Trabajos customer service assistant en Barcelona - Page 2Crear alertas

tenemos 10 vacantes de teleoperador a cubrir lo antes posible, gente joven con ganas de trabajas

Puesto de trabajo en oficina. Atendemos a clientes vía telefónica, para resolver todo tipo de incidencias en sus contratos del sector energético. Actualizaciones de datos, y renovación de ofertas a nuestra cartera de clientes. Buscamos perfiles jóvenes. No necesaria experiencia pero se valora.

Empresa dedicada al delivery precisa incorporar a su local de Sant Feliu una persona de atención al cliente. FUNCIONES - Recepción de llamadas - Recepción de clientes en el local - Cobro en caja - Preparación de pedidos - Apoyo al resto de funciones - Gestión de los pedidos de las plataformas OFRECEMOS: -Jornada parcial - Contrato indefinido - Flexibilidad horaria - Buen ambiente de trabajo - Promoción interna

¡ÚNETE A NUESTRO EQUIPO! ¿Eres joven y te apetece empezar en el mundo laboral con buen rollo y oportunidades reales? Esta es tu oportunidad. ¿Qué harás? Formarás parte del equipo de Atención al Cliente, ayudando a resolver dudas, gestionando consultas y asegurándote de que cada persona que contacte con nosotros se lleve una experiencia de 10. Lo que buscamos en ti: Ganas de aprender y crecer. Buen rollo, empatía y actitud positiva. Habilidad para comunicarte bien, tanto por teléfono como por chat o email. Manejo básico de herramientas digitales (ordenador, móvil, etc.). No necesitas experiencia previa, solo las ganas de darlo todo. ¿Qué te ofrecemos? Contrato estable con posibilidad de crecimiento. Formación a cargo de la empresa Ambiente joven, dinámico y con buen rollo. Flexibilidad horaria para compaginar con estudios u otras actividades. Beneficios y recompensas por buen rendimiento. ¿A qué esperas para dar el primer paso? Si buscas una experiencia laboral que sume, con gente como tú, en un entorno donde se valora tu trabajo, ¡esta es tu oportunidad!

Somos una empresa con amplia experiencia en el sector y especializada en la modalidad Call Center. Tenemos como objetivo identificar necesidades y oportunidades de venta, resolver dudas y solicitudes de nuestros clientes/as, aportando versatilidad y flexibilidad en los servicios que les ofrecemos con la finalidad de conseguir una relación a largo plazo con los mismos/as basada en la confianza. Actualmente, nuestros clientes/as no buscan solo el producto, necesitan una atención personalizada y exclusiva. Para alcanzar el éxito en esta nueva era lo importante es ofrecer una atención al cliente inmejorable. Queremos fortalecer nuestro equipo comercial, en particular nuestro canal de venta remota. ¿Qué harás? - Comercializar nuestro portafolio de soluciones integrales en energía. - Realizar emisión de llamadas a potenciales clientes/as con el objetivo de ampliar la cartera de la compañía. - Fidelizar y mantener a nuestros clientes/as. - Resolver todo tipo de incidencias. - Seguimiento de clientes/as y actualización de bases de datos. - Y por último, ofrecer una comunicación actualizada, veraz, transparente y detallada relevante para nuestros clientes/as. - ¿Qué necesitamos? - Que seas una persona proactiva, responsable, con don de gentes y que tengas la capacidad de transmitirlo por teléfono. - Que tengas un perfil comercial enfocado a objetivos y que quieras superarte cada día y crecer con nosotros. - Que disfrutes con los clientes/as, que empatices con ellos/as y entiendas bien sus necesidades. - ¿Qué ofrecemos? - Sabemos lo difícil que es empezar en un proyecto nuevo y por ello te ayudamos a través de un grupo de apoyo, el cual te proporcionará formación continua y una metodología de trabajo que te ayudará a conseguir lo que te propongas en nuestra organización. - Un desarrollo profesional sin límites en una empresa apasionante en un equipo con desafíos constantes con un plan de carrera diseñado de manera que cualquiera que se sume a nosotros pueda optar a puestos de dirección en función de su valía y resultados. - Contrato indefinido, con alta en Seguridad Social. - Salario fijo con opción a variables. - Posibilidades de jornada completa o parcial. - "Celebramos la diversidad en el mundo y queremos que nuestro equipo refleje esto de manera inclusiva. Estamos comprometidos con la igualdad de oportunidades de empleo independientemente de etnia, religión, sexo, origen, orientación sexual, edad, estado civil, discapacidad, genero, identidad o expresión de genero. - Además, nos esforzamos por empoderar a las mujeres en el lugar de trabajo".

