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LYNK&CO - GERMAN Back Office Advisor

hace 5 horas•109 vistas

**Our client**

In Lynk & Co we are not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We have cultivated a culture of personal development and role growth. If you are an original thinker who values being open, personal, and challenging, then you will fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.
We are creating an European Engagement Centre in Barcelona and we are recruiting our first batch of superstars to built the foundation for a game-changing customer service. For Lynk & Co, it's all about thinking outside of the box and creating "wow" experiences for our members. Most importantly? A personal approach is key. No robots wanted.
Sounds good? Well, then we want to hear from you.
For our Engagement Centre in Barcelona city, where we handle all customer queries, we are looking for new talent to support our members in the six different markets we operate in. Sounds interesting? Keep on reading. It will be fun!

**Your functions**

Your main superpower is offering extremely good customer service via different communication channels. You are at the frontline of our company handling various customer queries as mentioned below. So, as you can imagine we are looking for high-quality brand ambassadors.
A glimpse of the tasks:

Act as second-line support for our first-line Sales Advisors, guiding the customers through their Lynk & Co journey.
Manage several specialized and administrative back-end tasks related to order management, insurance, payment process, clam management, GDPR, etc.
Act as a liaison between several internal and external stakeholders.
Engage in problem-solving and process improvement.
And a few other fun tasks as they come up (okay, maybe more than a few but that's the fun part of a growing company!)

**Requirements**

You are a (near-)native speaker in German.
A very good command of the English language.
At least 6 months of experience working as a customer service agent or similar job.
A GREAT service (and sales!) mindset.
Good computer skills.
Ping pong skills appreciated but not mandatory.
Living in/around Barcelona or willing to move to this area.
Starting date: beginning of August.

**Your Benefits**

You will receive benefits like:

Salary between 26.000 euros and 27.000 euros (gross / year)
Contract: 9 months with Randstad + Permanent contract with LYNK&CO
Possibility of hybrid work (after the first 3 months)
Offices located next to Glòries (in Barcelona)
Opening hours of the Engagement Centre offer our customers full support from Monday to Friday 8h to 18:00h in 8-hour shifts.

Sure, we have all the basics in place like pensión plan, wellness allowance (250 euros/year), and private health insurance. But that's not the reason you choose us. You want to work with us because you will:

Be part of a global and diverse team, with teammates from 6 countries
Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
Be part of creating something new that has never been done before. The pace is fast, and it is never boring!
Get the best of both worlds: a start-up atmosphere with the support of an established organization
Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact