ENGLISH + SPANISH - Customer Service

Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you! Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities. We are currently looking for customer service teleoperators with English and Spanish to join our team for our Senior's Protection Emergency Central in our offices in Cornellà de Llobregat (Barcelona). Your duties: Tend to Telecare alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to implement the protocols and carry out the procedures established for their correct management, while giving a satisfactory response in the most efficient way to our customers! Are you interested? read on! We offer: -a stable position with an indefinite contract -40-hour week (Monday-Sunday) -second language bonus and nocturnal shift bonus/incentive. What are we looking for? People with an** advanced level of English and Spanish**, with experience of at least 6 months in customer service, with extensive communication skills, , high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential! Do you think this offer defines you? Do you want to be one of our great team? Sign up, we are waiting for you!

Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you! Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities. We are currently looking for customer service teleoperators with English + Spanish to join our team for our Alarm Reception Centre in our offices in Cornellà de Llobregat (Barcelona). Your duties: Tend to alarm alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to carry out the protocols and procedures established for their correct management while giving a satisfactory response in the most efficient way to our customers! Are you interested? read on! We offer: -a stable position with an indefinite contract -35-hour week (Monday-Sunday) -afternoon shift (15:00 to 22:00h) -evening shift (23:30-06:30) -6 working days and 3 consecutive days off -second language bonus and nocturnal shift bonus/incentive. What are we looking for? People with a native or advanced level of English + Spanish, with experience of at least 6 months as a customer service teleoperator, with extensive communication skills, , high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential! Do you think this offer defines you? Do you want to be one of our great team? Sign up, we are waiting for you!

A Securitas Direct, companyia líder europea en el sector de la seguretat, som persones que protegim persones. Estem buscant assessors telefònics per incorporar-se al nostre equip d'atenció al client SÈNIOR a CORNELLÀ DE LLOBREGAT. Tens experiència en atenció al client? T'apassiona oferir un servei de qualitat? Estem pensant en tu! Aquesta vacant és a l’àrea d'Operacions, en el departament de Protecció Sènior. A través d'un servei de teleassistència, protegim la nostra gent gran i col·lectius vulnerables amb un rellotge intel·ligent, centrant-nos en què se sentin segurs i puguin tenir una vida autònoma. Funcions principals com assessor telefònic: - Atenció excel·lent al client. - Resoldre sol·licituds o incidències durant la trucada o derivar-les al departament corresponent. - Operar sota els protocols establerts, amb autonomia per solucionar problemes, prendre decisions operatives diàries i amb supervisió moderada. Què oferim? - Contracte indefinit. - Horari : de dilluns a diumenge de 13:00 a 21:00 h (amb dos díes lliures rotatius a la setmana). (40/setmana) - Plus per treballar en festius. - Oferta formativa: formació inicial de tres setmanes i accés a un ampli catàleg de formació contínua. - Pla de carrera personalitzat amb possibilitats de promoció interna. El límit el poses tu. - Fruita gratuïta a l’oficina. - A Securitas Direct, una empresa Top Employer, trobaràs un ambient dinàmic on es prioritza la diversitat d'oportunitats i de la plantilla. Requisits imprescindibles: - Experiència mínima de 6 mesos en atenció al client (preferiblement en contact center). - Nivell alt de català i excel·lents habilitats de comunicació. - Alta capacitat resolutiva. - Orientació al client. - Agilitat ofimàtica per treballar amb diverses pantalles i programes. - T'agradaria treballar amb un equip dedicat i apassionat per als quals la seguretat és un dret humà? Vols unir-te a una companyia on la innovació i la tecnologia són la base de les solucions? Inscriu-te ara! Estem esperant el teu talent!