Somos una empresa en expansión por el Vallés Occidental, dedicada al mercado ecológico y cursos de inglés. Buscamos nuevas incorporaciones para el departamento de atención al cliente personalizado en la oficina de Rubí. Las funciones a realizar son: - Trato directo con el cliente tanto telefónico como presencial - Seguimiento de pedidos - Resolución de dudas o incidencias - Ingresos mínimos garantizados e incentivos a parte. - Formación a cargo de la empresa y posibilidad de promoción interna. Se requiere don de gentes y habilidades comunicativas así como buena presencia y actitud positiva para formar parte de este equipo. Requisitos imprescindibles: - Mayor de 18 años

Nueva apertura en barcelona para captacion y renovacion de clientes en el sector electrico!!! Ofrecemos: -Capacitación -Comisiones muy altas -Sistemas de la empresa -Jornada 20-40 horas semanales -Crecimiento interno -Sueldo fijo Requisitos: -Experiencia recomendable -Actitud positiva -Ganas de superarse -Don de gentes

📢 Oportunidad Laboral: Incorporación de Personal en Atención al Cliente Empresa internacional de origen italiano, actualmente en fase de expansión en el territorio español, busca incorporar nuevos perfiles para reforzar su equipo local ante el crecimiento sostenido de la demanda. 👥 Perfil que estamos buscando Nos orientamos a personas jóvenes, entre 18 y 30 años, con actitud proactiva, habilidades comunicativas y deseos de desarrollarse en un entorno profesional dinámico e internacional. Las vacantes disponibles corresponden a las siguientes áreas: Atención al cliente y ventas presenciales Supervisión y coordinación de equipos de trabajo 🎓 ¿Sin experiencia previa? No es un inconveniente Ofrecemos un plan de formación completo, tanto teórico como práctico, diseñado para facilitar una rápida integración al equipo y una comprensión efectiva de las funciones a desempeñar. Además, contarás con acompañamiento continuo por parte de personal especializado. ✅ Requisitos deseables: Facilidad para la comunicación verbal y habilidades interpersonales. Buena presencia y actitud profesional. Capacidad para trabajar en equipo y en contacto directo con el público. Interés por adquirir experiencia en atención al cliente, ventas y liderazgo operativo. 🚀 ¿Qué te ofrecemos? Incorporación inmediata a un equipo consolidado y en crecimiento. Formación interna a cargo de la empresa. Posibilidades reales de desarrollo profesional y promoción interna. Un entorno laboral colaborativo, con visión de futuro y orientación a resultados. 📩 ¿Estás listo/a para asumir un nuevo desafío? Si te identificás con esta propuesta y estás interesado/a en formar parte de una empresa internacional con proyección, envíanos tu currículum y comenzá tu camino hacia el crecimiento profesional.

💬 Publicidad con propósito y atención al cliente de alto nivel Esta oportunidad está pensada para personas que deseen desarrollar sus habilidades en publicidad directa y atención al cliente presencial, dentro de un entorno dinámico, formativo y en expansión. Tu papel será clave en la construcción de relaciones duraderas con el público, transmitiendo los valores de nuestra marca de forma auténtica, clara y profesional. Más allá de vender, buscamos personas que sepan comunicar, escuchar y generar confianza. 🎓 Formación orientada al crecimiento en comunicación Desde el inicio, tendrás acceso a un plan formativo completo y práctico, que abarca: Técnicas de promoción y posicionamiento de marca. Estrategias de comunicación persuasiva y escucha activa. Gestión de la experiencia del cliente en entornos físicos. Habilidades interpersonales para el trabajo en equipo y liderazgo comercial. Uso de herramientas básicas de marketing y seguimiento de clientes. Estas competencias no solo te prepararán para el puesto actual, sino que abrirán puertas hacia futuras responsabilidades en áreas como relaciones públicas, coordinación de eventos o gestión de equipos. 🤝 Un entorno centrado en las personas Nuestra filosofía se basa en el desarrollo profesional acompañado de un trato humano. Contamos con un equipo que te acompañará desde el primer día, y fomentamos un entorno donde el crecimiento individual y colectivo se valora por igual. Queremos que cada miembro del equipo se sienta escuchado, apoyado y motivado para evolucionar, tanto en lo laboral como en lo personal. 🚀 ¿Qué te espera al formar parte? Estabilidad laboral: contrato con sueldo fijo y comisiones. Formación constante, a cargo de la empresa. Acompañamiento cercano y oportunidades de ascenso reales. Clima laboral positivo, profesional y orientado a resultados. Un rol activo en campañas promocionales con impacto real. 👤 ¿Eres la persona que buscamos? Tienes entre 18 y 30 años. Te expresas con claridad, simpatía y profesionalismo. Disfrutas del contacto directo con el público y sabes adaptarte a distintas situaciones. Te interesa el mundo de la comunicación, el marketing y el trato con clientes. Estás buscando una oportunidad laboral con sentido, aprendizaje y crecimiento. 📩 Da el primer paso Si estás listo para asumir nuevos desafíos, mejorar tus habilidades comunicativas y formar parte de un proyecto innovador en el sector publicitario, esperamos tu candidatura. Envía tu currículum y comienza una experiencia profesional con proyección, propósito y futuro.

