1000+ Best virtual Jobs in Mesa, Arizona (June 2026)

Assistant Director of Patient Enrollment

6 days ago

Scottsdale

Job Description Assistant Director of Patient Enrollment ENVITA | Full-Time | On-Site | Scottsdale, Arizona Help Patients Access Cutting-Edge Treatments Beyond the Standard of Care While Leading a Team Committed to Exceptional Patient Outcomes Build a Team Dedicated to Delivering Hope, Innovation, and Life-Changing Care Join at a Defining Moment in Envita's Growth Story About Envita Envita Medical Centers is a nationally recognized leader in precision integrative medicine, specializing in personalized treatment approaches for cancer, Lyme disease, autoimmune disorders, and complex chronic illnesses. For more than two decades, Envita has combined advanced diagnostics, genomics, immunotherapy, targeted therapies, and integrative treatment protocols to help patients who are often seeking options beyond conventional approaches. Patients travel from across the United States and around the world to receive personalized care designed around the unique biology of their disease. At the center of everything Envita does is a commitment to compassionate patient care, innovation, education, and helping patients make informed decisions about their treatment journey. This role is not simply about managing an enrollment team. It is about helping build the patient enrollment function that directly impacts how many patients gain access to Envita's innovative treatment programs. The Assistant Director of Patient Enrollment will play a critical leadership role in scaling patient access, improving patient experience, enrollment effectiveness, and patient readiness, developing future leaders, and ensuring every prospective patient experiences the compassion, professionalism, and hope that define the Envita experience. Position Summary The Assistant Director of Patient Enrollment will lead, coach, develop, and optimize a high-performing enrollment team responsible for guiding prospective patients through the first stages of their treatment journey. This leader will perform call audits, training, coaching, and ongoing performance management to ensure consistent communication, exceptional patient experience, and strong patient engagement and enrollment outcomes. The role is accountable for improving enrollment effectiveness, call quality, consultation readiness, follow-up execution, Tele-Oncology referrals, and patient starts while developing a culture of accountability, ownership, compassion, and continuous improvement. Success will be measured through team performance, patient enrollment outcomes, and the organization's ability to help more patients access life-changing treatment options. This role serves as a key partner in the success of Envita's virtual consultation initiative. In collaboration with Samantha and department leadership, the Assistant Director of Patient Enrollment is responsible for improving patient readiness, consultation attendance, communication quality, and overall patient experience, and the effectiveness of the patient handoff process. While not the primary owner of conducting every virtual consultation, this leader may facilitate consultations as needed to support patient experience, maintain subject matter expertise, and provide coaching, training, quality assurance, and calibration for team members. Why Leaders Choose Envita • Leave conventional healthcare behind and join a mission-driven organization., • Directly impact the lives of patients facing cancer, Lyme disease, and complex chronic illnesses., • Lead and develop a high-performing enrollment team., • Influence patient access, patient experience, and organizational success., • Support the success of innovative virtual consultation initiatives that improve patient clarity and preparation before arrival., • Work in an environment focused on hope, healing, and possibility., • Opportunity for significant leadership growth and career advancement.The Opportunity Every day, patients facing cancer, Lyme disease, and complex chronic illnesses come to Envita searching for answers after exhausting traditional treatment options. They are seeking hope, innovation, and a team willing to look beyond conventional approaches. As Assistant Director of Patient Enrollment, you will lead and develop a high-performing enrollment team that helps patients take the first step toward potentially life-changing treatment options. This role combines leadership, coaching, patient advocacy, accountability, communication quality, and growth in an environment where innovation, compassion, and outcomes matter. This leader will drive enrollment effectiveness, patient experience, accountability, team development, and patient growth by optimizing the patient journey from initial inquiry through consultation readiness and treatment start. Why This Role Matters This role sits at the intersection of patient experience, patient growth, enrollment effectiveness, team development, operational excellence, and virtual consultation readiness. The leader hired into this position will directly influence how many patients ultimately receive care through Envita's programs. Average performers manage activity. Exceptional performers improve outcomes. What Success Looks Like – First 30 Days • Learn Envita's patient journey, oncology and Lyme enrollment process, CRM systems, scripts, workflows, care path models, and key performance metrics., • Build trust and credibility with enrollment team members and department leadership., • Conduct call observations and performance assessments across the team., • Evaluate enrollment effectiveness, consultation attendance, scripts, follow-up discipline, and patient communication quality., • Understand Envita On-Campus Care, Accel Campus Care, and Tele-Oncology communication requirements to ensure patients receive clear and accurate information., • Deliver a formal assessment and improvement roadmap to leadership. Success Measures: • Comprehensive team and process assessment completed., • Initial call quality, communication, patient experience, and enrollment process opportunities identified., • Actionable recommendations presented to leadership.What Success Looks Like – Within 90 Days, • Implement a structured coaching and accountability framework for the enrollment team., • Review patient-facing phone communications across Envita On-Campus Care, Accel Campus Care, and Tele-Oncology to ensure messaging consistency, patient understanding, and alignment with each care pathway., • Improve call quality, coaching