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Job Description A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure • Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed, • Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth, • Responsible for program’s successful rollout and sustainability of national, divisional, and regional initiatives within their program, • Lead by example through field coaching, account development, and community activities, • Ensure Admissions Department has active and an actionable strategic plan documented in the system, • Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants by recognizing the customer is the center of VITAS business, • Review and provide guidance on program-related customer complaints., • Admissions-focused process improvement project management for the program, • Admissions Performance KPI (Can change based on national direction):, • Length of Intake/Same Day Admit, • Speed to Referral/Appointment, • Training Completion/Competency, • Program Scheduler Performance/Quality, • Program oversight and ensured adherence to standards and performance in the areas of:, • Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external), • Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation, • Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring, • Compliance with AM required duties as here and within training materials, • Audits: Daily, weekly, monthly, quarterly and annual, • Monthly program, region, division and national meetings, • 5+ years nursing preferred, • 3+ years in a leadership/management role preferred, • Hospice admissions experience preferred, • Ability to work on various assignments simultaneously, • Knowledge of industry policies and practices, • Ability to motivate and develop others, • Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions, • Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.), • Demonstrates experiences of developing strategies and solutions to improve Admissions performance, • Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION • Requires completion of accredited Nurse Practitioner program., • Competitive compensation, • Health, dental, vision, life and disability insurance, • Pre-tax healthcare and dependent care flexible spending accounts, • Life insurance, • 401(k) plan with numerous investment options and generous company match, • Cancer and/or critical illness benefit, • Tuition Reimbursement, • Paid Time Off, • Employee Assistance Program, • Legal Insurance, • Roadside Assistance