Empresa del sector de comercialización de productos técnico-domésticos, busca un/a teleoperador/a atención al cliente, para trabajar en Hospitalet y realizar las siguientes tareas: - Emisión y recepción de llamadas. - Atención y gestión de recambios. - Seguimiento y resolución de incidencias. - Tareas administrativas derivadas del puesto de trabajo. Requisitos: - Experiencia en Customer service. - Ágil en herramientas informáticas - Buscamos a una persona proactiva y con ganas de aprender. - Valorable residencia cercana al puesto de trabajo. Horario: Jornada completa de 40 horas semanales entre lunes y viernes en turno de mañana en horario entre 08:00h y 17:00h con los descansos establecidos por ley. Contrato ETT de 6 meses por sustitución Salario: 13,82 € brutos/hora

Nos dedicamos a conectar clientes con centros de estética Y clínicas líderes en su zona. Estamos en pleno crecimiento y buscamos un/a profesional proactivo/a, empático/a y con pasión por la belleza y el bienestar, para formar parte de nuestro equipo de atención al cliente.

Empresa con opcion a crecimiento, nos dedicamos al asesoramiento de clientes del sector energético. Buscamos un perfil joven y dinámico. No necesaria experiencia previa, formación a cargo de la empresa.

Se precisa personal para conserjería / auxiliar de servicios de seguridad en Barcelona. Los servicios pueden ser diurnos , nocturnos y de fin de semana. Se requiere buena presencia y educación. Se valorará experiencia.

Estamos seleccionando personal con experiencia en Atención al cliente para trabajar de sábado y domingo de 12 a 21 (8 horas y 1 hora de descanso) a largo plazo con posibilidad de incorporación inmediata. Buscamos personal con don de gentes y acostumbrados a hablar con el público. Tareas a desempeñar: Dar a conocer las distintas boutiques que se encuentran ubicadas en el Shopping Center, inauguraciones de nuevas boutiques, carnet de fidelización "membership" (completamente gratuito, da acceso a ventas privadas, sumar puntos en las compras, descuentos en ciertas boutiques, sorteos, etc...) Realizar encuestas de satisfacción tanto de Restauración como del mismo centro.

Buscamos un/a Customer Service para trabajar en empresa del sector motor ubicada en Barcelona. Las tareas que tendrá que realizar son las siguientes: - Realización de presupuestos. - Atención al cliente. - Gestión de albaranes. - Control de inventario y seguimiento de pedidos. SALARIO: 26971€ brutos anuales HORARIO: 8:30 A 13H Y DE 15 A 18:15h REQUISITOS: - Conocimientos de mecánica y motor - Experiencia de mínimo un año en puestos similares

Empresa líder en el sector de distribución de café precisa incorporar 5 nuevos miembros en el equipo humano por ampliación de departamento. Incorporación inmediata. Imprescindible don de gentes y buena presencia. Ingresos fijos más incentivos. No requiere experiencia previa, formación a cargo de la empresa.

