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Facilities Coordinator

hace 15 horas

Jersey City

Description: Company Summary: Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting-edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork. The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks. Summary: To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field. The ideal candidates should have 3+ years of related experience on automated CNC machines or fiber laser machines. Field Service Engineer /Technician Responsibilities: • Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit., • Assist personnel and customers with troubleshooting of the laser machines mechanical and electrical problems, and take appropriate action to resolve customer issues., • Track technical issues and incoming requests from customers., • Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers., • Perform mechanical repair on laser machines at customers location, and ability to determine if the repair will require special resources or parts., • Understand layout drawings and blueprints in the installation of equipment., • Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers., • Identify safety issues on the machines., • Provide customer trainings., • Write and compose service reports and expense reports., • Perform failure mode analyses and make upgrade recommendations., • Assist with the final integration and commissioning of complex automation projects as needed., • Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed., • Regular travel within assigned territories., • Bachelors Degree in mechatronics, automation engineering, or electrical engineering from an accredited university.or equivalent with 2+ years experience on automated CNC machines., • Recent experience of installing, repairing, and diagnosing problems of automated CNC machines., • 3+ years related experience on automated CNC machines or fiber laser machines., • Familiar with engineering software, such as SolidWorks, AutoCAD, etc., • Able to read and interpret electrical and mechanical drawings and test equipment., • Excellent verbal and written communication skills., • Demonstrated technical writing skills, • Proficiency in Microsoft Word, Excel, and remote communications., • Proficient at working independently and as part of a team in a fast-paced environment., • Mandarin Chinese reading and speaking ability is a plus., • Residing in the NJ / PA/ DE Area is preferred., • Self-driven and responsible., • Ability to work under pressure., • Ability to travel as required (local and domestic)., • Our North American headquarters is located at Schaumburg, IL 60173., • Competitive compensation package, • Company-paid medical insurance, • Dental and vision insurance at low cost, • Company paid basic life, short- & long-term disability insurance, • 401(k) with employer match, • (20) days of paid time off, and (11) paid holidays per year, • FSA / HSA account, • Birthday gifts, • Holiday bonus, • Employee assistance program Compensation details: 70000-90000 Yearly Salary PI9e432f4c40ef-31181-37911020

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