52 Best work online customer service Jobs in New York, New York (NY) State (May 2024)

Full job description Campus is on a mission to maximize access to a world-class education. At Campus, students come first, and we mean it. Our goal is to enable everyone to have access to a superb education without having to take on student debt. We power online two-year degree programs featuring live, online interactive classes led exclusively by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs. We're backed by an investor team that believes deeply in our vision for the future of education - our investors include Sam Altman (OpenAI), Jason Citron (Discord), Peter Thiel (Founders Fund), Michael Bloomberg (Bloomberg Ventures), Shaquille O'Neal and others who support our vision for the future of education in America. Position Overview: The Admissions department has a critical team of Admissions Counselors across the country who interact with potential students on a daily basis. Our Admissions Counselors serve as the first point of contact for prospective students as they explore their college options. This team helps prospective students understand how Campus can meet their academic needs and supports them closely throughout the evaluation and enrollment process. As an Admissions Counselor your primary responsibility will be to grow overall student enrollments, educate potential students on the value of Campus, and take part in the college admissions process. You will partner closely with Marketing, Student Success and other internal teams to ensure a seamless transition for students through setting processes, procedures, customer service standards, and ensuring their delivery to all prospective students. This role reports to the Director of Admissions. What you'll do: Make outbound calls, emails, SMS, and live chats to potential students who have requested information about Campus programs Own the full-cycle admissions process Evaluate the prospective student's needs, interests, and qualifications while providing clear and concise information to help the prospective student make an informed decision on program/course offering, delivery mode, and school fit Present information accurately and ethically regarding the school, program offerings, structure, accreditation, cost, and benefits specific to the prospective student Generate inquiries from prospective students that convert to enrolled students Share the value of Campus with prospective students Assist in reducing pre-enrollment attrition About you: 1 to 2 years of experience in higher education admissions and recruiting Experience in a KPI/ metric driven environment with a sense of urgency A deep understanding of the sales process and the challenges and opportunities it presents Ability to thrive in a fast-paced, evolving startup environment Proficient in working within Salesforce or a related CRM system and advanced knowledge of GSuite Excellent communication skills, both written and verbal, and able to effectively interact with stakeholders at all levels Proactive and self-motivated, with the ability to work autonomously and manage multiple priorities simultaneously Has passion for ensuring access to higher education Location: NYC | Onsite Tuesday, Wednesday & Thursday in our Tribeca office from 10 am to 7 pm EST daily What you'll get: Opportunity for impact– as an early team member, you'll be an integral player in bringing our vision for American higher education to life Medical, Dental, and Vision Insurance Salary: $55,000 - $60,000 Equity: A competitive equity package befitting this crucial role Unlimited PTO and hybrid work schedule

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