Descripción del empleo ¿Buscas una oportunidad flexible y bien remunerada en atención al cliente, trabajando desde casa o de forma híbrida? En una entidad de banca digital en expansión, buscamos agentes de atención al cliente para reforzar nuestro equipo en España. Ofrecemos formación remunerada y no requerimos experiencia previa. Responsabilidades Resolver dudas de clientes por teléfono, correo electrónico o chat. Asistir con problemas de acceso, pagos, cuentas y productos bancarios. Ofrecer un servicio cercano, profesional y eficaz. Seguir procedimientos internos y registrar incidencias correctamente. Requisitos Español nativo o nivel alto (C1/C2). Residir en cualquier parte de España. Buen manejo de herramientas digitales y comunicación escrita. Capacidad para trabajar de forma autónoma. No es necesario tener experiencia previa en atención al cliente. Qué ofrecemos Salario competitivo: entre 1.600 € y 2.200 € brutos al mes (para 40 h/semana). Contrato legal según la legislación española (seguridad social, vacaciones, etc.). Jornada parcial o completa (12 a 40 horas semanales). Teletrabajo 100 % o modalidad híbrida desde hubs locales. Formación inicial pagada. Excelente ambiente laboral y oportunidades reales de crecimiento. ¿Te interesa? Haz clic en “Solicitar ahora” y adjunta tu CV actualizado. Nos pondremos en contacto contigo para comenzar el proceso de selección. ¡Únete a una banca 100 % digital y transforma tu carrera profesional!

Empresa con sedes por toda españa buscan personal para incorporarse en oficina en Barcelona, Formacion a cargo de la empresa. gente comprometida con ganas de aprender y trabajar

Location: Barcelona, Spain Your Role As a Customer Service Advisor, your main responsibility will be to provide outstanding support to customers by responding to both technical and administrative inquiries via phone, chat, and email. You will assist customers with the installation and setup of payment terminals and online solutions, troubleshoot issues, and contribute to building lasting customer relationships. Your Profile Fluent in Swedish Working proficiency in English Previous experience in a call or contact centre Excellent communication and interpersonal skills A positive attitude and openness to change Team-player with strong collaboration skills Effective listening skills Service-oriented with attention to detail in problem-solving Able to handle conflicts in a constructive and professional manner Daily Tasks Block lost or stolen credit and debit cards Respond to inquiries from cardholders, ensuring the security of sensitive information Conduct identity verification and guide customers through security procedures Review temporarily blocked cards, and take action to block or unblock permanently Handle claim files related to card issues Benefits Paid training provided Free Spanish lessons (once a week) Friendly and people-oriented work environment with a fun atmosphere Competitive salary with bonus opportunities Additional employee benefits: meal and transport cards, private health insurance Free fruit and coffee at the office Career growth and development opportunities

Si tienes carisma, estilo y te encanta conectar con personas te estamos esperando! Buscamos Asesor/a de Visitas Inmobiliarias – Buena Presencia y Carisma 🏡 Ubicación: Sant Adria de Besos Horario: media Jornada de tardes Tipo de contrato: Contrato indefinido ¿Te gusta tratar con personas, tienes buena imagen y te encanta comunicarte? En nuestra inmobiliaria, estamos creciendo y buscamos a alguien como tú para acompañar a nuestros clientes en las visitas a pisos y ayudarles a encontrar su nuevo hogar. ¿Qué harás? - Acompañar a los clientes en visitas a propiedades. - Explicar de forma clara y atractiva las características de cada piso. - Resolver dudas básicas y transmitir confianza y profesionalismo. - Representar la imagen de la empresa con simpatía y educación. ✅ Requisitos: - Buena presencia y excelente trato con el público. - Carisma, simpatía y actitud positiva. - Puntualidad y responsabilidad. Se valora experiencia en atención al cliente, ventas o sector inmobiliario (no imprescindible). Empieza con nosotros y crece a tu ritmo: si das lo mejor de ti, las oportunidades y el horario también crecerán contigo."

Dutch or Flemish Customer Service Agent – Barcelona Location: Barcelona, Spain Languages: Dutch or Flemish + English Start date: 19.05.2025 Your role For one of the biggest Energy suppliers in Belgium, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English. In this job you will help private and commercial clients with questions or problems through phone or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices. Previous customer contact experience is not required but is appreciated. You must live in Barcelona or be willing to relocate in the short term. Your profile - You are service and result-oriented - You can work and problem-solve independently with a good dose of analytical thinking - You have the ability to empathize with your customer - You are a good listener and have good communication skills - Hospitable, customer-friendly and helpful to the customer - You are looking for a challenging long-term position Benefits - Paid training - Free Spanish lessons (once a week) - Unique, atmospheric, people-oriented call centre - Market-based salary with the possibility of a bonus - Employee benefits such as meal cards, transport cards and private insurance - Growth opportunities - Hybrid work model after 3 months 📩 Please make sure to upload your full CV when applying through the app, thank you.

