Are you a business? Hire vessel candidates in Bayonne, NJ
Key Responsibilities: Guest Coordination: Welcome and check in guests for dinner cruises and charters Communicate cruise details, schedules, and expectations clearly to all guests Address on-site customer questions, requests, and issues with professionalism Event & Cruise Logistics: Coordinate with vendors (catering, entertainment, musicians, decorators, etc.) Ensure boat is cruise-ready (clean, set up, stocked, and staffed) Monitor timelines and manage boarding/disembarkation processes Maintain manifest accuracy and monitor guest counts Private Charters: Liaise with clients to confirm cruise details, timing, food and beverage choices, and special requests Provide day-of-event support to ensure charter expectations are met or exceeded Administrative: Assist in preparing run sheets and event schedules Track special requests and dietary accommodations Report any operational issues or incidents to management Qualifications: Prior experience in events, hospitality, or maritime coordination preferred Strong organizational and time-management skills Excellent communication and customer service abilities Comfortable working on water-based vessels Ability to stand and move for extended periods and lift up to 30 lbs Available to work evenings, weekends, and holidays Bonus Points For: Knowledge of NYC waterfront and tourism industry Bilingual or multilingual abilities Familiarity with event coordination software or booking systems Compensation: Competitive hourly wage or salary Tips or bonus incentives (if applicable) Opportunities for growth in a fast-growing cruise and events company
Valid TWIC card (mandatory) experience as a deckhand Familiarity with passenger vessel Ability to work long shifts and in all weather conditions Must pass drug screening and background check
About Us NYC Water Cruises operates some of New York Harbor’s most iconic vessels – Louisa of the Seas, Eternity, and Grande Mariner. We offer unforgettable sightseeing, dining, and special event cruises for locals and visitors alike. Position Overview We’re looking for an energetic, customer-focused Senior Dockside Agent to be the welcoming face of our operation. In this role, you’ll ensure passengers have a smooth check-in experience, assist with boarding, and handle day-of ticket sales at the dock. You’ll play a key role in delivering excellent guest service while helping drive revenue. Responsibilities Greet passengers and provide a warm, professional first impression. Manage check-in for Louisa of the Seas, Eternity, and Grande Marinercruises. Answer guest questions and provide information about cruise options, schedules, and services. Sell tickets at the dock to walk-up customers, upselling where appropriate. Coordinate with onboard and dockside teams to ensure timely boarding and departures. Handle payments, issue tickets, and maintain accurate transaction records. Address and resolve customer concerns quickly and courteously. Evening and weekend work required. Qualifications Previous experience in guest services, ticketing, hospitality, or tourism preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced outdoor environment. Reliable, punctual, and professional appearance. Comfortable handling cash and POS systems. Flexible schedule including evenings, weekends, and holidays. Compensation Hourly pay + commission on ticket sales. Opportunities for additional hours during peak seasons and special events. Why Join Us? At NYC Water Cruises, you’ll work in a dynamic, waterfront setting and be part of a team dedicated to creating memorable experiences for our guests.