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About the job KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the job? As Sales Coordinator, Under the general direction of the Commercial Director or his/her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the Hotel. Your day-to-day - Support in the hotel's MICE sales processes, functions include, but are not limited to, support in MICE related requests for proposals, follow-up, negotiation and contracting of group related business. - Supporting the MICE segment in the hotel, from solicitation to completion of group transactions. - Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), Group Fact Sheets (GFS). - Organise and conduct special events, site inspections and external presentations for potential clients. - Negotiate room rates, meeting room rentals, event space and/or hotel services within approved booking guidelines. - Support in drafting and/or accurately reviewing all sales contracts, rate agreements and/or banquet/catering orders. - Regularly follow up with customers during and after departure to ensure customer satisfaction and secure future bookings. - Establish and maintain a relationship with local DMCs and international PCOs. - Follow up closely with potential new clients. - Work closely with the events department to manage the logistics of each group. - Meet and entertain guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction. - Develop awareness and reputation of the hotel and brand in the local community. What we need from you - Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers. - Display excellent attention to detail and organisational skills. - Can multitask and work under pressure. - Driven and ambitious to consistently deliver and exceed service standards. - Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities. What to expect from us - Discounted international room rates. - Room for professional growth in one of the largest hospitality companies. - Training programmes and access to IHG's training tool. - Meals whilst on duty. - Private health insurance discount. - Kimpton Benefits: our platform with exclusive discounts for employees. - Cool work environment and lots of fun Department: Sales The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.

About the job KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count : ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Guest Experience Supervisor, apoyarás al departamento en todas las áreas requeridas, incluyendo la gestión de reservas, guiar a los huéspedes y ser un embajador de Kimpton. Reportarás al Brand Director & Experience. Tu día a día - Apoyar y asistir al Brand Director & Experience en todas las tareas requeridas. - Supervisar el rendimiento de los miembros del equipo en todos los procedimientos de Guest Experience. - Informar y formar a los miembros del equipo. - Servir como principal punto de contacto para los huéspedes VIP y asegurarse de que los departamentos del hotel están perfectamente informados de sus necesidades. - Recabar opiniones verbales de los clientes con regularidad y responder a todas las consultas de los huéspedes de manera oportuna y eficiente. - Mantener un estrecho contacto con los huéspedes para recabar sus comentarios, quejas y cumplidos, y hacer un seguimiento de los mismos. - Gestionar, registrar y resolver rápidamente las quejas de los huéspedes o clientes. - Mantener informados a otros departamentos operativos sobre asuntos importantes relacionados con las relaciones con los huéspedes, desde Alimentación y Bebidas y Mantenimiento hasta Limpieza y Recepción. ¿Qué esperamos de ti? - Licenciatura en hostelería o campo relacionado. - Más de 2 años de experiencia en el departamento de Guest Experience. - Dominio del idioma local y del inglés, valorándose positivamente el conocimiento de otros idiomas. - Proactivo/a, positivo/a, enérgico/a, dinámico/a, enfático/a, trabajador/a en equipo y con pasión por el servicio. ¿Qué puedes esperar de nosotros? - Tarifas internacionales en hoteles IHG con descuento. - Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. - Programas de formación y acceso a la herramienta de formación de IHG. - Comidas durante el turno. - Descuento en el seguro médico privado. - Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. - Ambiente de trabajo cool y mucha diversión Department: Guest Relations The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.