Service Writer/Advisor
hace 12 días
Elmira
Job DescriptionJoin Our Team at Elm Chevrolet – Experienced Service Advisor/Writer Elm Chevrolet is looking for an experienced Service Advisor/Writer to join our busy service department in Elmira, NY. Previous automotive service advising/writing experience is required. This is not an entry-level position. Applicants without relevant automotive service experience will not be considered. We’re looking for someone who understands how a dealership service department operates, communicates well with customers and technicians, and can keep things moving in a fast-paced shop. What You’ll Do • Greet customers and discuss their vehicle concerns and service needs., • Write accurate repair orders and estimates., • Explain recommended repairs, maintenance, and associated costs., • Schedule and prioritize work to maintain efficient shop flow., • Communicate with technicians regarding diagnosis, repairs, and completion times., • Keep customers informed throughout the repair process., • Maintain accurate service records and documentation., • Address customer questions and concerns professionally., • Use dealership software to schedule appointments, manage repair orders, and process completed work., • Follow up with customers to ensure a positive service experience.What We’re Looking For, • Previous Service Advisor/Writer or directly related automotive service experience is required., • Working knowledge of vehicle systems, repairs, and maintenance., • Strong customer service and communication skills., • Ability to communicate effectively with both customers and technicians., • Strong organizational and multitasking skills., • Ability to work efficiently in a busy service department., • Basic computer skills and the ability to use dealership software., • Valid driver’s license with a good driving record.What We Offer, • Competitive pay based on experience and performance., • Health and dental benefits., • 401(k) plus pension plan., • Paid holidays and vacation time., • Ongoing training and development., • Employee pricing on parts and service. Please apply only if you have relevant automotive service experience.