Inside Sales/Customer Service
20 days ago
Caldwell
Job Description Inside Sales / Customer Service Representative Wholesale Distributor of Building Materials Reports To: Inside Sales Manager Location: On-site (West Caldwell, NJ) About Fessenden Hall Since 1890, Fessenden Hall has been a trusted name in building materials distribution. With over 130 years of stability and growth, we're proud to offer careers-not just jobs. Many of our employees make Fessenden Hall their final career stop, building long-term success with our family-owned company. When you join our team, you'll experience: • Supportive culture where managers and coworkers genuinely care about your success, • Excellent, low-cost health benefits that protect you and your family Core Responsibilities: • Handle customer inquiries via phone, email, and walk-in interactions, • Build and maintain strong customer relationships, • Meet sales and service targets while ensuring customer satisfaction, • Provide accurate product information using database systems and supplier contacts, • Process customer orders and counter sales transactions, • Prepare and follow up on quotations for special orders, • Proactively contact existing customers to solicit orders, • Handle complaints and provide appropriate solutions, • Maintain records of customer interactions, • Operate cash register and process credit card payments, • High school diploma or equivalent required, • Excellent interpersonal and customer service abilities, • Strong communication skills, both written and verbal, • Ability to multitask and handle stressful situations calmly, • Basic keyboarding and math skills, • Familiarity with Microsoft Office programs, • Willingness to learn company software systems, • Forklift/warehouse experience is a plus, • On-site position (not remote/work-from-home), • Competitive hourly compensation based on experience, • Medical insurance (excellent coverage at low cost), • Dental insurance, • Life insurance, • Short-term disability, • Long-term disability, • Accidental death & dismemberment (AD&D) Fessenden Hall is an equal opportunity employer committed to building a diverse and inclusive workplace. Must pass background check and drug test.