International School Admissions Manager
hace 8 días
Valencia
The Admissions Manager oversees the student admissions process, ensuring effective recruitment and enrollment strategies. Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. Key Responsibilities 1. Regional Leadership & Team Support • Provide day-to-day operational support., • Ensure alignment with the admissions strategy and best practices., • Lead, manage and develop the Contact Centre team to maximise enquiry conversion and service quality., • Foster a collaborative, high-performance culture across the region, maintaining strong team morale and engagement. 1. Admissions Process Implementation • Ensure the consistent implementation of the Admissions Process across the school., • Champion the process by modelling best practice, reinforcing expectations and supporting teams in applying it with rigour., • Identify opportunities for continuous improvement and propose small, sustainable enhancements that increase efficiency without disrupting team stability or motivation., • Support teams with sales techniques, customer experience standards, follow-up strategies and professional development through training and coaching. 1. CRM & Data Management • Oversee CRM management (HubSpot), ensuring accurate and timely data entry across all schools and the Contact Centre., • Work closely with schools to ensure alignment and accuracy between HubSpot and each school's MIS., • Guarantee the reliability of admissions data used for reporting on new enrolments, re-enrolment and retention. 1. Reporting, KPIs & Analysis • Lead the set-up, review and delivery of the bi-weekly regional KPI report., • Provide guidance to schools on interpreting performance data and identifying opportunities for improvement., • Analyse admissions trends and provide actionable insights that support both performance and process evolution., • Present key findings to the Head of Admissions and other regional stakeholders. 1. Operational Excellence • Work closely with schools to move pipeline opportunities forward and secure conversions., • Act as the first point of support for operational admissions challenges across the region., • Demonstrate a proactive and solutions-oriented approach while maintaining a positive environment for all team members., • Ensure all admissions activities reflect the company values and contribute positively to the family experience. Essential Skills & Experience • Proven experience in school admissions, customer service, sales or a related field., • Strong consultive sales skills, • Highly operational mindset with the ability to thrive in a fast-paced, multi-site environment., • Strong analytical skills, with experience working with CRMs (HubSpot desirable) and data reporting tools., • Excellent communication skills in English and Spanish., • Ability to build strong relationships across teams and senioritylevels., • Energy, enthusiasm and a proactive attitude. Personal Qualities • Believes in the value of a structured admissions process and applies it consistently., • Passionate about continuous improvement, seeking small but meaningful changes that enhance performance., • Able to maintain and elevate team morale while introducing new ideas or improvements., • Data-driven and detail-oriented., • Hands-on, supportive and willing to "roll up sleeves" when needed., • Highly organised, efficient and able to manage multiple priorities. xohynlm, • Values collaboration, positivity and a strong service mindset. What we offer: • Competitive salary package, • A stable, long-term career opportunity, • Free tuition for employees' children at our schools