Salesforce Service Lead
5 days ago
Barakaldo
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead. • Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions., • Share with the service team the client's vision, goals, and expectations., • When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service., • Manage service progress to ensure deadlines, scope, and budget are met., • Facilitate change requests to ensure all parties are informed about schedule and budget impacts., • Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings., • Alert operations management about potential deviations., • Supervise all incoming and outgoing service documentation., • Lead the resolution of problems arising from service evolution., • Pursue customer satisfaction regarding the service., • Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements., • Responsible for sending customer satisfaction surveys regarding the service., • Identify potential Up & Cross Selling opportunities for the account., • At least 4 years of experience as a Salesforce Consultant or similar role., • Experience working with Agile methodologies., • Strong communication and presentation skills, • Intermediate-High Level of English (reading, writing, listening and speaking), • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #J-18808-Ljbffr
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