Atención al Cliente
What will you be doing?
Responding to customer enquiries, emails, web contacts and orders as well as being involved in order fulfilment and post-sales related activities
Performing inbound and outbound telephone activities and managing our customer database
Managing your own sales funnel
Providing pricing & availability, parts identification, order status and proof of delivery assistance to customers
As an integral member of the sales team, you will be working together with a number of internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database
Interpreting customer needs and proactively working to fulfil those needs
Actively creating business opportunities and representing the brand through every customer interaction
What are we looking for?
A native level of Finnish and Swedish plus fluency in English (verbal & written)
Demonstratable effective communication and negotiation skills
Previous account management experience would be an advantage
Excellent technical knowledge and strategic sales skills
- Se requiere
- neerlandés – nativo
inglés – avanzado
- Full-time contract (39 hours/week)
Schedule: Monday-Friday 9 am-6 pm
- Incorporación inmediata
Dreta de l'Eixample, Barcelona
Contact Centre. Customer Service & Sales. • Más de 250 empleados
Con nosotros desde julio, 2019
CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with customer care teams trained specifically.