Apple Global Mobility Support
il y a 3 jours
New York
Software Guidance & Assistance, Inc. (SGA), is searching for an Apple Global Mobility Support Specialist for a Contract to Hire assignment with one of our premier Boutique Investment Banking clients in New York, NY. This role is onsite 5x week Candidates must have extensive MacOS experience, and be extremely proficient with all Apple products. Responsibilities : • Troubleshooting and supporting end-users, while providing white glove service, • Working closely with the compliance department to ensure that all texts are archived via Leap, • Working w/ wireless carriers to set up and activate users' devices, • Onboarding of new employees to their mobile and work devices, • Document and escalate issues, • Setting up iPads and iPhones; emails, contacts, calendar, • Installing desktop hardware and software, • Performing desktop imaging and configuration, • At least 6+ years of technical support experience within a corporate environment, • Advanced experience with MacOS and mobile devices, • JAMF, • Proven ability to offer high-level desktop support in an enterprise environment, • Excellent communication skills, • Familiarity with standard ticketing systems