Web manager jobs in United States

(Note: Communicating with our overseas team is a must and thus must have the ability to meet with them on calls times ranging from 8-11AM EST) About Serial Scaling: Serial Scaling is an SEO/Content Marketing Agency that has a wide range of clients and experience from growing startups to Fortune 500 organizations. Our goal is to become a trusted partner in any gap the client has to support growth and scale across a wide range of marketing channels focused on SEO, Content Marketing, Paid Search/Paid Social and analytics. Technology changes constantly and we recognize it is our service and strategy that keeps our clients satisfied. Our clients are a mix of E-Commerce, D2C & B2B Responsibilities: While this is a person wearing many hats the primary functions and duties are Overall Project Management Account Manager/Communicate with client To understand the needs of the client and turn that into an actionable plan Work with internal team to lead strategy of the work (order fulfillment) Review the internal strategies and provide feedback to the internal teams Put this into a clear concise messaging to clients Ensure clients deploy the work Support in scaling account management processes Support with scalable process creation Support with future strategies & planning Qualifications Must have 2+ Years project/account management Does NOT need a college Degree SEO experience: Least 4 years and must be strong in this Manage internal teams or partners: 3+ years Client & Account Management: (preferred but not required) 1-3 yrs Analytics Digital marketing: 3+ years (looking for least soft touch points/general knowledge on other topics if didn’t directly manage ex. Paid Search (SEM), Paid Social, Email, Conversion Rate Optimization (CRO), Website Management, Web Design Plus but not mandatory has experience with Agile Scrum Who you are: Values Extrovert Willingness to share Transparency Looking for fast paced growth Self-Starter Abilities Strong critical thinking abilities Strong attention to detail Can work without direction Strong written and verbal communication Highly organized Skills Strong SEO skills Strong Analytics skills Strong Task Management tools/skills General Marketing Awareness Strong Writing Skills Interests Passionate about new tools, technology wanting to be ahead of the curve Looking for super accelerated career growth and more responsibilities Always diving into learning about SEO, Digital Marketing, Agency side, scaling business In Summary: YOU ARE NOT THE DOER- YOU ARE THE STRATEGIST supporting other team members, making sure they are in alignment, reviewing their work, communicating not just with the team but can distill information to clients and discuss. DO NOT APPLY if you do not have impeccable organization and communication skills who can manage teams and talk to clients. (Note: You will be managing an overseas team meaning certain days meetings will be 8AM EST)

The Scratch team is hiring a Senior Site Reliability Engineer who will identify and deliver software improvements using their expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our wide range of users and stakeholders. ● Lead and participate in the design and deployment of major shared infrastructure components to improve the availability and scalability of our services. ● Partner with app engineering teams to develop and ensure adherence to our product SLOs by responding and resolving production issues. ● Lead and scale our incident management, post-mortem processes, and on-call rotations. ● Build tooling and automation to support and increase accessibility of our platform with the goal of increasing the velocity of our product engineering teams. ● Support services from inception to delivery by bringing an eye towards: System Design, Scaling, Automation, Capacity Planning, Observability, and Reliability. ● Educate and train engineers on developer tooling and standards around reliability. ● Ideal Technology experience in or around: ○ Cloud: Amazon Web Services, Fastly, Cloudflare ○ Orchestration: Kubernetes ○ Metrics: Prometheus, Elasticsearch.

As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree