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JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workplace ManagerWhat this job involves:The Workplace Manager (Operations) is responsible for ensuring that the associated vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. Whilst supporting and directing the client facing team on site, they will act as a key support to the Workplace Lead.What your day-to-day will look like:Working closely and taking direction from the Workplace Lead take ownership and be responsible for delivering operational facilities related client KPIs as identified in the MSA (Master Service Agreement) and/or any other client agreed initiatives.To assist in the delivery of ‘Leesman’ (customer experience) operational initiatives across the site in close liaison with our service partners.To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.Full compliance to Environmental Health and Safety regulations is continuously achievedServices are managed and delivered consistently across the portfolio of sitesEstablish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM servicesSupport the resolution of Soft services FM and Workplace issues at sites under review, escalating when neededManage the performance and outcomes of assigned support staff reporting to the positionDevelop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performanceDrive performance as measured by client’s Key Performance IndicatorsManage subcontractors and suppliers to deliver goods and services against contracts and expectationsEnsure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Gap Analyses full sites PPM schedule against site assets or existing schedules.Oversight and support for Operations – providing real support to all Soft Services operations managed by JLLDevelop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.Compliance with local Health and Safety regulationsAll other tasks/ duties as required.Sound like you? To apply you need to be:Ideally 5 years + exposure in Facilities Management role within a large commercial organization.Experience of owning facilities contracts and supplier/ contractor management.Experience of working with quality, environmental and EHS management systems essentialQuality, EHS and environmental related accreditations desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentAbility to work in collaborative team environmentVendor/contract managementDecision making / complex problem solvingExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsAssertivenessPractical experience in Soft Services contract deliveryDemonstrate a good working knowledge of soft servicesSkillsCommand Skills – for coordinating all additional efforts;Customer Focus – for best Workplace Experience for users;Negotiating skills – for negotiating with business and suppliers for the best solution;Priority Setting – Set right priority also in cooperation with your manager;Problem SolvingDrive for ResultsHuman Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.CompetenciesUp to date on the latest developments in the FM industryHelpfulEmpathicA desire to learnStrong team player#LI-JA1If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr

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