Monitor and assess real-time global and regional threats impacting operations., • Produce onsite intelligence briefings, daily situation reports (SITREPs), and executive dashboards., • Ensure onsite GSOC operations comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.)., • Support onsite audits, inspections, and regulatory reviews., • Identify opportunities to improve reporting, documentation workflows, and data accuracy., • Support cross-functional teams by providing timely and reliable information., • Serve as the onsite GSOC authority for senior leadership, clients, and visiting stakeholders., • Deliver in-person briefings during incidents and routine operational updates. Hands-on leadership and presence-driven management. * Crisis decision-making under pressure. * Strong interpersonal and executive communication skills. * Operational discipline and attention to detail. * High ethical standards and discretion. With Or Without Reasonable Accommodation: a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: • Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements., • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations., • Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others., • Required adjusting schedule regularly and working hours necessary to meet operational needs., • Required ability to handle multiple tasks concurrently., • Computer usage which may include prolonged periods of data entry., • 18 years of age or older., • Standard computer / technology skills needed., • Must be able to interact with a wide range of customers in a calm and professional manner., • All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation., • Bachelor's Degree required., • Previous operations and team building from the ground up experience required. Must have right to work in the US. • Minimum 3 years of checkable work / educational background required., • Must possess excellent interpersonal and communicational skills., • Must have excellent organizational skills., • Must have a pro-active approach and be a great problem solver., • Must have great attention to detail. Required • Minimum 5 years of experience managing a GSOC in an onsite 24/7 operational environment., • Demonstrated experience building a GSOC from the ground up including:, • Physical GSOC facility design and setup., • Technology selection, installation, and integration., • SOP, playbook, and governance development., • Strong working knowledge of physical security systems, incident management, and crisis response., • Proven experience leading onsite teams in high availability environments. Ability to work extended hours, nights, weekends, and respond onsite during emergencies. Preferred * Bachelor’s degree in security management, Criminal Justice, Emergency Management, or related field (Master’s preferred). * Certifications such as CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST related credentials. * Experience supporting critical infrastructure, data centers, or global enterprises. * Military, law enforcement, or intelligence background a plus. EOE/M/F/Vet/Disabilities #AF-NCGPHP Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: • Retirement plan, • Employer-provided medical and dental coverage, • Company-paid life insurance, • Voluntary life and disability insurance, • Employee assistance plan, • Securitas Saves discount program, • Paid holidays