Full-Stack Engineer - Operations & Support
hace 2 días
Barcelona
Company Description Smart Point is an innovative prop-tech company redesigning how people interact with buildings and the services around them. Through our Smart Locker ecosystem, Standalone devices, and the App, we consolidate logistics, last-mile services, and everyday amenities into a unified digital–physical experience. By 2026, our product strategy aims to scale the creation, curation, and performance of building amenities across residential, office, and hospitality environments. We are enriching vertical-specific experiences through curated services, smarter partner ecosystems, and increasingly seamless user journeys — from parcel delivery to room booking, from marketplace purchases to on-site amenities. Our amenities framework centralizes everything users can do in a building — services, deliveries, marketplace items, returns, and partner experiences — and displays them in an intuitive interface across locker screens, Standalone devices, and the App (Webapp and native). Your job will be to make that ecosystem commercially powerful, engaging, profitable, and relevant for each building by applying sharp e-commerce thinking and partner strategy. Role Description: You’ll be the technical owner of our operational systems: Laravel backend, frontend portals, and the remote management of smart lockers and connected devices. You’ll also act as the main escalation point for the Ops team, helping diagnose and fix issues (including networking and hardware) that go beyond help desk level. The goal is to take care of the part of our tech stack that is related to daily operations, taking ownership of this area to manage and evolve it in order to reduce or avoid issues whenever possible. You will act as an escalation point rather than first-level help desk support, getting involved only when the Ops/help desk team cannot move forward, handling production incidents and following up with root-cause analysis and prevention. We are looking for someone who can collaborate closely with the tech team and the operations team, and who enjoys the challenge of taking our technology to the next level. This involves maintaining a Laravel backend, monitoring daily operations, administering a distributed system environment, and responding to incidents (during business hours) when issues are beyond operational knowledge. This role requires fluency in Linux, which is used on all our servers and systems. Additionally, we're looking for someone with excellent troubleshooting skills to quickly and effectively resolve operational issues and identify root causes. Key Responsibilities: Backoffice development & maintenance: Maintain and optimize our Ops facing services (PHP/Laravel and Node.js/TypeScript). Observability and monitoring: Take ownership of system observability and monitoring to detect issues before Operations or our clients do. Distributed Systems & Remote Operations: Support remote management of smart lockers across Spain and the UK, performing hardware diagnostics and coordinating with field technicians. Collaboration & Agile Practices: Participate in agile/scrum practices and collaborate with cross-functional teams. Required Skills & Experience: PHP. Laravel. Node.js. TypeScript. VueJS. Linux: Comfortable administering Linux (Debian), which is our main operating system on local and remote machines. Networking: TCP/IP basics, VPNs, VLAN/Wi-Fi issues, and essential security practices. Distributed Systems & Remote Operations: Experience with distributed systems, networking knowledge and remote device management. Additional Technical Skills: Bash scripting, agile methodology. Soft Skills: Problem-solving, adaptability, communication. Preferred Qualifications: 3-7 years of engineer experience (mid/senior) Experience enhancing logging/alerting systems. Ability to communicate clearly with non-technical Ops staff. Calm under pressure in incident situations. Familiarity with AWS is not required but will be a plus. Hand on experience with IoT protocols. Appreciation of AI technologies. Experience with caching technologies such as Redis or Memcached. Role Benefits Working at Smart Point means joining an innovative prop-tech environment where product, technology, and user experience come together to redefine how people interact with buildings. As part of our team, you’ll enjoy: Full-Time job but Enjoy Friday afternoons off for a healthier work–life balance. Team-Building Activities — regular initiatives designed to strengthen collaboration, creativity, and connection across teams. Office in Central Barcelona — a well-connected workspace in the heart of the city.