effectiveness, and communication consistency by implementing regular audits, targeted training, and accountability measures., • Improve prospective patient engagement, patient readiness, follow-up effectiveness, and team ownership through stronger communication and patient support., • Improve patient readiness, consultation attendance, and engagement throughout the enrollment process by strengthening performance across key enrollment metrics, including virtual consultation scheduling, follow-up effectiveness, consult attendance, Tele-Oncology referrals, and patient starts on campus., • Partner with Samantha and department leadership to improve virtual consultation readiness, attendance, patient preparation, and program effectiveness while establishing coaching and quality standards that support long-term program success., • Increase team engagement, accountability, and ownership by establishing clear performance expectations, strengthening lead follow-up discipline, and creating a culture focused on supporting prospective patients through an informed, effective, and compassionate enrollment journey. Success Measures: • Measurable improvement demonstrated in key enrollment KPIs., • Coaching cadence established across the team., • Accountability framework actively in use., • Improved call quality and communication consistency across care pathways., • Early improvement in virtual consultation readiness, show rates, and patient preparation.What Success Looks Like – Within 12 Months, • Build a scalable, high-performing enrollment organization., • Improve patient access, enrollment effectiveness, and overall patient experience., • Develop future leaders within the department., • Improve overall patient access and patient experience outcomes., • Create scalable processes capable of supporting organizational growth., • Establish a best-in-class virtual consultation readiness program that improves patient preparation, consultation attendance, and treatment progression outcomes. Success Measures: • Team consistently achieves performance goals., • Leadership pipeline developed., • Measurable contribution to patient growth objectives., • Improved patient starts on campus and Tele-Oncology referrals., • Virtual consultation readiness and patient handoff process operating with clear standards and measurable outcomes.Key Performance Indicators (KPIs) The Assistant Director of Patient Enrollment will be accountable for improving team performance and patient enrollment outcomes across the following metrics. These metrics should be reviewed weekly and scaled monthly and quarterly to support continuous improvement. • Weekly phone activity and engagement levels per Patient Care Coordinator., • Weekly Zoom consultation bookings., • Weekly scheduled appointments., • Weekly consultation attendance and show rates., • Weekly patient starts on campus., • Weekly Tele-Oncology referrals., • Patient engagement progression metrics., • Enrollment journey progression metrics., • Call quality and communication compliance scores., • Team productivity and performance improvement trends.Core Areas of Responsibility, • Enrollment Team Leadership, • Coaching & Talent Development, • Accountability & Performance Management, • Enrollment Process Optimization, • Virtual Consultation Readiness & Success, • Call Quality & Communication Excellence, • Patient Experience Excellence, • Cross-Functional Collaboration, • Patient Growth & Tele-Oncology Referral SupportVirtual Consultation Readiness & Success, • Partner with Samantha and department leadership to optimize the effectiveness and outcomes of Envita's virtual consultation program., • Improve patient readiness, consultation attendance, communication quality, and overall patient experience., • Monitor consultation-related KPIs and identify opportunities for improvement., • Conduct virtual consultations as needed to support training, coaching, quality assurance, calibration, and patient experience initiatives., • Ensure consistent messaging, effective patient preparation, and seamless patient handoffs throughout the enrollment process., • Ensure patients receive the clarity, expectations, and preparation needed before arriving on campus or entering the appropriate care pathway.Ideal Candidate Profile Leadership Experience: • Enrollment teams, • Admissions teams, • Patient access teams, • Intake teams, • Healthcare contact centers Preferred Industry Background: • Oncology, • Specialty healthcare, • Concierge medicine, • Functional medicine, • Integrative medicine, • Fertility services, • Behavioral health Core Competencies: • Coaching and mentoring, • Accountability management, • Enrollment process improvement, • Team leadership, • Emotional intelligence, • Communication, • Performance management, • Patient advocacy, • Call quality improvement, • Consultative questioning and discoveryConsultative Communication Style Utilizes a consultative, discovery-based approach to uncover patient needs and pain points through effective questioning. Possesses the confidence and emotional intelligence to address challenging topics directly, navigate difficult conversations, and build trust through honest and transparent communication. Culture Fit This role is ideal for someone who: • Leads with compassion., • Holds people accountable., • Is energized by coaching others., • Believes healthcare can be better., • Thrives in a mission-driven environment., • Wants to directly impact patient lives., • Can balance empathy, urgency, and performance expectations., • Is comfortable addressing difficult topics with honesty and professionalism.What Exceptional Success Looks Like After One Year, • Built a highly engaged, accountable, and performance-driven enrollment team., • Increased Zoom consultation bookings, appointment attendance, and patient starts., • Improved Tele-Oncology referral effectiveness and patient pathway alignment., • Established a culture of coaching, accountability, and continuous improvement., • Implemented scalable call quality, training, and performance management processes., • Developed emerging leaders capable of supporting future organizational growth., • Delivered measurable improvements in patient enrollment outcomes while maintaining Envita's high-touch patient experience and mission-driven culture., • Established a best-in-class virtual consultation readiness program that improved patient preparation, consultation attendance, and treatment progression outcomes.

Virtual jobs in Mesa, ArizonaCreate job alerts

Popular jobs searches in Mesa, Arizona

Popular virtual jobs locations