Country Operations Manager - German Speaker
hace 7 días
Barcelona
Service Club Academy is looking for a driven and detail-oriented Country Operations Manager - German Speaker to lead our training operations across Germany, Austria, and the Netherlands. In this role, you'll oversee a team of Operations Executives, ensuring smooth coordination, planning, and tracking of training sessions delivered by our freelance Session Leaders. You'll be responsible for ensuring operational excellence, hitting key performance indicators, and leading your team with clear goals, coaching, and data-driven decision-making. Key Responsibilities: Operational Oversight • Ensure the successful fulfilment and delivery of all training sessions in the MEU (Germany, Austria, and the Netherlands) region., • Guarantee strict adherence to all operational workflows, SOPs, documentation standards, and quality procedures., • Own and track key performance indicators such as: Fulfilment Rate, Audit Scores, Net Promoter Score (NPS), Vendor Promoter Score (VPS), Knowledge Check Compliance and Knowledge Check Scores, • Use session, trainer, and learner data to identify gaps, trends, and improvement opportunities,, • Manage a team of Operations Executives, • Set clear expectations and targets, • Conduct regular 1:1s and coaching sessions, • Perform structured performance reviews, • Support their professional development and training, • Finance – for session cost control and trainer payments, • HR – for recruitment, onboarding, and contract alignment, • Quality – for audit results, trainer feedback, and process improvements, • Product – to optimize training tools and tech platform usability, • Someone who has experience, ideally in admin, support, logistics, or operations., • Excellent English and German communication skills, both written and spoken., • High attention to detail and a reliable approach to tasks and documentation., • Basic experience using Google Workspace or other business tools., • A team player with a proactive attitude and willingness to learn., • Truly international team – Work alongside talented professionals from 15+ nationalities., • Extra day off – Celebrate your birthday with a paid day off!, • Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views., • Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval)., • Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork., • Screening Call (30 min) – An initial conversation with our Talent Team to get to know you and discuss your experience. If you want to be part of a fast-growing company and leave your mark in the world of workforce mobility... We are looking for you!