Si tienes 18 años o más y quieres formar parte de un equipo joven, con actitud ganadora y muchas posibilidades de crecimiento profesional esta es tu oportunidad! Contrato indefinido diferentes. Posibilidades reales de promoción. Formación a cargo de la empresa. Horarios compatibles con estudios u otras actividades. INDISPENSABLE: Ser mayor de edad, permiso de trabajo y tener ganas, compromiso y entusiasmo.

A company in the comercial sector is looking for an inbound Customer Service specialist for the Portuguese market and work in Plaza Europa and perform the following tasks: - Manage inbound contacts (phone calls, emails and letters) from customers seeking information or assistance. - Provide accurate and timely responses to customer inquiries regarding products, services and company policies. - Manage website-generated contact forms and provide support through digital channels. - Handle all calls in accordance with applicable service levels and guidelines, call scripts provided by the company. Languages: - Portuguese spoken and written correctly (Level C2). - English correctly spoken and written (Level C1). Schedule: Full day of 40 hours per week between Monday to Thursday from 08h to 17h and Friday 08h to 15h with the breaks established by law. Contract ETT sustitution of 6 months Salary: 13,82 € gross/hour

¿Te gusta el trato con las personas? ¿Tienes una actitud positiva y ganas de trabajar? ¡Esta oportunidad es para ti! ¿Qué harás? Recibir y atender a los clientes de forma presencial. Brindar información clara y precisa sobre productos o servicios. Resolver consultas o derivar al área correspondiente. Mantener el orden y la buena imagen del espacio de atención. Requisitos Buen trato, amabilidad y vocación de servicio. Capacidad para trabajar en equipo. Buena presencia y comunicación fluida. No se requiere experiencia previa incorporación inmediata Ofrecemos Formación inicial a cargo de la empresa. Ambiente de trabajo agradable. Oportunidades de crecimiento profesional.

About the job JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 128 rooms (223 beds) in Barcelona. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: -You are the (first) face of our reception at the student residence -You take care of our customer service; you help students at the counter, by mail, and over the phone -You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards -You accompany visitors and future clients during open days, a tour of the facilities, etc. -You support the administration office -You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening) -You apply the neccesary protocols in emergencies -This role requires you to work in shifts, with a rotating schedule of 40-hours a week, planned within Monday to Sunday from 7am to 11pm with corresponding weekly breaks and holidays. Your skills: -Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued -Experience in hospitality industry -You speak Spanish, as well as English -You know how to work with MS Office -You have some interest and knowledge of costumer service, social networks and new technologies What we offer: -The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe -You will help build the future by working with and for the student generation -Opportunities for further development and (international) growth -A pleasant workplace in Barclona with a fun, dynamic team -An attractive, competitive salary complemented by numerous additional benefits

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job JOB SUMMARY Position responsible of assisting the leadership for all the food and beverage operations, which includes six venues (restaurants, bars, beach club), room service and banqueting operations. Oversees guest and employee satisfaction, maintaining standards as per Balanced Scorecard and meeting or exceeding financial goals. Requirements: • Proven experience in a similar role at a luxury hotel. • Ability to lead and motivate a large, diverse team. • Fluency in Spanish and English. • Experience in managing high-volume and luxury operations. • Excellent communication and organizational skills. • Ability to work under pressure and solve problems effectively. We Offer: • A dynamic and stimulating work environment in one of the most prestigious hotels in Barcelona. • Professional development opportunities and growth within the company. • Competitive salary package and additional benefits. RESPONSABILITIES: • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index. • Utilizes budgets to understand financial objectives. • Conducts performance reviews in a timely manner. • Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees: Operational position, presence across the venues is key . Manages all day-to-day operations and understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication skills to lead, influence, control, support, encourage others, providing guidance and feedback. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides a learning atmosphere with a focus on continuous improvement. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Sets clear expectations with the employees and team leaders and verifies that appropriate recognition is given if expectations are exceeded. • Provides excellent customer service as well as responds quickly and proactively to guest's concerns complaint/problem. • Understand and Drives alignment of all employees, team leaders and managers to the brand's service culture. • Verifies all banquet functions are up to standard and exceed guest's expectations. • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Administration The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

About the job JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events